<script type="application/ld+json">{"@context":"http://schema.org","@type":"SpecialAnnouncement","name":"WE’D LOVE TO SEE YOU AGAIN","text":"This location has closed but we want you to keep seeing and looking your best with our wide assortment of designer brands. Come visit the nearest LensCrafters at <a href=\"https://local.lenscrafters.com/ma/saugus/1201-broadway.html?cid=yext_0866&y_source=1_MTIxMDY4Ny00ODMtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D\">Square One Mall.</a> Schedule your eye exam now. We accept most vision insurance plans, including Aetna, EyeMed, Humana, United Healthcare Vision and many more. At LensCrafters all prescriptions are welcome! Your health and safety is our top priority. We’ve created a customer and patient experience that prioritizes health and safety without sacrificing our quality care.","category":"https://www.wikidata.org/wiki/Q81068910"}</script><script type="application/ld+json">[{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"adrian Diaz"},"datePublished":"2023-04-29T20:04:49.312Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Wife recently bought me a pair of rag and for our anniversary, I personally didn’t like the look asked her to just return them. She goes to return them and gets told that they have scratches and have been used. I only opened the pouch they were in looked at them and put them back in. I’m not sure if this store just sells damaged products, and hopes customers don’t see the issues then not allow a return. If you buy or plan to buy from here look over the product well cause if not you won’t get your money back.","comment":{"@type":"Comment","name":"","datePublished":"2023-05-09T02:09:03Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/6264gpLtC to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Jackson Rodriguez"},"datePublished":"2023-03-02T00:25:49.952Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Ana did a great job helping me out definitely recommend her :)","comment":{"@type":"Comment","name":"","datePublished":"2023-03-07T20:19:58Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"the SNKRHYPE"},"datePublished":"2023-02-19T22:34:12.76Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Ana was amazing help! Can't wait to come back to get another pair!","comment":{"@type":"Comment","name":"","datePublished":"2023-02-20T19:50:17Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Lourdes Pena"},"datePublished":"2023-02-06T21:45:00.546Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very professional and excellent service.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Rob G Gonzalez"},"datePublished":"2023-01-27T02:09:52.064Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I got excellent customer service. Ana was very helpful and very knowledgeable about explaining what I need it according to my Rx also with my insurance.","comment":{"@type":"Comment","name":"","datePublished":"2023-02-01T18:57:55Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Sean Doherty"},"datePublished":"2023-01-15T21:11:39.138Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went to Macys today to get some glasses. Had the pleasure to work with Brian Kelly. Brian was extremely knowledgeable and patient with me. The whole experience was seamless. Definitely ask for Brian if you need glasses!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Sarah Henry"},"datePublished":"2023-01-14T20:56:45.368Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Janelle and Brian were amazing both very helpful and had so many options to offer me","comment":{"@type":"Comment","name":"","datePublished":"2023-01-20T18:15:16Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Jill L."},"datePublished":"2023-01-14T20:53:43.197Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Brian and Janelle were absolutely amazing. They were extremely helpful and gave great advice. Thank you guys!","comment":{"@type":"Comment","name":"","datePublished":"2023-01-20T18:15:20Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Kaitlin Pendley"},"datePublished":"2023-01-07T21:57:47.157Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Janelle and BK are the best!","comment":{"@type":"Comment","name":"","datePublished":"2023-01-16T19:27:11Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"winda francois"},"datePublished":"2022-12-29T22:31:57.875Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Brian & Janelle you guys are so patient. Brian thank you for helping picking out the best glasses for my face. I can't wait to get my prescription in it. Thanks again 🙏🏽","comment":{"@type":"Comment","name":"","datePublished":"2023-01-05T14:55:01Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Amy Garland"},"datePublished":"2022-12-22T21:53:34.711Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-12-28T18:15:18Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"amazigh2018 m"},"datePublished":"2022-09-10T19:48:54.639Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great costumer service","comment":{"@type":"Comment","name":"","datePublished":"2022-09-14T18:54:53Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Melvin Caban"},"datePublished":"2022-08-12T17:01:46.695Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"He was friendly and patient","comment":{"@type":"Comment","name":"","datePublished":"2022-08-15T20:22:54Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Nucky Boston'"},"datePublished":"2022-08-06T15:08:34.285Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"went to grab my sunglasses, received excellent customer service. Friendly staff! Great