LensCrafters

Cordova Mall

Great service and people

Dr. Nolton and her staff were very pleasant and efficient. Meghan was delightful and helped me pick out my two pairs of glasses.

If I could give you no stars I would!!! First and last time I will use you for glasses.. Very disappointed.. Bought my glasses. It took 2 weeks to come in. That was fine. I had them less than 2 weeks and my right lenses started poking out the top. Took them back they "fixed " them. 2 days later same thing happened again but worse this time. Took them back again.. They told me they would recut the lenses. It took almost a month for them to come back. When I called to see what the problem was the employees had no idea what was going on. Requested the store manager call me back. She did but had an attitude when speaking to me. This was at the 2 week mark. On week 3 went into the store and talked to an employee. Every time they they had the excuse that they were new. another employee finally called the lab and told them.They had been shipped and would be in the next day. Needless to at it was another week before I finally got a text message telling me they were ready. Went to pick them up. The right lense was fine but the left was now not sitting flush with the frame. Employee sent it back to the lab while I was waiting only to send them back to say this was the best it would get.. I have worn glasses for years and have never had this issue. If my lenses was too thick for the chosen frame employee should have told me this. If I could get my money back I would!!!

Excellent customer service helping me pick the right glasses that suit me.

Great customer service