<script type="application/ld+json">{"@context":"http://schema.org","@type":"SpecialAnnouncement","name":"DEDICATED TO YOUR EYES","text":"Discover excellence in every detail at LensCrafters. Visit us for your personalized eyecare experience and find your perfect look! <b>Get 40% off Prescription Glasses (includes designer frames + lenses).</b> Schedule your eye exam now. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Davis Vision by Versant Health and many more. At LensCrafters all prescriptions are welcome!","category":"https://www.wikidata.org/wiki/Q81068910"}</script><script type="application/ld+json">{"@context":"http://schema.org","@type":"AggregateRating","itemReviewed":{"@type":"LocalBusiness","name":"Austin Street"},"ratingValue":"4.7 out of 5.0","reviewCount":162}</script><script type="application/ld+json">[{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carlos Arias Morales"},"datePublished":"2025-03-30T20:29:58.249Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very nice and polite staff. Doctor was also great. I would highly recommend this location.","comment":{"@type":"Comment","name":"","datePublished":"2025-03-31T06:37:26.191Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"hailey stuart"},"datePublished":"2025-03-15T18:45:12.965Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-03-16T06:11:34.17Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mike Biggs"},"datePublished":"2025-03-14T18:24:37.291Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a pleasure of being helped by Keytora. She was very helpful in finding the right pair of glasses for me. In addition to the amazing in store experience she was professional and quick. I will definitely be coming back for any future eyewear needs. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2025-03-15T14:39:46.99Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elaine Kang"},"datePublished":"2025-02-28T22:35:49.197Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-03-02T21:27:16.661Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Keith Black"},"datePublished":"2025-02-27T20:44:53.296Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Keyword was extremely helpful in getting the right glasses. Ask for her. And the prices are great","comment":{"@type":"Comment","name":"","datePublished":"2025-02-28T19:43:43.522Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Fabrizio Azzolini"},"datePublished":"2025-02-23T20:47:34.84Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Keytora was great..helped us out in a pinch..love Lens Crafter!!! Thank ypu so much!!!!","comment":{"@type":"Comment","name":"","datePublished":"2025-03-04T20:52:06.388Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Aviva Frost"},"datePublished":"2025-02-21T21:21:47.247Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella adjusted my glasses super quickly and well!","comment":{"@type":"Comment","name":"","datePublished":"2025-03-06T14:18:51.717Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jamie Mahoney"},"datePublished":"2025-02-19T16:19:06.711Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience! Nice store with lots of options, was able to get a last minute eye exam appointment, and Bella was so helpful when choosing my frames!","comment":{"@type":"Comment","name":"","datePublished":"2025-03-03T06:22:04.095Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dev Done"},"datePublished":"2025-02-18T05:06:59.155Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was so very impressed with the level of professionalism at this particular Lens Crafter. The customer service was beyond exceptional. They took time went over my insurance plan helped me select my glasses and listened to my every concern without making me feel rushed. I would without any hesitation refer anyone","comment":{"@type":"Comment","name":"","datePublished":"2025-02-28T17:03:16.93Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"SHOWTIME CEE"},"datePublished":"2025-02-14T14:58:54.641Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Shanel and the rest of the team are the best.\nThey fix my lenses and did a great job.\nHuge thanks to LensCrafters.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-15T02:45:13.868Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jasmin L"},"datePublished":"2025-02-09T16:39:22.299Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The store manager is stellar! She helps me figure out the best course of action and she’s always right!","comment":{"@type":"Comment","name":"","datePublished":"2025-02-10T04:00:05.91Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Victor Wei"},"datePublished":"2025-02-06T22:36:33.609Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Been going for years, outstanding service and care.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-07T07:08:29.72Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joe P"},"datePublished":"2025-02-03T01:07:53.674Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a great experience buying new glasses with a prescription from my eye doctor. Lidiana made it super easy after looking through some frame options and priced my different options in a few minutes after adding in my insurance information. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2025-02-04T01:18:24.928Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelvin Ramphaul"},"datePublished":"2025-02-01T17:27:46.254Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-02-02T03:50:43.559Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"carolyn melo"},"datePublished":"2025-01-31T23:44:24.356Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Denise helped me 2 days in a row with picking out glasses that would work for my dual prescription and also with getting some pretty sunglasses the following day. She couldn’t have been more patient and also informative. She has a great disposition for this type of, sometimes tedious, task of picking frames! Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2025-02-01T07:56:42.327Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joshua Chandradat"},"datePublished":"2025-01-29T03:27:20.363Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"They lock the doors an hour before, the store closes at 7pm not 6pm.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-30T08:46:29.114Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Junior Antonio Oliva"},"datePublished":"2025-01-26T02:10:27.068Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a fantastic experience at ( LensCrafters) Denisse was amazing—she was so patient, knowledgeable, and really helped me find the perfect glasses. The entire staff was friendly and made me feel welcome. The service here is outstanding, and I truly appreciated how well they treated me. I highly recommend this store for anyone looking for quality glasses and exceptional customer service!”","comment":{"@type":"Comment","name":"","datePublished":"2025-01-27T01:58:13.172Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"william than"},"datePublished":"2025-01-18T19:46:18.949Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a wonderful experience during my first visit to LensCrafters. The entire staff was professional and friendly, especially Keytora, who was patient and knowledgeable. She helped my wife select her new lenses until she was completely satisfied with her choice. I will be definitely recommending this place to my family and friends.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-19T06:02:32.436Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Fawad Rashid"},"datePublished":"2025-01-17T23:21:42.062Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-01-18T07:44:18.124Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Abdel “Sosa” Russell"},"datePublished":"2025-01-17T16:08:22.877Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very clean store! Thats first. Love the fact that the staff’s main priority seemed to be focused on exceptional customer service!","comment":{"@type":"Comment","name":"","datePublished":"2025-01-18T02:34:01.853Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kenneth Williams"},"datePublished":"2025-01-17T16:08:16.562Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This place is the best my glasses is great and the people are fantastic","comment":{"@type":"Comment","name":"","datePublished":"2025-01-18T02:32:02.985Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cj Smith"},"datePublished":"2025-01-15T21:17:53.266Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"01/15/2025\nNegative manipulative customer service.\n\nAs soon as you come in you are welcome to an empty store and a sudden \"scream\" of what are you looking for?????????\n\nTotally turned off by the negative manipulative customer service behavioiur once I question the quoated price of a pair of eyeglasse I was looking for.\n\nDid not feel welcomed and won't be back again.\n\nGood luck with the next new customer that presents geniune interest in the store product.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-16T08:19:58.48Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ashima Garg"},"datePublished":"2025-01-15T17:49:12.375Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Anil Singh is amazing! Even helped us with the order on the phone..","comment":{"@type":"Comment","name":"","datePublished":"2025-01-16T03:47:10.617Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Patricia Kikuthi"},"datePublished":"2025-01-13T01:02:01.551Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff was amazing, Bella was super helpful, and Dr. Abrams provided all the details of my eye exam.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-14T01:23:39.703Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"darlene cooper"},"datePublished":"2025-01-12T21:48:22.459Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Keytora, on Austin Street was an extreme pleasure to work with. She addressed all of my concerns and patiently solves my issues. When I need my next set of glasses, she is the one I will wait for. The Austin street lens crafters is out of my way but she makes it work the hassle.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-13T06:07:43.26Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anthony Gomez"},"datePublished":"2025-01-09T23:11:42.076Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lidiana took her time to help me find the perfect pair of glasses. Very nice customer service, I’ll always appreciate it!!!","comment":{"@type":"Comment","name":"","datePublished":"2025-01-10T07:20:23.322Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"V Golovanov"},"datePublished":"2025-01-05T23:34:35.76Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very helpful and patient staff.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-06T06:55:37.292Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"A Civ"},"datePublished":"2025-01-01T03:05:19.213Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff at LensCrafters is amazing. They are extremely patient and knowledgeable. We have purchased glasses from this location several times & we were completely satisfied. The location has a fantastic selection. We will definitely return and happy to recommend to anyone interested in looking to purchase.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-02T01:47:29.553Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lisa D"},"datePublished":"2024-12-31T23:54:03.794Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome customer service. Manager and all employees go above and beyond! Highly recommend with no reservations.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-01T12:27:33.693Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jim Lei"},"datePublished":"2024-12-31T00:27:36.329Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella is a true professional. It was a pleasure to work with her.","comment":{"@type":"Comment","name":"","datePublished":"2024-12-31T11:06:22.63Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carrie C"},"datePublished":"2024-12-21T19:14:48.937Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I stopped by for a repair on the arms of my frames, which are my favorite and oldest pair of glasses, and Bella and Liddy were so helpful and friendly! I‘ll certainly return to purchase my next pair of glasses and I’d recommend anyone looking for glasses to visit Lens Crafters.","comment":{"@type":"Comment","name":"","datePublished":"2024-12-22T05:26:10.312Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"I love to fly sky is the limit"},"datePublished":"2024-11-23T00:01:45.535Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Such an awesome location staff are just amazing specially Denise..everyone are very friendly and knowledgeable of all eyewear and prescription glasses they can definitely guide and give u better advice if u are first time wearing prescription glasses… been going to this location for the last 4 years and wouldn’t go elsewhere","comment":{"@type":"Comment","name":"","datePublished":"2024-11-27T19:37:03.571Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maurice Clayton"},"datePublished":"2024-11-17T04:06:48.583Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff are amazing! Anil and Katora are great, they both provide excellent and amazing customer care. I highly recommend this location!","comment":{"@type":"Comment","name":"","datePublished":"2024-11-19T19:43:02.866Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anne Nitti"},"datePublished":"2024-11-12T19:21:53.875Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-11-13T20:51:32.795Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stefany Velasquez"},"datePublished":"2024-11-11T19:16:59.692Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service, nice people. Would recommend to anyone.","comment":{"@type":"Comment","name":"","datePublished":"2024-11-12T21:51:53.781Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carolina Potter"},"datePublished":"2024-11-11T17:31:30.504Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-11-12T19:54:27.888Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Celia Gibbons"},"datePublished":"2024-10-29T16:57:22.277Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lidiana was extremely helpful to both my husband and I in picking out frames, what my insurance covered and any discounts available. Great experience.","comment":{"@type":"Comment","name":"","datePublished":"2024-11-04T19:58:41.553Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Xochitl DiCostanzo"},"datePublished":"2024-10-24T20:52:50.301Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-11-01T17:26:17.074Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eliza Franqui"},"datePublished":"2024-10-20T17:04:02.885Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"The rep took her time and also addressed all of our concerns when selecting a frame. Highly recommend this location.","comment":{"@type":"Comment","name":"","datePublished":"2024-10-24T19:38:27.221Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Damani Brissett"},"datePublished":"2024-10-12T15:37:17.968Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing customer service. Very attentive and gentle. Would recommend!!💯✨✨🥳","comment":{"@type":"Comment","name":"","datePublished":"2024-10-14T19:35:54.32Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Albina Bicaku"},"datePublished":"2024-10-02T21:32:31.827Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you Brian for all your help. You are amazing 🫶🏻","comment":{"@type":"Comment","name":"","datePublished":"2024-10-09T20:50:31.204Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"DMitri Clifton"},"datePublished":"2024-09-30T13:43:45.826Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The sales associates were the best I have experienced. Keytora was amazingly helpful.","comment":{"@type":"Comment","name":"","datePublished":"2024-10-09T18:04:29.013Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Terry S"},"datePublished":"2024-09-27T19:08:29.087Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff here are very professional and pleasant. I walked in to check out their frames in May. I was helped by a lovely young lady. She was very helpful and patient with me. I was told to come back in 10 days to pick up my eyeglasses. I did receive a phone call within 10 days and my eyeglasses were ready. Yay! I dropped by in September to have the screw of my eyeglasses tightened and a young lady graciously helped me. Yesterday I unfortunately lost the arm of my frame. I went back to the store and the staff were so accommodating. They replaced the eyeglasses right in front of me. I am so grateful. I look forward in coming here for my next appointment. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2024-10-03T20:34:19.899Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Danielle Anne"},"datePublished":"2024-09-23T01:29:51.411Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went into the store for an adjustment on the arms of a pair of glasses. The woman in the store graciously helped me e en though I didn’t buy the glasses there and I wasn’t buying anything at the time. I’ll be sure to use their service in the future.","comment":{"@type":"Comment","name":"","datePublished":"2024-09-27T20:12:06.645Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Beth Blumberg"},"datePublished":"2024-09-13T18:58:29.945Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"I work with Keytora, the store market manager and she is so easy to work with; and doesn't make me feel rushed and will help me to figure out the best look, fit and price that fits my needs. I have purchased glasses with her several times and always look to work with her.","comment":{"@type":"Comment","name":"","datePublished":"2024-09-16T17:11:11.502Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Edgar Navarrete"},"datePublished":"2024-09-10T21:38:25.495Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-09-11T14:09:48.173Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Haidy Amin"},"datePublished":"2024-09-09T20:33:00.104Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-09-10T13:02:39.22Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Chanel Lombert"},"datePublished":"2024-08-31T20:05:23.981Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-09-13T16:00:34.207Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Josanne Hudson"},"datePublished":"2024-08-17T17:11:31.776Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-10-14T15:18:50.368Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to https://luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yovana Astudillo Javier"},"datePublished":"2024-08-12T20:00:26.918Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I’ve had great experiences here in the past, previously got a pair for a family member. However, the employees today were standoffish and rude. The process felt rushed and were quick to give us pairs of glasses that we didn’t like. When we asked again for the price, one of the employees said that she had already told us the price, which was completely unnecessary and could’ve just been repeated, since it’s their job to provide that information as many times as needed. No more than 1 employee is needed at this location anyways, they swarm you and follow you around which makes it feel like they’re either trying to get you out or pushing you to make a purchase. We quickly went to the Macy’s LensCrafters location, received excellent service, and won’t ever go back to the Forest Hills location again.","comment":{"@type":"Comment","name":"","datePublished":"2024-10-14T15:06:26.019Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to https://luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tyler Simone"},"datePublished":"2024-08-11T15:52:40.4Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The employees here were great - very nice and helpful! They were able to get me in and out in no time. 10/10 would recommend!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"katherine salinas"},"datePublished":"2024-08-09T22:48:26.085Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Quedamos súper satisfechos con la atención y asesoría que nos brindó Channel… durante la compra, fue súper amable y profesional Volveremos de nuevo sin duda 😊🙌🏼","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Fernando Koatz"},"datePublished":"2024-08-08T21:31:32.423Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Ketora, on the spur of the moment, did a great job this afternoon when I came in unexpectedly to have fresh nose pads placed for my glasses.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jensen Yan"},"datePublished":"2024-08-08T17:32:49.025Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-10-14T15:18:33.847Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to https://luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alonso Salas"},"datePublished":"2024-08-05T18:04:28.34Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jessica Golden"},"datePublished":"2024-08-04T11:02:53.539Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Warm and welcoming. Detailed and precise.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stokestownemg"},"datePublished":"2024-08-02T19:18:40.308Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I would like to say this location is the bomb its clean & classy. Bella the tech was amazing really talented. I recommend this lens crafters to anyone that has any optical needs!