<script type="application/ld+json">{"@context":"http://schema.org","@type":"SpecialAnnouncement","name":"YOUR EYES FIRST","text":"New Styles have just arrived! Visit us for your personalized eyecare experience and find your perfect look! <b>Get 50% off lenses with frame purchase.</b> Schedule your eye exam now. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Davis Vision by Versant Health and many more. At LensCrafters all prescriptions are welcome!","category":"https://www.wikidata.org/wiki/Q81068910"}</script><script type="application/ld+json">{"@context":"http://schema.org","@type":"AggregateRating","itemReviewed":{"@type":"LocalBusiness","name":"Stonestown Galleria"},"ratingValue":"4.6 out of 5.0","reviewCount":184}</script><script type="application/ld+json">[{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bryan Edwards"},"datePublished":"2025-03-13T01:22:29.19Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This is review for Jessica V the Optical Manager ONLY.\n\nI came into Lens Crafters in the Serramonte mall after the Pandemic shutdown was lifted. Full disclosure I was having a bit of difficulty with the person helping me and Jessica stepped in. I instantly felt this was gonna be a long-term relationship. I bought my contacts and left about four or five months later my arms weren’t as long as they used to be and I was having to use those cheater readers. A friend of mine who did a lot of the talk shows told me that she had a pair of glasses that were clear on top and were progressive to the bottom so that she could read and not look like an old lady with a pair of readers hanging off her nose… I was intrigued so I popped back over to Lens Crafters And ask Jessica hey can we make some of these? To which Jessica said absolutely let’s pick out a frame but I need to get my eyes rechecked again so I did that and ended up walking out with a new pair of regular glasses and a new pair of sunglasses/progressive readers/Swiss Army knife pair of glasses that Jessica made for me. OK, we’re off to the races about six months or seven months past and I was in love with these glasses. It was time for my annual eye exam. This would be 2022 again I got my eyes checked. I got my contacts and was super happy then Jess said “hey you should grab another pair of regular glasses and give your eyes rest from the contacts you’ve worn them for 40 years to which I was like Yeah right but then we found a really cool pair of yellow Persol’s This is where Jessica and I went to work. I like the brown lens for contrast I like the blue mirror flash that Jessie suggested for the sun and they had to be hyper photo sensitive. Let’s just say when I got these glasses it was the secret sauce. I think it was four weeks. I was back in buying another pair of Ray-Ban‘s with the same secret sauce lens I waited about nine months and then brought in a pair of Randolph engineering aviators and told Jess to make me a pair of sunglasses with the secret sauce lens She came up with.\nI think since then I have bought three more pairs of glasses and we just ordered another pair today. Of course with the secret sauce lenses.\n\nI guess what I’m trying to say in my long winded kind-of-way is Jessica is an amazing human being. Like family. The kind of person that instantly knows what you’re looking for and has the technical proudness to be able to help you design and get the exact lenses that you want since that is her forte is grinding lenses. If you’ve read this far and you want a special pair of glasses lenses or maybe your own secret sauce just walk in and ask for Jessica Monday through Friday. If you go on the weekend, you’ll just have to wait.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ani"},"datePublished":"2025-03-09T19:37:14.464Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Really good store! Alexandro helped me a lot","comment":{"@type":"Comment","name":"","datePublished":"2025-03-10T05:23:17.239Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mikey B"},"datePublished":"2025-03-08T19:24:54.881Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"quick attentiveness, business like but not stuffy, friendly, willing to give personal opinions. I think the inventory is generous and the staff knowledgable and polite and friendly. the prices probably compare to other stores or better but I have to say the price of my lenses was kinda ridiculous. Keep in mind though, I bought the most expensive lenses they have.\nall and all they get an \"A\" from me!","comment":{"@type":"Comment","name":"","datePublished":"2025-03-09T06:13:42.227Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eugene Ng"},"datePublished":"2025-03-07T23:56:37.497Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-03-08T08:30:10.492Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sean Glass"},"datePublished":"2025-02-25T01:44:08.032Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Walked in knowing exactly what I wanted to buy, looked around, stood in the store, made eye contact with multiple associates and didn't even get a hello.\nI can buy designer glasses lots of places. It won't be here.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-28T21:03:57.145Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Wyland Chapman"},"datePublished":"2025-02-24T22:54:48.93Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"The exam and doctor were fine, but when I ordered my glasses, I asked the retail associate for transition lenses to which she said they could add a “coating” to the lenses after I receive my glasses. When I picked up the glasses, I inquired about the transition lenses and the same associate told me I would need to replace my lenses and pay out of pocket for new ones. I pushed back and reminded her she told me otherwise. She said I would receive a call from someone to discuss the issue but never did. Overall, bad experience with retail and won’t be returning.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-28T21:14:52.927Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Situ"},"datePublished":"2025-02-13T01:53:06.009Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio adjusted my glasses and now I like them more. Yay","comment":{"@type":"Comment","name":"","datePublished":"2025-02-14T01:41:48.341Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kyle R"},"datePublished":"2025-02-09T02:51:36.246Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Needed to get my glasses repaired when a screw disappeared a few days ago. The employees were very helpful and got my glasses back to me with a replacement screw and cleaned within the same hour I walked in with no notice. Wish I got their name so I could shout them out here 👓","comment":{"@type":"Comment","name":"","datePublished":"2025-02-10T02:55:08.494Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Peter D. Hernandez (lockcapalot)"},"datePublished":"2025-02-07T20:46:09.785Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-02-08T05:55:31.001Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kathy Mora"},"datePublished":"2025-01-29T16:28:55.08Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-01-30T03:42:57.34Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cindy Thai"},"datePublished":"2025-01-27T03:18:00.178Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you Antonio for taking the time to help me adjust my glasses.\n\nAntonio was nice and friendly.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-28T01:36:07.57Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Keoni H J"},"datePublished":"2025-01-18T04:22:40.836Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-01-19T10:18:13.688Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Richard Tseng"},"datePublished":"2025-01-14T20:45:28.698Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Customer service experience has been terrible. They work hard to sell you on their Rayban Metas but then do nothing to help with product delays or supply issues.\n\nHad one person leave a message to say she will follow up after learning the glasses will be delayed for a week, then nothing for 3 weeks. When I call to check up on its status they told me it would be another week and then hung up on me.\n\nStill waiting on if I’ll “love what I see” but I definitely don’t like how customers are being treated.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-15T07:03:30.629Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Fiona Wang"},"datePublished":"2025-01-06T00:59:44.557Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Nice adjustment to the frame:)","comment":{"@type":"Comment","name":"","datePublished":"2025-01-07T01:12:45.202Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"P LAST"},"datePublished":"2025-01-06T00:21:26.102Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"impeccable service!","comment":{"@type":"Comment","name":"","datePublished":"2025-01-06T07:11:01.467Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jot Ranu"},"datePublished":"2024-12-28T00:35:23.361Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"My experience understanding whether my coverage was in network was abhorrent. I booked my appointment through ZocDoc -- which in the screenshot, implies that the office is in fact network with my VSP plan. The office called me the Friday before my Sunday appointment to confirm my insurance information but I was unable to answer while travelling for work (which is on me), but as ZocDoc told me I was in network, I wasn't concerned.\n\nUpon arriving to the appointment, it took the admin team 15-20 minutes to try and find my information and then they instructed me to call VSP to try and troubleshoot whether I had a member ID. The VSP voice recording (closed since it was a Sunday) said I should be able to provide just my SSN and as long as they were in network, I should be fine.