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LensCrafters
Tri County Mall

10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 10:00 AM - 7:00 PM 12:00 PM - 6:00 PM
4.0 out of 5
Rating 4.0
(10 Reviews)
11700 Princeton Pike
Cincinnati, OH 45246
US
Main Number

Retail Hours

Day of the WeekHours
Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday10:00 AM - 7:00 PM
Sunday12:00 PM - 6:00 PM

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LensCrafters Eyewear

Browse our selection of designer eyeglasses and sunglasses today.
Coach
HC6040
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Ray-Ban
RB2132 52 New Wayfarer
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Ray-Ban Jr
RY1530
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Top Brands At
LensCrafters Cincinnati, OH

Armani Exchange
Brooks Brothers
Burberry
Coach
DKNY
Dolce & Gabbana
Michael Kors
Oakley
Polo
Prada
Ralph
Ralph Lauren
Ray-Ban
Sferoflex
Tiffany & Co.
Tory Burch
Versace
Vogue

About LensCrafters Cincinnati, OH

With a mission of helping people look and see their best, your Cincinnati LensCrafters has a passion for eyes. LensCrafters located at 11700 Princeton Pike offers the best selection of the latest trends in eyewear from leading designer brands. Associates at LensCrafters are trained to provide you with personalized eye health service throughout your experience. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states.

Recent Reviews forLensCrafters Cincinnati, OH

4.0 out of 5
Rating 4.0
(10 Reviews)
  • 1 out of 5
    Rating 1.0
    I’m very disappointed.

    First let me say that the sales person was awesome. But it was down hill after that.

    I purchased my glasses on Nov 29, 2019, but they couldn’t make them in the store.
    I was told that I would get a text message when they came in. I never got a text. So I called the store the following Thursday and was told that they came in on Tuesday. I ask about the text and was told oh we’re sorry you should received one.

    I went to pick up the glasses and the prescription is wrong. Now they have to send them back.

    At this point, I’m not filling to great about my choice and decide that I’ll get my money back and someplace else.
    The manager came over to speak with me and offer me a discount if I was willing to wait.
    I accepted the discount.

    Fast forward to this past Tuesday. I call the store to check on my glasses. I’m told they have not come in yet. But, they can see that they have been shipped.

    Wednesday I’m in the mall where the store is located. I stop in.
    First I’m told that they hadn’t been made yet. I informed they that I spoke to someone yesterday who told me your system showed it was already in route. Then they without checking said that, they did come in this morning, but the prescription was wrong again. Now I’m waiting another week. That makes 2 weeks and no glasses.
    Response from LensCrafters Cincinnati, OH
    Hi Jackie, thanks for your review. We are sorry to hear about your experience and the delay in getting your glasses -- we aim to have them ready on the date given to you at the store, if not sooner. Please go to https://bit.ly/LC-LUX so we can follow up to resolve this issue.
  • 5 out of 5
    Rating 5.0
    Excellent customer service!
    Response from LensCrafters Cincinnati, OH
    Hi Julia! Thank you for your review! We strive to deliver the best customer service in the industry. We hope to see you again.
  • 5 out of 5
    Rating 5.0
    Jasmine was very knowledgeable and courteous. Excellent customer service! I love my new glasses. Great quality!
    Response from LensCrafters Cincinnati, OH
    Hi Lee! Thank you for your review. We are excited to hear Jasmine was able to help make your experience at LensCrafters a great one. We look forward to seeing you again!
  • 5 out of 5
    Rating 5.0
    GREAT EXPERIENCE
    Response from LensCrafters Cincinnati, OH
    Hi Dave! Thank you for your positive review! We appreciate the feedback and look forward to serving you again!
  • 5 out of 5
    Rating 5.0
    Customer service was very friendly both the Doctor and the Licensed Optician. Got lots of needed help picking out frames. Very quick service, i.e., eye exam, frames, finished glasses, all in the same day.
    Response from LensCrafters Cincinnati, OH
    Hi Rebecca! Thanks for your review. We are happy to hear about your positive experience and look forward to serving you again!

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