Northpark Mall

It was very good, quick and convenient.

They got me in quickly and staff was so sweet and kind. They helped me pick out the perfect frames for my face. The glasses came back quickly and they were perfect.

I had an easy and wonderful experience with Amanda! She was really helpful in breaking down the price of my lens and made the process smooth. Will definitely purchase another pair of glasses here.

My fiancée had a horrible experience she was told by an associate that they were open on Sundays and she could get her prescription contacts then we show up on Sunday only to be denied her contacts… we have had multiple issues with them and even the main office in Springfield was rude to her! Absolutely not ok! Communication goes along way! Will not be going back for me or my families future needs

I went to an appointment in February and after calling to confirm that they were open on Sunday for pickup. I was told they are open. After a very long drive I was told they are in fact NOT open on Sunday for pickup. I also called the main Springfield office to make a complaint and they were very rude. This is the 2nd issue I’ve had with them and will not be back. Correct communication is key for a business and they failed miserably. Be aware of staff and communication and proceed with caution when using them.

I had such a great first experience here! Everyone was so helpful & kind in helping me find my perfect pair of glasses.

I had the best interaction with the whole team! The most helpful group of people! I absolutely loved the wide selection of eyewear to choose from. I appreciated the best care as I needed to invest in eyewear. Thank you Michelle for the intentional experience!

Eye exam went great, excellent customer service in eye glass department. Justin was great in helping with navigating insurance and helping pick out frames and lenses...

The experience was seamless and fast

Awesome love getting my glasses here

Dr Hoss was friendly and efficient, the staff are well trained and picking my frames and glass with Amanda was a treat!

Wayyyy overpriced on frames. We waited approximately 3 hours, no text message to say frames were complete, then the store was so busy we could not get anyone to check to see if they were complete. While waiting I price checked my glasses, they charged me double even with the supposed "discount". Not recommended, order elsewhere online.

If you need to select frames and lenses try to go when Halle is there. She is so helpful!

Always great, friendly, and knowledgeable staff.

Excellent people and place.

The physicians and staff work efficiently together, yet are very thorough throughout the whole process. It’s so convenient to schedule appointments online.

Friendly and will to go the extra step to ensure that my eyes stay healthy... Very clean looking store front and great display inside the wide open space of the business...worth taking a "look"...

Incredible BEST in class service and support. I have been a total pain this time(NO fault of Lenscrafters or their wonderful staff). I owe everyone at the Joplin Lenscrafters Pizza for lunch. I appreciate you all!!!

Straightened my 100 year old, WW2 vet grandfather’s badly twisted frames TWICE. Thanks!

They have nice frames, got 50 percent off,

The ladies there were so friendly, conversational and helpful! They helped me fix a couple pairs of glasses frames at no charge. They took time to be careful with my glasses and make sure they fit right, which I haven't always experienced at other eye Dr's. Definitely going back as soon as I need a new pair!

Very friendly and explained alot of details on cost and services.

Visited with my grandma. Halli was incredible! So patient and caring and efficient! 10/10 will only be going to this location!

It was a great experience! Everyone was very friendly and very helpful!

My son, Mark Hedges and I went into the Lenscrafters in Joplin, MO this afternoon. Mark had his eyes tested 2 weeks ago in Oklahoma City, OK. They mailed his glasses to him just this last week, now I want to tell you the closes Lenscrafters to us is 100 to 200 miles away, since they no longer cut lenses on store our only option is to have them mailed. We my son got his glasses he couldn't see with either pair. Because of that we returned them today to Lenscrafters in Joplin. Thankfully the. Assistant Manager Hallie waited on us and after working with my son, she discovered the eye doctor in Oklahoma City wrote his Rx incorrectly. Putting a plus nstead of a minus on his Rx. Making these new glasses completely the wrong Rx. At this point we were ready tould be $100.00 o have a new exam and correct the lenses. Since my sin used his insurance for the dr.exam in OK City they told us it would be $100. The Dr in OK Wed. wont be back in the office until wed., we are not going to drive the 200+ miles back to see him since he wasn't smart enough to write te correct Rx in the first place. At this time Hallie refunded the money fir the wrong glasses and tried to help us fix this situation. We are very dissappointed in this transaction, if it wasn't for Hallie and her concern I'm not sure we would return in the future to Lenscrafter. We have been faithful Lenscrafters for over 30 yrs and I worked for Lenscrafters for over 11 yrs in Grand Island, Ne. And know that customer service comes first. I want to commend the Joplin employees fir giving their best to resolve this issue. Thank you for your assistance, Arta Jean Filkin.

I felt like a review was definately needed for my experience ‘s at this place. Moving here from Asheville, NC. Receiving great service there. So, a return customer I visited Lens Crafters for a due eye exam & new lenses/new frames. The staff here gave me over the top service. From the moment I entered their door. Their knowledge, patience when making appts. to choosing the right fit. Some of family friends order online to save money. Memorial Day they ran a special so they gave me a great special & honored their word if there anything they could do, I needed progressive lenses, totally patient & so helpful. The entire staff & Justin & Hailey Thank you.

Michelle was so nice to work with. Once I take my glasses off I cannot see different frames to try on. She was patient and very kind. Justin made the whole ordering process so easy. I like coming to Lenscrafters because of the variety of frame styles they have. I will be back next year to order again.

The staff here were very helpful and super friendly. They took a personal approach and made sure to provide me with just the right glasses.

Very quick, detailed, friendly and informative staff.

If your looking for a fast friendly and efficient place to get glasses definitely check them out. They have options for all budgets personally prefer to pay a little more and receive excellent customer service and selection.

I had to get trifocals and choose no line. They didnt work for m, I took them back and they were wonderful at helping me figure out why. Im happy with them. T Goforth

"Always to busy to answer the phone" the guy that has been answering the phone. Stated hold on let me look. Then claimed that their shipment hasn't came in yet. This is getting old. They need more people not just two people working on a Monday.

It was a busy Saturday afternoon, but there was plenty of staff and I didn’t have to wait for help. The staff was friendly and helpful. The price was comparable to some other stores that I have been to, but I got a better deal. I also liked the frames the best at LensCrafters.

The manager here is extremely rude and condescending. They don’t stand behind their products and make up excuses. Please go see any other optometrist in Joplin to have a better experience.

Exam excellent. Assured scratch resistant lenses. Failed. Only used lens wipes approved and scratched so bad I can’t see through them. Have to say do what???? To the response

good 👍🏻 Michelle was great fixed uneven glasses 🤓

Super friendly customer service. Efficient at helping with what I needed & helped with future information. Thank you so much.

Very kind, helpful. Treated me like they cared and n a higher level than just another customer. I was pleased with the kind loving, feeling I received as a customer. Will definitely be back.

They had a great selection of glasses were extremely helpful and friendly !!

Took my mother-in-law's glasses in to be straightened after she faceplanted. They quickly and expertly fixed them and threw in a new case. Highly recommend!

Excellent customer service

Friendly staff and great selection.