<script type="application/ld+json">{"@context":"http://schema.org","@type":"SpecialAnnouncement","name":"YOUR EYES FIRST","text":"New Styles have just arrived! Visit us for your personalized eyecare experience and find your perfect look! <b>Get 50% off lenses with frame purchase.</b> Schedule your eye exam now. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Davis Vision by Versant Health and many more. At LensCrafters all prescriptions are welcome!","category":"https://www.wikidata.org/wiki/Q81068910"}</script><script type="application/ld+json">{"@context":"http://schema.org","@type":"AggregateRating","itemReviewed":{"@type":"LocalBusiness","name":"Macy's - State Street"},"ratingValue":"4.7 out of 5.0","reviewCount":148}</script><script type="application/ld+json">[{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Terrance Jackson"},"datePublished":"2025-02-26T23:35:57.621Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Frank , was an exceptional sales associate. He took\ntwo hrs to help me find frames and he really went above and beyond. Customer service is a rarity and he is the exception.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-28T23:17:10.785Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Shoniece Brown"},"datePublished":"2025-02-11T23:35:33.375Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr Smith was amazing! She was very personable and made me soooo comfortable! She answered all my questions and followed up afterwards.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-12T07:48:11.214Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Eva M."},"datePublished":"2025-02-06T18:53:37.371Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in for lenses tightening super helpful!\nThank you frank","comment":{"@type":"Comment","name":"","datePublished":"2025-02-07T04:38:06.338Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Cynthia Minta"},"datePublished":"2025-01-26T16:06:45.938Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The Eye Dr. was amazing. Professional, kind, gracious, thorough & very informative.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-27T03:25:43.768Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"lu lua"},"datePublished":"2024-12-04T15:02:32.711Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"linda tucker"},"datePublished":"2024-12-04T14:25:17.004Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr.Smith is very professional and at the same time she cares very much about the eye health of her patients . The other staff is also very supportive, patient and thorough. It is a great team there at the Lens Crafters Macy's on State Street.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Robert Nick Bryan"},"datePublished":"2024-11-30T22:58:55.673Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Quick and Outstanding Optical Service.","comment":{"@type":"Comment","name":"","datePublished":"2024-12-10T20:06:36.496Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"ira marcus"},"datePublished":"2024-11-19T17:27:34.22Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Destiny and Jean were very courteous and helpful and solved my problem!","comment":{"@type":"Comment","name":"","datePublished":"2024-11-22T20:12:20.726Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Patricia Sullivan"},"datePublished":"2024-10-28T20:22:15.407Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Frank was especially helpful in helping me select glasses and carefully explained my options. It was a pleasure to do business with Frank and Lens Crafters!","comment":{"@type":"Comment","name":"","datePublished":"2024-11-01T19:37:10.707Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Elbert Han"},"datePublished":"2024-10-02T18:48:31.909Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Frank did a great job helping me fix my broken nose pad on my glasses after I bought them a few months ago. He was quick and efficient, thanks for the help!","comment":{"@type":"Comment","name":"","datePublished":"2024-10-09T20:24:02.775Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Akash"},"datePublished":"2024-09-14T18:36:16.382Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff members were really kind and helped my fixed my glasses without any charge even though I did not buy it here","comment":{"@type":"Comment","name":"","datePublished":"2024-09-16T19:58:43.17Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"AJ Hao"},"datePublished":"2024-09-09T20:42:25.641Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Destiny fixed my unbalanced glasses and was really kind.","comment":{"@type":"Comment","name":"","datePublished":"2024-09-11T18:17:42.866Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Raymond Lauk"},"datePublished":"2024-08-31T17:22:42.039Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went to the Lenscrafters at Macy's on State Street to buy prescription sunglasses. Frank helped me, and I cannot recommend him highly enough. Frank is professional, helpful, friendly, and extremely knowledgeable. I will always return when I need eyeglasses! Frank is amazing!","comment":{"@type":"Comment","name":"","datePublished":"2024-09-13T13:09:18.843Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Kishore Nair"},"datePublished":"2024-08-22T23:25:00.869Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thanks Frank for fixing my crooked glasses !","comment":{"@type":"Comment","name":"","datePublished":"2024-08-23T07:01:51.714Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Ardena Flippin"},"datePublished":"2024-08-10T22:41:39.848Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"As a walk-in I requested a minor repair to glasses I had not purchased at the Macy's Lenscrafters (although I previously purchased 2 pair of glasses at this store). The staff was gracious, efficient and pleasant in making the repair! I left the store happy and satisfied.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-11T09:17:30.021Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Ke Ai"},"datePublished":"2024-08-09T01:30:36.809Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Frank was awesome!! Really helped me adjust the nose pieces with care and precision! I am happy with my glasses and hope I can be more active and comfortable I the new glasses!","comment":{"@type":"Comment","name":"","datePublished":"2024-08-10T00:46:36.54Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Micaiah Carter"},"datePublished":"2024-08-01T18:03:40.871Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-08-02T03:27:19.643Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Elaya D"},"datePublished":"2024-07-27T23:12:04.048Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Fantastic support they given., the attendant promptly fixed my eye eyeglass. They are very professional and supportive","comment":{"@type":"Comment","name":"","datePublished":"2024-07-28T08:18:46.355Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Zhangjie Gu"},"datePublished":"2024-07-27T22:57:44.225Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Helped me fix my half broken wooden glass. Very nice and kind of them!!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-28T08:12:38.529Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"javon mayfield"},"datePublished":"2024-07-24T22:29:54.545Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-07-25T08:35:24.029Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Timothy Doherty"},"datePublished":"2024-07-22T17:28:21.751Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bethany was wonderful! Very helpful and considerate. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-23T02:32:24.278Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"L T"},"datePublished":"2024-07-18T17:24:44.215Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"They are always sooo nice at this location. I have an addiction to sunglasses and whenever they decide to fall apart I can pop over to this location and get them repaired quick and easy. I appreciate that they are here and they are so accommodating.\nThank You!!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-19T03:17:44.451Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Dr .Elizabeth-Anne Stewart"},"datePublished":"2024-07-17T21:39:19.438Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent care from Dr Smith, her assistant, and Frank, my Lens Crafter sales rep. I was impressed by the professionalism, helpfulness and attention to detail.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-18T05:40:25.336Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Ava Dale"},"datePublished":"2024-07-12T16:17:48.963Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Love the space in Macys! The attendant in Lens Crafters was attentive, warm, professional, communicative and overall helpful. Great experience and would certainly return to this location.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-13T02:25:44.644Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Martin Csongradi"},"datePublished":"2024-07-12T16:10:22.813Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Fixed my sunglasses free of charge. Great customer service!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-13T02:22:36.454Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Abby Milloy"},"datePublished":"2024-06-21T00:09:26.131Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Cindy fixed my glasses at no charge and I was in and out so fast. Excellent service and left me extra time to do other shopping!","comment":{"@type":"Comment","name":"","datePublished":"2024-06-21T07:13:26.904Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Partho Bardhan"},"datePublished":"2024-06-16T20:13:35.614Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This store inside Macy’s carries some very good eye and sunglasses. Their staff is wonderful too- I was shopping for eyeglasses because my current one broke and Cindy not only showed me some cool frames but also fixed my current one. What fantastic customer service, I’l be coming back.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Zijia Liu"},"datePublished":"2024-06-04T21:08:57.896Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"The Doctor and the store are not professional at all, please try go to another store.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-05T04:22:20.025Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6269YWCeF so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Tavares Brand"},"datePublished":"2024-06-01T19:21:07.023Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great staff and wonderful doctor. Today was my second time returning. I would definitely recommend to family and friends.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-02T05:55:59.441Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Donette Anderson"},"datePublished":"2024-05-30T23:36:59.45Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-05-31T06:46:58.468Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"vijeta shah"},"datePublished":"2024-05-06T23:39:24.763Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"Great doctor at lens crafters in Macys. But service for glasses is bad. The frame is always expanded when they put the glasses. I have had this experience twice. Once with their frame and once with my own frame. LensCrafters really needs to improve quality of glasses service","comment":{"@type":"Comment","name":"","datePublished":"2024-05-07T05:23:10.705Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6267YpZ7c so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Michelle LaVaughne-Feiling"},"datePublished":"2024-04-22T04:32:42.462Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff at LensCrafters at the Macy's on State Street went above and beyond and was completely up front and helped with a smile.\n\nIt was the best experience I had at a eye glass store.\n\nThank you so much for your help. It was a great feeling since I came down to the location as the location on Bryn Mawr acted indifferent and not helpful when I stopped there two days prior. I was treated with disrespect at the the Bryn Mawr location which is what caused me to go to an alternate location.\n\nThank you LensCrafters for all your help today!! 😊","comment":{"@type":"Comment","name":"","datePublished":"2024-04-23T00:48:12.113Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Sergio Rivera"},"datePublished":"2024-04-18T23:50:40.217Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-04-19T07:09:58.88Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Paul J"},"datePublished":"2024-04-18T22:35:43.182Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Did a minor repair on my glasses while I waited.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-19T06:28:44.599Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Roberta Wegner"},"datePublished":"2024-04-11T21:46:21.752Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Cindy at the LensCrafters inside the State Street Macys helped me pick out frames. She was very helpful, patient and knowledgeable. She even got in touch with AARP for me to verify my membership so I could take advantage of their discount. Great customer service.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-12T05:21:56.319Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"QU33N “QU33NSATIVA” TAYLOR"},"datePublished":"2024-03-13T21:17:29.73Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Best service from the staff and great selections. I opted for the BVLGARI glasses since they were 60% off lenses and frames at the time. Best choice if I might say so as I am happy😌☝🏾","comment":{"@type":"Comment","name":"","datePublished":"2024-03-14T02:28:58.096Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Robert E Williams"},"datePublished":"2024-03-12T21:16:23.553Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-03-13T05:28:27.399Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"donna ball"},"datePublished":"2024-03-12T17:27:18.562Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr. Smith is so very knowledgeable and kind. She explains in detail your results and I'm definitely satisfied with her services.","comment":{"@type":"Comment","name":"","datePublished":"2024-03-13T02:56:52.51Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Frank Hayden"},"datePublished":"2024-02-02T21:08:21.422Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great location very helpful! Looking forward to my new glasses!","comment":{"@type":"Comment","name":"","datePublished":"2024-02-03T03:45:47.771Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"courtney sherrer"},"datePublished":"2024-01-28T20:03:35.382Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great customer service!!","comment":{"@type":"Comment","name":"","datePublished":"2024-01-29T04:27:23.21Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Heather Nooks"},"datePublished":"2024-01-09T01:41:57.173Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The team was so helpful and provided great tips for maintaining my eyeglasses. