North Hills Mall

Know before you go

• What should I bring to my eye exam?

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  You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your eye doctor if you have specific questions about any additional items you think you may need to bring to your eye exam.

• Do I have to have my eyes examined by an eye doctor at LensCrafters to get a new pair of glasses?

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  We are happy to accept any current, valid prescription from a licensed optometrist or ophthalmologist. You do not need to have an exam with an Independent Doctor at a LensCrafters location in order to purchase glasses. However, it is important to schedule an annual eye exam in order to ensure the health of your eyes.

• What is the difference between an eye exam and a vision screening?

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  A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!

• Is a contact lens exam different than an eye exam?

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  A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.

• Why should I get an eye exam?

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  An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.

• Can I schedule and get an eye exam in the same day?

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  All available appointments will appear for the location selected when you schedule your eye exam online. Same day appointments will appear first.

• Can I bring the glasses I bought online for fitting and adjustment in store?

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  We love seeing all of our customers in stores whether it's for purchase or a tune-up. Anytime you need an adjustment or cleaning, stop in, we're happy to help.

• How do I know if my child needs glasses?

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  Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.