location","comment":{"@type":"Comment","name":"","datePublished":"2022-08-09T18:47:20Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Emily Holcomb"},"datePublished":"2022-07-23T17:11:44.605Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The guy I talked to was so kind and helpful! He found me the perfect frames and was so patient answering all my questions!","comment":{"@type":"Comment","name":"","datePublished":"2022-07-26T19:54:42Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Regina P"},"datePublished":"2021-05-11T01:58:22.49Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-05-11T16:45:05Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"david Bader"},"datePublished":"2021-05-05T00:47:49.016Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Regina, your employee at the Macy's store at the Square One Mall in Saugus did an exceptional job of locating the exact frame i was having so much trouble finding. It took some extra effort on her part, but she made me a happy customer. I will happily recommend her and LensCrafters as a go to destination for friends and family. david","comment":{"@type":"Comment","name":"","datePublished":"2021-05-05T13:50:19Z","text":"Hi! Thank you so much for your review. We are excited to hear Regina was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"rahel amare"},"datePublished":"2021-03-06T00:43:35.632Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-03-08T21:51:45Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"William Burg"},"datePublished":"2021-02-01T21:35:23.859Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Absolutely the worst customer service and product. I had an issue with my glasses and aside from being hospitalized and dealing with the Covid-19 quarantine they still would not even verify that the prescription was what I ordered. Even contacting corporate I have not heard back. I would suggest to STAY AWAY and go to another company besides LensCrafters.","comment":{"@type":"Comment","name":"","datePublished":"2021-02-03T18:10:19Z","text":"Hello William, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We apologize that we did not exceed your expectations during your visit. We value our customer’s feedback! Please go to https://www.luxotticacustomercare.com/lenscrafters to provide your information, so we can contact you and work to resolve the issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Y F"},"datePublished":"2019-12-29T16:49:29.935Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Submitted a survey today in the morning. Andrea the manager reached out to me about a concern I had and immediately made me feel at ease. I am amazed about the quick and Thorough response. I am now excited about my glasses. Thank you so much!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}}]</script><script type="application/ld+json">[{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"adrian Diaz"},"datePublished":"2023-04-29T20:04:49.312Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Wife recently bought me a pair of rag and for our anniversary, I personally didn’t like the look asked her to just return them. She goes to return them and gets told that they have scratches and have been used. I only opened the pouch they were in looked at them and put them back in. I’m not sure if this store just sells damaged products, and hopes customers don’t see the issues then not allow a return. If you buy or plan to buy from here look over the product well cause if not you won’t get your money back.","comment":{"@type":"Comment","name":"","datePublished":"2023-05-09T02:09:03Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/6264gpLtC to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Jackson Rodriguez"},"datePublished":"2023-03-02T00:25:49.952Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Ana did a great job helping me out definitely recommend her :)","comment":{"@type":"Comment","name":"","datePublished":"2023-03-07T20:19:58Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"the SNKRHYPE"},"datePublished":"2023-02-19T22:34:12.76Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Ana was amazing help! Can't wait to come back to get another pair!","comment":{"@type":"Comment","name":"","datePublished":"2023-02-20T19:50:17Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Lourdes Pena"},"datePublished":"2023-02-06T21:45:00.546Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very professional and excellent service.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Rob G Gonzalez"},"datePublished":"2023-01-27T02:09:52.064Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I got excellent customer service. Ana was very helpful and very knowledgeable about explaining what I need it according to my Rx also with my insurance.","comment":{"@type":"Comment","name":"","datePublished":"2023-02-01T18:57:55Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Sean Doherty"},"datePublished":"2023-01-15T21:11:39.138Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went to Macys today to get some glasses. Had the pleasure to work with Brian Kelly. Brian was extremely knowledgeable and patient with me. The whole experience was seamless. Definitely ask for Brian if you need glasses!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Sarah Henry"},"datePublished":"2023-01-14T20:56:45.368Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Janelle and Brian were amazing both very helpful and had so many options to offer me","comment":{"@type":"Comment","name":"","datePublished":"2023-01-20T18:15:16Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Jill L."