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2024-01-10T07:57:26.318Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Danielle Allen"},"datePublished":"2023-12-24T01:35:24.46Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Cindy was super helpful!","comment":{"@type":"Comment","name":"","datePublished":"2023-12-25T06:58:16.908Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jesse Zhou"},"datePublished":"2023-12-18T00:32:34.92Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Perfect service!","comment":{"@type":"Comment","name":"","datePublished":"2023-12-18T01:18:30.834Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Keira Wojcikiewicz"},"datePublished":"2023-12-05T07:06:15.382Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I recently went to this LensCrafters to buy a new pair of glasses since my current glasses are… old.. to put it nicely. The employees there were both very kind and knowledgeable; they really helped me to decide what was best for the quality and longevity of my purchase. I am unfortunately not sure of the other woman’s name, but Destiny checked me out/tended to me primarily and was exceedingly helpful and patient with all of my many questions. Lovely and warm demeanor! So excited for my new glasses :))","comment":{"@type":"Comment","name":"","datePublished":"2023-12-06T09:53:45.241Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Xiaoyun Gong"},"datePublished":"2023-12-03T02:29:44.012Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very helpful! Fixed my glasses even if I didn’t buy them here","comment":{"@type":"Comment","name":"","datePublished":"2023-12-14T17:24:44.679Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"crystal herrera"},"datePublished":"2023-11-08T21:46:35.694Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Girl answering the phone was very rude and answered my question with an attitude. I will be making my appointment elsewhere.","comment":{"@type":"Comment","name":"","datePublished":"2023-11-09T14:45:05.786Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/62699h8tf so we can follow up and redirect your concern to appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Bobby Riotto"},"datePublished":"2023-10-13T17:21:48.05Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My glasses were all out of wack and they got them fixed up in no time! Very friendly staff!","comment":{"@type":"Comment","name":"","datePublished":"2023-10-14T06:24:39.183Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Laure Zhang"},"datePublished":"2023-10-07T22:13:11.729Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"amazing customer service - helped me repair and clean my classes for free after 1 yr of purchasing","comment":{"@type":"Comment","name":"","datePublished":"2023-10-08T01:22:01.117Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jameson Darcy"},"datePublished":"2023-10-01T20:04:08.422Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"They were so helpful and friendly!! Being open 7 days a week is a huge plus as well :)","comment":{"@type":"Comment","name":"","datePublished":"2023-10-02T07:18:22.919Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Robert Iannuzzo"},"datePublished":"2023-09-21T17:25:10.67Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"helped me adjust my frames. very friendly staff!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Anthony Blakeney"},"datePublished":"2023-09-14T01:25:10.594Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Cindy saved my life!!!!! She's wonderful and very helpful.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-14T01:39:56.116Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Bella Diop"},"datePublished":"2023-09-04T19:53:12.617Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Everyone should come here they are very nice and helpful. Cindy is really helpful and a sweetheart.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-06T15:43:20.338Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"alyce phyall"},"datePublished":"2023-08-01T22:15:24.929Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"B bright and believable\nR raw and righteous\nI intelligent and intuitive\nTreated me as a valued customer and took ownership in a positive and productive knowledgeable in a profoundly patient matter. Continue success in hiring sales people like Bri who made my shopping experience spectacular!","comment":{"@type":"Comment","name":"","datePublished":"2023-08-02T16:16:53.932Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Esther Fischer"},"datePublished":"2023-07-28T20:29:39.795Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"super nice and helpful staff!!! recommend!!!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-31T15:08:27.278Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Donna Kang"},"datePublished":"2023-07-24T16:25:58.566Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-07-25T00:47:48Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Keith Wideman"},"datePublished":"2023-07-20T23:47:38.408Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came in to repair my new glasses. I accidentally dropped them and the lens came out and was scratched. Staff was great. Assisted me with replacing as I had a warranty.","comment":{"@type":"Comment","name":"","datePublished":"2023-07-21T01:33:45Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jeremy Black"},"datePublished":"2023-07-20T22:37:08.578Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had a lens snap out of the frame, brought it in at 5:15 and they had it fixed by 5:35 PM. No charge! Fabulous service.","comment":{"@type":"Comment","name":"","datePublished":"2023-07-21T01:59:03Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"David Edelberg"},"datePublished":"2023-06-30T20:49:32.084Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"A totally excellent experience, better than any ophthalmologist (MD) eye exam. Oh, and I am an MD myself. The Lenscrafter staff was excellent, very helpful in frame selection and fitting. I will be referring my patients to this store and especially this optometrist","comment":{"@type":"Comment","name":"","datePublished":"2023-07-11T19:19:32Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"smnct177"},"datePublished":"2023-06-30T19:14:54.418Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Super delightful and helpful people :) quickly and effectively fixed my glasses frame. And charming to talk to to boot! Thanks again","comment":{"@type":"Comment","name":"","datePublished":"2023-06-30T19:49:31Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jack Porter"},"datePublished":"2023-06-20T23:28:42.877Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing help!","comment":{"@type":"Comment","name":"","datePublished":"2023-06-21T22:16:23Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Michelle Guo"},"datePublished":"2023-06-19T18:59:35.902Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in with my lenscrafters glasses because one of the arms got bent and Citlali was very kind as she fixed, cleaned, and adjusted the tightness until I was satisfied! Simple, quick, and free service. I will definitely come back if I ever need another adjustment.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-23T15:44:20Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"James Kutter"},"datePublished":"2023-06-17T18:21:17.301Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Shienne Williams"},"datePublished":"2023-06-12T18:30:17.748Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bri was awesome!!","comment":{"@type":"Comment","name":"","datePublished":"2023-06-21T02:34:08Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Cristian Alba"},"datePublished":"2023-06-11T18:54:25.716Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I’ve always really appreciated the service I’ve gotten @ this location! Whether I have questions regarding different frames or just asking for an adjustment, they always have taken care of me. 10/10","comment":{"@type":"Comment","name":"","datePublished":"2023-06-16T19:13:13Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Yatin Maladkar"},"datePublished":"2023-06-11T18:09:23.935Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great place. They helped with fixing the broken frame with a screw missing without any charge. Really appreciate the quick help.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-12T20:24:26Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Sooji Oh"},"datePublished":"2023-06-02T17:08:58.8Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-06-23T02:41:15Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"J Liu"},"datePublished":"2023-05-26T22:02:30.077Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Citlali and Cindy went above and beyond!\n\nMy mom fell on the street and cracked her glasses. We are here for a 48 hour visit and am grateful that they fixed my mom’s glasses with great service and generosity.\n\nWe will definitely come back here in the future for any eyeglass needs.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-02T17:25:56Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Carlos N."},"datePublished":"2023-05-26T20:38:30.11Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Cindy fue muy amable en el auxilio de mis lentes.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-02T19:00:44Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Helga Ganz"},"datePublished":"2023-05-18T20:07:13.87Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was very pleased with the service I received at this store. I was greeted as I walked up to the counter and asked if I required help. The salesperson, Citlali, helped me find the frame most suited to my face. She also made sure I was paying the best price for my purchase. I would highly recommend this LensCrafters Store.","comment":{"@type":"Comment","name":"","datePublished":"2023-05-18T20:27:35Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Bruce Johnson"},"datePublished":"2023-04-28T21:44:28.327Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Nice friendly staff making for a pleasant experience with a large selection of glasses.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-09T00:19:59Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Chad Hoosier"},"datePublished":"2023-04-12T20:16:47.426Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck provided great service. It was fast as well. Thank you.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Faraz USA"},"datePublished":"2023-04-10T20:06:17.04Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent service","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Michael Edward Melvin"},"datePublished":"2023-04-07T20:47:25.208Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck was very helpful and I found what I was looking for 🙂","comment":{"@type":"Comment","name":"","datePublished":"2023-04-12T13:53:09Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"vivian blount"},"datePublished":"2023-04-05T02:51:41.231Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-04-10T20:46:14Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"jahmil thomas"},"datePublished":"2023-03-23T20:36:09.485Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came in to get my glasses adjusted and Chuck and Citlali helped me out. Really kind people and LensCrafters are lucky to have them.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Millie Tigger O"},"datePublished":"2023-03-17T20:11:53.277Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lanaya and Alex were so helpful in repairing my sunglasses 🕶️. I CANNOT thank them both enough for taking the time to assist me. They were both patient and kind. Very funny too! A great overall experience. I will definitely be back. Thank you LensCrafters at Macy's for a flawless experience. 10 Stars!!!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Brad Johnston"},"datePublished":"2023-03-12T19:33:35.978Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Citlali was amazingly helpful and had a great experience!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Eugene Carter"},"datePublished":"2023-02-20T21:56:23.7Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck is very helpful","comment":{"@type":"Comment","name":"","datePublished":"2023-02-27T17:49:15Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Keriann Cerski"},"datePublished":"2023-02-03T16:27:56.31Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"It’s been 5 weeks since my glasses were ordered. Never called me when my glasses arrived into store. They were supposed to be shipped out to me at week 4 but it’s been a week and no delivery services have packages coming to my address or name. I was told when I ordered them it would take 2 to 3 weeks. I understand when the glasses took longer to make, but since they have been delivered to the store they have not done their jobs in getting my glasses to me.","comment":{"@type":"Comment","name":"","datePublished":"2023-02-03T16:39:50Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Chris Hilger"},"datePublished":"2023-01-02T23:44:20.061Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went to America's Best first, since that is where I bought my glasses, but they said they were out of all nose pads. So I walked down to Lens Crafters to see if they could help me and they were more than happy to install new nose pads and do it for free! I offered to tip the service person, but she said she couldn't accept tips, but suggested I write a review, so here I am. 5 out of 5 stars, excellent service, friendly staff, would highly recommend :D !","comment":{"@type":"Comment","name":"","datePublished":"2023-01-03T14:20:44Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Pamika Horsaengchai"},"datePublished":"2022-12-28T20:55:14.205Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"First day arrived at Chicago, wanted to get a pair of sample contact lenses, staff named Citlali (lensecrafter at Macy) was rude and not helpful, very disappointed with the service.","comment":{"@type":"Comment","name":"","datePublished":"2022-12-28T21:05:53Z","text":"Thank you for your review. We are sorry to hear your experience did not meet your expectations. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Alan Kondor"},"datePublished":"2022-12-15T19:01:12.352Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Service was so bad I had to refuse the 2 glasses I ordered and requested a refund","comment":{"@type":"Comment","name":"","datePublished":"2022-12-15T19:25:56Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"W Skipper (WDS 312)"},"datePublished":"2022-12-10T21:48:08.557Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service and got some amazing glasses!!!","comment":{"@type":"Comment","name":"","datePublished":"2022-12-16T14:15:57.83Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Declan Murphy"},"datePublished":"2022-12-09T18:18:16.471Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"A+ helpers! Chuck was friendly & cool, and provided service with a smile. The whole team here at Macy’s LensCrafters has been polite and kind with me—shout out to the whole crew, but fr Chuck is the GOAT!","comment":{"@type":"Comment","name":"","datePublished":"2022-12-14T18:31:37Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Leo Hoffmann"},"datePublished":"2022-11-26T00:12:39.253Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck was extremely helpful and provides excellent customer service. You’ve just got a customer for life!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-29T16:21:49Z","text":"Hi! Thank you so much for your review. We are excited to hear Chuck was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"ESRAA M"},"datePublished":"2022-11-25T23:02:10.044Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I went to the lensCrafters store in Macy's the evening of 11/25/2022, the two girls works this evening are very rude and disrespectful. Non of them were busy they are just rude. I decided not to make the purchase because of them. I hope they receive extra training to become profissinal with custmor.","comment":{"@type":"Comment","name":"","datePublished":"2022-11-29T15:43:30Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Moorish Moor"},"datePublished":"2022-11-18T00:09:10.866Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-11-22T21:38:14Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Shinsuke Kaneko"},"datePublished":"2022-11-17T21:07:22.536Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you Chuck for fixing my eye glasses problems so quickly!