\n\nThank you guys!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ARTHUR IWANIURA"},"datePublished":"2024-07-28T07:32:05.761Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great staff….very professional and friendly…great service ….will return","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Luis Rodriguez"},"datePublished":"2024-07-23T17:15:44.023Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing experience. I wish there were more shops like this In New York City, incredible customer service, very professional and great listeners highly recommend. They are very knowledgeable about their products and will guide you and provide you with the best product available for your needs.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Victoria Dancu"},"datePublished":"2024-07-16T23:46:57.304Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went to LensCrafters to get eyeglasses for me and my daughter. I was helped by Bella, who was amazing! She was very professional and kind. Bella was very patient and guided me towards a particular frame and color and carefully explained the process of getting the glasses. Bella is the best and I highly recommend her!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Milan R. Kundera"},"datePublished":"2024-07-10T22:20:53.152Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a fantastic experience at LensCrafters Forest Hills. Keytora was so helpful. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"C"},"datePublished":"2024-07-07T21:36:19.306Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My mother and I received excellent customer service from Bella at the Austin Street location. Will definitely be back!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pierce McCormack"},"datePublished":"2024-07-03T13:08:10.215Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella at the LensCrafters location in Forest Hills was courteous, professional, and provided an excellent customer service experience. She swiftly coordinated the necessary repair to the damaged frame of my glasses, and called to inform me as soon as it was ready. Problem resolved within the morning. Many thanks.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jonathan Arenas"},"datePublished":"2024-06-28T19:09:21.683Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Perfect service. If you need your glasses repair or prescription. This is the best place to go. They repaired my eyes glasses in 10 mins. Very friendly and kind. Will only come here.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robert Zebler"},"datePublished":"2024-06-27T23:17:02.274Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"What a great experience! Denise is the best! Very knowledgeable & friendly!\nPlus a great sense of humor! 👍","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Melissa Balbuena"},"datePublished":"2024-06-20T20:22:59.596Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff there are helpful and kind. The glasses are also very beautiful.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"reena das"},"datePublished":"2024-06-19T17:57:40.473Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had a great experience in choosing the frame with the help of Keytora. Doctor’s recommendations were extremely helpful.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Andy Paden"},"datePublished":"2024-06-19T13:58:58.313Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Outstanding customer care in a time of great need. Glasses broken while we were traveling, and this location went above and beyond the call to help us. Thank you!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gerardo Duron Diaz"},"datePublished":"2024-06-18T14:38:19.765Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr. Karena Wang is the best optometrist I’ve ever had, she not only cared about every single concern I had but gave me a solution for them, so knowledgeable, so kind, sweet and smart. The cashier, this gentleman was super helpful and kind as well. Love my experience at LensCrafters in Forest Hills","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gleb Zavlanov"},"datePublished":"2024-06-10T23:45:24.845Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The store has a lot of options to choose from. I received assistance from Bella while there, and I am very pleased. She was most amicable and demonstrated a wide knowledge on all matters concerning eyewear. Do not hesitate to visit; you won't be disappointed.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Natalya Zavlanova"},"datePublished":"2024-06-09T01:25:37.853Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"When I visited, I received help from Bella. She is very warm, helpful, diligent, and knowledgeable—a real professional! She quickly and skillfully helped me find the perfect pair from the large variety of glasses selections at the store. I left very satisfied with her service and with my purchase. Highly recommended!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ziana Santana"},"datePublished":"2024-06-08T18:12:02.474Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chanel was very helpful here! She had me in and out very quickly and helped me get my new glasses. When I come back, I will ask for her!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michael Castelblanco"},"datePublished":"2024-06-01T18:49:24.194Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Katorah (sp?) was awesome, pleasant and very helpful. Clean store and great customer service.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Orley Kathleen Marron"},"datePublished":"2024-05-28T23:55:54.137Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"We were travelling in the area and my glasses lost a nose pad. The incredibly friendly and professional staff at LensCrafters immediately fixed it. I was impressed by the professional dexterity and welcoming courtesy!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"LA D"},"datePublished":"2024-05-27T21:08:21.898Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Denisse who checked me out at the register was not helpful in explaining and providing the details of my order and she has an attitude and she should not be working in the customer service sector. Reading the reviews I am not the only one that thinks this way.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Andrew Soto"},"datePublished":"2024-05-23T19:44:03.411Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Keytora was amazing in helping me pick out the perfect sunglasses for me she welcomed me with a great smile and exceptional customer service. Definitely will be coming back for more business.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Harold Diaz"},"datePublished":"2024-05-18T18:28:13.057Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This optical is great especially, the staff went in to get lenses changed from one frame to another they did it in record time no appointment no charge wouldn't even accept a tip. You don't find this happening too often anymore, kudos to them","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tatiana Molina"},"datePublished":"2024-05-14T16:55:56.379Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The store is very nice and clean! Friendly staff and Bella helped me fix my glasses, will come again!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Seanna Patterson"},"datePublished":"2024-05-03T16:17:44.128Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a very great experience! The ladies were wonderful and accommodating! They walk you step-by-step through the exam, they give you a heads up on what’s going to occur during the examination. They really utilize teamwork and helping you find a frame that fits your face and lifestyle. Come to this location!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"B Wong"},"datePublished":"2024-05-02T18:22:49.919Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good service :)","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nadjia Munoz"},"datePublished":"2024-04-08T16:49:49.066Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent care from the entire Austin Street team. Dr. Karena Wang and Staff are friendly, kind, attentive, and knowledgeable. They made us feel very comfortable and welcomed. Dr. Wang is awesome! Assistants were great as well! Store is very well kept, very clean, and very organized! Fantastic experience every time I have visited! Thank you!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nia Nia"},"datePublished":"2024-04-04T22:53:26.927Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carlos Torres"},"datePublished":"2024-03-29T16:36:37.523Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Denisse service excellent","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Matthew A"},"datePublished":"2024-03-24T16:01:04.415Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Friendly and helpful staff accommodate anyone with a pair of shades or readers. Anil adjusted my glasses perfectly and I left happy. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"HR B"},"datePublished":"2024-03-24T04:10:32.003Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"TLTR- LensCrafters don’t stand behind their quality and products. My glasses were INCORRECTLY made and the store refuses to remake a new pair. CHECK your glasses against your prescription, after you pick them up in this store!!\n\nAfter a year of wearing glasses made by LensCrafters, I finally found out that the glasses were made incorrectly - one of the lenses doesn’t match the prescription that my eye doctor gave me. Acknowledging the wrong lense they made, the store manager and an associate named Denisse refused to remake the lenses for me, insisting that their warranty only covers 30 days within the purchase date. Apparently, the logic of the store is that it IS the CUSTOMER’s, NOT the STORE’s responsibility to make sure the glasses are correctly made.\n\nDespite the incorrect lense made by them, during my communication with the store, I have NEVER received an apology. In fact, the associate named Denisse kept rolling her eyes while I was in the store, aggressively questioning me about any discomfort I had with the incorrectly made lense. Clearly she had a hard time understanding that I paid for a pair of glasses that are supposed to match my prescription. I’m just so shocked by their lack of understanding and sympathy. After they made a sale out of me, I became nothing to them.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"javier urena"},"datePublished":"2024-03-22T17:30:37.556Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff was wonderful\nThey work very well as a team\nChannnel took care of me","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Teresa Limeri"},"datePublished":"2024-03-08T21:21:13.007Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The customer service is outstanding! Bella was amazing! I will definitely be back when I need the next pair of glasses!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Роман Ножкин"},"datePublished":"2024-02-24T19:17:15.003Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Я определенно искал очки фирмы Costa Del Mar, и я нашел их в этом магазине оптики на Остин стрит. Меня вежливо обслужил персонал и помог мне подобрать нужные мне 2 пары. Я познакомился с сотрудником Беллой и и мы обсудили многие детали касательно необходимых мне линз. Затем она приняла мой заказ. Я остался очень доволен, посетив этот магазин оптики. Рекомендую однозначно 👍","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Faina Kalantarova"},"datePublished":"2024-02-20T19:35:44.896Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Мне очень понравилась Белла своим дружеским отношением и знанием своей работы.Этим визитом я остался доволен.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Luna Botero"},"datePublished":"2024-02-19T19:53:01.804Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Denise and Chanel were very friendly and welcoming. Very attentive, had a great experience!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Edison Rodriguez"},"datePublished":"2024-02-14T19:22:17.35Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing experience! definitely recommend this place. Thank you Channel. She took her time with me, I’m very happy.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"dipti roy"},"datePublished":"2024-02-13T20:49:59.227Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My visit to LenCrafters in forest hills was a wonderful experience. Everyone was extremely knowledgeable and friendly. I was assisted by keytora who was took the time and patience to serve me and I’m very grateful. Will be more than happy to refer friends and family.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brianna Sanaa"},"datePublished":"2024-02-13T20:00:24.037Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Georgetta Cook"},"datePublished":"2024-02-08T21:55:17.974Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was very indecisive and picky when I went in to choose girls. My sales associate Keytora was extremely patient with me. I truly appreciate her kindness.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Govanny Rodriguez"},"datePublished":"2024-02-07T22:43:17.374Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent customer service !","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Justina Mercado"},"datePublished":"2024-02-03T22:55:52.501Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great customer service! Denise was amazing! And she helped me picked the right glasses for my face shape. My glasses were done pretty fast in just 4 days since it was already in stock. I love them! I’m happy to be able to see better. ♥️ I am definitely coming back to get another pair.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"michelle Castillo"},"datePublished":"2024-02-03T21:17:21.736Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ashken Solakyan"},"datePublished":"2024-02-03T21:03:56.754Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very caring people, fast, organized, professional in a bright beautiful place.Thank you for making my say.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jazmin Ortiz"},"datePublished":"2024-02-03T16:38:31.944Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great doctor and great staff! Very thorough and clear on the options. Exceptionally professional with an amazing clean and staff friendly facility.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vanessa Adams Pierce"},"datePublished":"2024-01-28T19:59:34.716Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Wife and I made an appointment at the 71-02 Austin St location. The appointment was confirmed, and the insurance co-pay is $20. Upon arrival, we were told that she would have to pay $69 and would not be seeing a doctor in person, only remote. We were not informed of this decision ahead of time, do not want to pay three times the co-pay to not see a doctor. This is unacceptable and you need to communicate with your patients the price and service that is going to be provided ahead of time so that we can make an informed decision if we want to use your services or not.\n\nWe went to the Macys Queens Center location and had an excellent experience. Maybe go learn from them.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hassan Lashley"},"datePublished":"2024-01-16T22:30:58.834Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wonderful experience and the rep was very knowledgeable and professional and he made sure I even had a coupon code..","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rex Labalan"},"datePublished":"2024-01-02T15:24:31.87Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good experience here. They made sure that I got all my questions cleared up. Patty is great at customer service.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Abdul R. Lopez Jr."},"datePublished":"2023-12-30T15:37:52.662Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I enjoyed the customer service how I was treated and my inquiries and resolution to my issue. I will recommend LensCrafters to all my friends and family.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jason Khan"},"datePublished":"2023-12-28T19:26:13.953Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Sales associate was informative and helpful!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelli"},"datePublished":"2023-12-24T02:27:34.15Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Staff was very warm and welcoming! They are also very knowledgeable, particularly about my benefits - I wasn't using it to the fullest extent - and helped me understand the differences in the material of the frame as I had a metal sensitivity that left some scarring from a previous frame. Definitely worth it to come here!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jamie"},"datePublished":"2023-12-21T02:10:00.614Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This LensCrafters has to be the worse optical\nPlace ever. The people in charge are Beyond incompetent that’s for starters. I am amazed how the people in charge know absolutely nothing !!! Who hired them ! You’re dealing with peoples health ! Their eyes , their vision ! And you know nothing about anything . It’s shame how they just hire anyone now a days. Also let’s talk about how they don’t even acknowledge you in the store it’s like they don’t even wanna be there. You’d be lucky if you even receive a “ hi “ , not a “ hi , welcome ! How are you “ they don’t even smile …….. like they are miserable robots working there. The homeless people in the area are more nice and have more respect then these people . The worse customer service ever. I will be taking my business to Warby Parker.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"rodney de la cruz"},"datePublished":"2023-12-20T14:59:54.06Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Had a pair of designer glasses that I bought there. After a year, a stem hinge broke while I was literally sitting watching TV. I think the part was defective. This week, I brought it to the store. A representative (russian speaking lady) told me that they could nothing and then tried to blame me for not paying for their warranty. She explained this to me while not looking at me and typing on her laptop. Additionally, I came there just to ask them to tighten a screw on my glasses three months ago. The representatives were rude and told me to wait for an optometrist. Don’t go here. Once this corporation gets your money, they’re done with you. I’ve been to Warby Parker and even Moscot. This place treat clients like trash. The prices are far too inflated for this type of service.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"snehal patel"},"datePublished":"2023-12-18T16:11:37.663Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"Certainly more options to choose from compared to LensCr at Macys.\nPetty helped (she is probably in her 60s or 70s) and was very very helpful and patient with all my questions - when others young ladies (who seemed to be manager/bosses of Petty) acted like they did not care about us.\n\nI had a coupon worth $100 and a $50 (not to be combined). So I were to use either one of those two. I chose RayBan frame on which only RayBan lenses can fit - and they are generally expensive compared other cheaper options that can work with other brand frames.\n\nThe cheapest basic RB lenses the price was 189 and only $50 coupon was working in their system. Coming to the final price of 139 (189 minus 50). I asked to check why not use $100 coupon.\n\nThe other two ladies just did not want to help me and said it does not work - it does not work - it does not work.\n\nPetty spent time to read coupon in detail and found that I need to order premium quality lenses to use the $100. She updated the order in system to check price and told me the premium lenses are $229. And now the $100 coupon will work (so i'd pay 129).\n\nThe other two idiots gave me excuse saying anyways you only save $10 compared to other one not more, but stupid ladies did not want to accept that NOT ONLY was I was saving $10 more but I was also getting premium quality lenses from Rayban for cheaper than the basic quality.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alejandro Alvarez"},"datePublished":"2023-12-14T16:07:11.73Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Everyone is super polite and professional, however if it wasn’t for Bella I’m not sure things would get done. She is so knowledgeable and professional and always stepping in to assist the person that was taking care of me (this person seemed to be training.. which is fine but definitely needed some help). If made me feel thankful she was there.