\n\nThe front desk person stated that I likely was not in network then but was unable to explain specifically why / what plans under VSP they take because they don't know. I was turned away from the appointment unless I wanted to pay out of pocket for all of my services (~$125 for the appointment and ~$125+ for lens)\n\nLater in the week, I confirmed that I had not made a mistake on ZocDoc and re-checked that this VSP plan was coming up as in-network. I called LensCrafters to let them know there may be a mistake -- the associate asked me to hold for 7-10 minutes to confirm my insurance details. After 25 minutes on hold, another associate picked up and apologized for the long hold time but wasn't sure what I needed. He explained that they \"accept\" the insurance and may provide a discount, but may not actually be in network? While he was understanding and cited this happens to other patients, he also shared they are not in control of the ZocDoc experience and guided me toward leaving a review to get this resolved.\n\nI want to emphasize that the Doctor and associates were trying to be helpful but were not effectively able to provide a clear answer of whether this is in-network or not or resolve the issue with the ZocDoc booking. I'm leaving this review to ensure the erroneous listing on ZocDoc is fixed and no one else's time is wasted. Health insurance is painful enough - providers working within it should be able to communicate at least their bounds within it effectively and clearly to patients","comment":{"@type":"Comment","name":"","datePublished":"2024-12-28T10:12:03.762Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Andrey Pitin"},"datePublished":"2024-12-07T23:14:24.04Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Representative Antonio was wary helpful and attentive. Solve my problems with my glasses in 10 minutes. Always use this business for any glasses problems thank you very much","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sorel Denholtz"},"datePublished":"2024-11-18T02:21:08.285Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I stopped in to have a pair of glasses tightened and Antonio did an excellent job. Quick and perfect on the first try.","comment":{"@type":"Comment","name":"","datePublished":"2024-11-18T19:01:29.436Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"leo kang"},"datePublished":"2024-10-30T04:13:23.664Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service! Broke the line holding my half rims together and they fixed it quickly and for free! Very friendly","comment":{"@type":"Comment","name":"","datePublished":"2024-10-31T19:23:10.003Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Doug Siu"},"datePublished":"2024-10-10T00:23:24.608Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Irma was wonderful! Highly recommend getting your glasses from her","comment":{"@type":"Comment","name":"","datePublished":"2024-10-11T20:07:03.032Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hello, my name is nim"},"datePublished":"2024-09-27T22:45:21.003Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio was awesome in helping me adjust my frames. Thanks so much for the excellent service!","comment":{"@type":"Comment","name":"","datePublished":"2024-10-03T19:13:47.399Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joanne Huang"},"datePublished":"2024-09-18T02:56:40.283Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio was so helpful and friendly! We went right before the store closed and he was still able to provide such good service!","comment":{"@type":"Comment","name":"","datePublished":"2024-09-19T20:32:39.655Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"S Sam"},"datePublished":"2024-08-29T23:47:51.184Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"great service!","comment":{"@type":"Comment","name":"","datePublished":"2024-08-30T08:33:57.127Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Veronica L"},"datePublished":"2024-08-27T18:39:07.066Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came to this LensCrafters for new glasses a few months ago and the first pair I got it was a challenge to see (peripheral distortion) and didn’t have the best experience after trying to get it looked at. I worked with the customer service team after they responded to this review and they reviewed my challenges with the prescription and adjusted to a new pair. I was honestly surprised by their tenacity to get it right and I have much better fitting glasses now. It was extra work for them but I appreciate they saw the process through.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-28T04:14:10.066Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6267lf8rR so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jonathan Freedman"},"datePublished":"2024-08-16T21:25:41.711Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-08-17T06:25:01.052Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Roberto Aguero"},"datePublished":"2024-08-06T01:16:48.689Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very kind to repair my glasses for no cost, shout out to Terrance Choy for having them ready and looking good in around 15 minutes.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-07T00:37:29.215Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nikki Bayar"},"datePublished":"2024-07-28T20:00:39.143Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went in to get a few pairs of glasses adjusted and Antonio did a great job helping me! Really enjoyed working with him and will definitely be coming back to this location","comment":{"@type":"Comment","name":"","datePublished":"2024-07-29T04:42:31.117Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ian"},"datePublished":"2024-07-25T18:08:08.273Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in because my spectacles weren’t fitting well and they expertly adjusted my nose pads to make it more comfortable!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-26T03:18:22.227Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michelle Sauzier"},"datePublished":"2024-07-15T23:58:02.224Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio, the Team Lead at LensCrafters, provided great service during my recent visit. Despite the busy atmosphere, he made me feel like a priority. Antonio immediately paused what he was doing to address my needs, quickly and efficiently fixing the issue with my glasses. Throughout the process, he remained polite and professional, ensuring I felt valued as a customer.\n\nI don't always receive such attentive service, but Antonio truly understood the assignment. I highly recommend LensCrafters, thanks to his outstanding customer care.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-18T00:12:39.128Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sara Alarcón"},"datePublished":"2024-07-09T07:14:57.634Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"The doctor was nice, precise, and helpful. However, the salesperson that was “helping” me didn’t really engage much in the sale. She also mentioned that their system was down so I couldn’t get my glasses done or even a quote for the final price. She charged me $113 but gave me a receipt for $47.88 that was obviously the wrong one as it had someone else name on it and the time stamp did not match. Weird experience overall. Not sure if I can recommend this place yet.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-11T00:10:11.187Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6265lKRR9 so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"rftrooper"},"datePublished":"2024-07-07T18:15:37.868Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio was great","comment":{"@type":"Comment","name":"","datePublished":"2024-07-08T03:13:07.099Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Veronica L"},"datePublished":"2024-07-06T07:35:42.21Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Attentive, professional and timely service. Many thanks to the hardworking staff who repaired my sunglasses on a federal holiday (July 4th) - especially Antonio. Ya’ll are the best!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-07T01:03:19.708Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jimmy Tran"},"datePublished":"2024-07-04T18:27:13.615Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had recently purchased a pair of Ray-Ban Hexagonal Flat Lenses sunglasses from Ray-Ban. Even though I didn’t get the glasses from LensCrafters, Antonio was very happy to do a free adjustment on my sunglasses when I stopped by. Very friendly service.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-05T02:56:18.115Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anastasia M"},"datePublished":"2024-07-03T17:57:36.336Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Nice and knowledgeable doctors and staff. Corrected my previous prescription and addressed several problems I have at my age. In less than a week, I have a new pair of glasses.\nThank you, Teresa and team.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-04T03:31:25.306Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Shari Young"},"datePublished":"2024-06-02T20:27:51.489Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went to this store for an adjustment to my sunglasses purchased at another Lenscrafter store (they never got it right).\nAntonio at Stonestown store came to help me the moment I walked in the door, and finally (!) my glasses don’t slip off my face.