},"datePublished":"2023-01-14T20:53:43.197Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Brian and Janelle were absolutely amazing. They were extremely helpful and gave great advice. Thank you guys!","comment":{"@type":"Comment","name":"","datePublished":"2023-01-20T18:15:20Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Kaitlin Pendley"},"datePublished":"2023-01-07T21:57:47.157Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Janelle and BK are the best!","comment":{"@type":"Comment","name":"","datePublished":"2023-01-16T19:27:11Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"winda francois"},"datePublished":"2022-12-29T22:31:57.875Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Brian & Janelle you guys are so patient. Brian thank you for helping picking out the best glasses for my face. I can't wait to get my prescription in it. Thanks again 🙏🏽","comment":{"@type":"Comment","name":"","datePublished":"2023-01-05T14:55:01Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Amy Garland"},"datePublished":"2022-12-22T21:53:34.711Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-12-28T18:15:18Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"amazigh2018 m"},"datePublished":"2022-09-10T19:48:54.639Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great costumer service","comment":{"@type":"Comment","name":"","datePublished":"2022-09-14T18:54:53Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Melvin Caban"},"datePublished":"2022-08-12T17:01:46.695Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"He was friendly and patient","comment":{"@type":"Comment","name":"","datePublished":"2022-08-15T20:22:54Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Nucky Boston'"},"datePublished":"2022-08-06T15:08:34.285Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"went to grab my sunglasses, received excellent customer service. Friendly staff! Great location","comment":{"@type":"Comment","name":"","datePublished":"2022-08-09T18:47:20Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Emily Holcomb"},"datePublished":"2022-07-23T17:11:44.605Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The guy I talked to was so kind and helpful! He found me the perfect frames and was so patient answering all my questions!","comment":{"@type":"Comment","name":"","datePublished":"2022-07-26T19:54:42Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Regina P"},"datePublished":"2021-05-11T01:58:22.49Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-05-11T16:45:05Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"david Bader"},"datePublished":"2021-05-05T00:47:49.016Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Regina, your employee at the Macy's store at the Square One Mall in Saugus did an exceptional job of locating the exact frame i was having so much trouble finding. It took some extra effort on her part, but she made me a happy customer. I will happily recommend her and LensCrafters as a go to destination for friends and family. david","comment":{"@type":"Comment","name":"","datePublished":"2021-05-05T13:50:19Z","text":"Hi! Thank you so much for your review. We are excited to hear Regina was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"rahel amare"},"datePublished":"2021-03-06T00:43:35.632Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-03-08T21:51:45Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"William Burg"},"datePublished":"2021-02-01T21:35:23.859Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Absolutely the worst customer service and product. I had an issue with my glasses and aside from being hospitalized and dealing with the Covid-19 quarantine they still would not even verify that the prescription was what I ordered. Even contacting corporate I have not heard back. I would suggest to STAY AWAY and go to another company besides LensCrafters.","comment":{"@type":"Comment","name":"","datePublished":"2021-02-03T18:10:19Z","text":"Hello William, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We apologize that we did not exceed your expectations during your visit. We value our customer’s feedback! Please go to https://www.luxotticacustomercare.com/lenscrafters to provide your information, so we can contact you and work to resolve the issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's - Closed"},"author":{"@type":"Person","name":"Y F"},"datePublished":"2019-12-29T16:49:29.935Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Submitted a survey today in the morning. Andrea the manager reached out to me about a concern I had and immediately made me feel at ease. I am amazed about the quick and Thorough response. I am now excited about my glasses. Thank you so much!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}}]</script><script type="application/ld+json">{"@context":"http://schema.org","@type":"AggregateRating","itemReviewed":{"@type":"LocalBusiness","name":"Macy's - Square One"},"ratingValue":"4.6 out of 5.0","reviewCount":20}</script>
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WE’D LOVE TO SEE YOU AGAIN
This location has closed but we want you to keep seeing and looking your best with our wide assortment of designer brands. Come visit the nearest LensCrafters at Square One Mall. Schedule your eye exam now. We accept most vision insurance plans, including Aetna, EyeMed, Humana, United Healthcare Vision and many more. At LensCrafters all prescriptions are welcome! Your health and safety is our top priority. We’ve created a customer and patient experience that prioritizes health and safety without sacrificing our quality care.

