Wheaton Plaza Mall

Excellent customer service. Professional and very helpful. Great experience

The first time come to Wheaton Lenscrafter,I'm looking for the glasses and nobody helps me,they're just sitting for nothing especially Briana,she wasn't good person as a customer service. I'm not happy to her.However the Manager Sonia was so nice,knowledgeable,And helpful. Thanks Sonia you are the best.

Soraya was amazing. She offered excellent customer service and was very knowledgeable and meticulous in sizing me. I am very pleased with the outcome.

Excellent customer service, very enjoyable

Soraya of Wheaton Plaza is five stars! She is extremely helpful!

The experience I had was amazing! My appointment was on New Year’s Eve and I was late. Didn’t think I’d be seen, but not only did they still fit me in, the Doctor took his time and explained everything thoroughly. The front office staff were so kind and helpful. Probably the best experience I’ve ever had at the eye doctor. 😆

Very poor customer service. I Wasted my time!!

Gracias al lugar, y sobre todo a usted lorena, es usted una persona muy amable y servicial,

Excellent staff and service. My 4 year old needed glasses, and we came in at 7pm. Lorena helped us out tremendously. Kind to my girls, patient, and knowledgeable. I highly recommend!

I had an excellent experience at this location when I accidentally broke my Tiffany frames on the same day. Out of six stores in my area, this was the only one that had my exact frames in stock and was able to repair them on the spot. The staff, especially the saleswomen, were not only incredibly helpful but also kind and accommodating throughout the process. I truly appreciate the exceptional service and am so grateful for their quick assistance. Thank you so much!

They cancelled my appointment because I was 10 minutes late. The provider is located in a mall and my appt. Was scheduled during rush hour traffic. This location will not receive my business and you should be careful giving them yours. The staff was incredibly rude. Lenscrafters corporate replied to this review with a broken link.

I have asked for my receipt 4 times from my store in Wheaton Maryland. I purchased glasses for myself and my son 10 days ago. I asked at the time of purchase, but the store was very busy and it had taken 3 hours just to have an eye exam and purchase glasses. The store associate told me they would email me the receipt, but I never received it. The following day I called the store and spoke with the same associate who assured me they would email the receipts, but again I never received them. I called again 3 days later, exactly the same scenario. Today I went to the store to pickup the glasses and asked for my receipt, I was told again that they were very busy and they would email me my receipts. I have confirmed that they have my correct email address, so there really is no excuse as to why I have not received my receipts. I need them so I can submit to my insurance for reimbursement. This is unacceptable. I also attempted to submit a request for customer service on the LensCrafters website, but after filling out the form and pressing “submit”, nothing happened. The form doesn’t submit, I get no error message, just nothing. I do not recommend this store.

Leadership and patient care are fantastic!

Review overdue. Went there two weeks ago to have a screw replaced. Helped me right away and no charge. Excellent customer service. Thanks.

I’ve had contacts delivered to this location without issue but the reason for my 5 star rating is because of Sonia. She went above and beyond to assist/resolve an issue regarding my contacts recently which I appreciated greatly.

This was my first visit and conducted an eye vision test and purchased glasses for the very first time in my life. Every employee was quite professional and each one of them provide remarkable services. Especially, Ms. Soraya made my day. She and I had such an enjoyable conversation and she helped find the best glasses for me.

It was an OK experience. They push hard to upsell additional services for your exam, contacts, and glasses. The glasses I had fitted keep sliding off my nose. The two year prescription for contacts is nice.

Rosanna very helpful and responsive

Amazing customer service. They took great care of me and my needs.