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-04T06:26:46.51Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anya"},"datePublished":"2024-06-02T19:37:35.737Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wonderful experience thanks to Hayley and the wonderful eye doctors on staff. First time getting contacts today and Hayley was so incredibly helpful and encouraging (and fun!!) She spent extra time with me and crafting the best methods for me possible to get them in and out of my eye. Best customer service!","comment":{"@type":"Comment","name":"","datePublished":"2024-06-04T05:51:41.893Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Keller Xiao"},"datePublished":"2024-05-28T21:40:04.88Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The layout of the store is designed beautifully! The staff were super nice and helped me right away. I went in today to get my glasses adjusted as they always fell off my face and Antonio was wonderful. He was efficient and gave me indepth details about my glasses. They fit so nicely now, like they're a brand new pair!","comment":{"@type":"Comment","name":"","datePublished":"2024-05-29T05:07:48.795Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"harold natanawan"},"datePublished":"2024-05-23T17:53:04.548Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr. Lam is excellent on what she do as an optometrist. She will really find and recommend the right power for your eyes without over powering them. Happy to be a patient here at LensCrafter Galleria, Stonestown. Highly recommended.","comment":{"@type":"Comment","name":"","datePublished":"2024-05-24T03:19:31.442Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sheryll Bruce"},"datePublished":"2024-05-20T20:57:14.18Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio from lenscrafters stonestown was really helpful and knowledgeable.","comment":{"@type":"Comment","name":"","datePublished":"2024-05-21T03:52:52.075Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hsin Yu Chen"},"datePublished":"2024-05-17T02:14:40.383Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came in today to get my glasses fixed. The service was excellent, and they didn't charge me anything. Highly recommended!","comment":{"@type":"Comment","name":"","datePublished":"2024-05-18T00:46:57.591Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"James Olson"},"datePublished":"2024-04-30T19:26:01.238Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Really helpful staff at this location","comment":{"@type":"Comment","name":"","datePublished":"2024-05-01T03:18:55.749Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Natalya Koroleva"},"datePublished":"2024-04-27T23:23:07.402Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"On April 20th I went to LensCrafters at Stonestown to order lenses for my glasses with an employee named Elise. I brought my own frames and left it with her so that they could put the frames in. On April 22nd and 24th I received texts from LensCrafters that my glasses were ready for pickup. So on April 27th I go to Stonestown to pick up my glasses and Antonio, the team leader, with an unfriendly tone tells me that the lenses are ready but the frames he cannot find and doesn’t know where they are, that if I’d like I can select frames at their store. At that point I’m furious, he had no display of accountability; how can you tell me that the frames that I purchased outside of the store you cannot find and you don’t know what happened to them, that they may be with the lab technician who isn’t there during the weekend. Unbelievably poor customer service and with two other employees standing there dumbfounded. There is a huge lack of communication between employees. When I purchased the lenses on 4/20 I requested both a text and a phone call when they are ready but I only received two texts; even one of the employees was surprised and questioned why I received a text when glasses weren’t ready.\nThen Antonio tells me that if they find them someone will give me a call on Monday or Tuesday for pickup, and that any compensation will be a conversation with a manager Cerina who is usually there Monday through Fridays 10:40-5pm. This was very unprofessional and the worst experience I ever had.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-28T13:26:32.377Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6263YMBGf so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Grzegorz Cudok"},"datePublished":"2024-04-26T20:30:33.98Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Really friendly stuff they have fixed my wife's sunglasses free of charge ;). Antonio saved our day","comment":{"@type":"Comment","name":"","datePublished":"2024-04-27T08:53:04.125Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ann Nguyen"},"datePublished":"2024-04-23T21:45:03.547Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jessica was super helpful and provided amazing customer service. She was knowledgeable and shared all the options I had for me to pick the right lenses I needed for my glasses. Will definitely come back for her service!","comment":{"@type":"Comment","name":"","datePublished":"2024-04-24T05:31:14.769Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Haley Alexis"},"datePublished":"2024-04-21T03:19:38.96Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing experience with Serina ! She was so attentive and helpful during my search for the perfect glasses. I left feeling confident and will return to see Serina. Definitely ask for Serina to help find the perfect pair 🤓","comment":{"@type":"Comment","name":"","datePublished":"2024-04-22T01:38:18.245Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rex Fermin"},"datePublished":"2024-04-21T03:00:07.373Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio and Michael were very helpful in replacing my lenses on a couple of ray ban sunglasses. They were both very courteous and knowledgeable. I definitely appreciate the great customer service. I will definitely come back.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-22T01:36:40.474Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"rainie ye"},"datePublished":"2024-04-17T21:18:51.333Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"非常有耐心解释。","comment":{"@type":"Comment","name":"","datePublished":"2024-04-18T04:28:27.307Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maria Powell"},"datePublished":"2024-04-15T23:44:36.285Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had an outstanding experience at LensCrafters inside Galleria Mall in SF! Their ability to accommodate a same-day appointment was a lifesaver. The staff were incredibly friendly, making me feel welcomed and valued. I love my eyeglasses and left truly satisfied with the service and care I received. Five stars without a doubt!","comment":{"@type":"Comment","name":"","datePublished":"2024-04-16T06:21:05.725Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"James Ko"},"datePublished":"2024-04-10T05:57:45.769Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very nice office, friendly service, staff was helpful and price is reasonable","comment":{"@type":"Comment","name":"","datePublished":"2024-04-11T01:20:23.542Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Melissa W"},"datePublished":"2024-04-09T20:00:29.083Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-04-10T03:49:43.076Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gladys Kupper"},"datePublished":"2024-04-03T21:59:21.3Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Hi Lens Crafter!\n\nI’ve been bringing my eyeglasses to you over the years to merely replace my discolored nosepieces.\n\nYour company has always been more than gracious to accommodate my requests.\nI dropped off my glasses to Antonio on March 25, 2024. I picked up my glasses with new nose pieces from Serina on March 27, 2024.\n\nThey were both kind and professional! I’d say Lens Crafter knows how to attract the best people!\n\nThank you Antonio and Serina for your help. Gladys Kupper","comment":{"@type":"Comment","name":"","datePublished":"2024-04-04T10:19:23.179Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"naty ba"},"datePublished":"2024-03-28T07:00:08.7Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Tenia un problema con los gomitas que lleva mis lentes y al entrar a la tienda rapidamente me atiendieron. Excelente servicio yo si volveria a regresar.","comment":{"@type":"Comment","name":"","datePublished":"2024-03-29T01:00:04.628Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robby C"},"datePublished":"2024-03-19T14:30:26.775Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had accidentally slept on my glasses and so the frame of my glasses end up bent/uneven. Luckily, I was assisted quite quickly by the assistant manager who was able to help to fix it for me as well as clean. Very nice staff!","comment":{"@type":"Comment","name":"","datePublished":"2024-03-19T18:24:04.686Z","text":"Thanks for your review! We are happy to hear our associates made your visit a great experience for you. We look forward to seeing you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alan Castillo"},"datePublished":"2024-03-14T20:29:23.487Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Serina is so great in helping me! Thank you","comment":{"@type":"Comment","name":"","datePublished":"2024-03-15T02:55:50.683Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ryan"},"datePublished":"2024-03-08T10:23:47.061Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Several different employees including the manager were kind and helpful, and really took the time to make sure my glasses were a good fit. I would definitely recommend this store.","comment":{"@type":"Comment","name":"","datePublished":"2024-03-09T01:46:56.516Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jose Ramirez"},"datePublished":"2024-03-03T00:32:01.584Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing people, they're the