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alexandra Emanuel"},"datePublished":"2023-12-11T18:03:02.429Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"If I could select Zero stars then I would. That what this place is. I had my standard eye exam here in April 2023, which I was provided neutral service. I then called the store to place an order for my contact lenses on August 2, 2023. When I made the order, the staff informed me it would be a few weeks for my order to come in. After not hearing an update on said order a month an a half later, I called to check on the status. I was informed that the contact lenses were back-ordered and it would be 8-12 weeks from my original order date (oct-nov). They said they would call me back when my order was available for pickup. After another 12 weeks had passed, I called the store again asking about my order. When the employee asked for my personal information, she made several attempts to locate my account, and couldn’t find me in the system. (Which didn’t make sense since I had an eye exam in store earlier that year, made the order in August AND followed up in October). It took a longer than appropriate wait time for her to finally locate me in their system. Once she achieved that task, she stated that the order had gone dormant from the manufacturer, and there was “nothing they could do”. You can only imagine the FRUSTRATION I had for a DAILY NECESSITY item that I had already given $250 of my hard earned money to, and now 4 months later still without them in hand on top of the negligence of zero communication to me about the matter. At this point I was done and just wanted to fully cancel the order, receive my refund and take my business elsewhere. The Supervisor explained that I needed to do that with a manager who was not in store that day so I had to call back AGAIN the next day. Before that call even happened, I saw on my bank statement that someone from LensCrafters refunded me then re-charged me. By the time it was the next day, those transactions were off of my bank statement, but was not a secure feeling to know someone from your company who said they were not authorised to refund me, was still refunding and re-charging me. Finally the next day, I spoke with the manager, who said that she could put an expedited the order with the manufacturer but could not give me an actual date or even timeline of when my contact lenses would come in so I declined and asked for my refund. She then informed me that she could either send a check or that I had to come into the store to put the money back on my card that was used. At this point, LensCrafters had lost ALL my TRUST, so mailing a check to me was completely out of the question, and to have to then come back in was even more of a frustrating inconvenience when I saw that it was possible that they can just refund my account like they attempted to the day before. I am a Flight Attendant so I’m not home every night of the week. I had to wait a week later to have a day home to come into get my refund. When I finally made it into the store on December 2 (this is now 5 months after my original contact lenses order) there was a bare minimum apology for this insanely terrible customer service. Even while I was waiting 20 minutes for the manager to lookup my file, I heard the customer behind me having issues with her order. It’s clear that the training of the staff is far from up to par. This is not a place where consumers are coming to for leisure products and services, but where people should be secured in their investment in time and money for a necessity to SEE! I will never walk in this store again and hope you stop screwing with people’s eye sight when you should be a business of remedy for that.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"BEATRICE RAMSAMY"},"datePublished":"2023-12-02T17:45:49.501Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"It was a pleasure as always coming to this lens crafters the manager and staff was absolutely helpful!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joanna Shapiro"},"datePublished":"2023-11-28T23:37:20.136Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"There was a completely irate customer in the store. He was ranting, raving, freaking out and scaring not only myself but others present in the store. This entire team was PHENOMENAL at handling this situation. They handled this customer with grace, patience, kindness, all the while making sure everyone else in the store was safe. Patty, Denise, Keytora were outstanding. Truly would come back and purchase just to support them. Wonderful sales team and wonderful people!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Angelo Candela"},"datePublished":"2023-11-09T22:35:45.274Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Loved coming here and working with Bella, she took care of us.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kendell Monk"},"datePublished":"2023-11-08T20:28:16.834Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Roman"},"datePublished":"2023-11-07T17:52:35.122Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Keytora and team are excellent they treated me with kindness, professional skills and manners. I love the Versace frames they helped me order. They have great prices. Keep up the great work guys 👍🏼","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Monica Sullivan Romeo"},"datePublished":"2023-10-30T17:57:23.963Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Greatest experience with a eyewear store great customer services .","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"payvand mehr"},"datePublished":"2023-10-26T20:38:05.434Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The team and doctor was amazing! Really enjoyed the service and help","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kiesra CH"},"datePublished":"2023-10-23T22:42:23.848Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great frames variety, amazing prices and Excellent Customer Services. A happy returning customer","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Laura"},"datePublished":"2023-10-09T17:57:26Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The opticians at lens crafters on austin st in Forest Hills were so kind to me! They adjusted my very crooked glasses and I didn’t even buy them there!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brian Gliboff"},"datePublished":"2023-09-24T16:50:31.429Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Sat through an entire exam for contact lenses just to be told this location does not prescribe lenses to new wearers. The staff was friendly and apologetic and did not charge me, but the weather sucked and I traveled out there and wasted about 45 minutes of my life to leave empty handed. Don’t go to this place for contacts if you dont already wear them or your time will be wasted too.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Terri Hewitt"},"datePublished":"2023-08-27T17:50:34.485Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella was great! She helped me pick out my frames and explained the process I will need to go through to get use to progressives since this will be my first pair. I am very happy with my experience there.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maria Arroyo"},"datePublished":"2023-08-22T19:06:43.732Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Orlando was extremely helpful and friendly. Recommend this location 100%.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leda Feigenbaum"},"datePublished":"2023-08-11T18:18:39.904Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Extremely happy with the customer service at this store!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maria Salamanca"},"datePublished":"2023-08-06T00:01:51.893Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I am follower of lensCrafeters since long time ago. I love the styles, the quality of the lenses and reasonable prices. I definitely recommend to everyone.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"oscar zana"},"datePublished":"2023-08-05T18:45:17.879Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went in for a lens swap, was greeted right away and taken care of by Bella who was professional and kind. Will be coming here from now on for my wife and my own glasses and eye exams.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lonnie Catlin"},"datePublished":"2023-07-29T19:34:52.456Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent service from Daqua and Orlando of the Austin Street location. They worked together and communicated well with my wife and I. We will continue to patronize this establishment for years to come. Therefore, we encourage you to choose LensCrafters for all your vision needs.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Violette “Cookie”"},"datePublished":"2023-06-30T00:28:37.588Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lens crafters store in Forest Hills has great service, prices, promos and sales people very nice and helpful. Definitely will return with my friends.","comment":{"@type":"Comment","name":"","datePublished":"2024-09-10T16:35:11.592Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Oleg Likhashkin"},"datePublished":"2023-06-18T21:01:25.573Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I recently used this location to select my prescription glasses and was extremely happy. The place is very clean, neat and modern. They have an extensive selection of glasses. Bella, an optician who helped me, was very professional. She also has a great taste and her recommendation is a spot on. I would try different frames and would return to the one she had selected for me. She is very thorough in explaining sometimes difficult terms of different types of lenses and makes understanding of it very easy. I’d recommend this location!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Marbella Acosta"},"datePublished":"2023-06-12T22:30:52.715Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Ms tanya is amazing omg she 10 stars please give her a ride I love I’m coming back to her so treat her well you a wonderful employee 😘😘😘😘🙏🙏🙏🙏🙏","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kalpa Taru"},"datePublished":"2023-05-28T15:51:16.09Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Luis"},"datePublished":"2023-05-26T19:57:51.744Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Been coming here for my eyeglasses and sunglasses. Great store and staff.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nathalie C"},"datePublished":"2023-05-14T16:27:09.346Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good afternoon everyone!!\nOn Mother’s Day I was greeted by Bella Daqua(manager ) of lens crafters of Forest Hills . They are professional and nice . If you want a nice pair of glasses for work play or a great summer vibe this is the place","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Korinteli"},"datePublished":"2023-05-09T19:37:59.381Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Let me start by saying BELLA was absolutely amazing, she helped me and my mom above and beyond, she is the definition of outstanding costumer service representative, and also every one in the store is welcoming.\nDefinitely recommend her especially if you are RUSSIAN speaking.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jean-Thomas"},"datePublished":"2023-04-03T17:38:47.445Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"This is was my first going to LensCrafters; I highly recommend the one on Austin Street in Forest Hills. When I arrived, my insurance information could not be found. So, I resorted to pay out of pocket then get reimbursed by my insurance.\n\nWell, Daqua, whom I have not met yet was on the other side working on something. He then let us that he found my insurance information, and that the insurance is accepted. Since I have an hyphenated name, he tried to run my name through the insurance portal without the hyphen and voila!\n\nMeanwhile, Dr. Sherpa was great. She carried by asking questions and probed more to make that I do not have any pending questions.\nAfter the eye exam, I was assigned to Daqua to help me find the right frame, which he already had an assortment of them, waiting for me. He was the most helpful.\n\nMy experience with that team (Dr. Sherpa, Daqua, Anil, and Bella) today was great. This a new optical store in Forest Hills, I will recommend it to friend and family.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Roshanie Jairamsingh"},"datePublished":"2023-04-02T16:57:24.804Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Daqua and his coworker were very helpful and pleasant, I love the glasses he helped me choose!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"William DeCandido"},"datePublished":"2023-04-01T15:19:30.449Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome experience! Tanya was extremely helpful and professional.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jennifer Timm"},"datePublished":"2023-03-31T15:53:01.693Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Everyone I interacted with at the Forest Hills store was terrific; I cannot recommend them highly enough!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lady Calle"},"datePublished":"2023-03-29T21:13:05.351Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"garyjsimm"},"datePublished":"2023-03-27T19:18:22.503Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Clarissa was fantastic.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Audrey Farnsworth"},"datePublished":"2023-03-25T13:03:39.292Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Glasses took longer than expected, inconvenient, however Dequan, stire manager did all he could to get the order going and called in person and offered a gesture of good will. He was very professional and problem solver.\nLadies were also nice.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"erika chompre"},"datePublished":"2023-03-23T00:21:47.775Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ela l"},"datePublished":"2023-03-04T18:54:12.297Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella is the best friendly, knowledgeable and professional. Definitely will go back.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jennifer Singh"},"datePublished":"2023-03-03T21:12:38.755Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yanira Cabezas"},"datePublished":"2023-03-01T00:29:54.998Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was so pleased with the service provided at LensCrafters in Forest Hills. Dr. Sharpa was very thorough in explaining what I needed to know. Overall professional and attentive staff, specially Bella. Thank you so much for all your help! Loved my glasses and new contacts.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Padma Rebeiro"},"datePublished":"2023-02-27T16:48:35.201Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella was great at customer service","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Darryl C"},"datePublished":"2023-02-18T19:28:31.281Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella was extremely helpful. I would recommend the shop.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelly Golden"},"datePublished":"2023-02-16T03:31:49.461Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Tanya was amazing! She helped me find the perfect glasses and was very knowledgeable. I look forward to working with her next time !","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"javier dejesus"},"datePublished":"2023-02-15T19:48:06.273Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"1st class service and humans, Tanya and Clarissa","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stefanie Aguirre"},"datePublished":"2023-02-04T22:20:18.67Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella and Anil at Lencrafter on Austin Street are absolute stars! They are so patient, kind and informative. We purchased prescription and sunglasses for the entire family at their location; we would highly recommend! 5 stars!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paul Sandip"},"datePublished":"2023-02-04T20:05:14.248Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome stuff and prompt service… happy to do business 👍","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"aron zavlanov"},"datePublished":"2023-02-04T19:48:21.251Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I recently came to Lencrafters and was very pleased with the service of licensed optician Bella. She is very knowledgeable and easy to talk to. She picked an amazing frame for me and answered all my questions and concerns. I highly recommend your next visit for prescription glasses to Lencrafters.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Zuleykha Khaim"},"datePublished":"2023-02-04T19:21:53.213Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was at Lens Crafters recently and it was a pleasure being assisted by Ms. Bella, who is professional, kind, welcoming and knowledgeable. I highly recommend her for your next visit. Thank you! Will visit again.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Moreno"},"datePublished":"2023-02-03T02:57:20.392Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went in just to browse , Tanya & Clarissa were so helpful . They answered every question i had. Great location and staff .","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"xxangelxfallsxx"},"datePublished":"2023-02-01T12:40:10.172Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came in to browse for glasses and was greeted by Bella, a lovely optician, who helped me find the right pair for my face. She then explained the lens options and gave me a breakdown of the cost of lenses with my insurance. She even offered to adjust my glasses for free. Highly recommend. Can't wait to get my new glasses.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Zhanna Cohen"},"datePublished":"2023-01-20T17:42:56.084Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I've been coming to Lenscrafters for years and Bella your Licensed Optician did wonderful as always. She prescreened my eyes and explained how each optical equipment worked and made me feel very comfortable. Bella is amazing and very knowledgeable, explained all the lens options and benefits to me. I love my new eyeglasses and sunglasses. So grateful to her.\nI highly recommend going here for your glasses! 10 Stars!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Veronica Gonzalez"},"datePublished":"2023-01-19T21:28:40.118Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This was my first experience at LensCrafters and I was very happy. Tanya and her colleagues were so wonderful and helpful. I love that there was no pressure to buy anything. Also that they helped me get the glasses and lenses I needed at a fantastic price. I love that I got my prescription. This has never happened. I honestly can’t wait to schedule my appointment next year. The team there is amazing!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"mark heitner"},"datePublished":"2023-01-19T19:58:03.969Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Daqua was as professional as a salesperson could be. He went the extra mile or 2 to get me glass in a timely fashion. I recommend Daqua and lens crafters.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vanessa Morinia"},"datePublished":"2023-01-18T12:32:07.615Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella was most helpful and sweet individual. She made suggestions and adjusted my eyewear to make sure it fit my everyday lifestyle.\n\nThe doctor was a little late but the friendly staff made me comfortable while I waited.\n\nThey do not have a one hour lab but my glasses was received within the week.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Diana"},"datePublished":"2023-01-12T03:45:46.767Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had the utmost pleasure being helped by Bella. She was able to properly guide me in choosing frames for my face shape. Bella is very professional, a master in her work, and is a joy to be around. I am looking forward to coming in for a second or even third pair of frames! Thanks Bella!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Christina Michele Lombardi"},"datePublished":"2023-01-04T02:27:32.486Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This is my new go-to for eyeglasses and exams! My old glasses broke so I went to some other places Austin Street, but none were as caring or accommodating than the people at LensCrafters. I felt comfortable as soon as I walked in! The doctor was very professional and thorough. Clarissa was extremely helpful while assisting me with picking out new frames. She’s a lovely person with a great personality. We laughed and joked while trying on different pairs and I really appreciated her patience and honesty because I am very picky. She made me feel secure in my decision and walked me through the whole process of ordering my lenses with different options, explaining the purpose and cost of each one along the way (again, me being a technical person, her patience was very much appreciated in helping me to understand). It only took two weeks for my new lenses and frames to come in, even with the Christmas holiday. When I went to pick up my glasses, I was greeted by Patty, who was very helpful in finding my order (they are so organized with bins by last name so it’s easy to find and you don’t have to wait long). She helped me try them on, making sure that I was happy with my purchase and vision through the new lenses. Clarissa was also there again, and it was nice to see the same faces each time I went in instead of having new people every time (nowadays so many people come and go, but not here!) I enjoyed the consistency and friendliness during my experience here. They go out of their way to make you feel comfortable and welcome, with the feeling that they truly like what they do. I thanked them for everything and they wishing me a Happy New Year on my way out. I will definitely be returning for all my eye care needs!