*UPDATE 9/6/2024 - LensCrafters approached my wife through their Customer Service department. They offered to resolve the issue with the replacement of the lenses at no cost as a one time courtesy replacement. Today she had her lenses replaced in her frame. I am changing LensCrafters 1 star I originally gave them to three stars. I did not give them four or five because they continued implying it was my wife’s fault when we continued telling them we take good care of our glasses and this is evidently a manufacturer’s defect. I appreciate LensCrafters doing what they did.* I brought my wive’s glasses today which we bought five months ago. They had multiple spots on each lens that would not come out. We only use the wet toilettes for glasses and microfiber cloths. We bought the lenses with all the coatings available. After we plead our case, the attendant said that because we don’t have the warranty, they cannot do anything. We’re talking about only five months after we purchased that these spots appeared. The person with whom we talked continued saying, it would be something that we did. My point to her was that we purchased these lenses five months ago with all the coatings available, we spent a lot of money on them, and now they are damaged, not because of us, but because of manufacturer defect. And by the way, my wife has been using glasses since she was five months old. She knows how to handle, clean, and take care of glasses, and all her sets have lasted years or until prescription change. So, if you don’t buy the warranty with LensCrafters don’t expect your very expensive lenses to last long, and live with them if they come with a defect until you purchase your next set of glasses. Needless to say is the last time that I buy from LensCrafters.

Very knowledgable, courteous and pleasant ro work with

Rosanna was lovely and helped me purchase the perfect frames 😊

After having been treated with very little courtesy at a neighboring store eye glass store, Lens Crafters in the Wheaton Mall could not have been better.G reat service, great skills and expertise and they took me on as a walk-in with no hassles whatsoever!

A thoroughly satisfied customer. Excellent craftsmanship.

Poor and worst - I ordered a sunglasses with prescription in March 24. They gave me the wrong glasses first, then told me to wait for one more week for the correct sunglasses.I waited for two weeks. Then they said I would get the new pair on April 13, then said April 16, then said April 19. Finally they said they again received the wrong prescription. Fed up with their poor service, I finally requested for a refund. I would never recommend this store.

Rude to costumer specially the black. lady in Weaton mall Lenscraft

Dr. Luis muy excelente oculista y Soraya muy bien servicio al cliente. Wow!

They are very professional, friendly and everything is so clean. Especially Mrs. Soraya who helped me a lot to choose my new glasses. She is very nice and professional.

CJ saved the day yet again! A year after my last visit, CJ resolved an issue mistakenly deemed unrepairable. Thanks for your help today. Much appreciated!

Rosanna was very helpful, very patient and understanding of my needs which is very important! Sonya stepped in and her help was amazing as well so thankful for these ladies

Apparently my initial order was delivered but lost. They reordered my glasses again On March 2, and it should have been a rushed delivery. Now they are saying that my order will not be here until March 22 and I have been waiting since 2/18, it ridiculous that a take an entire month to get a pair of glasses. I have been waiting for a follow up call since Friday and have not received a response yet. I have been very patience but at this point it’s frustrating to not receive a resolution. This is the first time at this location and will be the last one as well. Horrible customer service.

I want to express my sincere gratitude to Soraya at LensCrafters for her exceptional service. She demonstrated remarkable patience and kindness while assisting my elderly mother. Soraya went above and beyond to meet my mother's needs, showing professionalism and thoughtfulness throughout the process. Her dedication and compassion were truly commendable, and she exceeded all expectations. I also want to thank LensCrafters for consistently selecting outstanding representatives like Soraya. Highly recommended! GRACIAS!

I never do this but i have to update my review of the retail side of the Wheaton LensCrafters I placed an order for lenses only on 3/8 I was told they would be in by 3/18 or sooner to make a long story as short as possible my glasses arrived on 3/13 I was told on several occasions that they are still in transit, they will be in on the 3/23 so my glasses sat for eight days while each store associate told me a different story fast forward I called another location for help the story was they had an issue with the tech pr scheduling as a customer that's not my problem but if someone would've told me the truth I could've offered some sort of help to get my glasses to me in a timely manner....I called and spoke to Christiana the assistant manager at Wheaton she went beyond the call of duty she was very apologetic and did all she could to help even asking would it be ok to send my glasses to a local location if the lenses needed to be cut but she was able to handle the entire situation with professionalism and care she was the only person I spoke to who actually apologized and tired to tell the truth as much as she knew it's sad it took another store manager from a different location to find out what happen I am truly disappointed in the staff there other than Christiania she's the only reason they got the one star

Excellent attention.They are professionals.

the attention was great, I really love the service.

Excellent service, kind doctor and sweet staff/sales associates. Also great variety of glasses to choose from.

I have been going to this store since 2020 and they are just the best, always incredibly customer service oriented. I am super grateful to the staff for all their help. Great selection and prices too.