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-22T20:45:11Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Nedra Darnell"},"datePublished":"2022-11-07T17:18:25.721Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr. Smith is an excellent eye care physician. She takes her time to help you understand the health of your eyes. I would recommend her to everyone. She's very thorough. Thank you!! You are appreciated 💛","comment":{"@type":"Comment","name":"","datePublished":"2022-11-07T17:38:46Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jay Graham"},"datePublished":"2022-10-26T16:48:12.22Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good Morning\nThis maybe a duplicate couldn't tell if 1st one went through. Thanks for your Great employee at Lens Crafter at Macy's state street Chicago .Friendly Professional and knowledgeable . I have a future appointment with my Opthamologist and I will return to be fitted for my new eyewear thanks to Chuck. Positive upbeat employees are\nRarerar","comment":{"@type":"Comment","name":"","datePublished":"2022-10-27T20:23:01Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Virus Marvel"},"datePublished":"2022-10-25T18:26:13.238Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck was extremely helpful and friendly and very professional, definitely recommend it.!!!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Christina Edwards"},"datePublished":"2022-10-15T01:06:46.524Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-10-19T14:46:07Z","text":"Thank you for your review! We look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"R. Roy"},"datePublished":"2022-09-27T23:35:44.6Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Highly recommend this place. Reviewing after 2 years of constant use of my optical glasses. No issues with the quality of my previous glasses. Today I purchased another pair from here and got my eye tested. Very professional staff.","comment":{"@type":"Comment","name":"","datePublished":"2022-09-28T14:58:46Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Debra Williams"},"datePublished":"2022-09-23T02:24:01.9Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My experience today was awesome! The young man Chuck assisted me. He was very patient and kind. He also was very knowledgeable and was able to answer all of my questions. I really appreciated him because the times in which we live in, people in businesses and otherwise act as though they really do not care or want to be bothered. And unfortunately, it's not an act and it makes the company look bad.\nHowever, I always get very good service at this particular store. I live in the suburbs, but I don't mind going where I am treated respectfully.\nGreat job Macy's. You may want to hire more employees like Chuck.","comment":{"@type":"Comment","name":"","datePublished":"2022-09-23T14:40:10Z","text":"Hi! Thank you so much for your review. We are excited to hear Chuck was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Vighnesh Kolhatkar"},"datePublished":"2022-09-20T01:02:14.929Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Perfect support for my eyewear. Very helpful.","comment":{"@type":"Comment","name":"","datePublished":"2022-09-20T16:35:16Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Canberk S."},"datePublished":"2022-09-10T17:33:43.111Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck did a quick and clean repair of my glasses, excellent service!","comment":{"@type":"Comment","name":"","datePublished":"2022-09-14T16:43:34Z","text":"Hi! Thank you so much for your review. We are excited to hear Chuck was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Khalid Al Khalili"},"datePublished":"2022-08-10T21:02:08.685Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Fixed my glasses here. Chuck was very helpful.. thanks you very much!","comment":{"@type":"Comment","name":"","datePublished":"2022-08-11T18:59:51Z","text":"Hi! Thank you so much for your review. We are excited to hear Chuck was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Z'Dia Reid"},"datePublished":"2022-07-16T00:04:45.546Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience, I came in with lopsided glasses. And Alemi, helped me out by fixing them. So, now my glasses fit me perfectly! He even cleaned off my lenses. I feel like I have a brand new pair of glasses.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"K and J"},"datePublished":"2022-07-07T18:54:58.762Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The optometrist was knowledgeable and thorough. The staff was helpful and friendly. I had a great experience. Regards, Kim","comment":{"@type":"Comment","name":"","datePublished":"2022-07-11T14:51:21Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Doris Guy"},"datePublished":"2022-07-02T15:45:33.373Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr.was great and her workers as well","comment":{"@type":"Comment","name":"","datePublished":"2022-07-07T15:53:54Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Justine Ramos"},"datePublished":"2022-07-01T22:51:54.054Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck is literally the best !!! Highly recommend - he has a great vibe and was very helpful.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-06T19:58:18Z","text":"Hi! Thank you so much for your review. We are excited to hear Chuck was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Alexander Scott"},"datePublished":"2022-06-29T01:50:15.294Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck at LensCrafters at Macy's went above and beyond as his role at LensCrafters, he repaired my Prada sunglasses at no charge, thanks once again for your professionalism.","comment":{"@type":"Comment","name":"","datePublished":"2022-06-29T13:46:24Z","text":"Hi! Thank you so much for your review. We are excited to hear Chuck was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Rebekah Rashidfarokhi"},"datePublished":"2022-06-02T18:14:34.206Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience at this location. Vincent was extremely helpful.","comment":{"@type":"Comment","name":"","datePublished":"2022-06-07T16:57:57Z","text":"Hi! Thank you so much for your review. We are excited to hear Vincent was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Megan"},"datePublished":"2022-05-21T17:43:08.331Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"The lady working up front was wonderful and professional. The doctor however….. she was fine and I’m confident that my prescription is correct. The issue with the doctor is she talked me into a test not covered by my insurance and not necessary for me. Dr.Smith’s attitude was also incredibly judgmental during the exam, when I gave honest answers to her questions that she obviously didn’t agree with.\n\nBottom line, do not recommend Dr. Charita Smith. If you do see her, hopefully she has had a snack and can keep her opinions and judgemental groans to herself.","comment":{"@type":"Comment","name":"","datePublished":"2022-05-26T16:46:25Z","text":"Hi there, thank you for your review. We are disappointed to hear about your experience. We strive to provide the best glasses and customer service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters so we can resolve this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Pajaree Punnawat"},"datePublished":"2022-05-20T23:05:14.218Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-05-25T17:39:57Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Mary Sextion"},"datePublished":"2022-05-19T18:03:27.402Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent sales lady Sylvia was very kind took care of my glasses right away","comment":{"@type":"Comment","name":"","datePublished":"2022-05-20T20:09:28Z","text":"Hi! Thank you so much for your review. We are excited to hear Sylvia was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Rebecca Wingate"},"datePublished":"2022-05-15T03:09:51.51Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Stephanie Neely"},"datePublished":"2022-05-10T21:13:06.606Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome folks!! Friendly and fast!!","comment":{"@type":"Comment","name":"","datePublished":"2022-05-11T18:14:17.567Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Mercedes R"},"datePublished":"2022-05-05T18:40:05.767Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Luis Avila"},"datePublished":"2022-04-26T19:27:46.18Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-27T19:33:09Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Michał"},"datePublished":"2022-04-24T16:14:43.435Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jessica Oneal"},"datePublished":"2022-04-14T17:01:26.893Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-19T18:02:39Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"T. Woods"},"datePublished":"2022-04-02T18:09:11.212Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-07T19:28:30Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Margaret Brice"},"datePublished":"2022-03-18T02:22:34.631Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-03-23T15:13:13Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"The Brima Family"},"datePublished":"2022-03-08T18:56:30.385Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lost my screw in my glasses, the nice folks at Lenscrafters helped me with no fuss","comment":{"@type":"Comment","name":"","datePublished":"2022-03-10T18:14:26Z","text":"Hi! Thank you so much for your positive review. We are happy we could help with your vision needs and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Vernon Mason"},"datePublished":"2022-03-03T15:55:57.924Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Was visiting Chicago and lost my case for my glasses. Stopped in this location to ask to buy one. The associate went to the back and brought back several, I selected one and asked how much. The Associate said, you can have it we have lots of extra. That's great customer service!","comment":{"@type":"Comment","name":"","datePublished":"2022-03-08T21:08:30Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jon Nichols"},"datePublished":"2022-02-11T01:39:51.941Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I enjoyed working with Vincent when I came in for an eye exam and new glasses. He made scheduling seamless, provided great customer service, and was knowledgeable during the glasses selection process. I will definitely come back for my annual visit due to the positive experience.","comment":{"@type":"Comment","name":"","datePublished":"2022-02-11T15:33:28.187Z","text":"Hi! Thank you so much for your review. We are excited to hear Vincent was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Amy Germain"},"datePublished":"2021-12-16T14:34:09.796Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Vince is amazing! He knew exactly what would work for me. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Faye Aguilar"},"datePublished":"2021-11-20T17:44:34.002Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Tamla Johnson"},"datePublished":"2021-10-01T21:52:19.192Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The Store Market Manager, Vincent is very personable, thorough and provided excellent service. His problem solving ability and follow through played a key role in my positive experience with LensCrafters. My experience with the Optometrist, Charita Smith, OD was very positive as well. She was able to resolve a complex issue I was having with my prescription lenses.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Kim Keegan"},"datePublished":"2021-09-21T19:10:09.87Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-09-29T20:34:16Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Golibe Eze-Echesi"},"datePublished":"2021-08-14T20:22:36.676Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"If you are ever at the Macy’s on State Street in Chicago, ask for Jesus. He is literally the best most attentive, most resourceful, knowledgeable, patient and pleasant person. He helped me the entire time and ensured I got the best frames for my face and budget. Also got a bonus pair of sunglasses just because of how sweet he was. Thank you, Jesus 🤍","comment":{"@type":"Comment","name":"","datePublished":"2021-08-17T15:44:30Z","text":"Hi! Thank you so much for your review. We are excited to hear Jesus was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Dana Frost"},"datePublished":"2021-08-12T16:43:42.926Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent assistance","comment":{"@type":"Comment","name":"","datePublished":"2021-08-13T14:09:30Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Cynthia Holston"},"datePublished":"2021-08-04T00:10:40.259Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-08-06T16:53:52Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Lilly Perez"},"datePublished":"2021-08-01T21:06:01.118Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jesus was a gentleman very patient and answered very question I had. Jesus showed me different frames and was very nice and kind to let me know what frames looked better on my face, he did not try to rush me into picking just any frames. Jesus showed me maybe 10 different frames and I was happy with the choice he helped me pick. Jesus explained to me about the thinness of my lens. I was very happy I stopped in Lens Crafters today and made the rite choice. I would 100% recommend this location to everyone that is looking for new glasses or sun glasses worth the trip and worth every penny. Thank you Jesus for your precious time you made me feel very special today 🤗.","comment":{"@type":"Comment","name":"","datePublished":"2021-08-02T15:57:44Z","text":"Hi! Thank you so much for your review. We are excited to hear Jesus was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Monse Hernandez"},"datePublished":"2021-07-30T19:26:11.04Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience! Good pricing options, great service. Dr. Smith made me feel completely comfortable and I immediately went home and recommended them to my roommate. Will definitely return next year if they are still there.","comment":{"@type":"Comment","name":"","datePublished":"2021-08-04T17:36:19.094Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Hector Hernandez"},"datePublished":"2021-07-24T18:21:56.739Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have purchased glasses twice at this location and both times I had a great experience, the staff was very friendly and professional. Citlali assisted me in choosing the perfect glasses for me and was very informative, I had a great experience and I will definitely be coming back to this location again!","comment":{"@type":"Comment","name":"","datePublished":"2021-07-27T19:26:32Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Aaron Mansilla"},"datePublished":"2021-07-23T20:35:52.873Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-08-11T15:47:38Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Richard Schulman"},"datePublished":"2021-07-21T13:18:10.304Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had been getting my frames and glasses made at a relatively small eyeglass chain since moving to Chicago. While I loved my frames, I was never particularly happy with the quality of my vision despite numerous attempts to check the problem at the store that made the glasses. Even the eye doctor checked them out. The problem was me and not the glasses. On a suggestion, I took my prescription and current glasses to the LensCrafters at Macys on State Street. I had some hesitation trying a big chain thinking the quality would suffer. Vincent took my measurements and found the glasses were not properly cut for how the frames sat on my face. It was way off. While I was there I also found a pair of frames and decided to have my existing pair and new eyeglasses made. When the glasses arrived a few days later, I was thrilled that both were perfect. Will definitely go back to LensCrafters. Thanks Vincent.","comment":{"@type":"Comment","name":"","datePublished":"2021-07-21T16:45:00Z","text":"Hi! Thank you so much for your review. We are excited to hear that Vincent was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Daneysi Valdovinos"},"datePublished":"2021-06-26T06:01:46.641Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"They have an awesome team! They’re very informative and knowledgeable.","comment":{"@type":"Comment","name":"","datePublished":"2021-06-29T19:33:23Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Lori