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Artur Lagocki"},"datePublished":"2023-01-02T19:30:40.504Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ab85 main"},"datePublished":"2022-12-31T20:24:23.168Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"After I foolishly snapped my glasses in half, walked in on the last day of the year(benefits) and was able to select not only 1 but 2 pairs and also some sunglasses(3rd). The entire staff was super friendly, knowledgeable and most of all, honest. Thank you Bella, you were awesome!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Geri Bernal"},"datePublished":"2022-12-29T19:50:51.947Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Clarissa helped me throughout the entire process of buying my glasses. She was absolutely amazing and super helpful. Excellent customer service!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah Qiao"},"datePublished":"2022-12-27T20:58:20.512Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"We were looking to get new glasses but unfortunately the store was a bit busy, which we understood. We stood around and waited for 30 minutes for anyone to talk to us but no one would. It was like we were invisible. No one would help us, not even help us figure out if they took our insurance so we could decide if it was worth it to wait. The optometrist told us flat out it wasn't her job to check insurance and told us to just keep waiting. We wasted so much time here trying to convince the employees to answer a simple question about insurance, we just left and went across the street to another store.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mar C"},"datePublished":"2022-12-10T23:52:31.777Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very pleasant visit. Bella was extremely helpful and professional. Will recommend to friends and family. Good selection of frames as well. Bella explained every possible option of lenses for me with great knowledge.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"G G"},"datePublished":"2022-11-11T20:12:45.367Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Erica & Dr. Sherpa were superb.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rosemary Goodman"},"datePublished":"2022-10-02T02:52:37.252Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I’m must admit that ALL of the Customer Service Staff at Austin Street, rendered me Par Excellence Quality Service…From the moment I set foot on the compound until my exit…","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Oneil Guerrero"},"datePublished":"2022-09-15T22:49:40.031Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dawa Lama"},"datePublished":"2022-09-15T20:49:52.503Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great staff! Very friendly, knowledgeable and willing to help to find what's best for the customer.\nDr. Sherpa was very thorough and made sure to answer every question/concern that I had. Everyone at the store made me feel comfortable and ensured that I only got/paid for what I needed and at the right price.\nOrdered my annual supply of contacts and got them delivered in 3 days. Def recommend!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dolma Sherpa"},"datePublished":"2022-09-05T22:36:15.902Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a great experience at Austin st LensCrafters. Bella, Tanya and Clarissa were all amazing.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Valerie Woods"},"datePublished":"2022-08-20T21:40:44.846Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Love the service here! Everyone is so friendly !!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kimari Mcmillan"},"datePublished":"2022-08-12T19:22:13.74Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Aundie 73"},"datePublished":"2022-07-21T19:10:35.783Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was in and out in a flash. Great customer service. I will be back!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tatiana Lopez"},"datePublished":"2022-07-20T21:42:26.879Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome customer service!!! Erica & Clarissa are amazing!!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Helen Swiatkowski"},"datePublished":"2022-06-10T17:50:24.784Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My visit was made very comfortable when Tanya took the lead. Tanya is very knowledgeable, patient and considerate.\nI was there for glasses only not plus an exam. She patiently showed me frames in my price range and was in no was pushy. Tanya simply led me in a very warm and friendly way. If you are looking to get new or first time new glasses, I'm sure you will enjoy your visit to this LensCrafters.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Navarro Blake"},"datePublished":"2022-05-27T13:40:11.671Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a great experience at this store. Anil was so professional and helped me to create a pair of custom Oakley sunglasses for playing tennis. Highly recommend this location.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ely Cordero Sandoval"},"datePublished":"2022-05-19T01:02:32.103Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing experience!! 10/10. Such a nice place. Very clean. Such nice, amazing staff, especially Tanya. Definitely recommend for anyone who is on the market for new glasses!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Chhoti Sherpa"},"datePublished":"2022-05-04T14:23:26.889Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a great experience here! I went in for a contact lens exam and the staff were all very friendly and inviting. Dr. Sherpa did a complete eye exam that was very thorough and answered all my questions and concerns since it was my first time wearing contacts.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Parash Pijar"},"datePublished":"2022-05-03T12:55:20.372Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr Sherpa, Alice and Clarissa all delivered high quality professional services. I was very pleased with my experience at this LensCrafters location and look forward to conducting more business there in the near future.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jon Schlueter"},"datePublished":"2022-04-29T15:17:48.645Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had very low expectations since LensCrafters seems like a very traditional retail store. I went in one day inquiring about booking an eye exam with no intention of buying glasses. From the moment I walked in, the entire staff was very friendly, they confirmed my insurance covered the exam, and booked me an appointment. During the appointment the following week, every single stage of the exam was met with professionalism on their side. I was a bit blown away by how welcoming I felt. What I greatly appreciated was that they took their time and they told me what was happening during each step of the exam. I felt included in the process and it made a world of difference. It feels weird writing such a raving review for a LensCrafters, but I can't recommend it enough.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Denise Zadroga"},"datePublished":"2022-04-29T13:41:09.582Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Horrible service All the employees were on their Phones .No one had a clue what I was asking for I wanted to purchase the Wipes they Sell for cleaning Glasses..I also wanted to get my Glasses adjusted But they all seemed like they didn't want to be Bothered Will never Go to that location again.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kevin Cook"},"datePublished":"2022-04-29T11:26:10.294Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very professional and personable. Outstanding customer service. The two ladies fixed our glasses. Great experience.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lakpa Sherpa"},"datePublished":"2022-04-26T19:31:14.832Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The go to store if you you need your eye examination. Staffs were very welcoming and friendly. Dr. Sherpa was very thorough with my eye exams.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Astrid R"},"datePublished":"2022-04-22T11:31:24.534Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Tanya and the entire team at LensCrafters were friendly, helpful, patient and efficient. Choosing frames can be difficult but they made the process fun and gave me a great deal.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maria Acebo"},"datePublished":"2022-04-20T19:56:08.349Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I am very pleased to have LensCrafters at Austin Street; this store is very clean, organized, and modern. Sebastian and Bella helped me to choose the frames that best suited me among their large selection. The service was amazing and the prices are very affordable.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elena"},"datePublished":"2022-04-17T11:11:41.789Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"It was a great experience. A large variety in brands. This area is exclusive. Your assistance was amazing. Thank you Sebastian and Bella. Coming back soon!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jamling Sherpa"},"datePublished":"2022-04-15T14:56:57.903Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience, everyone was friendly and helpful. I came in for an eye exam and everything was smooth. Dr. Sherpa was very helpful as well.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Americo Lopez"},"datePublished":"2022-04-11T22:04:51.331Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Américo López very nice place they fixed ray ban glasses Alice very friendly Thank you.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Traci Zepeda"},"datePublished":"2022-04-11T17:28:54.308Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Clean, efficient and very helpful. Great place!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"vlad ba"},"datePublished":"2022-04-08T10:41:53.185Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rui Liao"},"datePublished":"2022-04-06T16:15:48.448Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lovely store and very friendly sales associates! So glad to see the new opening in the neighborhood and the welcoming faces. I did my eye exam with Dr. Lee last week and got my new pair of glasses with Alice. My glasses arrived today and I couldn’t be happier about the purchase. 5/5 for the customer service!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vladimir Racic"},"datePublished":"2022-04-02T16:17:44.945Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Amne Madi"},"datePublished":"2022-04-01T23:35:09.592Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Tanya and the staff were extremely helpful, kind and patient! I brought in my mom for an eye exam and to purchase. Dr. Levi was extremely thorough with her exam, truly made her feel comfortable!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}}]</script><script type="application/ld+json">[{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carlos Arias Morales"},"datePublished":"2025-03-30T20:29:58.249Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very nice and polite staff. Doctor was also great. I would highly recommend this location.","comment":{"@type":"Comment","name":"","datePublished":"2025-03-31T06:37:26.191Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"hailey stuart"},"datePublished":"2025-03-15T18:45:12.965Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-03-16T06:11:34.17Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mike Biggs"},"datePublished":"2025-03-14T18:24:37.291Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a pleasure of being helped by Keytora. She was very helpful in finding the right pair of glasses for me. In addition to the amazing in store experience she was professional and quick. I will definitely be coming back for any future eyewear needs. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2025-03-15T14:39:46.99Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elaine Kang"},"datePublished":"2025-02-28T22:35:49.197Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-03-02T21:27:16.661Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Keith Black"},"datePublished":"2025-02-27T20:44:53.296Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Keyword was extremely helpful in getting the right glasses. Ask for her. And the prices are great","comment":{"@type":"Comment","name":"","datePublished":"2025-02-28T19:43:43.522Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Fabrizio Azzolini"},"datePublished":"2025-02-23T20:47:34.84Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Keytora was great..helped us out in a pinch..love Lens Crafter!!! Thank ypu so much!!!!","comment":{"@type":"Comment","name":"","datePublished":"2025-03-04T20:52:06.388Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Aviva Frost"},"datePublished":"2025-02-21T21:21:47.247Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella adjusted my glasses super quickly and well!","comment":{"@type":"Comment","name":"","datePublished":"2025-03-06T14:18:51.717Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jamie Mahoney"},"datePublished":"2025-02-19T16:19:06.711Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience! Nice store with lots of options, was able to get a last minute eye exam appointment, and Bella was so helpful when choosing my frames!","comment":{"@type":"Comment","name":"","datePublished":"2025-03-03T06:22:04.095Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dev Done"},"datePublished":"2025-02-18T05:06:59.155Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was so very impressed with the level of professionalism at this particular Lens Crafter. The customer service was beyond exceptional. They took time went over my insurance plan helped me select my glasses and listened to my every concern without making me feel rushed. I would without any hesitation refer anyone","comment":{"@type":"Comment","name":"","datePublished":"2025-02-28T17:03:16.93Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"SHOWTIME CEE"},"datePublished":"2025-02-14T14:58:54.641Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Shanel and the rest of the team are the best.\nThey fix my lenses and did a great job.\nHuge thanks to LensCrafters.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-15T02:45:13.868Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jasmin L"},"datePublished":"2025-02-09T16:39:22.299Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The store manager is stellar! She helps me figure out the best course of action and she’s always right!","comment":{"@type":"Comment","name":"","datePublished":"2025-02-10T04:00:05.91Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Victor Wei"},"datePublished":"2025-02-06T22:36:33.609Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Been going for years, outstanding service and care.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-07T07:08:29.72Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joe P"},"datePublished":"2025-02-03T01:07:53.674Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a great experience buying new glasses with a prescription from my eye doctor. Lidiana made it super easy after looking through some frame options and priced my different options in a few minutes after adding in my insurance information. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2025-02-04T01:18:24.928Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelvin Ramphaul"},"datePublished":"2025-02-01T17:27:46.254Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-02-02T03:50:43.559Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"carolyn melo"},"datePublished":"2025-01-31T23:44:24.356Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Denise helped me 2 days in a row with picking out glasses that would work for my dual prescription and also with getting some pretty sunglasses the following day. She couldn’t have been more patient and also informative. She has a great disposition for this type of, sometimes tedious, task of picking frames! Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2025-02-01T07:56:42.327Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joshua Chandradat"},"datePublished":"2025-01-29T03:27:20.363Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"They lock the doors an hour before, the store closes at 7pm not 6pm.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-30T08:46:29.114Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Junior Antonio Oliva"},"datePublished":"2025-01-26T02:10:27.068Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a fantastic experience at ( LensCrafters) Denisse was amazing—she was so patient, knowledgeable, and really helped me find the perfect glasses. The entire staff was friendly and made me feel welcome. The service here is outstanding, and I truly appreciated how well they treated me. I highly recommend this store for anyone looking for quality glasses and exceptional customer service!”","comment":{"@type":"Comment","name":"","datePublished":"2025-01-27T01:58:13.172Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"william than"},"datePublished":"2025-01-18T19:46:18.949Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a wonderful experience during my first visit to LensCrafters. The entire staff was professional and friendly, especially Keytora, who was patient and knowledgeable. She helped my wife select her new lenses until she was completely satisfied with her choice. I will be definitely recommending this place to my family and friends.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-19T06:02:32.436Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Fawad Rashid"},"datePublished":"2025-01-17T23:21:42.062Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-01-18T07:44:18.124Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Abdel “Sosa” Russell"},"datePublished":"2025-01-17T16:08:22.877Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very clean store! Thats first. Love the fact that the staff’s main priority seemed to be focused on exceptional customer service!","comment":{"@type":"Comment","name":"","datePublished":"2025-01-18T02:34:01.853Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kenneth Williams"},"datePublished":"2025-01-17T16:08:16.562Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This place is the best my glasses is great and the people are fantastic","comment":{"@type":"Comment","name":"","datePublished":"2025-01-18T02:32:02.985Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cj Smith"},"datePublished":"2025-01-15T21:17:53.266Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"01/15/2025\nNegative manipulative customer service.\n\nAs soon as you come in you are welcome to an empty store and a sudden \"scream\" of what are you looking for?????????\n\nTotally turned off by the negative manipulative customer service behavioiur once I question the quoated price of a pair of eyeglasse I was looking for.\n\nDid not feel welcomed and won't be back again.\n\nGood luck with the next new customer that presents geniune interest in the store product.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-16T08:19:58.48Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ashima Garg"},"datePublished":"2025-01-15T17:49:12.375Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Anil Singh is amazing! Even helped us with the order on the phone..","comment":{"@type":"Comment","name":"","datePublished":"2025-01-16T03:47:10.617Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Patricia Kikuthi"},"datePublished":"2025-01-13T01:02:01.551Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff was amazing, Bella was super helpful, and Dr. Abrams provided all the details of my eye exam.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-14T01:23:39.703Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"darlene cooper"},"datePublished":"2025-01-12T21:48:22.459Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Keytora, on Austin Street was an extreme pleasure to work with. She addressed all of my concerns and patiently solves my issues. When I need my next set of glasses, she is the one I will wait for. The Austin street lens crafters is out of my way but she makes it work the hassle.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-13T06:07:43.26Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anthony Gomez"},"datePublished":"2025-01-09T23:11:42.076Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lidiana took her time to help me find the perfect pair of glasses. Very nice customer service, I’ll always appreciate it!!!","comment":{"@type":"Comment","name":"","datePublished":"2025-01-10T07:20:23.322Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"V Golovanov"},"datePublished":"2025-01-05T23:34:35.76Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very helpful and patient staff.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-06T06:55:37.292Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"A Civ"},"datePublished":"2025-01-01T03:05:19.213Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff at LensCrafters is amazing. They are extremely patient and knowledgeable. We have purchased glasses from this location several times & we were completely satisfied. The location has a fantastic selection. We will definitely return and happy to recommend to anyone interested in looking to purchase.