The opticians (Kari, Danny, Joe) gave exceptional service! I appreciated their patience and dedication to getting my glasses right.
I've been a customer for 15+ years. Since I started using 3-way progressives a few years ago, it always takes Lenscrafters 2 or more tries to make the lenses correctly.
There are consistent issues every time I get new glasses, causing the lenses to be remade:
1) The distance portion is set too high in the lens, forcing me to push the glasses down my nose or to bend my neck to be able to see to drive.
2) The reading portions of the lenses are set too far apart. If I can read with one eye, I have to turn my head outward to be able to read with the other eye. Your automated settings for the focal centers of the reading portion of the lenses are consistently wrong. They don’t seem to account for the fact our eyes focus closer together when we’re reading than when we’re looking at a distance.
3) The opticians frequently tell me to lift my head before they take a picture. NO! This causes neck strain! It also contributes to misaligned lenses.
4) Progressive lenses are well documented to cause neck problems because the users are constantly tilting their heads to get the correct focus. If the distance portion, the medium distance portion, and the reading portion of the lenses were aligned correctly up-down and side-side, neck problems would be reduced.
5) When the opticians take a picture of the user with their IPads, they don’t realize that the camera is located the upper corner of the IPad. They take pictures as if the camera was in the middle of the IPad. Hence, the pictures they take are always off center by 4-5 inches. Perhaps this issue contributes to the incorrect focal centers.
6) Perhaps I have more issues because my I have deep set eyes. Deep set eyes read at a different angle than shallow set eyes. I don’t think your automated calculations take into account the distance from the eyes to the glasses lenses.
Please improve your process for aligning progressive lenses. I don’t want to waste my time and your money by constantly remaking lenses.