best!!!!!","comment":{"@type":"Comment","name":"","datePublished":"2024-03-03T01:26:37.335Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gail Denise Barbeau-Juarez"},"datePublished":"2024-02-21T00:25:28.372Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I am absolutely thrilled with my experience at Stonestown Lenscrafters! From the moment I stepped in, I was greeted with warm, smiles, and exceptional customer service. The staff there are not only knowledgeable, but incredibly patient, guiding me through the process of choosing the perfect pair of prescription glasses tailored just for me. Thank you, especially Serina, for going above and beyond to assist me.","comment":{"@type":"Comment","name":"","datePublished":"2024-02-21T01:23:59.224Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Radford Salas"},"datePublished":"2023-12-21T17:48:46.513Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Always a good experience.","comment":{"@type":"Comment","name":"","datePublished":"2023-12-22T07:06:05.878Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Freedom Justice"},"datePublished":"2023-12-04T23:59:57.002Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wonderful customer service, professional, competent, kind, professional and patient.","comment":{"@type":"Comment","name":"","datePublished":"2023-12-05T01:29:50.141Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alex Kashtan"},"datePublished":"2023-12-01T22:44:15.466Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Switched to lens crafters here because I thought it would be more convenient. Turns out these people are completely incompetent. 3 seperate appointments to get contact lenses. Once they were “ordered” or at least they told me they were ordered, come to find out they never ordered them. They didn’t have any trials to give me so I had to go without for a month. When they finally did order them, they lost my order and had to reorder them. These people are incompetent, do not go here unless you want to get your prescription a month and a half after your appointment. Absurd.","comment":{"@type":"Comment","name":"","datePublished":"2023-12-04T17:36:45.145Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/6263iPdsv so we can follow up and redirect your concern to appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hortencia Vazquez"},"datePublished":"2023-09-14T23:09:23.854Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very friendly and patient\nEspecially Jessica","comment":{"@type":"Comment","name":"","datePublished":"2023-09-14T23:40:25.278Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nigel Brim"},"datePublished":"2023-08-25T18:20:39.139Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-08-25T20:44:43.39Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kurt Duecker"},"datePublished":"2023-07-21T22:25:39.556Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-07-22T16:51:24Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Roberto S. Gatchalian (gatchabert)"},"datePublished":"2023-07-18T03:37:02.757Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Eileen was great. She answered every question I had and the overall experience was awesome.","comment":{"@type":"Comment","name":"","datePublished":"2023-07-20T20:56:45Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joseph Le"},"datePublished":"2023-07-05T22:26:37.964Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-07-07T03:04:04Z","text":"Thank you for your review! We look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Viranda K"},"datePublished":"2023-07-01T01:00:01.608Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Irma helped fix my glasses and she was so sweet! Even went the extra mile to help make a screw they didn't have!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-04T01:04:09Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leo Leckey"},"datePublished":"2023-06-10T21:37:53.379Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-06-16T02:58:14Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lelouch L"},"datePublished":"2023-04-21T03:49:50.816Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good experience!","comment":{"@type":"Comment","name":"","datePublished":"2023-05-18T01:07:58Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nick Rubio"},"datePublished":"2023-04-19T18:31:58.965Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very helpful and friendly. Worked with my to solve my problem and get my glasses good as new.","comment":{"@type":"Comment","name":"","datePublished":"2023-05-09T03:53:56Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elgene Crescini"},"datePublished":"2023-04-12T03:16:02.098Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-04-17T20:01:08Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Erika Cruz"},"datePublished":"2023-04-08T00:23:50.973Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-04-12T15:59:44Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"️Gerlie Vedad"},"datePublished":"2023-03-23T21:00:41.347Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing customer service, Serina and her team always have great energy and are all very approachable.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Omar Martinez"},"datePublished":"2023-03-18T18:33:29.56Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Serena was amazing and fixed my glasses free of charge. Thank you!!","comment":{"@type":"Comment","name":"","datePublished":"2023-03-24T19:04:29Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Trang Ta"},"datePublished":"2023-02-18T01:41:53.855Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"April Rosenlund Ford"},"datePublished":"2022-12-11T04:04:49.207Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"This experience has to do with their receipts and inability to email copies. When dealing with insurance and having do fine detail on the retail receipt break down when it doesn’t match the FSA charge it’s exhausting having to drive to the store to work it out. Insurance is not fun but the retail shop doesn’t have to not use email to send copies. And then all they use are register receipts? Come on!","comment":{"@type":"Comment","name":"","datePublished":"2022-12-16T16:48:11Z","text":"Thank you for your review. We are sorry to hear your experience did not meet your expectations. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sonia Ballesteros"},"datePublished":"2022-11-11T20:47:43.34Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service, fixed my daughter’s nose pieces in 10 min at no charge!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-16T14:44:50Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"J A"},"datePublished":"2022-11-05T19:29:48.11Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great customer service. Eileen went above and beyond to help me.","comment":{"@type":"Comment","name":"","datePublished":"2022-11-07T15:00:36Z","text":"Thank you for your review! We are happy to hear that all of your questions were answered. We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Juan Ca"},"datePublished":"2022-10-31T23:11:10.61Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Customer service is solid and her attention to details to meet our needs was awesome. When people matter you can't help but go back!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-01T13:25:13Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"callista"},"datePublished":"2022-10-11T07:14:15.694Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"DONT GO THERE!!!!!!!!They scratched my frame while adjusting!!!!!And they didn’t say anything about it!!!!!!Worst experience ever!!!!","comment":{"@type":"Comment","name":"","datePublished":"2022-10-11T21:10:21Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"BabySoft Pink"},"datePublished":"2022-10-05T22:31:03.859Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Perfect, sales are so helpful and the optometrist is joyfully pleasant. My night driving problem solved in half a day!!! 👍🏻👍🏻👍🏻","comment":{"@type":"Comment","name":"","datePublished":"2022-10-06T20:33:46Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jackie Rogers"},"datePublished":"2022-10-03T22:45:32.401Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My optometrist was avaialable almost right away- within 10 minutes after I walked in. The doctor was very informative and info was given in a detailed care plan for my eye problems. She even included details on the best diet for your eyes! She was efficient and lovely.\nMy assistant Eileen helped with every detail. Insurance coverage facts, best deals, etc.\nMy glasses were ready the next day.\nWhat can I say? Great local business.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nyan Wai Lin Aung"},"datePublished":"2022-09-08T04:09:42.593Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a really great experience while getting a pair of glasses from this store. Marianne, who helped me out was not only very informative about the products such and lenses and frames, she was also very positive and caring as well. I would definitely recommend coming to this store to check out the many frames and deals that they have. Overall I was very satisfied with my experience at the store 😁😁","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Viet Le"},"datePublished":"2022-09-06T00:17:26.344Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Staff were extremely rude. Went to ask a question regarding pricing and insurance and staff could not be bothered to stop using her personal cell phone to even answer. Kept using industry terminology and expecting customers to understand her by just repeating the same thing. Would not come back again and would recommend just going to Golden Vision in the same mall. I can see why the store is a barren wasteland when your staff behaves like that and there's other options to pick from now.","comment":{"@type":"Comment","name":"","datePublished":"2022-09-06T14:37:53Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Neal"},"datePublished":"2022-08-26T02:03:07.177Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Quick service, attentive staff, wide variety of frames, including Ray-Ban Stories.