Ridgedale Shopping Center

Moses at Ridgedale Mall was super helpful and nice. He was able to assist us with our issue very fast and gave us the results we were looking for.

Professional service and care with each and every customer!

Good customer service. Friendly staff. Went in looking for new glasses. Staff offered feedback on styles, looked up my insurance. The process went pretty quick. When I picked up new glasses I brought my sunglasses to see if they had a small screw for the frames. They did, they fixed them and polished the lenses for me, no cost. Thank you LenCrafters Ridgedale

I was so impressed with the selection and the customer service was impeccable!

Timothy was absolutely wonderful to work with. Very informative, provided options available explaining the benefits of each and listened to my personal needs. I appreciate his time, expertise, and assistance in making the best purchase for myself. Thank you for such a wonderful experience! This was my first experience with LensCrafters and I have already shared my experience with several co-workers and friends!

I have never felt so disrespected in such a mundane environment – just to pick out a new pair of glasses. From the time I stepped into the store, to the time I finished speaking with the incredibly rude associates on which lenses would be right for me, I felt uncomfortable and like I wasn’t welcome there. It almost turned me off from making my purchase at LensCrafters completely, but unfortunately the frames I was looking for are only sold through LensCrafters. Just ordered my new pair online and will ensure moving forward that if I need to visit in store, it will be at any location other than this one. Unbelievable that people still act like this in 2025.

Amazing service. Very attentive. I felt like I was the only customer in the store.

The lab somehow put the wrong prescription in my right lens. Sent me home despite my protestations. Glasses have to be remade. No compensation for all my time wasted on an $800 pair of glasses. Will now have to go on a road trip with out my my prescription progressive lens. Lenscrafters......you can do better.

My daughter’s first pair of frames (from a different store) weren’t fitting correctly. We stopped into LensCrafters and received great service & a perfect adjustment at no charge. We remembered them when it was time to shop a new pair of glasses. Another great customer service experience, got her glasses at a fair price & they were ready for pickup within a week. I love that there’s parking just outside the store too. Thank you! We will definitely be return customers.

It took a few minutes for someone to help me, but then the young woman did all she could to help me find the frames I was looking for. It turned out that they did not have exactly what I wanted so I settled for black finish instead of gunmetal.

Great experience at Tlaridgedale LenseCrafters. Replaced screws and nose pads and would not accept money. Plus super friendly service.

Tim was amazing! We came down to LensCrafters after visiting vision works located directly above them. We left vision works due to the terrible service. We walked in and were greeted immediately by Tim. My son (age 5) needed glasses and he gave him such a personalized experience and made the glasses experience fun for him. He was so helpful, kind, and very personable. Thank you Tim for making our sons first pair of glasses exciting and for making our second shopping experience of that night much better than our first attempt. We appreciate you!

I had issues with the EP location not adjusting my glasses correctly. Dustin did a perfect job of adjusting them. Thank you. I really mean it. I will be back. Wonderful service and super fast.

Stopped in 30 minutes before closing because my half-rim glasses had popped a lense and I was not excited about driving at night without them. Both employees were super friendly and Moses helped me out right away. I was back on the road 15 minutes later. Thank you!

Staff is so helpful and friendly!

Linda is awsome

Linda was awesome! got my nose piece fixed up and on my way in no time. Thank you!

Linda R. was so kind! She readjusted my sunglasses so accurately and free of cost!

Professionally treated, gave options without asking ! Ask for Timothy # xxx241

Tim Loop gave my family and I exceptional service. He went above and beyond to help find the right glasses for my son who has a prescription. 5 stars to Tim - would highly recommend. He is professional, patient and offers great advice when helping his customers.

They are not open until 6 pm on Sunday. Wasted gas and time. The time should be updated.

Great services all around. Dr. Lin and Tim were patient, professional and so so nice. Thanks for a wonderful experience.

