Country Club Plaza

Enjoy my time here it was very quick and easy felt right at home!!

This is my second year going to this location. Everyone there is always so nice and patient with me because I’m always so indecisive with all the great frames they have! I hope I’m spelling their names correctly but Lester, Lane, and Tiera were beyond helpful and made the entire visit a delightful experience. I also am amazed every time I come here how their technology advances when it comes to completing my exam. I plan on coming back again next year!

I was at KU medical for my wife's cancer treatment. Had gone for a walk when my glasses came apart. Walked here and they repaired them for me, free of charge. Very grateful for this kindness. Bless them with your business! Thanks!!

Austin was friendly, helpful and honest. Great place. Would highly recommend.

Laine was the best, very fun too:)

Had to come back and change my review. Had an exceptional appointment today. Everyone was friendly, down to earth and knew what they were doing... Thank you guys!!!

Lester was a very big help fixing my glasses, thanks again Lester!

Laine and Lester were fantastic! Beautiful store with top notch service. They both came in clutch with their same day lens service. If you need glasses in the Plaza area, best bet is to come here!

Tiera was amazing. She explained every step to me in detail and took the time to help me pick out the perfect glasses for me. I will be using this place again for my future appointments. Thank you so much Tiera for making it such a wonderful experience.

I had an awful experience with this location. I ordered new glasses in December. I was very clear that I wanted progressive lenses and gave them the magnification prescription. When they arrived in January, they were standard lenses. I had also purchased contact lenses just before they arrived (for sports) so LC said they could not correct the order since my insurance would not cover new lenses for another year - even though it was their mistake! I told them I’d pay for the difference out of pocket but they said they still couldn’t do it because they had to order all new lenses. Now I’m stuck with glasses that I can’t use. I never had any issues with the OP location, so that’s where I will go if I ever shop at LC again.

The people here were really good especially the girl Tiera she was just so nice and very professional!!

They cancelled my appointment without notifying me because I didn’t confirm the appointment or fill out the paperwork online, despite no indication in their messages that they would take these measures as a consequence. I made the appointment myself two days prior (so a confirmation felt quite redundant) and showed up 15 minutes early to complete my paperwork in person to be told my appointment was cancelled and given away to someone else. I walked down the street to Warby Parker and received excellent service and beautiful frames.

Despite the very few dissatisfied customers that felt the need to leave a one star review about this store, I wanted to leave my own review to highlight the excellent cooperation we experienced. I truly appreciated the care and assistance provided by both the employees and the manager as they helped my mother and me throughout the entire process. They even went above and beyond to find a solution, allowing us to get new in-store frames by swapping the lenses from our previous/broken glasses. Which goes without saying that they were very attentive and provided clear information as to what each step looked like, which made it much easier for me to translate for my mother, whose native language isn’t English. Needless to say, the staff was exceptionally friendly from start to finish, and their humor made the entire experience that much more enjoyable.

I had an awful experience at this location. They led me to believe I was going to see an actual doctor until I got to my appointment. I arrived about 15 minutes early, but they had me wait 30 minutes before starting paperwork. Then, they let me know it would be a virtual appointment and I wouldn’t see a doctor. I agreed to it, but when it came to reading the disclosure, they wouldn’t let me read them before I signing. This alarmed me. I don’t recommend anyone signing legal documents before reading them, so I asked to read them. The lady said if I didn’t sign them quickly, they wouldn’t be able to see me. She attempted to rush me through the paperwork because they were running behind. To be clear - I was early, they were behind. Needless to say I will never recommend Lenscrafters to anyone.

I'm not even a customer here, but they helped me fix my glasses when the lens popped out! The staff are so great!

Winston and Tiera was great!!! So informative and very helpful and nice 🙂

I'm giving this place a one star because mom and I were not greeted welcome when we came in. And the service is the worst here cause there's barely any employee here to help of the customers. The manager was very inappropriate cause she was laughing behind our backs and that's not okay we will not be coming back again. Until they get their shit straighten out

The optometrist provided excellent 👌🏾 service. The assistance provided by other employees was gr8!!! Thank u

I was extremely pleased with my visit to LensCrafters. Every interacion was great! I received Exemplary Customer Service from every Employee in the store. If you want to leave Happy, I highly recommend this LensCrafters store. --fb

Very professional and trustworthy with the latest technology, you won't leave with blurred vision after the exam....