Macy's - Square One

Closed Today
4.6 out of 5.0
(20 Google Reviews)
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(781) 941-8103

Store Information

1185 Broadway Rt 1 Located Inside Macys
Saugus, MA 01906
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Phone:(781) 941-8103

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What should I bring to my eye exam?
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Do I have to have my eyes examined by an eye doctor at LensCrafters to get a new pair of glasses?
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What is the difference between an eye exam and a vision screening?
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Is a contact lens exam different than an eye exam?
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Why should I get an eye exam?
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Can I bring the glasses I bought online for fitting and adjustment in store?
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How do I know if my child needs glasses?
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Visit us at LensCrafters at Macy's - Closed 1185 Broadway Rt 1

Square One LensCrafters at Macys – Permanently Closed. LensCrafters is dedicated to quality vision health with services and technology that ensures you always see your best. Our associates are trained to help you find the perfect pair of prescription eyeglasses and sunglasses. We feature a wide assortment of designer brands such as Ray-Ban, Oakley, Vogue and more. We accept most vision insurance plans, including: Aetna, EyeMed, Humana United Healthcare Vision, and many more. At LensCrafters all prescriptions are welcome!
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Google Reviews forLensCrafters at Macy's - Closed Saugus, MA

4.6/5
(20 reviews)
adrian Diaz
April 29, 2023
1.0/5
Wife recently bought me a pair of rag and for our anniversary, I personally didn’t like the look asked her to just return them. She goes to return them and gets told that they have scratches and have been used. I only opened the pouch they were in looked at them and put them back in. I’m not sure if this store just sells damaged products, and hopes customers don’t see the issues then not allow a return. If you buy or plan to buy from here look over the product well cause if not you won’t get your money back.
Response from LensCrafters at Macy's - Closed
May 09, 2023
Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/6264gpLtC to follow up so we can redirect your concern to the appropriate person.
Jackson Rodriguez
March 02, 2023
5.0/5
Ana did a great job helping me out definitely recommend her :)
Response from LensCrafters at Macy's - Closed
March 07, 2023
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
the SNKRHYPE
February 19, 2023
5.0/5
Ana was amazing help! Can't wait to come back to get another pair!
Response from LensCrafters at Macy's - Closed
February 20, 2023
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
  • ...
Lourdes Pena
February 06, 2023
5.0/5
Very professional and excellent service.
Rob G Gonzalez
January 27, 2023
5.0/5
I got excellent customer service. Ana was very helpful and very knowledgeable about explaining what I need it according to my Rx also with my insurance.
Response from LensCrafters at Macy's - Closed
February 01, 2023
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
Sean Doherty
January 15, 2023
5.0/5
Went to Macys today to get some glasses. Had the pleasure to work with Brian Kelly. Brian was extremely knowledgeable and patient with me. The whole experience was seamless. Definitely ask for Brian if you need glasses!
  • ...
Sarah Henry
January 14, 2023
5.0/5
Janelle and Brian were amazing both very helpful and had so many options to offer me
Response from LensCrafters at Macy's - Closed
January 20, 2023
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
Jill L.
January 14, 2023
5.0/5
Brian and Janelle were absolutely amazing. They were extremely helpful and gave great advice. Thank you guys!
Response from LensCrafters at Macy's - Closed
January 20, 2023
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
Kaitlin Pendley
January 07, 2023
5.0/5
Janelle and BK are the best!
Response from LensCrafters at Macy's - Closed
January 16, 2023
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
  • ...
winda francois
December 29, 2022
5.0/5
Brian & Janelle you guys are so patient. Brian thank you for helping picking out the best glasses for my face. I can't wait to get my prescription in it. Thanks again 🙏🏽
Response from LensCrafters at Macy's - Closed
January 05, 2023
Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!
Amy Garland
December 22, 2022
5.0/5
Response from LensCrafters at Macy's - Closed
December 28, 2022
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
amazigh2018 m
September 10, 2022
5.0/5
Great costumer service
Response from LensCrafters at Macy's - Closed
September 14, 2022
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
  • ...
Melvin Caban
August 12, 2022
5.0/5
He was friendly and patient
Response from LensCrafters at Macy's - Closed
August 15, 2022
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again
Nucky Boston'
August 06, 2022
5.0/5
went to grab my sunglasses, received excellent customer service. Friendly staff! Great location
Response from LensCrafters at Macy's - Closed
August 09, 2022
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again
Emily Holcomb
July 23, 2022
5.0/5
The guy I talked to was so kind and helpful! He found me the perfect frames and was so patient answering all my questions!
Response from LensCrafters at Macy's - Closed
July 26, 2022
Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!
  • ...
Regina P
May 11, 2021
5.0/5
Response from LensCrafters at Macy's - Closed
May 11, 2021
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
david Bader
May 05, 2021
5.0/5
Regina, your employee at the Macy's store at the Square One Mall in Saugus did an exceptional job of locating the exact frame i was having so much trouble finding. It took some extra effort on her part, but she made me a happy customer. I will happily recommend her and LensCrafters as a go to destination for friends and family. david
Response from LensCrafters at Macy's - Closed
May 05, 2021
Hi! Thank you so much for your review. We are excited to hear Regina was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!
rahel amare
March 06, 2021
5.0/5
Response from LensCrafters at Macy's - Closed
March 08, 2021
Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!
  • ...
William Burg
February 01, 2021
1.0/5
Absolutely the worst customer service and product. I had an issue with my glasses and aside from being hospitalized and dealing with the Covid-19 quarantine they still would not even verify that the prescription was what I ordered. Even contacting corporate I have not heard back. I would suggest to STAY AWAY and go to another company besides LensCrafters.
Response from LensCrafters at Macy's - Closed
February 03, 2021
Hello William, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We apologize that we did not exceed your expectations during your visit. We value our customer’s feedback! Please go to https://www.luxotticacustomercare.com/lenscrafters to provide your information, so we can contact you and work to resolve the issue.
Y F
December 29, 2019
5.0/5
Submitted a survey today in the morning. Andrea the manager reached out to me about a concern I had and immediately made me feel at ease. I am amazed about the quick and Thorough response. I am now excited about my glasses. Thank you so much!
  • ...

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