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-02T01:47:29.553Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lisa D"},"datePublished":"2024-12-31T23:54:03.794Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome customer service. Manager and all employees go above and beyond! Highly recommend with no reservations.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-01T12:27:33.693Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jim Lei"},"datePublished":"2024-12-31T00:27:36.329Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella is a true professional. It was a pleasure to work with her.","comment":{"@type":"Comment","name":"","datePublished":"2024-12-31T11:06:22.63Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carrie C"},"datePublished":"2024-12-21T19:14:48.937Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I stopped by for a repair on the arms of my frames, which are my favorite and oldest pair of glasses, and Bella and Liddy were so helpful and friendly! I‘ll certainly return to purchase my next pair of glasses and I’d recommend anyone looking for glasses to visit Lens Crafters.","comment":{"@type":"Comment","name":"","datePublished":"2024-12-22T05:26:10.312Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"I love to fly sky is the limit"},"datePublished":"2024-11-23T00:01:45.535Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Such an awesome location staff are just amazing specially Denise..everyone are very friendly and knowledgeable of all eyewear and prescription glasses they can definitely guide and give u better advice if u are first time wearing prescription glasses… been going to this location for the last 4 years and wouldn’t go elsewhere","comment":{"@type":"Comment","name":"","datePublished":"2024-11-27T19:37:03.571Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maurice Clayton"},"datePublished":"2024-11-17T04:06:48.583Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff are amazing! Anil and Katora are great, they both provide excellent and amazing customer care. I highly recommend this location!","comment":{"@type":"Comment","name":"","datePublished":"2024-11-19T19:43:02.866Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anne Nitti"},"datePublished":"2024-11-12T19:21:53.875Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-11-13T20:51:32.795Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stefany Velasquez"},"datePublished":"2024-11-11T19:16:59.692Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service, nice people. Would recommend to anyone.","comment":{"@type":"Comment","name":"","datePublished":"2024-11-12T21:51:53.781Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carolina Potter"},"datePublished":"2024-11-11T17:31:30.504Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-11-12T19:54:27.888Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Celia Gibbons"},"datePublished":"2024-10-29T16:57:22.277Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lidiana was extremely helpful to both my husband and I in picking out frames, what my insurance covered and any discounts available. Great experience.","comment":{"@type":"Comment","name":"","datePublished":"2024-11-04T19:58:41.553Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Xochitl DiCostanzo"},"datePublished":"2024-10-24T20:52:50.301Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-11-01T17:26:17.074Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eliza Franqui"},"datePublished":"2024-10-20T17:04:02.885Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"The rep took her time and also addressed all of our concerns when selecting a frame. Highly recommend this location.","comment":{"@type":"Comment","name":"","datePublished":"2024-10-24T19:38:27.221Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Damani Brissett"},"datePublished":"2024-10-12T15:37:17.968Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing customer service. Very attentive and gentle. Would recommend!!💯✨✨🥳","comment":{"@type":"Comment","name":"","datePublished":"2024-10-14T19:35:54.32Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Albina Bicaku"},"datePublished":"2024-10-02T21:32:31.827Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you Brian for all your help. You are amazing 🫶🏻","comment":{"@type":"Comment","name":"","datePublished":"2024-10-09T20:50:31.204Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"DMitri Clifton"},"datePublished":"2024-09-30T13:43:45.826Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The sales associates were the best I have experienced. Keytora was amazingly helpful.","comment":{"@type":"Comment","name":"","datePublished":"2024-10-09T18:04:29.013Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Terry S"},"datePublished":"2024-09-27T19:08:29.087Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff here are very professional and pleasant. I walked in to check out their frames in May. I was helped by a lovely young lady. She was very helpful and patient with me. I was told to come back in 10 days to pick up my eyeglasses. I did receive a phone call within 10 days and my eyeglasses were ready. Yay! I dropped by in September to have the screw of my eyeglasses tightened and a young lady graciously helped me. Yesterday I unfortunately lost the arm of my frame. I went back to the store and the staff were so accommodating. They replaced the eyeglasses right in front of me. I am so grateful. I look forward in coming here for my next appointment. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2024-10-03T20:34:19.899Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Danielle Anne"},"datePublished":"2024-09-23T01:29:51.411Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went into the store for an adjustment on the arms of a pair of glasses. The woman in the store graciously helped me e en though I didn’t buy the glasses there and I wasn’t buying anything at the time. I’ll be sure to use their service in the future.","comment":{"@type":"Comment","name":"","datePublished":"2024-09-27T20:12:06.645Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Beth Blumberg"},"datePublished":"2024-09-13T18:58:29.945Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"I work with Keytora, the store market manager and she is so easy to work with; and doesn't make me feel rushed and will help me to figure out the best look, fit and price that fits my needs. I have purchased glasses with her several times and always look to work with her.","comment":{"@type":"Comment","name":"","datePublished":"2024-09-16T17:11:11.502Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Edgar Navarrete"},"datePublished":"2024-09-10T21:38:25.495Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-09-11T14:09:48.173Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Haidy Amin"},"datePublished":"2024-09-09T20:33:00.104Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-09-10T13:02:39.22Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Chanel Lombert"},"datePublished":"2024-08-31T20:05:23.981Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-09-13T16:00:34.207Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Josanne Hudson"},"datePublished":"2024-08-17T17:11:31.776Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-10-14T15:18:50.368Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to https://luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yovana Astudillo Javier"},"datePublished":"2024-08-12T20:00:26.918Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I’ve had great experiences here in the past, previously got a pair for a family member. However, the employees today were standoffish and rude. The process felt rushed and were quick to give us pairs of glasses that we didn’t like. When we asked again for the price, one of the employees said that she had already told us the price, which was completely unnecessary and could’ve just been repeated, since it’s their job to provide that information as many times as needed. No more than 1 employee is needed at this location anyways, they swarm you and follow you around which makes it feel like they’re either trying to get you out or pushing you to make a purchase. We quickly went to the Macy’s LensCrafters location, received excellent service, and won’t ever go back to the Forest Hills location again.","comment":{"@type":"Comment","name":"","datePublished":"2024-10-14T15:06:26.019Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to https://luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tyler Simone"},"datePublished":"2024-08-11T15:52:40.4Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The employees here were great - very nice and helpful! They were able to get me in and out in no time. 10/10 would recommend!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"katherine salinas"},"datePublished":"2024-08-09T22:48:26.085Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Quedamos súper satisfechos con la atención y asesoría que nos brindó Channel… durante la compra, fue súper amable y profesional Volveremos de nuevo sin duda 😊🙌🏼","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Fernando Koatz"},"datePublished":"2024-08-08T21:31:32.423Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Ketora, on the spur of the moment, did a great job this afternoon when I came in unexpectedly to have fresh nose pads placed for my glasses.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jensen Yan"},"datePublished":"2024-08-08T17:32:49.025Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-10-14T15:18:33.847Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to https://luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alonso Salas"},"datePublished":"2024-08-05T18:04:28.34Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jessica Golden"},"datePublished":"2024-08-04T11:02:53.539Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Warm and welcoming. Detailed and precise.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stokestownemg"},"datePublished":"2024-08-02T19:18:40.308Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I would like to say this location is the bomb its clean & classy. Bella the tech was amazing really talented. I recommend this lens crafters to anyone that has any optical needs!\n\nThank you guys!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ARTHUR IWANIURA"},"datePublished":"2024-07-28T07:32:05.761Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great staff….very professional and friendly…great service ….will return","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Luis Rodriguez"},"datePublished":"2024-07-23T17:15:44.023Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing experience. I wish there were more shops like this In New York City, incredible customer service, very professional and great listeners highly recommend. They are very knowledgeable about their products and will guide you and provide you with the best product available for your needs.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Victoria Dancu"},"datePublished":"2024-07-16T23:46:57.304Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went to LensCrafters to get eyeglasses for me and my daughter. I was helped by Bella, who was amazing! She was very professional and kind. Bella was very patient and guided me towards a particular frame and color and carefully explained the process of getting the glasses. Bella is the best and I highly recommend her!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Milan R. Kundera"},"datePublished":"2024-07-10T22:20:53.152Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a fantastic experience at LensCrafters Forest Hills. Keytora was so helpful. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"C"},"datePublished":"2024-07-07T21:36:19.306Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My mother and I received excellent customer service from Bella at the Austin Street location. Will definitely be back!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pierce McCormack"},"datePublished":"2024-07-03T13:08:10.215Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella at the LensCrafters location in Forest Hills was courteous, professional, and provided an excellent customer service experience. She swiftly coordinated the necessary repair to the damaged frame of my glasses, and called to inform me as soon as it was ready. Problem resolved within the morning. Many thanks.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jonathan Arenas"},"datePublished":"2024-06-28T19:09:21.683Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Perfect service. If you need your glasses repair or prescription. This is the best place to go. They repaired my eyes glasses in 10 mins. Very friendly and kind. Will only come here.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robert Zebler"},"datePublished":"2024-06-27T23:17:02.274Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"What a great experience! Denise is the best! Very knowledgeable & friendly!\nPlus a great sense of humor! 👍","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Melissa Balbuena"},"datePublished":"2024-06-20T20:22:59.596Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff there are helpful and kind. The glasses are also very beautiful.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"reena das"},"datePublished":"2024-06-19T17:57:40.473Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had a great experience in choosing the frame with the help of Keytora. Doctor’s recommendations were extremely helpful.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Andy Paden"},"datePublished":"2024-06-19T13:58:58.313Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Outstanding customer care in a time of great need. Glasses broken while we were traveling, and this location went above and beyond the call to help us. Thank you!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gerardo Duron Diaz"},"datePublished":"2024-06-18T14:38:19.765Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr. Karena Wang is the best optometrist I’ve ever had, she not only cared about every single concern I had but gave me a solution for them, so knowledgeable, so kind, sweet and smart. The cashier, this gentleman was super helpful and kind as well. Love my experience at LensCrafters in Forest Hills","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gleb Zavlanov"},"datePublished":"2024-06-10T23:45:24.845Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The store has a lot of options to choose from. I received assistance from Bella while there, and I am very pleased. She was most amicable and demonstrated a wide knowledge on all matters concerning eyewear. Do not hesitate to visit; you won't be disappointed.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Natalya Zavlanova"},"datePublished":"2024-06-09T01:25:37.853Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"When I visited, I received help from Bella. She is very warm, helpful, diligent, and knowledgeable—a real professional! She quickly and skillfully helped me find the perfect pair from the large variety of glasses selections at the store. I left very satisfied with her service and with my purchase. Highly recommended!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ziana Santana"},"datePublished":"2024-06-08T18:12:02.474Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chanel was very helpful here! She had me in and out very quickly and helped me get my new glasses. When I come back, I will ask for her!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michael Castelblanco"},"datePublished":"2024-06-01T18:49:24.194Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Katorah (sp?) was awesome, pleasant and very helpful. Clean store and great customer service.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Orley Kathleen Marron"},"datePublished":"2024-05-28T23:55:54.137Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"We were travelling in the area and my glasses lost a nose pad. The incredibly friendly and professional staff at LensCrafters immediately fixed it. I was impressed by the professional dexterity and welcoming courtesy!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"LA D"},"datePublished":"2024-05-27T21:08:21.898Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Denisse who checked me out at the register was not helpful in explaining and providing the details of my order and she has an attitude and she should not be working in the customer service sector. Reading the reviews I am not the only one that thinks this way.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Andrew Soto"},"datePublished":"2024-05-23T19:44:03.411Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Keytora was amazing in helping me pick out the perfect sunglasses for me she welcomed me with a great smile and exceptional customer service. Definitely will be coming back for more business.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Harold Diaz"},"datePublished":"2024-05-18T18:28:13.057Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This optical is great especially, the staff went in to get lenses changed from one frame to another they did it in record time no appointment no charge wouldn't even accept a tip. You don't find this happening too often anymore, kudos to them","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tatiana Molina"},"datePublished":"2024-05-14T16:55:56.379Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The store is very nice and clean! Friendly staff and Bella helped me fix my glasses, will come again!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Seanna Patterson"},"datePublished":"2024-05-03T16:17:44.128Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a very great experience! The ladies were wonderful and accommodating! They walk you step-by-step through the exam, they give you a heads up on what’s going to occur during the examination. They really utilize teamwork and helping you find a frame that fits your face and lifestyle. Come to this location!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"B Wong"},"datePublished":"2024-05-02T18:22:49.919Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good service :)","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nadjia Munoz"},"datePublished":"2024-04-08T16:49:49.066Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent care from the entire Austin Street team. Dr. Karena Wang and Staff are friendly, kind, attentive, and knowledgeable. They made us feel very comfortable and welcomed. Dr. Wang is awesome! Assistants were great as well! Store is very well kept, very clean, and very organized! Fantastic experience every time I have visited! Thank you!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nia Nia"},"datePublished":"2024-04-04T22:53:26.927Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carlos Torres"},"datePublished":"2024-03-29T16:36:37.523Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Denisse service excellent","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Matthew A"},"datePublished":"2024-03-24T16:01:04.415Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Friendly and helpful staff accommodate anyone with a pair of shades or readers. Anil adjusted my glasses perfectly and I left happy. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"HR B"},"datePublished":"2024-03-24T04:10:32.003Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"TLTR- LensCrafters don’t stand behind their quality and products. My glasses were INCORRECTLY made and the store refuses to remake a new pair. CHECK your glasses against your prescription, after you pick them up in this store!!\n\nAfter a year of wearing glasses made by LensCrafters, I finally found out that the glasses were made incorrectly - one of the lenses doesn’t match the prescription that my eye doctor gave me. Acknowledging the wrong lense they made, the store manager and an associate named Denisse refused to remake the lenses for me, insisting that their warranty only covers 30 days within the purchase date. Apparently, the logic of the store is that it IS the CUSTOMER’s, NOT the STORE’s responsibility to make sure the glasses are correctly made.\n\nDespite the incorrect lense made by them, during my communication with the store, I have NEVER received an apology. In fact, the associate named Denisse kept rolling her eyes while I was in the store, aggressively questioning me about any discomfort I had with the incorrectly made lense. Clearly she had a hard time understanding that I paid for a pair of glasses that are supposed to match my prescription. I’m just so shocked by their lack of understanding and sympathy. After they made a sale out of me, I became nothing to them.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"javier urena"},"datePublished":"2024-03-22T17:30:37.556Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff was wonderful\nThey work very well as a team\nChannnel took care of me","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Teresa Limeri"},"datePublished":"2024-03-08T21:21:13.007Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The customer service is outstanding! Bella was amazing! I will definitely be back when I need the next pair of glasses!