LensCrafters

Edison Mall

I am very happy now that the correct frames that I wanted were shipped to replace the incorrect frames. Thank you.

The staff is excellent. When we tried to call no one answered the phone until the 4th call. We were told our glasses would be ready in about a week. We called and when finally connected were told maybe tomorrow or the next Monday,to me this is unacceptable because they were told that I was leaving town and needed them in a week. The quality is excellent but there needs to be more communication with the customer about the arrival time of the product. It is frustrating to call and get no answer on the phone.

Lester and Gerald were great and fast!

Great service, quick delivery of glasses, and perfect fit first time! Not like my last.

I would have given them a five if they would not have made it seem as if i would get my glasses in a rush even after I agreed to pay to have them rushed! My eye sight changed drastically within a year and I could barely see when I came into the store. I had lost my glasses so that was the reason for the visit to get another pair as quickly as possible. When I was told to pick my frames after the exam I explained to them that I would need them ASAP because I can’t see. It was said if they notate the order they would rush them but after a whole 8 days later I didn’t think that was considered a rush at all... but next time I’ll try to competitors first before I make a decision to go with you.