Rotenberk"},"datePublished":"2021-06-24T20:09:49.89Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wonderful staff at the State Street Macy’s location!","comment":{"@type":"Comment","name":"","datePublished":"2021-06-25T17:13:59Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"David Castro"},"datePublished":"2021-06-10T17:04:09.481Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Vince and Citlali were awesome and should be promoted to whatever position they request. Awesome folks.","comment":{"@type":"Comment","name":"","datePublished":"2021-06-11T16:12:52Z","text":"Hi! Thank you so much for your review. We are excited to hear Vince and Citlali were able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Charnette Brown"},"datePublished":"2021-06-01T01:19:39.04Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The manager and staff at the State Street location is very professional, helpful and knowledgeable. They provide exceptional customer service.","comment":{"@type":"Comment","name":"","datePublished":"2021-06-01T13:43:22Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"negar ghaffari"},"datePublished":"2021-03-26T04:02:35.636Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr.Smith was great, She was very knowledgeable and gave me a lot of information .Sales team were very helpful. I’m more than happy with my service and definitely will come back. I’d recommend to my friends and family :)","comment":{"@type":"Comment","name":"","datePublished":"2021-03-26T16:33:36Z","text":"Hello Negar, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Dartinia Holmes"},"datePublished":"2020-08-28T02:13:45.568Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jesus was awesome! Fixed my lenses in a matter of minutes with the best attitude.","comment":{"@type":"Comment","name":"","datePublished":"2020-08-28T13:38:03Z","text":"Hi! Thank you so much for your review. We are excited to hear Jesus was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Sahar Halabi"},"datePublished":"2020-02-21T23:30:06.019Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Horrible, unprofessional, and impertinent customer service. Alemi, was sitting there eating his dinner, sounded irritated - between his gulps of food, and playing on his iPhone- that I asked him to look up my prescription. All I needed was progressive lenses, but he made it clear he wasn’t interested in working (he also burped loudly). When I said that I can go elsewhere, he simply shoved his hand up saying that I should, and if I wanted to complain about his attitude, I’m welcome to it.\nNot only that I won’t be coming back here, I’m going to another company all together.\nDisgusting!","comment":{"@type":"Comment","name":"","datePublished":"2020-02-24T15:10:30Z","text":"Hi Sahar, thanks for your review. We strive to provide the best service in the industry and are disappointed by the way you were served by our agent. Please go to https://bit.ly/LC-LUX so we can follow up with you directly."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Yaxkyn Vega"},"datePublished":"2020-02-11T19:37:56.791Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The manager Connie was very polite, friendly and helpful she helped me pick the perfect frame that molds to my face she was very wonderful","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Mrs. Tate"},"datePublished":"2020-02-03T23:34:42.344Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Grant Farmer"},"datePublished":"2019-05-06T21:34:06.811Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Super friendly and helpful staff. Al was a pleasure to work with!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"王維寯"},"datePublished":"2019-03-30T22:35:41.982Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Stuff and Doc are helpful and kind to people. Easy to find and professional eye examination.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Corey Meredith"},"datePublished":"2018-07-24T00:32:19.232Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience getting my eye exam done here. Everyone was quick, friendly, and provided excellent service. I left with exactly what I needed and didn't feel pressured at all to pay for things I didn't need. The doctor took her time to make sure my prescription was exactly the strength I needed. Thanks!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jose Garcia"},"datePublished":"2018-07-10T15:45:47.154Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jerry Lee"},"datePublished":"2018-04-27T16:28:23.9Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I actually walked in there with an emergency on Friday morning. The screw holding my lense in fell out at work.\nI'm blind without them. A friendly young woman at the counter fixed them in record time. Thanks LenseCrafters !!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Lindsay Devos"},"datePublished":"2017-10-20T20:25:16.622Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had such a great experience at this location! They had a great selection of frames and the staff was very helpful. Connnie & Citalali were super nice. I will definitely be going back.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Melissa Camargo"},"datePublished":"2017-10-07T14:59:03.708Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Matthew Leimann"},"datePublished":"2017-06-16T01:08:21.484Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had been going to Pearle Vision on an off for about 18 years. I decided to change it up to see if I could get better service elsewhere. When I walked in to Lenscrafters , I had a ton of questions, but the staff and Dr. Paik were patient enough to take all the time needed to answer all my questions and concerns. They ended up suggesting options that Pearle Vision never did and they went the extra mile to ensure the options would work with my insurance (my insurance was giving me a hassle).I would highly recommend this location. They went above and beyond to make everything as easy as possible for me.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Mark Kostecki"},"datePublished":"2017-06-01T23:21:11.529Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"I used to use another location, mainly Northbrook but since started working more in downtown office I thought I would give it a try.\nUpon arrival I communicated to person who was checking me in that I don't know what contacts I use but would like the same brand and functionality. I did the same thing while talking to the eye doctor. When contacts came in they were of wrong brand and functionality so no one bothered to check what I had before even though they have access to other locations systems. So waiting for replacement. Plus the way they create invoice it's coming from Macy's optical so now I am having hard time with my HSA for reimbursement. Very polite but something is not working evidently!!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Osky"},"datePublished":"2017-05-17T00:46:42.015Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a great experience at this location!Excellent customer service, the staff is friendly and the doctor was awesome! She was very knowledgeable and clear about everything! Store was a little busy but it was worth the wait, thanks!! :)","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Precious"},"datePublished":"2017-03-16T18:51:08.94Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I would recommend this eye doctor. They are friendly and patient.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Paul McCollum"},"datePublished":"2017-02-26T00:18:49.397Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I originally went there to get my glasses adjusted, the staff incredibly friendly and very knowledgeable. After my experience there, i decided to book an exam and purchase my eyewear from there. Dr. Paik was incredible, and the staff was super friendly and helpful. I will go no where else for glasses going forward. Citlali and was super friendly and helpful.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Lexie Chen"},"datePublished":"2017-02-22T05:18:29.424Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}}]</script><script type="application/ld+json">[{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Terrance Jackson"},"datePublished":"2025-02-26T23:35:57.621Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Frank , was an exceptional sales associate. He took\ntwo hrs to help me find frames and he really went above and beyond. Customer service is a rarity and he is the exception.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-28T23:17:10.785Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Shoniece Brown"},"datePublished":"2025-02-11T23:35:33.375Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr Smith was amazing! She was very personable and made me soooo comfortable! She answered all my questions and followed up afterwards.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-12T07:48:11.214Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Eva M."},"datePublished":"2025-02-06T18:53:37.371Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in for lenses tightening super helpful!\nThank you frank","comment":{"@type":"Comment","name":"","datePublished":"2025-02-07T04:38:06.338Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Cynthia Minta"},"datePublished":"2025-01-26T16:06:45.938Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The Eye Dr. was amazing. Professional, kind, gracious, thorough & very informative.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-27T03:25:43.768Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"lu lua"},"datePublished":"2024-12-04T15:02:32.711Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"linda tucker"},"datePublished":"2024-12-04T14:25:17.004Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr.Smith is very professional and at the same time she cares very much about the eye health of her patients . The other staff is also very supportive, patient and thorough. It is a great team there at the Lens Crafters Macy's on State Street.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Robert Nick Bryan"},"datePublished":"2024-11-30T22:58:55.673Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Quick and Outstanding Optical Service.","comment":{"@type":"Comment","name":"","datePublished":"2024-12-10T20:06:36.496Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"ira marcus"},"datePublished":"2024-11-19T17:27:34.22Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Destiny and Jean were very courteous and helpful and solved my problem!","comment":{"@type":"Comment","name":"","datePublished":"2024-11-22T20:12:20.726Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Patricia Sullivan"},"datePublished":"2024-10-28T20:22:15.407Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Frank was especially helpful in helping me select glasses and carefully explained my options. It was a pleasure to do business with Frank and Lens Crafters!","comment":{"@type":"Comment","name":"","datePublished":"2024-11-01T19:37:10.707Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Elbert Han"},"datePublished":"2024-10-02T18:48:31.909Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Frank did a great job helping me fix my broken nose pad on my glasses after I bought them a few months ago. He was quick and efficient, thanks for the help!","comment":{"@type":"Comment","name":"","datePublished":"2024-10-09T20:24:02.775Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Akash"},"datePublished":"2024-09-14T18:36:16.382Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff members were really kind and helped my fixed my glasses without any charge even though I did not buy it here","comment":{"@type":"Comment","name":"","datePublished":"2024-09-16T19:58:43.17Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"AJ Hao"},"datePublished":"2024-09-09T20:42:25.641Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Destiny fixed my unbalanced glasses and was really kind.","comment":{"@type":"Comment","name":"","datePublished":"2024-09-11T18:17:42.866Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Raymond Lauk"},"datePublished":"2024-08-31T17:22:42.039Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went to the Lenscrafters at Macy's on State Street to buy prescription sunglasses. Frank helped me, and I cannot recommend him highly enough. Frank is professional, helpful, friendly, and extremely knowledgeable. I will always return when I need eyeglasses! Frank is amazing!","comment":{"@type":"Comment","name":"","datePublished":"2024-09-13T13:09:18.843Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Kishore Nair"},"datePublished":"2024-08-22T23:25:00.869Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thanks Frank for fixing my crooked glasses !","comment":{"@type":"Comment","name":"","datePublished":"2024-08-23T07:01:51.714Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Ardena Flippin"},"datePublished":"2024-08-10T22:41:39.848Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"As a walk-in I requested a minor repair to glasses I had not purchased at the Macy's Lenscrafters (although I previously purchased 2 pair of glasses at this store). The staff was gracious, efficient and pleasant in making the repair! I left the store happy and satisfied.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-11T09:17:30.021Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Ke Ai"},"datePublished":"2024-08-09T01:30:36.809Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Frank was awesome!! Really helped me adjust the nose pieces with care and precision! I am happy with my glasses and hope I can be more active and comfortable I the new glasses!","comment":{"@type":"Comment","name":"","datePublished":"2024-08-10T00:46:36.54Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Micaiah Carter"},"datePublished":"2024-08-01T18:03:40.871Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-08-02T03:27:19.643Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Elaya D"},"datePublished":"2024-07-27T23:12:04.048Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Fantastic support they given., the attendant promptly fixed my eye eyeglass. They are very professional and supportive","comment":{"@type":"Comment","name":"","datePublished":"2024-07-28T08:18:46.355Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Zhangjie Gu"},"datePublished":"2024-07-27T22:57:44.225Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Helped me fix my half broken wooden glass. Very nice and kind of them!!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-28T08:12:38.529Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"javon mayfield"},"datePublished":"2024-07-24T22:29:54.545Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-07-25T08:35:24.029Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Timothy Doherty"},"datePublished":"2024-07-22T17:28:21.751Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bethany was wonderful! Very helpful and considerate. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-23T02:32:24.278Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"L T"},"datePublished":"2024-07-18T17:24:44.215Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"They are always sooo nice at this location. I have an addiction to sunglasses and whenever they decide to fall apart I can pop over to this location and get them repaired quick and easy. I appreciate that they are here and they are so accommodating.\nThank You!!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-19T03:17:44.451Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Dr .Elizabeth-Anne Stewart"},"datePublished":"2024-07-17T21:39:19.438Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent care from Dr Smith, her assistant, and Frank, my Lens Crafter sales rep. I was impressed by the professionalism, helpfulness and attention to detail.