LensCrafters

Independence Center

out standing service

Dr Rose Drake was AWESOME, as well as the other staff during our appointments.

Dr. Drake is phenomenal. I couldn't say enough positive things about her. However, I'm disappointed in the system that LensCrafters has. I went in for my eye exam and was provided with sample contacts, however, they were not the correct ones, but I was informed they were close. I used them for the month with no issues and ordered over the phone my 6 months worth of lenses. I utilized my eye insurance to pay for these. I wore a pair for 5-6 days and was unable to handle it any longer. My eyes itched and I was unable to see. I contacted LensCrafters and they got me in right away! Dr. Drake did an exam and was able to recognize the problem and provided me with new samples that were PERFECT. I asked if I could return the others since I just opened them and the woman at the front desk told me I could call later and speak to the general manager (I don't remember her name). I called back later and asked to speak to the general manager. I explained to her the situation and she told me that I needed to speak with the one working the desk today (the same one that told me to talk to the general manager) so I was transferred back to that woman and she informed me that due to the boxes already being open, they were unable to swap out the boxes. One concern I have is that I was not given the right prescription as a trial. If I would have been, I would have known they wouldn't have worked and would never had order 6 months worth. I do feel like this policy needs to be looked at because I feel that I was taken advantage of. Secondly, being passed off from the initial woman at the front desk who told me that I needed to speak to the general manager and then the general manager stating that I needed to discuss it with the initial woman, who then told me I was unable to exchange them, is simply just poor customer service. No one should feel as if they are being passed off.

Bob and Dr. Drake are awesome as was the gentleman who helped measure me for my new frames! Great experience all around!

After picking up the new drama with new lenses and telling the lady I can’t see good out of them, she insisted that I take them home and try them out you just have to get us to the bifocals. I returned 2 days later and complaining that there are right only to find out they had the lenses made with the wrong prescription. Now I’m waiting an other 7to 10 day.