\n\nI came here for an eye exam as a first-time visitor. The medical forms were easy to fill out and I was seen after a few minutes of waiting. They have machines that blow air into your eyeball to check the pressure, but I opted for a chemical solution and a manual exam done by the optometrist. I'm glad that there's nothing wrong with my eyes and I got to try on a bunch of interesting frames.","comment":{"@type":"Comment","name":"","datePublished":"2022-08-26T13:20:01Z","text":"Hi! Thank you so much for your positive review. We are happy we could help with your vision needs and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelly Nguyen"},"datePublished":"2022-08-11T20:23:20.127Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lens crafter has such an amazing team! They were super helpful and helped me fix my sunglasses that were stretched. The lady who helped me was so sweet and attentive to my needs and I was honestly blown away. I love their selection of glasses and highly recommend coming here for all your glasses and sunglasses needs!","comment":{"@type":"Comment","name":"","datePublished":"2022-08-15T13:04:31Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robert Phillips"},"datePublished":"2022-08-06T03:14:50.222Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service by well trained vision consultants. Lab manager Jessica is outstanding. Very knowledgeable and customer oriented. Fantastic work making prescription glasses.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Raul Yanez"},"datePublished":"2022-07-31T20:32:47.248Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Highly professional and friendly service to explain options, thank you very much!","comment":{"@type":"Comment","name":"","datePublished":"2022-08-01T16:11:41Z","text":"Awesome to hear! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelly Huang"},"datePublished":"2022-07-25T00:42:03.994Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-07-25T14:07:36Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Everton Araujo"},"datePublished":"2022-07-24T22:35:51.871Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Steve & Serina are amazing!!!","comment":{"@type":"Comment","name":"","datePublished":"2022-07-25T14:56:55Z","text":"Hi! Thank you so much for your review. We are excited to hear that Steve and Serina were able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bethany"},"datePublished":"2022-07-24T02:24:56.554Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Awful customer service from the woman at the front desk. She was openly hostile; when having difficultly finding my insurance I asked to check the information. She scoffed and said she had already shown it to me when she hadn’t. Clearly, she didn’t want to be there helping me. She even told me I would only have a few minutes to look as they were closing soon, in a tone that made me feel like I was being kicked out. This place does not deserve your business.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-26T15:09:08Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah Linden"},"datePublished":"2022-07-13T18:30:21.309Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"Very poor process. To get contact lens prescription have to come back multiple times to finalize. Very bad communication in office resulting in multiple trips back for me. Will not return.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-14T12:55:20Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Josie Louie"},"datePublished":"2022-07-11T23:16:27.567Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"It was so helpful.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-12T15:46:55Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anna Mnuskina"},"datePublished":"2022-07-11T19:20:52.621Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This place is amazing. Eileen was phenomenal in helping me and giving me a quote. I really appreciate all of her hard work!","comment":{"@type":"Comment","name":"","datePublished":"2022-07-12T16:45:47Z","text":"Hi! Thank you so much for your review. We are excited to hear Eileen was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"lily phan"},"datePublished":"2022-07-02T03:47:27.451Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ricceri"},"datePublished":"2022-06-16T19:41:12.378Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lens Crafters in Stonestown, on San Francisco’s Westside, has competent, friendly staff people. Big shout out to Eileen who helped me today with a quick repair.\nI went in again today to order 2 new pairs of glasses. Great service from Marjorie.","comment":{"@type":"Comment","name":"","datePublished":"2022-06-17T17:51:44Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Angela Lowrance"},"datePublished":"2022-06-02T00:43:28.818Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"Shopping was easy, selection was nice, but when you are told that lenses will be already cut when you show up just to be told that they aren’t? VERY annoying to say the least.","comment":{"@type":"Comment","name":"","datePublished":"2022-06-02T14:30:09Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Geoffrey Ocampo"},"datePublished":"2022-05-17T18:39:20.891Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-05-18T18:29:13Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nubia Sanchez"},"datePublished":"2022-05-14T22:30:11.79Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Marie Murphy"},"datePublished":"2022-05-13T23:26:22.431Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Loved the staff, the professionalism, and the kindness. I got my glasses within less than two hours. So excited! Would definitely recommend LensCrafters in Stonestown!","comment":{"@type":"Comment","name":"","datePublished":"2022-05-16T19:01:58Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Granados"},"datePublished":"2022-05-05T20:54:20.291Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lalla Carini"},"datePublished":"2022-05-02T05:44:38.681Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-05-02T13:57:32Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jeffrey Lam"},"datePublished":"2022-05-01T22:22:02.569Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was there mid-April looking to update my eyeglasses since they were about 6 years old. I was helped by the Assistant Store Manager by the name of Ellen or Eileen (my apologies for getting the name wrong). She helped me maximize my vision benefits to get me 2 pairs of eye glasses for cheap. *Thanks a bunch!* She made my time at Lens Crafters painless. I would definitely come here again for the outstanding customer service. Highly recommended to anyone who needs new eye glasses.","comment":{"@type":"Comment","name":"","datePublished":"2022-05-02T16:37:07Z","text":"Awesome to hear! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Abe Rojas"},"datePublished":"2022-04-29T01:05:36.364Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing service!","comment":{"@type":"Comment","name":"","datePublished":"2022-04-29T14:08:24Z","text":"Awesome to hear! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"charm g"},"datePublished":"2022-04-19T20:57:11.474Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-21T13:25:39Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alexandra Goodman"},"datePublished":"2022-04-14T18:52:51.03Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-15T20:42:23Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mattie Edwards"},"datePublished":"2022-04-07T19:59:32.969Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cecilia Chan"},"datePublished":"2022-03-30T20:58:12.946Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-01T19:22:15Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelli Walsh"},"datePublished":"2022-03-28T19:12:26.267Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Eileen at Stonestown was lovely. On my recent visit, she tightened the screws on both my eye glasses and sun glasses for better alignment. Much appreciated her help.","comment":{"@type":"Comment","name":"","datePublished":"2022-03-29T20:00:00Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rob Trivetti"},"datePublished":"2022-03-26T23:56:01.717Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"From scheduling to picking up my new glasses, it was such an easy, fun process. The whole staff is friendly, informed, and incredibly helpful. Visit the Stonestown Mall in SF if you need vision care or new glasses.","comment":{"@type":"Comment","name":"","datePublished":"2022-04-01T17:59:03Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Chien Yeh"},"datePublished":"2022-03-25T19:29:55.863Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Iris Zhu"},"datePublished":"2022-03-25T01:48:18.663Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-03-25T14:27:40Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"walter herbert"},"datePublished":"2022-03-21T19:14:45.516Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very friendly customer service!","comment":{"@type":"Comment","name":"","datePublished":"2022-03-25T15:14:49Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ravi Krishnaswamy"},"datePublished":"2022-03-19T21:31:48.248Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent service. My lenses need to be fixed in a new frame. Other