I felt bad for the one person working the Thursday I was in. There was a line of 7 people and it took an hour before it was my turn. The one individual was very nice and courteous, but the quality of service was not what it should have been. I felt rushed when selecting my glasses. What is most upsetting is that after 2.5 weeks of no word on my glasses I decided to call and check on them and it turns out that they had been done for two weeks. I am not sure why I was never contacted, but it is upsetting that I struggled for two weeks. When I did pick up my glasses it took 30 minutes in line to pick them up from lack of sales representatives. This location needs some help :(

The staff was incredible. I was in getting glasses and an examine for my 7 year old and everyone we interacted with were kind, warm, and knowledgable. If that wasn’t enough I also feel like we received tremendously good value for what we spent.

The Ridgedale LensCrafters store provides excellent customer service! Tim not only helped me choose my glasses by giving his professional opinion he patiently helped me navigate a system issue with my eye insurance provider.

Tim was wonderful!! Great service overall!

Linda was very helpful! She fixed my glasses in under 2 minutes!!

I went in to eye doctor first Dr.Olson was so knowledgeable and he took his time with my exam, he was friendly and kind, and I appreciated his wisdom. I went next door to pick out my glasses and that is where Linda helped me, we had a magnificent conversation and I recommend LensCrafters’s Ridgedale highly, Linda was very helpful and she has a welcoming personality and she made my visit worth every dollar spent there, she was knowledgeable about the photo-chromatic lenses that I picked, she was a joy to work with without a doubt, very upbeat I actually enjoyed my visit because of her, it was my first time there, I’ll definitely be going back for all my vision needs, thank you Linda!!!

My hubby and I head for Lenscrafters in the Ridgedale mall in Minnetonka, MN to look for eyeglasses; however, this time I visited the store as the temple arm on my sunglasses fell off and was hoping the staff could assist and fix the sun glasses which I happen to like. I approached Linda who stood at the front desk and she put in a request for my glasses to be repaired. I would like to thank her as well as the reps that handled the repair which was done properly. I recommend the services of this store which not only carries a very nice variety of glasses, handles eye exams, but will also fix your glasses if it is possible.

Linda was amazing and so helpful with such a pleasant demeanor! I highly recommend the Ridgedale LensCrafters!

So I was traveling to Minneapolis/Plymouth area for the first time from out of state. My son decided to toss his phone on to my glasses laying on the bed, by accident. I’ve only been wearing glasses for a couple of weeks. lens popped out on one side. I got no clue how to fix or what to do. Found LensCrafters nearby. Went in and Linda was amazing knew exactly what to do. Got me fixed up and back in business. Thanks Linda!

Linda was extremely helpful with adjusting my Ray-Ban frames to be tailored to my face. Fantastic customer service!

LensCrafters fixed my mother's eye glasses with no questions asked. Joe was kind and professional. Such good service. I will continue to do my business here.

Awesome selection, professional advice and great price! Thanks Tim!

To the gentleman behind the counter today, on May 28, 2024, a bit of worldly advice: before you and your manager share a nice little private giggle about a competitor being unable to handle a customer return, you should probably make sure that you actually can.

Great service!

Dustin at Lens Crafters was so helpful!

Special thanks to Tim for his thoughtful, knowledgeable help finding the perfect pair of glasses! I'll definitely come here next time I need new glasses!

I had the best eye glass shopping experience, that I have never received. Lens crafters in Ridgedale Mall. Customer service was excellent. Joe, was the absolute Best. Very knowledgeable, and make shopping for your eye glasses worth your while. Make you want to spend your money And thay have frames that I did not see at other stores. Your personality was great!! Thank You, Joe

My first experience with Lens Crafters was for prescription sunglasses. Though I had difficulty with clarity due to the lens, Joe worked to figure out a solution. He was very knowledgeable, helpful and patient throughout the process. That made for a great customer experience. Thank you, Joe!

Great selection and customer service!

I hadn't had an eye examine for 20+yrs. My experience was quick and very informative. I actually was able to complete the exam and choose/purchase frames while I was on a break from work!!👍👍

Great staff, kind and friendly. Excellent service.