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-18T05:40:25.336Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Ava Dale"},"datePublished":"2024-07-12T16:17:48.963Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Love the space in Macys! The attendant in Lens Crafters was attentive, warm, professional, communicative and overall helpful. Great experience and would certainly return to this location.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-13T02:25:44.644Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Martin Csongradi"},"datePublished":"2024-07-12T16:10:22.813Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Fixed my sunglasses free of charge. Great customer service!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-13T02:22:36.454Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Abby Milloy"},"datePublished":"2024-06-21T00:09:26.131Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Cindy fixed my glasses at no charge and I was in and out so fast. Excellent service and left me extra time to do other shopping!","comment":{"@type":"Comment","name":"","datePublished":"2024-06-21T07:13:26.904Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Partho Bardhan"},"datePublished":"2024-06-16T20:13:35.614Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This store inside Macy’s carries some very good eye and sunglasses. Their staff is wonderful too- I was shopping for eyeglasses because my current one broke and Cindy not only showed me some cool frames but also fixed my current one. What fantastic customer service, I’l be coming back.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Zijia Liu"},"datePublished":"2024-06-04T21:08:57.896Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"The Doctor and the store are not professional at all, please try go to another store.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-05T04:22:20.025Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6269YWCeF so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Tavares Brand"},"datePublished":"2024-06-01T19:21:07.023Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great staff and wonderful doctor. Today was my second time returning. I would definitely recommend to family and friends.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-02T05:55:59.441Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Donette Anderson"},"datePublished":"2024-05-30T23:36:59.45Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-05-31T06:46:58.468Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"vijeta shah"},"datePublished":"2024-05-06T23:39:24.763Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"Great doctor at lens crafters in Macys. But service for glasses is bad. The frame is always expanded when they put the glasses. I have had this experience twice. Once with their frame and once with my own frame. LensCrafters really needs to improve quality of glasses service","comment":{"@type":"Comment","name":"","datePublished":"2024-05-07T05:23:10.705Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6267YpZ7c so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Michelle LaVaughne-Feiling"},"datePublished":"2024-04-22T04:32:42.462Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff at LensCrafters at the Macy's on State Street went above and beyond and was completely up front and helped with a smile.\n\nIt was the best experience I had at a eye glass store.\n\nThank you so much for your help. It was a great feeling since I came down to the location as the location on Bryn Mawr acted indifferent and not helpful when I stopped there two days prior. I was treated with disrespect at the the Bryn Mawr location which is what caused me to go to an alternate location.\n\nThank you LensCrafters for all your help today!! 😊","comment":{"@type":"Comment","name":"","datePublished":"2024-04-23T00:48:12.113Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Sergio Rivera"},"datePublished":"2024-04-18T23:50:40.217Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-04-19T07:09:58.88Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Paul J"},"datePublished":"2024-04-18T22:35:43.182Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Did a minor repair on my glasses while I waited.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-19T06:28:44.599Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Roberta Wegner"},"datePublished":"2024-04-11T21:46:21.752Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Cindy at the LensCrafters inside the State Street Macys helped me pick out frames. She was very helpful, patient and knowledgeable. She even got in touch with AARP for me to verify my membership so I could take advantage of their discount. Great customer service.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-12T05:21:56.319Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"QU33N “QU33NSATIVA” TAYLOR"},"datePublished":"2024-03-13T21:17:29.73Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Best service from the staff and great selections. I opted for the BVLGARI glasses since they were 60% off lenses and frames at the time. Best choice if I might say so as I am happy😌☝🏾","comment":{"@type":"Comment","name":"","datePublished":"2024-03-14T02:28:58.096Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Robert E Williams"},"datePublished":"2024-03-12T21:16:23.553Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-03-13T05:28:27.399Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"donna ball"},"datePublished":"2024-03-12T17:27:18.562Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr. Smith is so very knowledgeable and kind. She explains in detail your results and I'm definitely satisfied with her services.","comment":{"@type":"Comment","name":"","datePublished":"2024-03-13T02:56:52.51Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Frank Hayden"},"datePublished":"2024-02-02T21:08:21.422Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great location very helpful! Looking forward to my new glasses!","comment":{"@type":"Comment","name":"","datePublished":"2024-02-03T03:45:47.771Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"courtney sherrer"},"datePublished":"2024-01-28T20:03:35.382Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great customer service!!","comment":{"@type":"Comment","name":"","datePublished":"2024-01-29T04:27:23.21Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Heather Nooks"},"datePublished":"2024-01-09T01:41:57.173Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The team was so helpful and provided great tips for maintaining my eyeglasses. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2024-01-10T07:57:26.318Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Danielle Allen"},"datePublished":"2023-12-24T01:35:24.46Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Cindy was super helpful!","comment":{"@type":"Comment","name":"","datePublished":"2023-12-25T06:58:16.908Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jesse Zhou"},"datePublished":"2023-12-18T00:32:34.92Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Perfect service!","comment":{"@type":"Comment","name":"","datePublished":"2023-12-18T01:18:30.834Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Keira Wojcikiewicz"},"datePublished":"2023-12-05T07:06:15.382Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I recently went to this LensCrafters to buy a new pair of glasses since my current glasses are… old.. to put it nicely. The employees there were both very kind and knowledgeable; they really helped me to decide what was best for the quality and longevity of my purchase. I am unfortunately not sure of the other woman’s name, but Destiny checked me out/tended to me primarily and was exceedingly helpful and patient with all of my many questions. Lovely and warm demeanor! So excited for my new glasses :))","comment":{"@type":"Comment","name":"","datePublished":"2023-12-06T09:53:45.241Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Xiaoyun Gong"},"datePublished":"2023-12-03T02:29:44.012Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very helpful! Fixed my glasses even if I didn’t buy them here","comment":{"@type":"Comment","name":"","datePublished":"2023-12-14T17:24:44.679Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"crystal herrera"},"datePublished":"2023-11-08T21:46:35.694Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Girl answering the phone was very rude and answered my question with an attitude. I will be making my appointment elsewhere.","comment":{"@type":"Comment","name":"","datePublished":"2023-11-09T14:45:05.786Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/62699h8tf so we can follow up and redirect your concern to appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Bobby Riotto"},"datePublished":"2023-10-13T17:21:48.05Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My glasses were all out of wack and they got them fixed up in no time! Very friendly staff!","comment":{"@type":"Comment","name":"","datePublished":"2023-10-14T06:24:39.183Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Laure Zhang"},"datePublished":"2023-10-07T22:13:11.729Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"amazing customer service - helped me repair and clean my classes for free after 1 yr of purchasing","comment":{"@type":"Comment","name":"","datePublished":"2023-10-08T01:22:01.117Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jameson Darcy"},"datePublished":"2023-10-01T20:04:08.422Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"They were so helpful and friendly!! Being open 7 days a week is a huge plus as well :)","comment":{"@type":"Comment","name":"","datePublished":"2023-10-02T07:18:22.919Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Robert Iannuzzo"},"datePublished":"2023-09-21T17:25:10.67Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"helped me adjust my frames. very friendly staff!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Anthony Blakeney"},"datePublished":"2023-09-14T01:25:10.594Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Cindy saved my life!!!!! She's wonderful and very helpful.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-14T01:39:56.116Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Bella Diop"},"datePublished":"2023-09-04T19:53:12.617Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Everyone should come here they are very nice and helpful. Cindy is really helpful and a sweetheart.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-06T15:43:20.338Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"alyce phyall"},"datePublished":"2023-08-01T22:15:24.929Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"B bright and believable\nR raw and righteous\nI intelligent and intuitive\nTreated me as a valued customer and took ownership in a positive and productive knowledgeable in a profoundly patient matter. Continue success in hiring sales people like Bri who made my shopping experience spectacular!","comment":{"@type":"Comment","name":"","datePublished":"2023-08-02T16:16:53.932Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Esther Fischer"},"datePublished":"2023-07-28T20:29:39.795Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"super nice and helpful staff!!! recommend!!!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-31T15:08:27.278Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Donna Kang"},"datePublished":"2023-07-24T16:25:58.566Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-07-25T00:47:48Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Keith Wideman"},"datePublished":"2023-07-20T23:47:38.408Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came in to repair my new glasses. I accidentally dropped them and the lens came out and was scratched. Staff was great. Assisted me with replacing as I had a warranty.","comment":{"@type":"Comment","name":"","datePublished":"2023-07-21T01:33:45Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jeremy Black"},"datePublished":"2023-07-20T22:37:08.578Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had a lens snap out of the frame, brought it in at 5:15 and they had it fixed by 5:35 PM. No charge! Fabulous service.","comment":{"@type":"Comment","name":"","datePublished":"2023-07-21T01:59:03Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"David Edelberg"},"datePublished":"2023-06-30T20:49:32.084Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"A totally excellent experience, better than any ophthalmologist (MD) eye exam. Oh, and I am an MD myself. The Lenscrafter staff was excellent, very helpful in frame selection and fitting. I will be referring my patients to this store and especially this optometrist","comment":{"@type":"Comment","name":"","datePublished":"2023-07-11T19:19:32Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"smnct177"},"datePublished":"2023-06-30T19:14:54.418Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Super delightful and helpful people :) quickly and effectively fixed my glasses frame. And charming to talk to to boot! Thanks again","comment":{"@type":"Comment","name":"","datePublished":"2023-06-30T19:49:31Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jack Porter"},"datePublished":"2023-06-20T23:28:42.877Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing help!","comment":{"@type":"Comment","name":"","datePublished":"2023-06-21T22:16:23Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Michelle Guo"},"datePublished":"2023-06-19T18:59:35.902Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in with my lenscrafters glasses because one of the arms got bent and Citlali was very kind as she fixed, cleaned, and adjusted the tightness until I was satisfied! Simple, quick, and free service. I will definitely come back if I ever need another adjustment.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-23T15:44:20Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"James Kutter"},"datePublished":"2023-06-17T18:21:17.301Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Shienne Williams"},"datePublished":"2023-06-12T18:30:17.748Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bri was awesome!!","comment":{"@type":"Comment","name":"","datePublished":"2023-06-21T02:34:08Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Cristian Alba"},"datePublished":"2023-06-11T18:54:25.716Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I’ve always really appreciated the service I’ve gotten @ this location! Whether I have questions regarding different frames or just asking for an adjustment, they always have taken care of me. 10/10","comment":{"@type":"Comment","name":"","datePublished":"2023-06-16T19:13:13Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Yatin Maladkar"},"datePublished":"2023-06-11T18:09:23.935Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great place. They helped with fixing the broken frame with a screw missing without any charge. Really appreciate the quick help.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-12T20:24:26Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Sooji Oh"},"datePublished":"2023-06-02T17:08:58.8Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-06-23T02:41:15Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"J Liu"},"datePublished":"2023-05-26T22:02:30.077Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Citlali and Cindy went above and beyond!\n\nMy mom fell on the street and cracked her glasses. We are here for a 48 hour visit and am grateful that they fixed my mom’s glasses with great service and generosity.\n\nWe will definitely come back here in the future for any eyeglass needs.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-02T17:25:56Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Carlos N."},"datePublished":"2023-05-26T20:38:30.11Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Cindy fue muy amable en el auxilio de mis lentes.