LensCrafters

Waterford Lakes Town Center

Excellent staff, excellent experience. We've been loyal LensCrafters customers for many years. Our glasses from LC are always perfect.

According to my Aetna Vision Preferred benefits, there is a $0 copay for an eye exam with dilation. However, just before my exam was performed, I was informed that an amount of $25 was due. Why this payment was due was beyond me, yet no one explained to me why this amount was due. It wasn't until I called the following morning that I discovered the payment covered the retinal imaging service. In the past, I have visited Fisher Eye Associates; at this practice, I was given the option of either receiving the retinal imaging or forgoing the service. With regards to selecting a pair of frames, my mother and I were helped by Dominque. I asked Dominque if she could review all of our lens options, as I was not aware of all of the options. However, I do not feel she did this. To elaborate, she merely showed me what my total cost would be if I got the anti reflective coating. In the future, I would recommend that your associates present customers with a paper copy of their specific vision insurance plans/benefits. That way, they are aware of the cost of each service/option.

Great place!

Excellent Customer Care and professional, personalized service

Awesome customer service. Got my glasses and they make sure its you.