optometrists were not able. They did it literally in 2 minutes!! Extremely skilled! Also have a great selection.","comment":{"@type":"Comment","name":"","datePublished":"2022-03-24T15:46:40Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Aster Chin"},"datePublished":"2022-03-17T22:13:17.523Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Zhao"},"datePublished":"2022-03-17T00:22:06.437Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Thomas Gore-Schreck"},"datePublished":"2022-03-07T23:42:50.523Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very helpful and easy experience!! Will be back at this location.","comment":{"@type":"Comment","name":"","datePublished":"2022-03-08T16:57:45Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leilani Cruz"},"datePublished":"2022-03-05T22:03:28.493Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Saarth Kurle"},"datePublished":"2022-03-04T23:35:54.716Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eric Shaw"},"datePublished":"2022-03-04T21:22:48.907Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The team we responsive, helpful and had an eye for helping me find glasses that made me look great and great turnaround time.","comment":{"@type":"Comment","name":"","datePublished":"2022-03-09T18:21:41Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Junhui Wang"},"datePublished":"2022-03-04T02:14:40.958Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-03-04T15:20:37Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yuritzi Jacobo"},"datePublished":"2022-02-18T21:57:22.222Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Beatriz Lim"},"datePublished":"2022-02-16T03:07:32.878Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"The visit to LensCrafters was great! Dr. Chow was very thorough and also provided me with a lot of information and advice on proper eye care. The customer service after the visit wasn’t as great. I asked for both of my receipts to be sent to me by email just to reduce paper waste and I never received them. I also was told that I was supposed to get a call/text to tell me that my glasses were ready the next day. I had to call them near the end of their hours for them to inform me that it was ready the whole time. I confirmed my phone number and email before leaving the store so I’m not sure what happened.","comment":{"@type":"Comment","name":"","datePublished":"2022-02-16T15:36:28Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Matthew Brenner"},"datePublished":"2022-01-29T23:43:36.315Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Raeshondra Dike"},"datePublished":"2022-01-25T01:32:16.972Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Phenomenal customer service! Best I’ve ever had from any Lens Crafters, I will definitely be coming here as long as I’m living in San Francisco! Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2022-01-25T16:31:10Z","text":"Awesome to hear! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Darrel Lewis"},"datePublished":"2022-01-23T00:21:28.033Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service at a great price !!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Serina Navarro"},"datePublished":"2022-01-22T17:17:27.541Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service!! Jessica is always so helpful","comment":{"@type":"Comment","name":"","datePublished":"2022-01-27T19:20:38.367Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"nishant mungali"},"datePublished":"2022-01-20T02:32:17.36Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service. Everyone is very friendly and helpful.","comment":{"@type":"Comment","name":"","datePublished":"2022-01-20T15:29:12Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Halina Yen"},"datePublished":"2022-01-19T23:24:44.307Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Eileen is fantastic!! Thank you for having her wonderful expertise and warm, welcoming attitude at your company. Please do not lose her, as I am not a current customer, but I will be back here for my next pair of glasses very soon because of Eileen!","comment":{"@type":"Comment","name":"","datePublished":"2022-01-20T18:03:54Z","text":"Hi! Thank you so much for your review. We are excited to hear Eileen was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eric Millman"},"datePublished":"2022-01-05T20:52:26.4Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Experience was incredible. Folks here know their stuff and were extremely helpful and efficient.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lisa Silberstein"},"datePublished":"2022-01-01T00:44:53.979Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Eileen was amazing! Super great experience on a busy day. Thank you so much.","comment":{"@type":"Comment","name":"","datePublished":"2022-01-04T21:39:15Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stephen Yarbrough"},"datePublished":"2021-12-25T01:11:36.709Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tiffany Wong"},"datePublished":"2021-12-24T01:02:17.013Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had a wonderful experience at LensCrafters at Stonestown! It was a super easy experience getting to try on a wide variety of eyeglass frames. Staff let you take your time while doing this and there is plenty of space inside the store to walk around and socially distance from others (given covid pandemic). From there, everything was efficient and easy thanks to Eileen’s help! She was fantastic and knowledgeable in helping me select the right type of lens for the frames and placing the order. The glasses were ready in less than a week and I’m super happy with the result! Highly recommend this place for the service, and the selection.","comment":{"@type":"Comment","name":"","datePublished":"2021-12-27T16:17:55Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dan Quine"},"datePublished":"2021-12-22T20:07:28.555Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Competent, fast service, great range of frames and contact lens options.","comment":{"@type":"Comment","name":"","datePublished":"2021-12-28T17:54:15Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anna Center"},"datePublished":"2021-12-19T23:55:58.1Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in to get my glasses adjusted so they’d stop falling off my face, and even though they normally don’t do adjustments on weekends, Serena helped me out and did it for me! What a lifesaver! Thank you","comment":{"@type":"Comment","name":"","datePublished":"2021-12-20T15:28:01Z","text":"Hi! Thank you so much for your review. We are excited to hear Serena was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"theo tam"},"datePublished":"2021-12-14T22:14:10.822Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-12-15T18:52:27Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lee Brenner"},"datePublished":"2021-12-14T09:54:49.928Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"After going here for ever, they settled a dispute on their slow time frame over 3-4 months","comment":{"@type":"Comment","name":"","datePublished":"2021-12-14T15:02:31Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"eric hickerson"},"datePublished":"2021-12-04T22:15:33.575Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"Brought my prescription in to have an inexpensive back up pair of glasses made that day. Never received a text saying they were done so I came back to pick them up anyway and they were done. As I was leaving the store I noticed the lenses were completely unacceptable. Scratches, multiple chips, and installed in the frames so there were spaces and falling out. Immediately turned around and showed the counter employee and she apologized and said they would remake them but they wouldn’t be available til the next day around 1 and they would text me when they were done. Called at 2pm the next day and they had not started them and said they didn’t know when they would be available because the lab was busy. Wasn’t helped until the employee’s were done on their phones and was told that I shouldn’t purchase the cheap lenses because they break easily until I told here they were just made that way today and she apologized because they were so bad looking. Horrible service and craftsmanship, try to find another location.","comment":{"@type":"Comment","name":"","datePublished":"2021-12-07T14:20:13Z","text":"Hi there, thank you for your review. We are disappointed to hear about your experience. We strive to provide the best glasses and customer service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters so we can resolve this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Silva Bidanian"},"datePublished":"2021-12-01T19:08:58.818Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Olga Pekar"},"datePublished":"2021-11-30T23:36:44.252Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Absolutely horrible service, delays with zero notifications and no response when contacting them","comment":{"@type":"Comment","name":"","datePublished":"2021-12-01T19:00:27Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Karen Stradford"},"datePublished":"2021-11-30T01:23:31.194Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Deniz"},"datePublished":"2021-11-29T01:53:42.915Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Super friendly staff. Love to come back and get some shades too.","comment":{"@type":"Comment","name":"","datePublished":"2021-11-29T14:57:39Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michael Nguyen"},"datePublished":"2021-11-29T00:55:57.776Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Everyone was amazingly helpful. Eileen and Dr.Eng were especially helpful!","comment":{"@type":"Comment","name":"","datePublished":"2021-11-29T15:21:10Z","text":"Hi! Thank you so much for your review. We are excited to hear that Eiileen and Dr. Eng were able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Edwin Nguyen"},"datePublished":"2021-11-29T00:55:02.97Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-29T15:21:48Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Christian Trezvant"},"datePublished":"2021-11-24T22:18:54.337Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Irma is sooooooooo cool! Super informative. She helped me go through all my diff insurances for the best price. She also gave me great advice and personal opinion on my new frames! She’s super helpful. Answered ALL my questions (a lot of them) and knew exactly what she was doing! Will def be coming back JUST to see her! Thank you Irma!!!!!! 