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Роман Ножкин"},"datePublished":"2024-02-24T19:17:15.003Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Я определенно искал очки фирмы Costa Del Mar, и я нашел их в этом магазине оптики на Остин стрит. Меня вежливо обслужил персонал и помог мне подобрать нужные мне 2 пары. Я познакомился с сотрудником Беллой и и мы обсудили многие детали касательно необходимых мне линз. Затем она приняла мой заказ. Я остался очень доволен, посетив этот магазин оптики. Рекомендую однозначно 👍","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Faina Kalantarova"},"datePublished":"2024-02-20T19:35:44.896Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Мне очень понравилась Белла своим дружеским отношением и знанием своей работы.Этим визитом я остался доволен.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Luna Botero"},"datePublished":"2024-02-19T19:53:01.804Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Denise and Chanel were very friendly and welcoming. Very attentive, had a great experience!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Edison Rodriguez"},"datePublished":"2024-02-14T19:22:17.35Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing experience! definitely recommend this place. Thank you Channel. She took her time with me, I’m very happy.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"dipti roy"},"datePublished":"2024-02-13T20:49:59.227Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My visit to LenCrafters in forest hills was a wonderful experience. Everyone was extremely knowledgeable and friendly. I was assisted by keytora who was took the time and patience to serve me and I’m very grateful. Will be more than happy to refer friends and family.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brianna Sanaa"},"datePublished":"2024-02-13T20:00:24.037Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Georgetta Cook"},"datePublished":"2024-02-08T21:55:17.974Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was very indecisive and picky when I went in to choose girls. My sales associate Keytora was extremely patient with me. I truly appreciate her kindness.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Govanny Rodriguez"},"datePublished":"2024-02-07T22:43:17.374Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent customer service !","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Justina Mercado"},"datePublished":"2024-02-03T22:55:52.501Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great customer service! Denise was amazing! And she helped me picked the right glasses for my face shape. My glasses were done pretty fast in just 4 days since it was already in stock. I love them! I’m happy to be able to see better. ♥️ I am definitely coming back to get another pair.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"michelle Castillo"},"datePublished":"2024-02-03T21:17:21.736Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ashken Solakyan"},"datePublished":"2024-02-03T21:03:56.754Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very caring people, fast, organized, professional in a bright beautiful place.Thank you for making my say.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jazmin Ortiz"},"datePublished":"2024-02-03T16:38:31.944Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great doctor and great staff! Very thorough and clear on the options. Exceptionally professional with an amazing clean and staff friendly facility.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vanessa Adams Pierce"},"datePublished":"2024-01-28T19:59:34.716Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Wife and I made an appointment at the 71-02 Austin St location. The appointment was confirmed, and the insurance co-pay is $20. Upon arrival, we were told that she would have to pay $69 and would not be seeing a doctor in person, only remote. We were not informed of this decision ahead of time, do not want to pay three times the co-pay to not see a doctor. This is unacceptable and you need to communicate with your patients the price and service that is going to be provided ahead of time so that we can make an informed decision if we want to use your services or not.\n\nWe went to the Macys Queens Center location and had an excellent experience. Maybe go learn from them.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hassan Lashley"},"datePublished":"2024-01-16T22:30:58.834Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wonderful experience and the rep was very knowledgeable and professional and he made sure I even had a coupon code..","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rex Labalan"},"datePublished":"2024-01-02T15:24:31.87Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good experience here. They made sure that I got all my questions cleared up. Patty is great at customer service.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Abdul R. Lopez Jr."},"datePublished":"2023-12-30T15:37:52.662Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I enjoyed the customer service how I was treated and my inquiries and resolution to my issue. I will recommend LensCrafters to all my friends and family.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jason Khan"},"datePublished":"2023-12-28T19:26:13.953Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Sales associate was informative and helpful!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelli"},"datePublished":"2023-12-24T02:27:34.15Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Staff was very warm and welcoming! They are also very knowledgeable, particularly about my benefits - I wasn't using it to the fullest extent - and helped me understand the differences in the material of the frame as I had a metal sensitivity that left some scarring from a previous frame. Definitely worth it to come here!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jamie"},"datePublished":"2023-12-21T02:10:00.614Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This LensCrafters has to be the worse optical\nPlace ever. The people in charge are Beyond incompetent that’s for starters. I am amazed how the people in charge know absolutely nothing !!! Who hired them ! You’re dealing with peoples health ! Their eyes , their vision ! And you know nothing about anything . It’s shame how they just hire anyone now a days. Also let’s talk about how they don’t even acknowledge you in the store it’s like they don’t even wanna be there. You’d be lucky if you even receive a “ hi “ , not a “ hi , welcome ! How are you “ they don’t even smile …….. like they are miserable robots working there. The homeless people in the area are more nice and have more respect then these people . The worse customer service ever. I will be taking my business to Warby Parker.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"rodney de la cruz"},"datePublished":"2023-12-20T14:59:54.06Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Had a pair of designer glasses that I bought there. After a year, a stem hinge broke while I was literally sitting watching TV. I think the part was defective. This week, I brought it to the store. A representative (russian speaking lady) told me that they could nothing and then tried to blame me for not paying for their warranty. She explained this to me while not looking at me and typing on her laptop. Additionally, I came there just to ask them to tighten a screw on my glasses three months ago. The representatives were rude and told me to wait for an optometrist. Don’t go here. Once this corporation gets your money, they’re done with you. I’ve been to Warby Parker and even Moscot. This place treat clients like trash. The prices are far too inflated for this type of service.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"snehal patel"},"datePublished":"2023-12-18T16:11:37.663Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"Certainly more options to choose from compared to LensCr at Macys.\nPetty helped (she is probably in her 60s or 70s) and was very very helpful and patient with all my questions - when others young ladies (who seemed to be manager/bosses of Petty) acted like they did not care about us.\n\nI had a coupon worth $100 and a $50 (not to be combined). So I were to use either one of those two. I chose RayBan frame on which only RayBan lenses can fit - and they are generally expensive compared other cheaper options that can work with other brand frames.\n\nThe cheapest basic RB lenses the price was 189 and only $50 coupon was working in their system. Coming to the final price of 139 (189 minus 50). I asked to check why not use $100 coupon.\n\nThe other two ladies just did not want to help me and said it does not work - it does not work - it does not work.\n\nPetty spent time to read coupon in detail and found that I need to order premium quality lenses to use the $100. She updated the order in system to check price and told me the premium lenses are $229. And now the $100 coupon will work (so i'd pay 129).\n\nThe other two idiots gave me excuse saying anyways you only save $10 compared to other one not more, but stupid ladies did not want to accept that NOT ONLY was I was saving $10 more but I was also getting premium quality lenses from Rayban for cheaper than the basic quality.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alejandro Alvarez"},"datePublished":"2023-12-14T16:07:11.73Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Everyone is super polite and professional, however if it wasn’t for Bella I’m not sure things would get done. She is so knowledgeable and professional and always stepping in to assist the person that was taking care of me (this person seemed to be training.. which is fine but definitely needed some help). If made me feel thankful she was there.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alexandra Emanuel"},"datePublished":"2023-12-11T18:03:02.429Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"If I could select Zero stars then I would. That what this place is. I had my standard eye exam here in April 2023, which I was provided neutral service. I then called the store to place an order for my contact lenses on August 2, 2023. When I made the order, the staff informed me it would be a few weeks for my order to come in. After not hearing an update on said order a month an a half later, I called to check on the status. I was informed that the contact lenses were back-ordered and it would be 8-12 weeks from my original order date (oct-nov). They said they would call me back when my order was available for pickup. After another 12 weeks had passed, I called the store again asking about my order. When the employee asked for my personal information, she made several attempts to locate my account, and couldn’t find me in the system. (Which didn’t make sense since I had an eye exam in store earlier that year, made the order in August AND followed up in October). It took a longer than appropriate wait time for her to finally locate me in their system. Once she achieved that task, she stated that the order had gone dormant from the manufacturer, and there was “nothing they could do”. You can only imagine the FRUSTRATION I had for a DAILY NECESSITY item that I had already given $250 of my hard earned money to, and now 4 months later still without them in hand on top of the negligence of zero communication to me about the matter. At this point I was done and just wanted to fully cancel the order, receive my refund and take my business elsewhere. The Supervisor explained that I needed to do that with a manager who was not in store that day so I had to call back AGAIN the next day. Before that call even happened, I saw on my bank statement that someone from LensCrafters refunded me then re-charged me. By the time it was the next day, those transactions were off of my bank statement, but was not a secure feeling to know someone from your company who said they were not authorised to refund me, was still refunding and re-charging me. Finally the next day, I spoke with the manager, who said that she could put an expedited the order with the manufacturer but could not give me an actual date or even timeline of when my contact lenses would come in so I declined and asked for my refund. She then informed me that she could either send a check or that I had to come into the store to put the money back on my card that was used. At this point, LensCrafters had lost ALL my TRUST, so mailing a check to me was completely out of the question, and to have to then come back in was even more of a frustrating inconvenience when I saw that it was possible that they can just refund my account like they attempted to the day before. I am a Flight Attendant so I’m not home every night of the week. I had to wait a week later to have a day home to come into get my refund. When I finally made it into the store on December 2 (this is now 5 months after my original contact lenses order) there was a bare minimum apology for this insanely terrible customer service. Even while I was waiting 20 minutes for the manager to lookup my file, I heard the customer behind me having issues with her order. It’s clear that the training of the staff is far from up to par. This is not a place where consumers are coming to for leisure products and services, but where people should be secured in their investment in time and money for a necessity to SEE! I will never walk in this store again and hope you stop screwing with people’s eye sight when you should be a business of remedy for that.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"BEATRICE RAMSAMY"},"datePublished":"2023-12-02T17:45:49.501Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"It was a pleasure as always coming to this lens crafters the manager and staff was absolutely helpful!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joanna Shapiro"},"datePublished":"2023-11-28T23:37:20.136Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"There was a completely irate customer in the store. He was ranting, raving, freaking out and scaring not only myself but others present in the store. This entire team was PHENOMENAL at handling this situation. They handled this customer with grace, patience, kindness, all the while making sure everyone else in the store was safe. Patty, Denise, Keytora were outstanding. Truly would come back and purchase just to support them. Wonderful sales team and wonderful people!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Angelo Candela"},"datePublished":"2023-11-09T22:35:45.274Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Loved coming here and working with Bella, she took care of us.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kendell Monk"},"datePublished":"2023-11-08T20:28:16.834Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Roman"},"datePublished":"2023-11-07T17:52:35.122Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Keytora and team are excellent they treated me with kindness, professional skills and manners. I love the Versace frames they helped me order. They have great prices. Keep up the great work guys 👍🏼","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Monica Sullivan Romeo"},"datePublished":"2023-10-30T17:57:23.963Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Greatest experience with a eyewear store great customer services .","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"payvand mehr"},"datePublished":"2023-10-26T20:38:05.434Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The team and doctor was amazing! Really enjoyed the service and help","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kiesra CH"},"datePublished":"2023-10-23T22:42:23.848Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great frames variety, amazing prices and Excellent Customer Services. A happy returning customer","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Laura"},"datePublished":"2023-10-09T17:57:26Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The opticians at lens crafters on austin st in Forest Hills were so kind to me! They adjusted my very crooked glasses and I didn’t even buy them there!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brian Gliboff"},"datePublished":"2023-09-24T16:50:31.429Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Sat through an entire exam for contact lenses just to be told this location does not prescribe lenses to new wearers. The staff was friendly and apologetic and did not charge me, but the weather sucked and I traveled out there and wasted about 45 minutes of my life to leave empty handed. Don’t go to this place for contacts if you dont already wear them or your time will be wasted too.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Terri Hewitt"},"datePublished":"2023-08-27T17:50:34.485Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella was great! She helped me pick out my frames and explained the process I will need to go through to get use to progressives since this will be my first pair. I am very happy with my experience there.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maria Arroyo"},"datePublished":"2023-08-22T19:06:43.732Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Orlando was extremely helpful and friendly. Recommend this location 100%.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leda Feigenbaum"},"datePublished":"2023-08-11T18:18:39.904Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Extremely happy with the customer service at this store!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maria Salamanca"},"datePublished":"2023-08-06T00:01:51.893Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I am follower of lensCrafeters since long time ago. I love the styles, the quality of the lenses and reasonable prices. I definitely recommend to everyone.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"oscar zana"},"datePublished":"2023-08-05T18:45:17.879Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went in for a lens swap, was greeted right away and taken care of by Bella who was professional and kind. Will be coming here from now on for my wife and my own glasses and eye exams.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lonnie Catlin"},"datePublished":"2023-07-29T19:34:52.456Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent service from Daqua and Orlando of the Austin Street location. They worked together and communicated well with my wife and I. We will continue to patronize this establishment for years to come. Therefore, we encourage you to choose LensCrafters for all your vision needs.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Violette “Cookie”"},"datePublished":"2023-06-30T00:28:37.588Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lens crafters store in Forest Hills has great service, prices, promos and sales people very nice and helpful. Definitely will return with my friends.","comment":{"@type":"Comment","name":"","datePublished":"2024-09-10T16:35:11.592Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Oleg Likhashkin"},"datePublished":"2023-06-18T21:01:25.573Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I recently used this location to select my prescription glasses and was extremely happy. The place is very clean, neat and modern. They have an extensive selection of glasses. Bella, an optician who helped me, was very professional. She also has a great taste and her recommendation is a spot on. I would try different frames and would return to the one she had selected for me. She is very thorough in explaining sometimes difficult terms of different types of lenses and makes understanding of it very easy. I’d recommend this location!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Marbella Acosta"},"datePublished":"2023-06-12T22:30:52.715Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Ms tanya is amazing omg she 10 stars please give her a ride I love I’m coming back to her so treat her well you a wonderful employee 😘😘😘😘🙏🙏🙏🙏🙏","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kalpa Taru"},"datePublished":"2023-05-28T15:51:16.09Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Luis"},"datePublished":"2023-05-26T19:57:51.744Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Been coming here for my eyeglasses and sunglasses. Great store and staff.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nathalie C"},"datePublished":"2023-05-14T16:27:09.346Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good afternoon everyone!!\nOn Mother’s Day I was greeted by Bella Daqua(manager ) of lens crafters of Forest Hills . They are professional and nice . If you want a nice pair of glasses for work play or a great summer vibe this is the place","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Korinteli"},"datePublished":"2023-05-09T19:37:59.381Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Let me start by saying BELLA was absolutely amazing, she helped me and my mom above and beyond, she is the definition of outstanding costumer service representative, and also every one in the store is welcoming.\nDefinitely recommend her especially if you are RUSSIAN speaking.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jean-Thomas"},"datePublished":"2023-04-03T17:38:47.445Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"This is was my first going to LensCrafters; I highly recommend the one on Austin Street in Forest Hills. When I arrived, my insurance information could not be found. So, I resorted to pay out of pocket then get reimbursed by my insurance.\n\nWell, Daqua, whom I have not met yet was on the other side working on something. He then let us that he found my insurance information, and that the insurance is accepted. Since I have an hyphenated name, he tried to run my name through the insurance portal without the hyphen and voila!\n\nMeanwhile, Dr. Sherpa was great. She carried by asking questions and probed more to make that I do not have any pending questions.