LensCrafters

Valley Fair Shopping Center

Great customer service

Outstanding service. I love my sunglasses! Getting new glasses was an easy experience.

Just purchased my fifth pair of glasses from this LensCrafters store, so I that says something about my satisfaction. While not technically part of LensCrafters, Optometrist Dr. Ahuga is highly professional and skillful, and she takes the time to answer all my questions. Fitter (and optician) Harry Elmankabadi addressed some initial concerns I had, patiently made the adjustments I needed, and did a superb job. One star missing because sometimes you may have to wait a bit, but I prefer quality over speed.

I purchased sunglasses on a Monday and was told it would arrive by Friday. I had an issue with this as I was leaving town on Thursday. I was then told it would be sent to another store I select as soon as it arrives. I called the store it was supposed to be sent to on the following Monday and it has not yet arrived. I was told to get the tracking number from the store I bought It from so I did. I was then told it may arrive on Tuesday as it normally takes 7-10 business days which is not what I was told when I was buying. They told me they will send it out the same day it arrives which is most likely Tuesday. I will get a text to confirm that it has arrived. I received a text at 2:50PM on Tuesday telling me my glasses have arrived. I called today, Thursday, to get the tracking number and I was told the glasses were still at the same store and haven’t gone out yet. I should have just had the glasses made in Los Angeles and probably would have it already by now. It was such a pleasant experience picking and buying and it has gone completely South from there. Your focus on customer satisfaction ended after making the sale. I was a previous customer from a long time ago and now I am wondering why I came back at all if this is going to be the typical experience.

Excellent customer service provided by Jay at the Lenscrafters in Valley Fair, San Jose. She went out of her way to help me understand clearly what my insurance covers, she explained how the Lenscrafters insurance for lenses works (she convinced me to get the insurance), and she kept a kind, humorous, light-hearted, and positive attitude throughout the process. This was hands down my most pleasant experience with Lenscrafters. Keep hiring and retaining people like her, and I guarantee clients will keep coming back.