LensCrafters

North Hills Mall

I had initially been too adventurous with my choice of frames... I HATE returning things because it seems like it is always a hassle. However, Lenscrafters in North Hills was AMAZING and walked me through how to pick a new frame and get them ordered quickly and easily. Everyone was friendly and knowledgeable.

Taz, Chris, Larry, and Natalie all did a wonderful job from picking out frames to the fitting, including troubleshooting issues with lenses that didn’t initially work out. They all had a high level of patience and professionalism, even when the store was busy.

Dr Chowdhary is very kind, knowledgeable, and was able to correct a prescription error made by a different doctor’s office.

Dr Pate was understanding and had time to talk about eye issues that were part of my history. She was thorough and had great solutions for monitoring my eye health.

We both love our glasses!

We would both recommend our friends and family to visit the doctors and associates at the North Hills location.

Taz (Manager) was exceptionally helpful

It has been over a month and I still have not received my glasses. First, the glasses never got sent to the intended pick-up location. One month passed, then, once they were sent to the location they were for the wrong prescription. Now it will be close to two months before I finally pick up the glasses I paid for (and was charged for) more than a month ago. On top of this, every day I get an email from LensCrafters asking me to rate how much "eye" (seriously, up yours) like my new glasses. So I would rate my experience as full on garbage.

Excellent customer service. Chris and Tyler were excellent to work with. There was also a woman that was working (unfortunately I forgot her name), but I want to make sure they all were excellent and extremely helpful. I ended up being two pairs of glasses. My Wife was so impressed that the staff was very helpful and we found multiple glasses that looked good on me. Thanks - Arthur