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-02T19:00:44Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Helga Ganz"},"datePublished":"2023-05-18T20:07:13.87Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was very pleased with the service I received at this store. I was greeted as I walked up to the counter and asked if I required help. The salesperson, Citlali, helped me find the frame most suited to my face. She also made sure I was paying the best price for my purchase. I would highly recommend this LensCrafters Store.","comment":{"@type":"Comment","name":"","datePublished":"2023-05-18T20:27:35Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Bruce Johnson"},"datePublished":"2023-04-28T21:44:28.327Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Nice friendly staff making for a pleasant experience with a large selection of glasses.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-09T00:19:59Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Chad Hoosier"},"datePublished":"2023-04-12T20:16:47.426Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck provided great service. It was fast as well. Thank you.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Faraz USA"},"datePublished":"2023-04-10T20:06:17.04Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent service","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Michael Edward Melvin"},"datePublished":"2023-04-07T20:47:25.208Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck was very helpful and I found what I was looking for 🙂","comment":{"@type":"Comment","name":"","datePublished":"2023-04-12T13:53:09Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"vivian blount"},"datePublished":"2023-04-05T02:51:41.231Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-04-10T20:46:14Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"jahmil thomas"},"datePublished":"2023-03-23T20:36:09.485Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came in to get my glasses adjusted and Chuck and Citlali helped me out. Really kind people and LensCrafters are lucky to have them.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Millie Tigger O"},"datePublished":"2023-03-17T20:11:53.277Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lanaya and Alex were so helpful in repairing my sunglasses 🕶️. I CANNOT thank them both enough for taking the time to assist me. They were both patient and kind. Very funny too! A great overall experience. I will definitely be back. Thank you LensCrafters at Macy's for a flawless experience. 10 Stars!!!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Brad Johnston"},"datePublished":"2023-03-12T19:33:35.978Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Citlali was amazingly helpful and had a great experience!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Eugene Carter"},"datePublished":"2023-02-20T21:56:23.7Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck is very helpful","comment":{"@type":"Comment","name":"","datePublished":"2023-02-27T17:49:15Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Keriann Cerski"},"datePublished":"2023-02-03T16:27:56.31Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"It’s been 5 weeks since my glasses were ordered. Never called me when my glasses arrived into store. They were supposed to be shipped out to me at week 4 but it’s been a week and no delivery services have packages coming to my address or name. I was told when I ordered them it would take 2 to 3 weeks. I understand when the glasses took longer to make, but since they have been delivered to the store they have not done their jobs in getting my glasses to me.","comment":{"@type":"Comment","name":"","datePublished":"2023-02-03T16:39:50Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Chris Hilger"},"datePublished":"2023-01-02T23:44:20.061Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went to America's Best first, since that is where I bought my glasses, but they said they were out of all nose pads. So I walked down to Lens Crafters to see if they could help me and they were more than happy to install new nose pads and do it for free! I offered to tip the service person, but she said she couldn't accept tips, but suggested I write a review, so here I am. 5 out of 5 stars, excellent service, friendly staff, would highly recommend :D !","comment":{"@type":"Comment","name":"","datePublished":"2023-01-03T14:20:44Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Pamika Horsaengchai"},"datePublished":"2022-12-28T20:55:14.205Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"First day arrived at Chicago, wanted to get a pair of sample contact lenses, staff named Citlali (lensecrafter at Macy) was rude and not helpful, very disappointed with the service.","comment":{"@type":"Comment","name":"","datePublished":"2022-12-28T21:05:53Z","text":"Thank you for your review. We are sorry to hear your experience did not meet your expectations. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Alan Kondor"},"datePublished":"2022-12-15T19:01:12.352Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Service was so bad I had to refuse the 2 glasses I ordered and requested a refund","comment":{"@type":"Comment","name":"","datePublished":"2022-12-15T19:25:56Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"W Skipper (WDS 312)"},"datePublished":"2022-12-10T21:48:08.557Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service and got some amazing glasses!!!","comment":{"@type":"Comment","name":"","datePublished":"2022-12-16T14:15:57.83Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Declan Murphy"},"datePublished":"2022-12-09T18:18:16.471Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"A+ helpers! Chuck was friendly & cool, and provided service with a smile. The whole team here at Macy’s LensCrafters has been polite and kind with me—shout out to the whole crew, but fr Chuck is the GOAT!","comment":{"@type":"Comment","name":"","datePublished":"2022-12-14T18:31:37Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Leo Hoffmann"},"datePublished":"2022-11-26T00:12:39.253Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck was extremely helpful and provides excellent customer service. You’ve just got a customer for life!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-29T16:21:49Z","text":"Hi! Thank you so much for your review. We are excited to hear Chuck was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"ESRAA M"},"datePublished":"2022-11-25T23:02:10.044Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I went to the lensCrafters store in Macy's the evening of 11/25/2022, the two girls works this evening are very rude and disrespectful. Non of them were busy they are just rude. I decided not to make the purchase because of them. I hope they receive extra training to become profissinal with custmor.","comment":{"@type":"Comment","name":"","datePublished":"2022-11-29T15:43:30Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Moorish Moor"},"datePublished":"2022-11-18T00:09:10.866Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-11-22T21:38:14Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Shinsuke Kaneko"},"datePublished":"2022-11-17T21:07:22.536Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you Chuck for fixing my eye glasses problems so quickly!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-22T20:45:11Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Nedra Darnell"},"datePublished":"2022-11-07T17:18:25.721Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr. Smith is an excellent eye care physician. She takes her time to help you understand the health of your eyes. I would recommend her to everyone. She's very thorough. Thank you!! You are appreciated 💛","comment":{"@type":"Comment","name":"","datePublished":"2022-11-07T17:38:46Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jay Graham"},"datePublished":"2022-10-26T16:48:12.22Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good Morning\nThis maybe a duplicate couldn't tell if 1st one went through. Thanks for your Great employee at Lens Crafter at Macy's state street Chicago .Friendly Professional and knowledgeable . I have a future appointment with my Opthamologist and I will return to be fitted for my new eyewear thanks to Chuck. Positive upbeat employees are\nRarerar","comment":{"@type":"Comment","name":"","datePublished":"2022-10-27T20:23:01Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Virus Marvel"},"datePublished":"2022-10-25T18:26:13.238Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck was extremely helpful and friendly and very professional, definitely recommend it.!!!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Christina Edwards"},"datePublished":"2022-10-15T01:06:46.524Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-10-19T14:46:07Z","text":"Thank you for your review! We look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"R. Roy"},"datePublished":"2022-09-27T23:35:44.6Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Highly recommend this place. Reviewing after 2 years of constant use of my optical glasses. No issues with the quality of my previous glasses. Today I purchased another pair from here and got my eye tested. Very professional staff.","comment":{"@type":"Comment","name":"","datePublished":"2022-09-28T14:58:46Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Debra Williams"},"datePublished":"2022-09-23T02:24:01.9Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My experience today was awesome! The young man Chuck assisted me. He was very patient and kind. He also was very knowledgeable and was able to answer all of my questions. I really appreciated him because the times in which we live in, people in businesses and otherwise act as though they really do not care or want to be bothered. And unfortunately, it's not an act and it makes the company look bad.\nHowever, I always get very good service at this particular store. I live in the suburbs, but I don't mind going where I am treated respectfully.\nGreat job Macy's. You may want to hire more employees like Chuck.","comment":{"@type":"Comment","name":"","datePublished":"2022-09-23T14:40:10Z","text":"Hi! Thank you so much for your review. We are excited to hear Chuck was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Vighnesh Kolhatkar"},"datePublished":"2022-09-20T01:02:14.929Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Perfect support for my eyewear. Very helpful.","comment":{"@type":"Comment","name":"","datePublished":"2022-09-20T16:35:16Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Canberk S."},"datePublished":"2022-09-10T17:33:43.111Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck did a quick and clean repair of my glasses, excellent service!","comment":{"@type":"Comment","name":"","datePublished":"2022-09-14T16:43:34Z","text":"Hi! Thank you so much for your review. We are excited to hear Chuck was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Khalid Al Khalili"},"datePublished":"2022-08-10T21:02:08.685Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Fixed my glasses here. Chuck was very helpful.. thanks you very much!","comment":{"@type":"Comment","name":"","datePublished":"2022-08-11T18:59:51Z","text":"Hi! Thank you so much for your review. We are excited to hear Chuck was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Z'Dia Reid"},"datePublished":"2022-07-16T00:04:45.546Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience, I came in with lopsided glasses. And Alemi, helped me out by fixing them. So, now my glasses fit me perfectly! He even cleaned off my lenses. I feel like I have a brand new pair of glasses.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"K and J"},"datePublished":"2022-07-07T18:54:58.762Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The optometrist was knowledgeable and thorough. The staff was helpful and friendly. I had a great experience. Regards, Kim","comment":{"@type":"Comment","name":"","datePublished":"2022-07-11T14:51:21Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Doris Guy"},"datePublished":"2022-07-02T15:45:33.373Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr.was great and her workers as well","comment":{"@type":"Comment","name":"","datePublished":"2022-07-07T15:53:54Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Justine Ramos"},"datePublished":"2022-07-01T22:51:54.054Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck is literally the best !!! Highly recommend - he has a great vibe and was very helpful.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-06T19:58:18Z","text":"Hi! Thank you so much for your review. We are excited to hear Chuck was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Alexander Scott"},"datePublished":"2022-06-29T01:50:15.294Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chuck at LensCrafters at Macy's went above and beyond as his role at LensCrafters, he repaired my Prada sunglasses at no charge, thanks once again for your professionalism.","comment":{"@type":"Comment","name":"","datePublished":"2022-06-29T13:46:24Z","text":"Hi! Thank you so much for your review. We are excited to hear Chuck was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Rebekah Rashidfarokhi"},"datePublished":"2022-06-02T18:14:34.206Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience at this location. Vincent was extremely helpful.","comment":{"@type":"Comment","name":"","datePublished":"2022-06-07T16:57:57Z","text":"Hi! Thank you so much for your review. We are excited to hear Vincent was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Megan"},"datePublished":"2022-05-21T17:43:08.331Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"The lady working up front was wonderful and professional. The doctor however….. she was fine and I’m confident that my prescription is correct. The issue with the doctor is she talked me into a test not covered by my insurance and not necessary for me. Dr.Smith’s attitude was also incredibly judgmental during the exam, when I gave honest answers to her questions that she obviously didn’t agree with.\n\nBottom line, do not recommend Dr. Charita Smith. If you do see her, hopefully she has had a snack and can keep her opinions and judgemental groans to herself.","comment":{"@type":"Comment","name":"","datePublished":"2022-05-26T16:46:25Z","text":"Hi there, thank you for your review. We are disappointed to hear about your experience. We strive to provide the best glasses and customer service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters so we can resolve this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Pajaree Punnawat"},"datePublished":"2022-05-20T23:05:14.218Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-05-25T17:39:57Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Mary Sextion"},"datePublished":"2022-05-19T18:03:27.402Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent sales lady Sylvia was very kind took care of my glasses right away","comment":{"@type":"Comment","name":"","datePublished":"2022-05-20T20:09:28Z","text":"Hi! Thank you so much for your review. We are excited to hear Sylvia was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Rebecca Wingate"},"datePublished":"2022-05-15T03:09:51.51Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Stephanie Neely"},"datePublished":"2022-05-10T21:13:06.606Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome folks!! Friendly and fast!!","comment":{"@type":"Comment","name":"","datePublished":"2022-05-11T18:14:17.567Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Mercedes R"},"datePublished":"2022-05-05T18:40:05.767Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Luis Avila"},"datePublished":"2022-04-26T19:27:46.18Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-27T19:33:09Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Michał"},"datePublished":"2022-04-24T16:14:43.435Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jessica Oneal"},"datePublished":"2022-04-14T17:01:26.893Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-19T18:02:39Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"T. Woods"},"datePublished":"2022-04-02T18:09:11.212Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-07T19:28:30Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Margaret Brice"},"datePublished":"2022-03-18T02:22:34.631Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-03-23T15:13:13Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"The Brima Family"},"datePublished":"2022-03-08T18:56:30.385Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lost my screw in my glasses, the nice folks at Lenscrafters helped me with no fuss","comment":{"@type":"Comment","name":"","datePublished":"2022-03-10T18:14:26Z","text":"Hi! Thank you so much for your positive review. We are happy we could help with your vision needs and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Vernon Mason"},"datePublished":"2022-03-03T15:55:57.924Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Was visiting Chicago and lost my case for my glasses. Stopped in this location to ask to buy one. The associate went to the back and brought back several, I selected one and asked how much. The Associate said, you can have it we have lots of extra. That's great customer service!","comment":{"@type":"Comment","name":"","datePublished":"2022-03-08T21:08:30Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jon Nichols"},"datePublished":"2022-02-11T01:39:51.941Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I enjoyed working with Vincent when I came in for an eye exam and new glasses. He made scheduling seamless, provided great customer service, and was knowledgeable during the glasses selection process. I will definitely come back for my annual visit due to the positive experience.","comment":{"@type":"Comment","name":"","datePublished":"2022-02-11T15:33:28.187Z","text":"Hi! Thank you so much for your review. We are excited to hear Vincent was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Amy Germain"},"datePublished":"2021-12-16T14:34:09.796Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Vince is amazing! He knew exactly what would work for me. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Faye Aguilar"},"datePublished":"2021-11-20T17:44:34.002Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Tamla Johnson"},"datePublished":"2021-10-01T21:52:19.192Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The Store Market Manager, Vincent is very personable, thorough and provided excellent service. His problem solving ability and follow through played a key role in my positive experience with LensCrafters. My experience with the Optometrist, Charita Smith, OD was very positive as well. She was able to resolve a complex issue I was having with my prescription lenses.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Kim Keegan"},"datePublished":"2021-09-21T19:10:09.87Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-09-29T20:34:16Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Golibe Eze-Echesi"},"datePublished":"2021-08-14T20:22:36.676Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"If you are ever at the Macy’s on State Street in Chicago, ask for Jesus. He is literally the best most attentive, most resourceful, knowledgeable, patient and pleasant person. He helped me the entire time and ensured I got the best frames for my face and budget. Also got a bonus pair of sunglasses just because of how sweet he was. Thank you, Jesus 🤍","comment":{"@type":"Comment","name":"","datePublished":"2021-08-17T15:44:30Z","text":"Hi! Thank you so much for your review. We are excited to hear Jesus was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Dana Frost"},"datePublished":"2021-08-12T16:43:42.926Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent assistance","comment":{"@type":"Comment","name":"","datePublished":"2021-08-13T14:09:30Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Cynthia Holston"},"datePublished":"2021-08-04T00:10:40.259Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-08-06T16:53:52Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Lilly Perez"},"datePublished":"2021-08-01T21:06:01.118Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jesus was a gentleman very patient and answered very question I had. Jesus showed me different frames and was very nice and kind to let me know what frames looked better on my face, he did not try to rush me into picking just any frames. Jesus showed me maybe 10 different frames and I was happy with the choice he helped me pick. Jesus explained to me about the thinness of my lens. I was very happy I stopped in Lens Crafters today and made the rite choice. I would 100% recommend this location to everyone that is looking for new glasses or sun glasses worth the trip and worth every penny. Thank you Jesus for your precious time you made me feel very special today 🤗.","comment":{"@type":"Comment","name":"","datePublished":"2021-08-02T15:57:44Z","text":"Hi! Thank you so much for your review. We are excited to hear Jesus was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Monse Hernandez"},"datePublished":"2021-07-30T19:26:11.04Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience! Good pricing options, great service. Dr. Smith made me feel completely comfortable and I immediately went home and recommended them to my roommate. Will definitely return next year if they are still there.","comment":{"@type":"Comment","name":"","datePublished":"2021-08-04T17:36:19.094Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Hector Hernandez"},"datePublished":"2021-07-24T18:21:56.739Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have purchased glasses twice at this location and both times I had a great experience, the staff was very friendly and professional. Citlali assisted me in choosing the perfect glasses for me and was very informative, I had a great experience and I will definitely be coming back to this location again!","comment":{"@type":"Comment","name":"","datePublished":"2021-07-27T19:26:32Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Aaron Mansilla"},"datePublished":"2021-07-23T20:35:52.873Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-08-11T15:47:38Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Richard Schulman"},"datePublished":"2021-07-21T13:18:10.304Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had been getting my frames and glasses made at a relatively small eyeglass chain since moving to Chicago. While I loved my frames, I was never particularly happy with the quality of my vision despite numerous attempts to check the problem at the store that made the glasses. Even the eye doctor checked them out. The problem was me and not the glasses. On a suggestion, I took my prescription and current glasses to the LensCrafters at Macys on State Street. I had some hesitation trying a big chain thinking the quality would suffer. Vincent took my measurements and found the glasses were not properly cut for how the frames sat on my face. It was way off. While I was there I also found a pair of frames and decided to have my existing pair and new eyeglasses made. When the glasses arrived a few days later, I was thrilled that both were perfect. Will definitely go back to LensCrafters. Thanks Vincent.","comment":{"@type":"Comment","name":"","datePublished":"2021-07-21T16:45:00Z","text":"Hi! Thank you so much for your review. We are excited to hear that Vincent was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Daneysi Valdovinos"},"datePublished":"2021-06-26T06:01:46.641Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"They have an awesome team! They’re very informative and knowledgeable.","comment":{"@type":"Comment","name":"","datePublished":"2021-06-29T19:33:23Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Lori Rotenberk"},"datePublished":"2021-06-24T20:09:49.89Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wonderful staff at the State Street Macy’s location!","comment":{"@type":"Comment","name":"","datePublished":"2021-06-25T17:13:59Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"David Castro"},"datePublished":"2021-06-10T17:04:09.481Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Vince and Citlali were awesome and should be promoted to whatever position they request. Awesome folks.","comment":{"@type":"Comment","name":"","datePublished":"2021-06-11T16:12:52Z","text":"Hi! Thank you so much for your review. We are excited to hear Vince and Citlali were able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Charnette Brown"},"datePublished":"2021-06-01T01:19:39.04Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The manager and staff at the State Street location is very professional, helpful and knowledgeable. They provide exceptional customer service.","comment":{"@type":"Comment","name":"","datePublished":"2021-06-01T13:43:22Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"negar ghaffari"},"datePublished":"2021-03-26T04:02:35.636Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr.Smith was great, She was very knowledgeable and gave me a lot of information .Sales team were very helpful. I’m more than happy with my service and definitely will come back. I’d recommend to my friends and family :)","comment":{"@type":"Comment","name":"","datePublished":"2021-03-26T16:33:36Z","text":"Hello Negar, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Dartinia Holmes"},"datePublished":"2020-08-28T02:13:45.568Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jesus was awesome! Fixed my lenses in a matter of minutes with the best attitude.","comment":{"@type":"Comment","name":"","datePublished":"2020-08-28T13:38:03Z","text":"Hi! Thank you so much for your review. We are excited to hear Jesus was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Sahar Halabi"},"datePublished":"2020-02-21T23:30:06.019Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Horrible, unprofessional, and impertinent customer service. Alemi, was sitting there eating his dinner, sounded irritated - between his gulps of food, and playing on his iPhone- that I asked him to look up my prescription. All I needed was progressive lenses, but he made it clear he wasn’t interested in working (he also burped loudly). When I said that I can go elsewhere, he simply shoved his hand up saying that I should, and if I wanted to complain about his attitude, I’m welcome to it.\nNot only that I won’t be coming back here, I’m going to another company all together.\nDisgusting!","comment":{"@type":"Comment","name":"","datePublished":"2020-02-24T15:10:30Z","text":"Hi Sahar, thanks for your review. We strive to provide the best service in the industry and are disappointed by the way you were served by our agent. Please go to https://bit.ly/LC-LUX so we can follow up with you directly."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Yaxkyn Vega"},"datePublished":"2020-02-11T19:37:56.791Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The manager Connie was very polite, friendly and helpful she helped me pick the perfect frame that molds to my face she was very wonderful","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Mrs. Tate"},"datePublished":"2020-02-03T23:34:42.344Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Grant Farmer"},"datePublished":"2019-05-06T21:34:06.811Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Super friendly and helpful staff. Al was a pleasure to work with!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"王維寯"},"datePublished":"2019-03-30T22:35:41.982Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Stuff and Doc are helpful and kind to people. Easy to find and professional eye examination.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Corey Meredith"},"datePublished":"2018-07-24T00:32:19.232Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience getting my eye exam done here. Everyone was quick, friendly, and provided excellent service. I left with exactly what I needed and didn't feel pressured at all to pay for things I didn't need. The doctor took her time to make sure my prescription was exactly the strength I needed. Thanks!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jose Garcia"},"datePublished":"2018-07-10T15:45:47.154Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Jerry Lee"},"datePublished":"2018-04-27T16:28:23.9Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I actually walked in there with an emergency on Friday morning. The screw holding my lense in fell out at work.\nI'm blind without them. A friendly young woman at the counter fixed them in record time. Thanks LenseCrafters !!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Lindsay Devos"},"datePublished":"2017-10-20T20:25:16.622Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had such a great experience at this location! They had a great selection of frames and the staff was very helpful. Connnie & Citalali were super nice. I will definitely be going back.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Melissa Camargo"},"datePublished":"2017-10-07T14:59:03.708Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Matthew Leimann"},"datePublished":"2017-06-16T01:08:21.484Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had been going to Pearle Vision on an off for about 18 years. I decided to change it up to see if I could get better service elsewhere. When I walked in to Lenscrafters , I had a ton of questions, but the staff and Dr. Paik were patient enough to take all the time needed to answer all my questions and concerns. They ended up suggesting options that Pearle Vision never did and they went the extra mile to ensure the options would work with my insurance (my insurance was giving me a hassle).I would highly recommend this location. They went above and beyond to make everything as easy as possible for me.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Mark Kostecki"},"datePublished":"2017-06-01T23:21:11.529Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"I used to use another location, mainly Northbrook but since started working more in downtown office I thought I would give it a try.\nUpon arrival I communicated to person who was checking me in that I don't know what contacts I use but would like the same brand and functionality. I did the same thing while talking to the eye doctor. When contacts came in they were of wrong brand and functionality so no one bothered to check what I had before even though they have access to other locations systems. So waiting for replacement. Plus the way they create invoice it's coming from Macy's optical so now I am having hard time with my HSA for reimbursement. Very polite but something is not working evidently!!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Osky"},"datePublished":"2017-05-17T00:46:42.015Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a great experience at this location!Excellent customer service, the staff is friendly and the doctor was awesome! She was very knowledgeable and clear about everything! Store was a little busy but it was worth the wait, thanks!! :)","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Precious"},"datePublished":"2017-03-16T18:51:08.94Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I would recommend this eye doctor. They are friendly and patient.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Paul McCollum"},"datePublished":"2017-02-26T00:18:49.397Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I originally went there to get my glasses adjusted, the staff incredibly friendly and very knowledgeable. After my experience there, i decided to book an exam and purchase my eyewear from there. Dr. Paik was incredible, and the staff was super friendly and helpful. I will go no where else for glasses going forward. Citlali and was super friendly and helpful.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters at Macy's"},"author":{"@type":"Person","name":"Lexie Chen"},"datePublished":"2017-02-22T05:18:29.424Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}}]</script>
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YOUR EYES FIRST
New Styles have just arrived! Visit us for your personalized eyecare experience and find your perfect look! Get 50% off lenses with frame purchase. Schedule your eye exam now. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Davis Vision by Versant Health and many more. At LensCrafters all prescriptions are welcome!

