LensCrafters

Independence Center

Poor customer service. I was bumped for a person whose appointment was after mine, even though I arrived 15 minutes early as instructed. It appeared to be a regular practice. They made no apology.

I experienced great customer service at this location. All employees were very professional and friendly. I would like to point out one employee in particular. Jerimiah really helped me out a great deal. I came back for a few adjustments on my new glasses and the adjustments just were not working until Jerimiah patiently helped me and adjusted my glasses until they were a perfect fit. I was so thankful for his help and I called back to talk to his manager to make sure he got some kind of recognition. He is very patient and very knowledgeable. He has great customer service skills and it was a real pleasure and comfort to deal with someone of his nature. He really wanted to help and had the knowledge to do so. I left the store a very satisfied customer and I have not had to return for anymore adjustments as a result, I am very satisfied with my glasses now. I thank you all for all your help. Your company has employeed a very valuable, skilled and knowledgeable employee by having Jerimiah on the team. Thank you so very much! I am very happy with my glasses now and very happy that I chose Lens Crafters. Thanks to Jerimiah and his excellent customer service skills.