I went in for a simple nose piece adjustment and the tech broke my frames. Staff were friendly and very apologetic. They gave me a free set of frames but it was the only one to fit my lenses. Now, I’m stuck with a poorly designed frame that falls off my face every time I bend over and I move a lot for work. Very inconvenient. I can see but I am in constant discomfort until my appointment with a different company (for insurance/financial purposes) and a new pair is ready. I understand accidents happen but being able to comfortably see is too important to let this go without letting others know of my poor first-time experience.

I stopped into this location on a weekday afternoon. Austin greeted me immediately and offered to help. I just wanted my Maui Jim sunglasses adjusted. They were crooked from me sitting on them, dropping them, etc. Austin took them in the back and spent about 15 minutes restoring the sunglasses to near new condition. I was amazed. They felt like the day I bought them when I put them on my face. This was a complimentary service. I was stunned and very pleased. They are definitely recommended.

The manager Lester, very professional, friendly, and courteous. He dresses nice and he know how to keep customers coming back. The staff is helpful and friendly. I enjoy shopping and doing experience at Lens Crafters on the Plaza on Nichols Rd. Shout out to Lens crafters, you all have been great and made my experience very pleasant. 🙌🏾🙌🏾

Good people here. I had my eyeglass frames adjusted (and may go back for another adjustment) without hassle. The employees are knowledgeable and kind when explaining the product ranges and what's the 'best bang for the buck'. Importantly, no one tried to upsell me, and I respect employees who genuinely seem to like their job and want to pass that along to their customers. I'll be back - thanks!

Winston was so helpful and nice! Will always come back to this location.

789183 (Winston) I appreciate everything you did for me. In the future I will be back.

The staff were extremely helpful and courteous from the moment I walked in the door. They explained everything very well from insurance coverage to in store specials. Dr Tran was amazing! Will definitely go back!

We always prefer LensCrafters, and even with it being an out-of-network option for my insurance, I still make a point to purchase from there. As a very picky individual on everything, I get the specific eyewear that I need, and the cost compared to other places with my insurance is still comparable in price and with much better products and services. I want to specifically mention the employee by the name of Lester at the Kansas City Plaza location, our home store. He has helped my wife and I on multiple occasions, and now he is the only one I want to deal with. We will specifically seek him out. He is very knowledgeable, looks to find you the best deals (again as LensCrafters is out-of-network for me), the ONLY one I trust to adjust my glasses without breaking them (a previous associate who no longer works there did this), and just an all around good person. He needs acknowledgement and a raise!

Lane was such a great help and so patient with me as it was my first time getting progressives! The doctor was great, too! Thank you!

Every person that worked there were kind and patient with me and everyone that walked in.

Great experience will recommend

LensCrafters always get my glasses right. I tend to get them bent out of shape while working, so periodically I go back in and have them adjusted and cleaned. They are courteous and helpful. Good glass, good service.

Tierra was super helpful in helping me get my contacts ordered, extremely friendly, and very knowledgeable in the process.

Love the staff here! Super friendly and helpful. Dr. Tran is a gem!!

What I need is flexidome it helps to take the swelling out of your eyes do you have it at the

Kenzi was fantastic! Very personable, knowledgeable and professional! She hooked me up with some amazing glasses with great discounts! High end luxury glasses, I highly recommend this location on the plaza!

Very helpful, knowledgeable “glasses tech “, Winston. Had a great experience at the Country Club Plaza location.

Extremely helpful and the staff is always so nice! Winston in particular was a great help. Went in as a last hope to fix the leg of a broken pair and he was super helpful. Fixed them within 10 minutes and was so sweet!

My wife went to get glasses and she was very happy with the service. We were greated by Laine who was extremely helpful and went out of her way to ensure we were satisfied. I would definitely recommend LensCrafters on the plaza.