Macy's - State Street

Open Today Until 9:00 PM
4.7 out of 5.0
(148 Google Reviews)
Find available eye exam appointments
And more appointments available
for you and your family
schedule now
Or call
(312) 634-9535

Store Information

111 North State Street Located Inside Macys
Chicago, IL 60602
Get Directions
Phone:(312) 634-9535

Store Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday11:00 AM - 8:00 PM

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Eye Physical

Independent Doctor of Optometry

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And more appointments available
for you and your family
schedule now
Or call
(312) 634-9535

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Visit us at LensCrafters at Macy's 111 North State Street

111 North State Street LensCrafters is dedicated to providing quality eyecare to ensure you always see your best. We offer comprehensive eye exams, a complete range of premium lens solutions and a wide assortment of designer brands including Prada, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Persol and many more. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Davis Vision by Versant Health and many more. At LensCrafters all prescriptions are welcome!
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Google Reviews forLensCrafters at Macy's Chicago, IL

4.72/5
(151 reviews)
Terrance Jackson
February 26, 2025
5.0/5
Frank , was an exceptional sales associate. He took two hrs to help me find frames and he really went above and beyond. Customer service is a rarity and he is the exception.
Response from LensCrafters at Macy's
February 28, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Shoniece Brown
February 11, 2025
5.0/5
Dr Smith was amazing! She was very personable and made me soooo comfortable! She answered all my questions and followed up afterwards.
Response from LensCrafters at Macy's
February 12, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Eva M.
February 06, 2025
5.0/5
Came in for lenses tightening super helpful! Thank you frank
Response from LensCrafters at Macy's
February 07, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
Cynthia Minta
January 26, 2025
5.0/5
The Eye Dr. was amazing. Professional, kind, gracious, thorough & very informative.
Response from LensCrafters at Macy's
January 27, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
lu lua
December 04, 2024
5.0/5
linda tucker
December 04, 2024
5.0/5
Dr.Smith is very professional and at the same time she cares very much about the eye health of her patients . The other staff is also very supportive, patient and thorough. It is a great team there at the Lens Crafters Macy's on State Street.
  • ...
Robert Nick Bryan
November 30, 2024
5.0/5
Quick and Outstanding Optical Service.
Response from LensCrafters at Macy's
December 10, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
ira marcus
November 19, 2024
5.0/5
Destiny and Jean were very courteous and helpful and solved my problem!
Response from LensCrafters at Macy's
November 22, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
Patricia Sullivan
October 28, 2024
5.0/5
Frank was especially helpful in helping me select glasses and carefully explained my options. It was a pleasure to do business with Frank and Lens Crafters!
Response from LensCrafters at Macy's
November 01, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  
  • ...
Elbert Han
October 02, 2024
5.0/5
Frank did a great job helping me fix my broken nose pad on my glasses after I bought them a few months ago. He was quick and efficient, thanks for the help!
Response from LensCrafters at Macy's
October 09, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
Akash
September 14, 2024
5.0/5
The staff members were really kind and helped my fixed my glasses without any charge even though I did not buy it here
Response from LensCrafters at Macy's
September 16, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
AJ Hao
September 09, 2024
5.0/5
Destiny fixed my unbalanced glasses and was really kind.
Response from LensCrafters at Macy's
September 11, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
  • ...
Raymond Lauk
August 31, 2024
5.0/5
I went to the Lenscrafters at Macy's on State Street to buy prescription sunglasses. Frank helped me, and I cannot recommend him highly enough. Frank is professional, helpful, friendly, and extremely knowledgeable. I will always return when I need eyeglasses! Frank is amazing!
Response from LensCrafters at Macy's
September 13, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
Kishore Nair
August 22, 2024
5.0/5
Thanks Frank for fixing my crooked glasses !
Response from LensCrafters at Macy's
August 23, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Ardena Flippin
August 10, 2024
5.0/5
As a walk-in I requested a minor repair to glasses I had not purchased at the Macy's Lenscrafters (although I previously purchased 2 pair of glasses at this store). The staff was gracious, efficient and pleasant in making the repair! I left the store happy and satisfied.
Response from LensCrafters at Macy's
August 11, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
Ke Ai
August 09, 2024
5.0/5
Frank was awesome!! Really helped me adjust the nose pieces with care and precision! I am happy with my glasses and hope I can be more active and comfortable I the new glasses!
Response from LensCrafters at Macy's
August 10, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Micaiah Carter
August 01, 2024
5.0/5
Response from LensCrafters at Macy's
August 02, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Elaya D
July 27, 2024
5.0/5
Fantastic support they given., the attendant promptly fixed my eye eyeglass. They are very professional and supportive
Response from LensCrafters at Macy's
July 28, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
Zhangjie Gu
July 27, 2024
5.0/5
Helped me fix my half broken wooden glass. Very nice and kind of them!!
Response from LensCrafters at Macy's
July 28, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
javon mayfield
July 24, 2024
5.0/5
Response from LensCrafters at Macy's
July 25, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Timothy Doherty
July 22, 2024
5.0/5
Bethany was wonderful! Very helpful and considerate. Thank you!
Response from LensCrafters at Macy's
July 23, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
L T
July 18, 2024
5.0/5
They are always sooo nice at this location. I have an addiction to sunglasses and whenever they decide to fall apart I can pop over to this location and get them repaired quick and easy. I appreciate that they are here and they are so accommodating. Thank You!!
Response from LensCrafters at Macy's
July 19, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Dr .Elizabeth-Anne Stewart
July 17, 2024
5.0/5
Excellent care from Dr Smith, her assistant, and Frank, my Lens Crafter sales rep. I was impressed by the professionalism, helpfulness and attention to detail.
Response from LensCrafters at Macy's
July 18, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Ava Dale
July 12, 2024
5.0/5
Love the space in Macys! The attendant in Lens Crafters was attentive, warm, professional, communicative and overall helpful. Great experience and would certainly return to this location.
Response from LensCrafters at Macy's
July 13, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
Martin Csongradi
July 12, 2024
5.0/5
Fixed my sunglasses free of charge. Great customer service!
Response from LensCrafters at Macy's
July 13, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Abby Milloy
June 21, 2024
5.0/5
Cindy fixed my glasses at no charge and I was in and out so fast. Excellent service and left me extra time to do other shopping!
Response from LensCrafters at Macy's
June 21, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Partho Bardhan
June 16, 2024
5.0/5
This store inside Macy’s carries some very good eye and sunglasses. Their staff is wonderful too- I was shopping for eyeglasses because my current one broke and Cindy not only showed me some cool frames but also fixed my current one. What fantastic customer service, I’l be coming back.
  • ...
Zijia Liu
June 04, 2024
1.0/5
The Doctor and the store are not professional at all, please try go to another store.
Response from LensCrafters at Macy's
June 05, 2024
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6269YWCeF so we can work to correct this issue for you.
Tavares Brand
June 01, 2024
5.0/5
Great staff and wonderful doctor. Today was my second time returning. I would definitely recommend to family and friends.
Response from LensCrafters at Macy's
June 02, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Donette Anderson
May 30, 2024
5.0/5
Response from LensCrafters at Macy's
May 31, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
vijeta shah
May 06, 2024
2.0/5
Great doctor at lens crafters in Macys. But service for glasses is bad. The frame is always expanded when they put the glasses. I have had this experience twice. Once with their frame and once with my own frame. LensCrafters really needs to improve quality of glasses service
Response from LensCrafters at Macy's
May 07, 2024
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6267YpZ7c so we can work to correct this issue for you.
Michelle LaVaughne-Feiling
April 22, 2024
5.0/5
The staff at LensCrafters at the Macy's on State Street went above and beyond and was completely up front and helped with a smile. It was the best experience I had at a eye glass store. Thank you so much for your help. It was a great feeling since I came down to the location as the location on Bryn Mawr acted indifferent and not helpful when I stopped there two days prior. I was treated with disrespect at the the Bryn Mawr location which is what caused me to go to an alternate location. Thank you LensCrafters for all your help today!! 😊
Response from LensCrafters at Macy's
April 23, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Sergio Rivera
April 18, 2024
5.0/5
Response from LensCrafters at Macy's
April 19, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
Paul J
April 18, 2024
5.0/5
Did a minor repair on my glasses while I waited.
Response from LensCrafters at Macy's
April 19, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Roberta Wegner
April 11, 2024
5.0/5
Cindy at the LensCrafters inside the State Street Macys helped me pick out frames. She was very helpful, patient and knowledgeable. She even got in touch with AARP for me to verify my membership so I could take advantage of their discount. Great customer service.
Response from LensCrafters at Macy's
April 12, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
QU33N “QU33NSATIVA” TAYLOR
March 13, 2024
5.0/5
Best service from the staff and great selections. I opted for the BVLGARI glasses since they were 60% off lenses and frames at the time. Best choice if I might say so as I am happy😌☝🏾
Response from LensCrafters at Macy's
March 14, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
Robert E Williams
March 12, 2024
4.0/5
Response from LensCrafters at Macy's
March 13, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
donna ball
March 12, 2024
5.0/5
Dr. Smith is so very knowledgeable and kind. She explains in detail your results and I'm definitely satisfied with her services.
Response from LensCrafters at Macy's
March 13, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Frank Hayden
February 02, 2024
5.0/5
Great location very helpful! Looking forward to my new glasses!
Response from LensCrafters at Macy's
February 03, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
courtney sherrer
January 28, 2024
5.0/5
Great customer service!!
Response from LensCrafters at Macy's
January 29, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Heather Nooks
January 09, 2024
5.0/5
The team was so helpful and provided great tips for maintaining my eyeglasses. Thank you!
Response from LensCrafters at Macy's
January 10, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Danielle Allen
December 24, 2023
5.0/5
Cindy was super helpful!
Response from LensCrafters at Macy's
December 25, 2023
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
Jesse Zhou
December 18, 2023
5.0/5
Perfect service!
Response from LensCrafters at Macy's
December 18, 2023
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Keira Wojcikiewicz
December 05, 2023
5.0/5
I recently went to this LensCrafters to buy a new pair of glasses since my current glasses are… old.. to put it nicely. The employees there were both very kind and knowledgeable; they really helped me to decide what was best for the quality and longevity of my purchase. I am unfortunately not sure of the other woman’s name, but Destiny checked me out/tended to me primarily and was exceedingly helpful and patient with all of my many questions. Lovely and warm demeanor! So excited for my new glasses :))
Response from LensCrafters at Macy's
December 06, 2023
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Xiaoyun Gong
December 03, 2023
5.0/5
Very helpful! Fixed my glasses even if I didn’t buy them here
Response from LensCrafters at Macy's
December 14, 2023
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
crystal herrera
November 08, 2023
1.0/5
Girl answering the phone was very rude and answered my question with an attitude. I will be making my appointment elsewhere.
Response from LensCrafters at Macy's
November 09, 2023
Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/62699h8tf so we can follow up and redirect your concern to appropriate person.
Bobby Riotto
October 13, 2023
5.0/5
My glasses were all out of wack and they got them fixed up in no time! Very friendly staff!
Response from LensCrafters at Macy's
October 14, 2023
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Laure Zhang
October 07, 2023
5.0/5
amazing customer service - helped me repair and clean my classes for free after 1 yr of purchasing
Response from LensCrafters at Macy's
October 08, 2023
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
Jameson Darcy
October 01, 2023
5.0/5
They were so helpful and friendly!! Being open 7 days a week is a huge plus as well :)
Response from LensCrafters at Macy's
October 02, 2023
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Robert Iannuzzo
September 21, 2023
5.0/5
helped me adjust my frames. very friendly staff!!
  • ...

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