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LensCrafters
Butterfield Plaza

9:30 AM - 7:30 PM 9:30 AM - 7:30 PM 9:30 AM - 7:30 PM 9:30 AM - 7:30 PM 9:30 AM - 7:30 PM 9:00 AM - 5:30 PM 11:00 AM - 5:00 PM
4.1 out of 5
Rating 4.1
(8 Reviews)
1402 Butterfield Rd
Downers Grove, IL 60515
US
Main Number

Retail Hours

Day of the WeekHours
Monday9:30 AM - 7:30 PM
Tuesday9:30 AM - 7:30 PM
Wednesday9:30 AM - 7:30 PM
Thursday9:30 AM - 7:30 PM
Friday9:30 AM - 7:30 PM
Saturday9:00 AM - 5:30 PM
Sunday11:00 AM - 5:00 PM

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LensCrafters Eyewear

Browse our selection of designer eyeglasses and sunglasses today.
Coach
HC6040
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Ray-Ban
RB2132 52 New Wayfarer
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Ray-Ban Jr
RY1530
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Top Brands At
LensCrafters Downers Grove, IL

Armani Exchange
Brooks Brothers
Burberry
Coach
DKNY
Dolce & Gabbana
Michael Kors
Oakley
Polo
Prada
Ralph
Ralph Lauren
Ray-Ban
Sferoflex
Tiffany & Co.
Tory Burch
Versace
Vogue

About LensCrafters Downers Grove, IL

With a mission of helping people look and see their best, your Downers Grove LensCrafters has a passion for eyes. LensCrafters located at 1402 Butterfield Rd offers the best selection of the latest trends in eyewear from leading designer brands. Associates at LensCrafters are trained to provide you with personalized eye health service throughout your experience. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states.

Recent Reviews forLensCrafters Downers Grove, IL

4.1 out of 5
Rating 4.1
(8 Reviews)
  • 4 out of 5
    Rating 4.0
    Marty was extremely pleasant and provided great service!
    There are some inefficiencies ( not related to Marty) that I witness each time I come to Lens Crafters that I Recommend to really improve the customers experience and loyalty.
    1). When calling or coming in... Lenscrafters does NOT recognize existing/returning customers due to...
    2). customer records are still not electronic. This negatively affects not only the customer but the business ( inefficiencies)
    3). Many customers use their Flex spend benefit credit cards for eyewear purchases. If they want to also purchase the Lenscrafters Eyewear Protection however which is not covered by flex spend .. the service rep has to rekey in each eyewear purchase again in order to apply the Eye wear Plan to each set of glasses purchased ( I buy 2 each time) as the Lenscrafters system cannot take multiple payments / separate the Protection plans from the items covered by flex spend. This adds a great deal of additional wait time for customers who should be super happy when they leave as they just purchased new eyewear! But instead come out exhausted due to all the additional time and paper work.
    Again ... it’s all about the customer experience that will drive loyalty. I have been an exception.
    Response from LensCrafters Downers Grove, IL
    Hi Anita! Thanks for your review. We are always working to improve our operations and appreciate your feedback and recommendations. We look forward to continue serving you.
  • 5 out of 5
    Rating 5.0
    I was the first customer and arrived early. Things proceeded promptly and I was through with the eye exams in "record time." My prescription hadn't changed so there was no need for new glasses.
    Response from LensCrafters Downers Grove, IL
    Hi Stan! Thank you for your review! We appreciate the feedback and look forward to serving you again!
  • 3 out of 5
    Rating 3.0
    very hi price
    Response from LensCrafters Downers Grove, IL
    Hi Mike, thank you for your review! We look forward to serving you again!
  • 5 out of 5
    Rating 5.0
    I found a comfortable frame and the sales associate made it easy getting my first pair of glasses. He helped me get the best price and only offered what he thought I would need in my first pair of glasses. Awesome experience
    Response from LensCrafters Downers Grove, IL
    Hi Matt! Thank you for your review and welcome to your first pair of glasses. We are happy to hear from another satisfied LensCrafters customer. We hope to see you again!
  • 1 out of 5
    Rating 1.0
    BARBARA DIED THREE YEARS AGO!

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