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LensCrafters
Independence Center

10:00 AM - 9:00 PM 10:00 AM - 9:00 PM 10:00 AM - 9:00 PM 10:00 AM - 9:00 PM 10:00 AM - 9:00 PM 10:00 AM - 9:00 PM 12:00 PM - 6:00 PM
4.0 out of 5
Rating 4.0
(8 Reviews)
2086 Independence Center Dr
Spc K01A
Independence, MO 64057
US
Main Number

Retail Hours

Day of the WeekHours
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday12:00 PM - 6:00 PM

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LensCrafters Eyewear

Browse our selection of designer eyeglasses and sunglasses today.
Coach
HC6040
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Ray-Ban
RB2132 52 New Wayfarer
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Ray-Ban Jr
RY1530
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Top Brands At
LensCrafters Independence, MO

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Ray-Ban
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Vogue

About LensCrafters Independence, MO

With a mission of helping people look and see their best, your Independence LensCrafters has a passion for eyes. LensCrafters located at 2086 Independence Center Dr offers the best selection of the latest trends in eyewear from leading designer brands. Associates at LensCrafters are trained to provide you with personalized eye health service throughout your experience. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states.

Recent Reviews forLensCrafters Independence, MO

4.0 out of 5
Rating 4.0
(8 Reviews)
  • 5 out of 5
    Rating 5.0
    out standing service
  • 5 out of 5
    Rating 5.0
    Dr Rose Drake was AWESOME, as well as the other staff during our appointments.
    Response from LensCrafters Independence, MO
    Great to hear! We appreciate your review and hope to see you again!
  • 4 out of 5
    Rating 4.0
    Dr. Drake is phenomenal. I couldn't say enough positive things about her. However, I'm disappointed in the system that LensCrafters has. I went in for my eye exam and was provided with sample contacts, however, they were not the correct ones, but I was informed they were close. I used them for the month with no issues and ordered over the phone my 6 months worth of lenses. I utilized my eye insurance to pay for these. I wore a pair for 5-6 days and was unable to handle it any longer. My eyes itched and I was unable to see. I contacted LensCrafters and they got me in right away! Dr. Drake did an exam and was able to recognize the problem and provided me with new samples that were PERFECT. I asked if I could return the others since I just opened them and the woman at the front desk told me I could call later and speak to the general manager (I don't remember her name). I called back later and asked to speak to the general manager. I explained to her the situation and she told me that I needed to speak with the one working the desk today (the same one that told me to talk to the general manager) so I was transferred back to that woman and she informed me that due to the boxes already being open, they were unable to swap out the boxes. One concern I have is that I was not given the right prescription as a trial. If I would have been, I would have known they wouldn't have worked and would never had order 6 months worth. I do feel like this policy needs to be looked at because I feel that I was taken advantage of. Secondly, being passed off from the initial woman at the front desk who told me that I needed to speak to the general manager and then the general manager stating that I needed to discuss it with the initial woman, who then told me I was unable to exchange them, is simply just poor customer service. No one should feel as if they are being passed off.
    Response from LensCrafters Independence, MO
    Hi Brittaney, thank you for your review. We are sorry to hear about your experience. We aim to consistently meet and surpass customers' expectations. Please go to bit.ly/LC-LUX so we can follow up with you directly.
  • 5 out of 5
    Rating 5.0
    Bob and Dr. Drake are awesome as was the gentleman who helped measure me for my new frames! Great experience all around!
    Response from LensCrafters Independence, MO
    Hi Carla! Thank you for your review! We appreciate the feedback and look forward to serving you again!
  • 1 out of 5
    Rating 1.0
    After picking up the new drama with new lenses and telling the lady I can’t see good out of them, she insisted that I take them home and try them out you just have to get us to the bifocals. I returned 2 days later and complaining that there are right only to find out they had the lenses made with the wrong prescription. Now I’m waiting an other 7to 10 day.
    Response from LensCrafters Independence, MO
    Hi Lisa, thanks for your review. We are sorry to hear about the delay in getting your glasses because of incorrect prescription. Please go to https://bit.ly/LC-LUX so we can follow up to resolve this issue.

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