Incredibly frustrating process from start to finish. First, my mom requested a copy of her prescription which the clerk at the front desk insisted was enclosed with my prescriptions. When we got to the car, we realized it wasn't there and we were not able to purchase her new eyeglasses because of this error. That evening, I received a text from LensCrafters that my glasses were ready. I went in the next day and waited 15 minutes for the staff to search for my glasses. They finally realized they couldn't find them because the glasses weren't actually ready. I then waited 2 hours in the store for them to cut the lenses and fit them back into my glasses, while being told every 20 minutes that it would be "just 10 more minutes." In the last half-hour, I was continuously told it would be “5 more minutes” while someone put a screw in. Clearly this person was having extreme difficulty putting the screw in and instead of expressing that, they did a terrible job reinserting it (see further in review).
At one point I was just sitting in a tiny room with my contacts off, so I could barely see anything and had no idea what was happening because no one bothered to update me. I tried expressing my frustrations to the staff and was met with total apathy. It should also be noted that while sitting and waiting, I saw multiple customers come in to express complaints as well, including one woman who was departing on a long trip the next day and whose contacts were not ready.
When I finally got my glasses, something felt off but I didn't know what. I shrugged it off and flew back to NYC, where I live. A few days later they still felt wrong so I took them in to the brand store in NYC (Garrett Leight), where the man who looked at them informed me that the lenses were completely misshapen and could pop out any minute. Further, the screw that was giving the LensCrafters staff so much trouble was put in incorrectly. I ended up paying Garrett Leight to fix my glasses because of how poorly LensCrafters Northbrook Court handled them. I am now waiting for my money back from LensCrafters.
Finally, I ordered my contacts in the mail from LensCrafters and was told I would receive a mail-in rebate form but when they arrived, no such rebate form was in the box. At this point, I am totally unsurprised.
That said, Dr. Dominguez is the best eye doctor I have ever seen in the 13 years I have experienced difficulties with my eyesight. He is the sole reason I would visit any LensCrafters again, because his expertise and kindness are exactly what I look for (and have rarely ever found) in an eye doctor. Dr. Dominguez answered my laundry list of questions patiently and carefully, with explanations that made sense to me as someone who is not familiar with optometry. I would recommend that everyone go see him for eye appointments but get their eyewear virtually anywhere else in the world. Overall, I am incredibly disappointed and would never visit LensCrafters again if not for my desire to continue being a patient of Dr. Dominguez.