LensCrafters

Walden Galleria

Great customer service & great selections

The staff was very courteous and helpful. The woman who helped me was also excellent with my son who had many questions and wanted to clean my glasses himself, so she showed him how to. Excellent customer experience.
I am however a bit disappointed in the performance of the active transitions. I was excited for the lens to change while driving looking through glass. It appears the active transitions are not very effective as expected. They immediately transition when I step outside, but I was expecting them to perform much better looking through glass, hence why I paid extra for this technology. I originally brought this up when I went back for a nose pad adjustment, but was told they may not have been activated (so they were put under the light to activate) and to keep trying them. Unfortunately no noticeable change.

The arm of the frame broke at the hinge the very first day I pick them up. I had to order a brand new frame. Apparently the glasses were sent out to be made using the existing frame at the store display case. I believe a new pair of glasses deserves a brand new frame and lenses every time without being asked. My new pair of glasses is just perfect and I’m very happy now.