🏌🏾‍♂️🏌🏾‍♂️🏌🏾‍♂️🏌🏾‍♂️","comment":{"@type":"Comment","name":"","datePublished":"2021-11-26T21:49:16Z","text":"Thanks for the review! We are happy to hear that all of your questions were answered. We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"kayla nuno"},"datePublished":"2021-11-24T00:25:19.626Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-24T17:33:47Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Avery Hansen"},"datePublished":"2021-11-21T02:26:15.72Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-23T20:23:55.432Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bradley Flynn"},"datePublished":"2021-11-18T19:51:14.562Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Irene, Serina, and Irma were amazing. I needed urgent new lenses post eye surgery and they got me a pair the very next day. They were all so helpful, informative, and patient. World class customer service.","comment":{"@type":"Comment","name":"","datePublished":"2021-11-24T16:46:45Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ReRe’s Nails Regina"},"datePublished":"2021-11-17T17:36:21.095Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very friendly service serina was so helpful and patient with me and never made me feel rushed to pick my frames","comment":{"@type":"Comment","name":"","datePublished":"2021-11-17T20:54:03Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Shari"},"datePublished":"2021-11-11T06:20:20.224Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I give one star, because sales lady in the store by the name of serina is very unhelpful & purposely she ignored me (bad customer service). I hope store owner look in to this. Dr. & eye exam was great.","comment":{"@type":"Comment","name":"","datePublished":"2021-11-11T15:04:27Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We apologize that we did not exceed your expectations during your visit. We value our customer’s feedback! Please go to https://www.luxotticacustomercare.com/lenscrafters to provide your information so we can contact you and work to resolve the issue"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Grumpy garbageman"},"datePublished":"2021-11-09T21:26:50.033Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-11T15:41:05.209Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robbie Molinar"},"datePublished":"2021-11-06T22:26:56.519Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing service! The best lens crafters in the bay. They have the best selection of frames.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"maria Drake"},"datePublished":"2021-11-06T19:13:30.241Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-12T16:25:48Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Casey Morgan"},"datePublished":"2021-11-06T18:52:17.876Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The Manager Serina and her staff were very efficient and knowledgeable in helping me with the frame selection.","comment":{"@type":"Comment","name":"","datePublished":"2021-11-12T14:47:44.916Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Val Desuyo"},"datePublished":"2021-11-04T22:57:07.222Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-10T19:12:56Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Josh Fong"},"datePublished":"2021-10-28T20:32:42.415Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nathan Chein"},"datePublished":"2021-10-28T01:21:44.526Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"A++!! Fast and easy","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bonnie Fimbres"},"datePublished":"2021-10-27T22:21:03.239Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I received a very comprehensive eye exam from Dr. Ng, but more important, she spent a lot of time answering all my questions and explained everything in terms I could understand. I am so happy with this visit and will return for my annual exams in the future.\nJessica was very helpful with selecting frames and explaining g my insurance coverage. My glasses were ready in 30 in minutes!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Chris Chan"},"datePublished":"2021-10-27T01:22:32.285Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Eileen and Imani were wonderful! Eileen was awesome, walked me through everything, gave me options for booking an appointment, sat down with me to help me decide on the best looking frames, and was really personable. I am so happy to have come here because of her. Imani had impeccable customer service and walked me through what each eye machine does. The doctor was great at explaining everything as well! This place is so efficient and helpful!","comment":{"@type":"Comment","name":"","datePublished":"2021-10-27T13:25:35Z","text":"Hi! Thank you so much for your review. We are excited to hear that Eileen and Imani were able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"lana stein"},"datePublished":"2021-10-26T22:27:04.256Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I needed a pair of new glasses. I was offered a plenty of the frames to choose and great help suggesting which frame fits better. The representative was extremely professional, helpful, friendly and patient. I felt really happy leaving the office.","comment":{"@type":"Comment","name":"","datePublished":"2021-10-28T13:36:08.05Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mica Manotoc"},"datePublished":"2021-10-26T00:48:14.198Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-02T20:36:56Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Debra Plousha-Moore"},"datePublished":"2021-10-25T22:48:04.96Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-02T19:23:43Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elizabeth Strong"},"datePublished":"2021-10-23T00:37:49.594Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a fantastic experience at LensCrafters. Eileen, was especially helpful. She went above and beyond to make sure I had the perfect set of frames. I am very picky and Eileen took the time to answer all my questions and provide me with the information I needed. She also was extremely patient while I considered my options. I definitely recommend LensCrafters and you’ll be lucky if Eileen is there :)","comment":{"@type":"Comment","name":"","datePublished":"2021-10-28T18:37:18Z","text":"Hi! Thank you so much for your review. We are excited to hear Eileen was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Emily M"},"datePublished":"2021-10-19T21:45:41.041Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Employees are very kind, and products are great quality.","comment":{"@type":"Comment","name":"","datePublished":"2021-10-22T14:42:07Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Veronica Lewis"},"datePublished":"2021-10-19T19:47:55.965Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Super friendly and helpful.","comment":{"@type":"Comment","name":"","datePublished":"2021-10-21T20:30:03Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jasmine Juarez"},"datePublished":"2021-10-19T19:44:16.6Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-10-21T20:41:36Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"a l"},"datePublished":"2021-10-19T19:01:40.015Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-10-21T19:49:07Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Misty Lam"},"datePublished":"2021-10-09T19:23:41.835Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The woman who helped me was extremely knowledgeable, helpful, and friendly. I am changing my regular eye place because of her. I wish I caught her name.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nick Bianculli"},"datePublished":"2021-10-09T06:24:42.344Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Danyang Fu"},"datePublished":"2021-10-03T18:30:34.248Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had the eye exam with Dr Lam yesterday. She is very knowledgeable, professional, attentive and patient. She explains every test and every result/image with you and makes sure you understand your eye health. I have family history of glaucoma so I’m always a bit concerned of this. She went over everything and reassured me nothing was wrong mutiole times- I feel she went above and beyond to calm my anxiety down as well 💆🏻‍♀️💆🏻‍♀️ fast check in process compared to other places I’ve been to for eye exams. The front desk and the people picking up phone calls are always friendly. I also got the glasses here!! Very cute collection! highly highly recommend!","comment":{"@type":"Comment","name":"","datePublished":"2021-10-04T19:03:55Z","text":"Hi! Thank you so much for your review. We are excited to hear Dr. Lam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Donnielle Kirkland"},"datePublished":"2021-09-26T23:43:36.5Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was recently in for an eye exam and glasses, and the customer service was terrific! When I entered the store, I was greeted and got help right away and checked in for my appointment. Serina, who I believe is the store manager help me from the start until I left with no hassle; even when the store got busy, she made sure I was good along with other customers, and that's why I kept coming. Her knowledge when it comes to frame and lens is awe-inspiring. Thank you again for the incredible service, and I can't wait to get my glasses. 