LensCrafters - Temporarily Closed

Stonestown Galleria

Excellent customer service at this Lenscrafters at Stonestown! They never fail to amaze me with how much they care about their patients!

So my feedback is at the frame fitting once my order was ready for pick up. I ordered a metal frame with nose pads. However, I am very particular about pushing the nosepads so that they don’t touch the bridge of my nose. I’ve been wearing glasses like this for 6+ years. I also like my glasses loose. So I do this, and the lady helping me is so distraught over the fact I push the nose pads away “it’s not suppose to be like that” and I explain everything. And she’s just making these snide remarks and then tells me “well I would consider frames without adjustable nosepads” and I explain that I have and I don’t like those type of frames and she just ask “ok so would you like the frames tighter ?” And I said no. And again so distraught because the frames were already so loose. So I just thanked her and could not get out fast enough

Fair enough