LensCrafters

Valley West Mall

The purchase experience was good. But the after purchase experience was lacking. when i went to pick up my glasses, it was basically hand me the glasses and tell me that I need to wear them a day or two then I can get adjustments. That was after I told them that they were a little off kilter and things were not clear. They did not even sit straight on my face. Very disappointing. I did go to a different lenscrafters this evening and they made all the necessary adjustments so that things are clear.

Samantha does a good job, great customer service!

Helpful, personable store staff

Initially great customer service. Picked up the glasses a week later and they sold me the wrong transition lenses. Requested the darkest available. Confusion, OK. Paid for a new upgrade for darkest transitions. It took nearly 2 weeks to get them. Pick them up and they act like they aren't sure they have the right glasses. 10 minutes into the drive home and I realize there is a scratch at the inner part of the right lens toward the nose. Lenses never get as dark as those exposed under black light as an example in the store. Each time the transition lenses were explain, they contradicted the previous explanation. They don't know the difference between a fast transition lens and a darkest transition lens. Go somewhere else. I wish I had.

Great selection of Oakley eyewear.