\nAfter the eye exam, I was assigned to Daqua to help me find the right frame, which he already had an assortment of them, waiting for me. He was the most helpful.\n\nMy experience with that team (Dr. Sherpa, Daqua, Anil, and Bella) today was great. This a new optical store in Forest Hills, I will recommend it to friend and family.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Roshanie Jairamsingh"},"datePublished":"2023-04-02T16:57:24.804Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Daqua and his coworker were very helpful and pleasant, I love the glasses he helped me choose!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"William DeCandido"},"datePublished":"2023-04-01T15:19:30.449Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome experience! Tanya was extremely helpful and professional.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jennifer Timm"},"datePublished":"2023-03-31T15:53:01.693Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Everyone I interacted with at the Forest Hills store was terrific; I cannot recommend them highly enough!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lady Calle"},"datePublished":"2023-03-29T21:13:05.351Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"garyjsimm"},"datePublished":"2023-03-27T19:18:22.503Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Clarissa was fantastic.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Audrey Farnsworth"},"datePublished":"2023-03-25T13:03:39.292Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Glasses took longer than expected, inconvenient, however Dequan, stire manager did all he could to get the order going and called in person and offered a gesture of good will. He was very professional and problem solver.\nLadies were also nice.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"erika chompre"},"datePublished":"2023-03-23T00:21:47.775Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ela l"},"datePublished":"2023-03-04T18:54:12.297Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella is the best friendly, knowledgeable and professional. Definitely will go back.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jennifer Singh"},"datePublished":"2023-03-03T21:12:38.755Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yanira Cabezas"},"datePublished":"2023-03-01T00:29:54.998Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was so pleased with the service provided at LensCrafters in Forest Hills. Dr. Sharpa was very thorough in explaining what I needed to know. Overall professional and attentive staff, specially Bella. Thank you so much for all your help! Loved my glasses and new contacts.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Padma Rebeiro"},"datePublished":"2023-02-27T16:48:35.201Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella was great at customer service","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Darryl C"},"datePublished":"2023-02-18T19:28:31.281Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella was extremely helpful. I would recommend the shop.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelly Golden"},"datePublished":"2023-02-16T03:31:49.461Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Tanya was amazing! She helped me find the perfect glasses and was very knowledgeable. I look forward to working with her next time !","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"javier dejesus"},"datePublished":"2023-02-15T19:48:06.273Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"1st class service and humans, Tanya and Clarissa","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stefanie Aguirre"},"datePublished":"2023-02-04T22:20:18.67Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella and Anil at Lencrafter on Austin Street are absolute stars! They are so patient, kind and informative. We purchased prescription and sunglasses for the entire family at their location; we would highly recommend! 5 stars!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paul Sandip"},"datePublished":"2023-02-04T20:05:14.248Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome stuff and prompt service… happy to do business 👍","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"aron zavlanov"},"datePublished":"2023-02-04T19:48:21.251Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I recently came to Lencrafters and was very pleased with the service of licensed optician Bella. She is very knowledgeable and easy to talk to. She picked an amazing frame for me and answered all my questions and concerns. I highly recommend your next visit for prescription glasses to Lencrafters.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Zuleykha Khaim"},"datePublished":"2023-02-04T19:21:53.213Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was at Lens Crafters recently and it was a pleasure being assisted by Ms. Bella, who is professional, kind, welcoming and knowledgeable. I highly recommend her for your next visit. Thank you! Will visit again.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Moreno"},"datePublished":"2023-02-03T02:57:20.392Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went in just to browse , Tanya & Clarissa were so helpful . They answered every question i had. Great location and staff .","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"xxangelxfallsxx"},"datePublished":"2023-02-01T12:40:10.172Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came in to browse for glasses and was greeted by Bella, a lovely optician, who helped me find the right pair for my face. She then explained the lens options and gave me a breakdown of the cost of lenses with my insurance. She even offered to adjust my glasses for free. Highly recommend. Can't wait to get my new glasses.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Zhanna Cohen"},"datePublished":"2023-01-20T17:42:56.084Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I've been coming to Lenscrafters for years and Bella your Licensed Optician did wonderful as always. She prescreened my eyes and explained how each optical equipment worked and made me feel very comfortable. Bella is amazing and very knowledgeable, explained all the lens options and benefits to me. I love my new eyeglasses and sunglasses. So grateful to her.\nI highly recommend going here for your glasses! 10 Stars!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Veronica Gonzalez"},"datePublished":"2023-01-19T21:28:40.118Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This was my first experience at LensCrafters and I was very happy. Tanya and her colleagues were so wonderful and helpful. I love that there was no pressure to buy anything. Also that they helped me get the glasses and lenses I needed at a fantastic price. I love that I got my prescription. This has never happened. I honestly can’t wait to schedule my appointment next year. The team there is amazing!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"mark heitner"},"datePublished":"2023-01-19T19:58:03.969Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Daqua was as professional as a salesperson could be. He went the extra mile or 2 to get me glass in a timely fashion. I recommend Daqua and lens crafters.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vanessa Morinia"},"datePublished":"2023-01-18T12:32:07.615Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bella was most helpful and sweet individual. She made suggestions and adjusted my eyewear to make sure it fit my everyday lifestyle.\n\nThe doctor was a little late but the friendly staff made me comfortable while I waited.\n\nThey do not have a one hour lab but my glasses was received within the week.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Diana"},"datePublished":"2023-01-12T03:45:46.767Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had the utmost pleasure being helped by Bella. She was able to properly guide me in choosing frames for my face shape. Bella is very professional, a master in her work, and is a joy to be around. I am looking forward to coming in for a second or even third pair of frames! Thanks Bella!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Christina Michele Lombardi"},"datePublished":"2023-01-04T02:27:32.486Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This is my new go-to for eyeglasses and exams! My old glasses broke so I went to some other places Austin Street, but none were as caring or accommodating than the people at LensCrafters. I felt comfortable as soon as I walked in! The doctor was very professional and thorough. Clarissa was extremely helpful while assisting me with picking out new frames. She’s a lovely person with a great personality. We laughed and joked while trying on different pairs and I really appreciated her patience and honesty because I am very picky. She made me feel secure in my decision and walked me through the whole process of ordering my lenses with different options, explaining the purpose and cost of each one along the way (again, me being a technical person, her patience was very much appreciated in helping me to understand). It only took two weeks for my new lenses and frames to come in, even with the Christmas holiday. When I went to pick up my glasses, I was greeted by Patty, who was very helpful in finding my order (they are so organized with bins by last name so it’s easy to find and you don’t have to wait long). She helped me try them on, making sure that I was happy with my purchase and vision through the new lenses. Clarissa was also there again, and it was nice to see the same faces each time I went in instead of having new people every time (nowadays so many people come and go, but not here!) I enjoyed the consistency and friendliness during my experience here. They go out of their way to make you feel comfortable and welcome, with the feeling that they truly like what they do. I thanked them for everything and they wishing me a Happy New Year on my way out. I will definitely be returning for all my eye care needs!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Artur Lagocki"},"datePublished":"2023-01-02T19:30:40.504Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ab85 main"},"datePublished":"2022-12-31T20:24:23.168Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"After I foolishly snapped my glasses in half, walked in on the last day of the year(benefits) and was able to select not only 1 but 2 pairs and also some sunglasses(3rd). The entire staff was super friendly, knowledgeable and most of all, honest. Thank you Bella, you were awesome!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Geri Bernal"},"datePublished":"2022-12-29T19:50:51.947Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Clarissa helped me throughout the entire process of buying my glasses. She was absolutely amazing and super helpful. Excellent customer service!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah Qiao"},"datePublished":"2022-12-27T20:58:20.512Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"We were looking to get new glasses but unfortunately the store was a bit busy, which we understood. We stood around and waited for 30 minutes for anyone to talk to us but no one would. It was like we were invisible. No one would help us, not even help us figure out if they took our insurance so we could decide if it was worth it to wait. The optometrist told us flat out it wasn't her job to check insurance and told us to just keep waiting. We wasted so much time here trying to convince the employees to answer a simple question about insurance, we just left and went across the street to another store.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mar C"},"datePublished":"2022-12-10T23:52:31.777Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very pleasant visit. Bella was extremely helpful and professional. Will recommend to friends and family. Good selection of frames as well. Bella explained every possible option of lenses for me with great knowledge.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"G G"},"datePublished":"2022-11-11T20:12:45.367Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Erica & Dr. Sherpa were superb.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rosemary Goodman"},"datePublished":"2022-10-02T02:52:37.252Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I’m must admit that ALL of the Customer Service Staff at Austin Street, rendered me Par Excellence Quality Service…From the moment I set foot on the compound until my exit…","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Oneil Guerrero"},"datePublished":"2022-09-15T22:49:40.031Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dawa Lama"},"datePublished":"2022-09-15T20:49:52.503Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great staff! Very friendly, knowledgeable and willing to help to find what's best for the customer.\nDr. Sherpa was very thorough and made sure to answer every question/concern that I had. Everyone at the store made me feel comfortable and ensured that I only got/paid for what I needed and at the right price.\nOrdered my annual supply of contacts and got them delivered in 3 days. Def recommend!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dolma Sherpa"},"datePublished":"2022-09-05T22:36:15.902Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a great experience at Austin st LensCrafters. Bella, Tanya and Clarissa were all amazing.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Valerie Woods"},"datePublished":"2022-08-20T21:40:44.846Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Love the service here! Everyone is so friendly !!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kimari Mcmillan"},"datePublished":"2022-08-12T19:22:13.74Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Aundie 73"},"datePublished":"2022-07-21T19:10:35.783Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was in and out in a flash. Great customer service. I will be back!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tatiana Lopez"},"datePublished":"2022-07-20T21:42:26.879Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome customer service!!! Erica & Clarissa are amazing!!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Helen Swiatkowski"},"datePublished":"2022-06-10T17:50:24.784Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My visit was made very comfortable when Tanya took the lead. Tanya is very knowledgeable, patient and considerate.\nI was there for glasses only not plus an exam. She patiently showed me frames in my price range and was in no was pushy. Tanya simply led me in a very warm and friendly way. If you are looking to get new or first time new glasses, I'm sure you will enjoy your visit to this LensCrafters.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Navarro Blake"},"datePublished":"2022-05-27T13:40:11.671Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a great experience at this store. Anil was so professional and helped me to create a pair of custom Oakley sunglasses for playing tennis. Highly recommend this location.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ely Cordero Sandoval"},"datePublished":"2022-05-19T01:02:32.103Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing experience!! 10/10. Such a nice place. Very clean. Such nice, amazing staff, especially Tanya. Definitely recommend for anyone who is on the market for new glasses!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Chhoti Sherpa"},"datePublished":"2022-05-04T14:23:26.889Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a great experience here! I went in for a contact lens exam and the staff were all very friendly and inviting. Dr. Sherpa did a complete eye exam that was very thorough and answered all my questions and concerns since it was my first time wearing contacts.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Parash Pijar"},"datePublished":"2022-05-03T12:55:20.372Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr Sherpa, Alice and Clarissa all delivered high quality professional services. I was very pleased with my experience at this LensCrafters location and look forward to conducting more business there in the near future.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jon Schlueter"},"datePublished":"2022-04-29T15:17:48.645Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had very low expectations since LensCrafters seems like a very traditional retail store. I went in one day inquiring about booking an eye exam with no intention of buying glasses. From the moment I walked in, the entire staff was very friendly, they confirmed my insurance covered the exam, and booked me an appointment. During the appointment the following week, every single stage of the exam was met with professionalism on their side. I was a bit blown away by how welcoming I felt. What I greatly appreciated was that they took their time and they told me what was happening during each step of the exam. I felt included in the process and it made a world of difference. It feels weird writing such a raving review for a LensCrafters, but I can't recommend it enough.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Denise Zadroga"},"datePublished":"2022-04-29T13:41:09.582Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Horrible service All the employees were on their Phones .No one had a clue what I was asking for I wanted to purchase the Wipes they Sell for cleaning Glasses..I also wanted to get my Glasses adjusted But they all seemed like they didn't want to be Bothered Will never Go to that location again.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kevin Cook"},"datePublished":"2022-04-29T11:26:10.294Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very professional and personable. Outstanding customer service. The two ladies fixed our glasses. Great experience.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lakpa Sherpa"},"datePublished":"2022-04-26T19:31:14.832Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The go to store if you you need your eye examination. Staffs were very welcoming and friendly. Dr. Sherpa was very thorough with my eye exams.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Astrid R"},"datePublished":"2022-04-22T11:31:24.534Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Tanya and the entire team at LensCrafters were friendly, helpful, patient and efficient. Choosing frames can be difficult but they made the process fun and gave me a great deal.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maria Acebo"},"datePublished":"2022-04-20T19:56:08.349Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I am very pleased to have LensCrafters at Austin Street; this store is very clean, organized, and modern. Sebastian and Bella helped me to choose the frames that best suited me among their large selection. The service was amazing and the prices are very affordable.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elena"},"datePublished":"2022-04-17T11:11:41.789Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"It was a great experience. A large variety in brands. This area is exclusive. Your assistance was amazing. Thank you Sebastian and Bella. Coming back soon!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jamling Sherpa"},"datePublished":"2022-04-15T14:56:57.903Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience, everyone was friendly and helpful. I came in for an eye exam and everything was smooth. Dr. Sherpa was very helpful as well.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Americo Lopez"},"datePublished":"2022-04-11T22:04:51.331Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Américo López very nice place they fixed ray ban glasses Alice very friendly Thank you.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Traci Zepeda"},"datePublished":"2022-04-11T17:28:54.308Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Clean, efficient and very helpful. Great place!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"vlad ba"},"datePublished":"2022-04-08T10:41:53.185Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rui Liao"},"datePublished":"2022-04-06T16:15:48.448Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lovely store and very friendly sales associates! So glad to see the new opening in the neighborhood and the welcoming faces. I did my eye exam with Dr. Lee last week and got my new pair of glasses with Alice. My glasses arrived today and I couldn’t be happier about the purchase. 5/5 for the customer service!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vladimir Racic"},"datePublished":"2022-04-02T16:17:44.945Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Amne Madi"},"datePublished":"2022-04-01T23:35:09.592Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Tanya and the staff were extremely helpful, kind and patient! I brought in my mom for an eye exam and to purchase. Dr. Levi was extremely thorough with her exam, truly made her feel comfortable!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}}]</script>
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DEDICATED TO YOUR EYES
Discover excellence in every detail at LensCrafters. Visit us for your personalized eyecare experience and find your perfect look! Get 40% off Prescription Glasses (includes designer frames + lenses). Schedule your eye exam now. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Davis Vision by Versant Health and many more. At LensCrafters all prescriptions are welcome!

