The only reason I am even rating my experience as a 2, my sales rep, April, Assistant Manager was awesome. Very helpful and offered honest feedback on styles, with her help I pick out a gorgeous glasses. After the selection, the experience went to 0 stars. I paid for my glasses $412.99 on my Credit Union debit card. Your systems crashed and I had already run my debit card and received approval notice visible on the card machine. I was told the sale was cancelled in your system and I would have to rerun my card. I let them know I had receieved an approval and they said it was then cancelled when the system failed. I ran my card again. While waiting for my receipts I pulled up my bank account on my phone. I had 2 debits for 412.99 processed on my account, hindsight I should have checked my account first although told was cancelled and I trusted. When I showed the store Manager, not April, he said it would drop off because not actually processed. I showed him it was not pended it was processed. He continued to say would drop off and had not gone through and pulled his screen around to show me sale cancelled. Tried to explain sale may have although the debit went through. This was 12/31/19 a week after Christmas and all that cost and I have an additional 412.99 from my account. He said nothing he could do until it dropped off. I went outside and called my bank, she confirmed was out of my account twice. Went back in store and let her talk to manager, while entire conversation he argued with bank t would drop off and she explained like me not pending. Still he said nothing he could do. Bank was closing due to time of day and would be closed Monday for Holiday.Checked my account daily until I could get to bank on Monday to dispute charges and never reposted as manager said.On Monday called LensCrafters and manager still insisted did not go through twice and LenCrafters only received 1 payment. I insisted on a contact that could help resolve as he was unable to.He gave me a number to reach Regional Sales Manager, I called explained to person that answered, my and left a message for the Regiongave him my call back information and was told I would receive a call within 48 hours.As of today, February 2, I have not been contacted by anyone from LensCrafters, not even the store manager who said he would follow back up. Thank goodness my bank, knowing the money was taken twice, credited my account the 412.99 provisionally until the dispute was filed and resolved. As you can imagine I am not at all satisfied with the service I received at your store concerning my payment or the lack of response I received from Manager or even when I escalated. Let's hope since you are asking me to rate my experience, once this is read, someone will take notice and see the obvious lack of concern LensCrafters has provided me. As it stand now I will not return to buy the 2nd pair of glasses I picked out on this trip and most likely will not return when I need to update my glasses in the future. I am in the HealthCare industry which is very service orientated and had just returned from my corporate office where we spent 4 days with Leadership, including all executive officers to discuss Patient Experience and knowing our Patients have a choice as I did on where to have healthcare rendered. I would hope LensCrafters would look into improving your Customer Experiences.