Austin Street

Open Today Until 7:00 PM
4.7 out of 5.0
(162 Google Reviews)
Find available eye exam appointments
And more appointments available
for you and your family
schedule now
Or call
(718) 487-7283

Store Information

71-02 Austin Street
Forest Hills, NY 11375
Get Directions
Phone:(718) 487-7283

Store Hours

Tuesday9:00 AM - 7:00 PM
Wednesday9:00 AM - 7:00 PM
Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 7:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM
Monday9:00 AM - 7:00 PM

Eye Doctors at this Store

Doctors of Optometry - Austin Street-undefined

Doctors of Optometry - Austin Street

Independent Doctor of Optometry

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The destination for vision insurance members. Many insurance plans accepted.
Call us at (718) 487-7283 to learn more.

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Humana Vision Insurance
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United Healthcare Vision Insurance
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40% OFF PRESCRIPTION GLASSES

(Includes designer frames + lenses)
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50% OFF AN ADDITIONAL PAIR*

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UP TO $200 OFF

an annual supply of contact lenses
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Shop at this location
Eyeglasses
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Find designer sunglasses that'll keep you stylish and protected from the sun's rays. Buy sunglasses online or in-store that work perfectly with your personality and lifestyle.
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Be free to move with contact lenses to see naturally, safe and convenient for physical activities.
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Ray-Ban
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Find available eye exam appointments
And more appointments available
for you and your family
schedule now
Or call
(718) 487-7283

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What should I bring to my eye exam?
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Do I have to have my eyes examined by an eye doctor at LensCrafters to get a new pair of glasses?
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Is a contact lens exam different than an eye exam?
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Visit us at LensCrafters 71-02 Austin Street

71-02 Austin Street LensCrafters is dedicated to providing quality eyecare to ensure you always see your best. We offer comprehensive eye exams, a complete range of premium lens solutions and a wide assortment of designer brands including Prada, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Persol and many more. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Davis Vision by Versant Health and many more. At LensCrafters all prescriptions are welcome!
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Google Reviews forLensCrafters Forest Hills, NY

4.69/5
(193 reviews)
Carlos Arias Morales
March 30, 2025
5.0/5
Very nice and polite staff. Doctor was also great. I would highly recommend this location.
Response from LensCrafters
March 31, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
hailey stuart
March 15, 2025
5.0/5
Response from LensCrafters
March 16, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Mike Biggs
March 14, 2025
5.0/5
I had a pleasure of being helped by Keytora. She was very helpful in finding the right pair of glasses for me. In addition to the amazing in store experience she was professional and quick. I will definitely be coming back for any future eyewear needs. Thank you!
Response from LensCrafters
March 15, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
Elaine Kang
February 28, 2025
5.0/5
Response from LensCrafters
March 02, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Keith Black
February 27, 2025
5.0/5
Keyword was extremely helpful in getting the right glasses. Ask for her. And the prices are great
Response from LensCrafters
February 28, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Fabrizio Azzolini
February 23, 2025
5.0/5
Keytora was great..helped us out in a pinch..love Lens Crafter!!! Thank ypu so much!!!!
Response from LensCrafters
March 04, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...
Aviva Frost
February 21, 2025
5.0/5
Bella adjusted my glasses super quickly and well!
Response from LensCrafters
March 06, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Jamie Mahoney
February 19, 2025
5.0/5
Great experience! Nice store with lots of options, was able to get a last minute eye exam appointment, and Bella was so helpful when choosing my frames!
Response from LensCrafters
March 03, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Dev Done
February 18, 2025
5.0/5
I was so very impressed with the level of professionalism at this particular Lens Crafter. The customer service was beyond exceptional. They took time went over my insurance plan helped me select my glasses and listened to my every concern without making me feel rushed. I would without any hesitation refer anyone
Response from LensCrafters
February 28, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again.
  • ...
SHOWTIME CEE
February 14, 2025
5.0/5
Shanel and the rest of the team are the best. They fix my lenses and did a great job. Huge thanks to LensCrafters.
Response from LensCrafters
February 15, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Jasmin L
February 09, 2025
5.0/5
The store manager is stellar! She helps me figure out the best course of action and she’s always right!
Response from LensCrafters
February 10, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Victor Wei
February 06, 2025
5.0/5
Been going for years, outstanding service and care.
Response from LensCrafters
February 07, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Joe P
February 03, 2025
5.0/5
I had a great experience buying new glasses with a prescription from my eye doctor. Lidiana made it super easy after looking through some frame options and priced my different options in a few minutes after adding in my insurance information. Thank you!
Response from LensCrafters
February 04, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Kelvin Ramphaul
February 01, 2025
5.0/5
Response from LensCrafters
February 02, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
carolyn melo
January 31, 2025
5.0/5
Denise helped me 2 days in a row with picking out glasses that would work for my dual prescription and also with getting some pretty sunglasses the following day. She couldn’t have been more patient and also informative. She has a great disposition for this type of, sometimes tedious, task of picking frames! Thank you!
Response from LensCrafters
February 01, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Joshua Chandradat
January 29, 2025
2.0/5
They lock the doors an hour before, the store closes at 7pm not 6pm.
Response from LensCrafters
January 30, 2025
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you.
Junior Antonio Oliva
January 26, 2025
5.0/5
I had a fantastic experience at ( LensCrafters) Denisse was amazing—she was so patient, knowledgeable, and really helped me find the perfect glasses. The entire staff was friendly and made me feel welcome. The service here is outstanding, and I truly appreciated how well they treated me. I highly recommend this store for anyone looking for quality glasses and exceptional customer service!”
Response from LensCrafters
January 27, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
william than
January 18, 2025
5.0/5
I had a wonderful experience during my first visit to LensCrafters. The entire staff was professional and friendly, especially Keytora, who was patient and knowledgeable. She helped my wife select her new lenses until she was completely satisfied with her choice. I will be definitely recommending this place to my family and friends.
Response from LensCrafters
January 19, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Fawad Rashid
January 17, 2025
5.0/5
Response from LensCrafters
January 18, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Abdel “Sosa” Russell
January 17, 2025
5.0/5
Very clean store! Thats first. Love the fact that the staff’s main priority seemed to be focused on exceptional customer service!
Response from LensCrafters
January 18, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Kenneth Williams
January 17, 2025
5.0/5
This place is the best my glasses is great and the people are fantastic
Response from LensCrafters
January 18, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Cj Smith
January 15, 2025
1.0/5
01/15/2025 Negative manipulative customer service. As soon as you come in you are welcome to an empty store and a sudden "scream" of what are you looking for????????? Totally turned off by the negative manipulative customer service behavioiur once I question the quoated price of a pair of eyeglasse I was looking for. Did not feel welcomed and won't be back again. Good luck with the next new customer that presents geniune interest in the store product.
Response from LensCrafters
January 16, 2025
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you.
Ashima Garg
January 15, 2025
5.0/5
Anil Singh is amazing! Even helped us with the order on the phone..
Response from LensCrafters
January 16, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Patricia Kikuthi
January 13, 2025
5.0/5
The staff was amazing, Bella was super helpful, and Dr. Abrams provided all the details of my eye exam.
Response from LensCrafters
January 14, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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darlene cooper
January 12, 2025
5.0/5
Keytora, on Austin Street was an extreme pleasure to work with. She addressed all of my concerns and patiently solves my issues. When I need my next set of glasses, she is the one I will wait for. The Austin street lens crafters is out of my way but she makes it work the hassle.
Response from LensCrafters
January 13, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Anthony Gomez
January 09, 2025
5.0/5
Lidiana took her time to help me find the perfect pair of glasses. Very nice customer service, I’ll always appreciate it!!!
Response from LensCrafters
January 10, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
V Golovanov
January 05, 2025
5.0/5
Very helpful and patient staff.
Response from LensCrafters
January 06, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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A Civ
January 01, 2025
5.0/5
The staff at LensCrafters is amazing. They are extremely patient and knowledgeable. We have purchased glasses from this location several times & we were completely satisfied. The location has a fantastic selection. We will definitely return and happy to recommend to anyone interested in looking to purchase.
Response from LensCrafters
January 02, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Lisa D
December 31, 2024
5.0/5
Awesome customer service. Manager and all employees go above and beyond! Highly recommend with no reservations.
Response from LensCrafters
January 01, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Jim Lei
December 31, 2024
5.0/5
Bella is a true professional. It was a pleasure to work with her.
Response from LensCrafters
December 31, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Carrie C
December 21, 2024
5.0/5
I stopped by for a repair on the arms of my frames, which are my favorite and oldest pair of glasses, and Bella and Liddy were so helpful and friendly! I‘ll certainly return to purchase my next pair of glasses and I’d recommend anyone looking for glasses to visit Lens Crafters.
Response from LensCrafters
December 22, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
I love to fly sky is the limit
November 23, 2024
5.0/5
Such an awesome location staff are just amazing specially Denise..everyone are very friendly and knowledgeable of all eyewear and prescription glasses they can definitely guide and give u better advice if u are first time wearing prescription glasses… been going to this location for the last 4 years and wouldn’t go elsewhere
Response from LensCrafters
November 27, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
Maurice Clayton
November 17, 2024
5.0/5
The staff are amazing! Anil and Katora are great, they both provide excellent and amazing customer care. I highly recommend this location!
Response from LensCrafters
November 19, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
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Anne Nitti
November 12, 2024
5.0/5
Response from LensCrafters
November 13, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
Stefany Velasquez
November 11, 2024
5.0/5
Great service, nice people. Would recommend to anyone.
Response from LensCrafters
November 12, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  
Carolina Potter
November 11, 2024
5.0/5
Response from LensCrafters
November 12, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
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Celia Gibbons
October 29, 2024
5.0/5
Lidiana was extremely helpful to both my husband and I in picking out frames, what my insurance covered and any discounts available. Great experience.
Response from LensCrafters
November 04, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  
Xochitl DiCostanzo
October 24, 2024
5.0/5
Response from LensCrafters
November 01, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  
Eliza Franqui
October 20, 2024
4.0/5
The rep took her time and also addressed all of our concerns when selecting a frame. Highly recommend this location.
Response from LensCrafters
October 24, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
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Damani Brissett
October 12, 2024
5.0/5
Amazing customer service. Very attentive and gentle. Would recommend!!💯✨✨🥳
Response from LensCrafters
October 14, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
Albina Bicaku
October 02, 2024
5.0/5
Thank you Brian for all your help. You are amazing 🫶🏻
Response from LensCrafters
October 09, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  
DMitri Clifton
September 30, 2024
5.0/5
The sales associates were the best I have experienced. Keytora was amazingly helpful.
Response from LensCrafters
October 09, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  
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Terry S
September 27, 2024
5.0/5
The staff here are very professional and pleasant. I walked in to check out their frames in May. I was helped by a lovely young lady. She was very helpful and patient with me. I was told to come back in 10 days to pick up my eyeglasses. I did receive a phone call within 10 days and my eyeglasses were ready. Yay! I dropped by in September to have the screw of my eyeglasses tightened and a young lady graciously helped me. Yesterday I unfortunately lost the arm of my frame. I went back to the store and the staff were so accommodating. They replaced the eyeglasses right in front of me. I am so grateful. I look forward in coming here for my next appointment. Thank you!
Response from LensCrafters
October 03, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
Danielle Anne
September 23, 2024
5.0/5
I went into the store for an adjustment on the arms of a pair of glasses. The woman in the store graciously helped me e en though I didn’t buy the glasses there and I wasn’t buying anything at the time. I’ll be sure to use their service in the future.
Response from LensCrafters
September 27, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
Beth Blumberg
September 13, 2024
4.0/5
I work with Keytora, the store market manager and she is so easy to work with; and doesn't make me feel rushed and will help me to figure out the best look, fit and price that fits my needs. I have purchased glasses with her several times and always look to work with her.
Response from LensCrafters
September 16, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
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Edgar Navarrete
September 10, 2024
5.0/5
Response from LensCrafters
September 11, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
Haidy Amin
September 09, 2024
5.0/5
Response from LensCrafters
September 10, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
Chanel Lombert
August 31, 2024
5.0/5
Response from LensCrafters
September 13, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
  • ...
Josanne Hudson
August 17, 2024
3.0/5
Response from LensCrafters
October 14, 2024
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to https://luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you.
Yovana Astudillo Javier
August 12, 2024
1.0/5
I’ve had great experiences here in the past, previously got a pair for a family member. However, the employees today were standoffish and rude. The process felt rushed and were quick to give us pairs of glasses that we didn’t like. When we asked again for the price, one of the employees said that she had already told us the price, which was completely unnecessary and could’ve just been repeated, since it’s their job to provide that information as many times as needed. No more than 1 employee is needed at this location anyways, they swarm you and follow you around which makes it feel like they’re either trying to get you out or pushing you to make a purchase. We quickly went to the Macy’s LensCrafters location, received excellent service, and won’t ever go back to the Forest Hills location again.
Response from LensCrafters
October 14, 2024
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to https://luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you.
  • ...

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