👓","comment":{"@type":"Comment","name":"","datePublished":"2021-09-27T18:12:35Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rich Richmond"},"datePublished":"2021-09-23T23:10:00.638Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This is my go to store every time I need new eyewear. I come here every year or so for an eye exam. The doctor is friendly and the staff is helpful. I definitely recommend this store.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rich Aransazo"},"datePublished":"2021-09-23T23:03:09.918Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I love everything about this store. They have good variety and selections of frames. The store manager is also very helpful and knowledgeable about their products! 5 stars all the way","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Igor Maydanskiy"},"datePublished":"2021-09-23T01:42:13.171Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-10-07T13:29:58Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Natalia Guenther-Murcia"},"datePublished":"2021-09-11T18:19:28.453Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jialing Hung"},"datePublished":"2021-08-01T00:51:02.005Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff I encountered made my experience excellent. MD Ng is professional and warm, taking the time to answer my questions, listening to and comforting me, with her pleasant smile the whole time. The other excellent staff is Eldrin. He shows good attitude and does his best to attend my needs. Thank you.","comment":{"@type":"Comment","name":"","datePublished":"2021-08-03T13:56:46Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michael Lopez"},"datePublished":"2021-07-22T20:53:03.236Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-08-12T20:04:30Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Oscar Mackey"},"datePublished":"2021-07-19T18:32:38.674Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mechelle Williams"},"datePublished":"2021-07-12T20:16:11.138Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wonderful service and almost zero wait time. I got my eye exam and then came back to be fitted for contacts and to order. Ordered a pair of glasses as well.","comment":{"@type":"Comment","name":"","datePublished":"2021-07-16T19:59:45Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Darzelle E Oliveros"},"datePublished":"2021-06-21T02:50:13.464Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Helpful and accommodating staff. Dr. Teresa Wong was so lovely and informative. Great customer service!!","comment":{"@type":"Comment","name":"","datePublished":"2021-06-21T20:58:33Z","text":"Hi! Thank you so much for your review. We are excited to hear Dr. Wong was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Usagi Yojimbo"},"datePublished":"2021-06-20T00:23:41.486Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Eldrin was very professional and courteous. He owned my issue from start to finish and ensured that I was satisfied with my new glasses. He is definitely as asset to this location.","comment":{"@type":"Comment","name":"","datePublished":"2021-06-22T20:58:08Z","text":"Hi! Thank you so much for your review. We are excited to hear Eldrin was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eric"},"datePublished":"2021-05-17T02:59:28.041Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Not long ago, I had visited this LensCrafters, and it turned out to be a positive experience. Dr. Wong not only checked my prescription for eye glasses, she also patiently addressed concerns about my eye health. A shoutout to this office for having an exceptional optometrist on staff. Otherwise, I am still deciding on whether to have my replacement lenses made here due to the unappealing cost.","comment":{"@type":"Comment","name":"","datePublished":"2021-05-17T13:53:51Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Patricia Hayes"},"datePublished":"2021-05-13T02:39:53.518Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-05-13T13:40:08Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"deborah"},"datePublished":"2021-05-06T19:46:48.841Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Recently I had a special request for LensCrafters to replace my elderly father's glasses that the hospital had lost. Jessica assisted me with this and she and the optometrist pushed everything through and his replacement glasses arrived at my doorstep in about 24 hours. I am SO impressed!","comment":{"@type":"Comment","name":"","datePublished":"2021-05-07T15:47:28Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alan Leung"},"datePublished":"2021-04-23T09:51:04.888Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Knowledgeable staff and great customer Service! I will definitely make this my number 1 choice when it comes to eyeglasses and prescription.","comment":{"@type":"Comment","name":"","datePublished":"2021-04-23T19:29:49Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pete Reich"},"datePublished":"2020-12-02T22:43:56.842Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service, professional and friendly! Thanks to the Team...","comment":{"@type":"Comment","name":"","datePublished":"2020-12-03T17:21:28Z","text":"Thank you, we look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nene"},"datePublished":"2020-09-08T05:49:53.7Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Shuai Guan"},"datePublished":"2020-02-06T18:25:23.723Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This location is HORRIBLE. I had my eye exam here and let them change my lenses on my glasses. It's already been A MONTH and I don't even know where my glasses went.","comment":{"@type":"Comment","name":"","datePublished":"2020-02-14T15:56:57Z","text":"Hi Shuai, thanks for your review. We are sorry to hear about the delay in getting back your glasses -- we aim to have them ready on the date given to you at the store, if not sooner. Please go to https://bit.ly/LC-LUX so we can follow up to resolve this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Boguslawa Noworyta"},"datePublished":"2020-01-16T04:03:39.549Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"TeeMoney"},"datePublished":"2020-01-11T01:23:05.257Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joan Berosil"},"datePublished":"2018-12-20T19:07:54.214Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"It's my first time to do a review. I was just really so disappointed. staff told me to pick up my glasses at 10am the next day. I came in at 11am just to make sure it's all ready, and need to go to work at 12pm. But it was so disappointing, it wasn't ready yet and need to wait for another 30minutes.","comment":{"@type":"Comment","name":"","datePublished":"2018-12-21T15:26:43.686Z","text":"Hi JB, thank you for your review. We value your feedback as it helps us improve our service. Please go to bit.ly/LC-Support so we can follow up with you directly."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michie Garcia"},"datePublished":"2018-10-19T02:43:45.585Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"We all have different experiences and opinions. I almost did not want to come to this location due to all the horrible reviews I saw in Yelp. But the frames I really wanted might be in stock. So, I took my chances! And I am SO glad I did because I felt moaded. Right when I walked in, I was greeted and the staff continued to check up on me to make sure I get the help I need while browsing. There's so many highend brands to choose from. I wasted more time browsing than finalizing the transaction.\n\nEveryone was nice and courteous but there's one particular staff that stood out. Her name is Evelyn. She is the sweetest and most helpful sales associate I've encountered so far! She was very upfront with her opinion about which glasses looked better on me. After all the back and forth with types of frame that looks best, I was sold by this Prada eyeglasses. I couldn't be more happier coming here, had a smooth transaction, and found the ideal glasses that I want. Thanks LensCrafters for a great experience!","comment":{"@type":"Comment","name":"","datePublished":"2018-10-31T13:56:35.182Z","text":"Hi Michie! Thank you so much for your review. We are excited to hear Evelyn and the rest of the team were able to help make your experience at LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carlos Hernandez"},"datePublished":"2017-09-24T03:26:01.643Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joe Maristela"},"datePublished":"2017-08-20T18:42:45.13Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"T L"},"datePublished":"2017-04-30T15:08:01.845Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jessica Vazquez"},"datePublished":"2016-10-18T07:10:48.663Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Quick run to LC to use the warranty kn my glasses before they expire. Thanks Serina for helping out. Always a pleasure to come to the Stonestown location.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nelly Aguilar"},"datePublished":"2016-04-01T01:43:50.67Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Friendly people.\nTreat you like family.\nMake sure you dont feel nervous and very patient.\nDefinately coming back here again.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Justin Rosenthal"},"datePublished":"2014-10-28T23:09:10.321Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was surprised how professional it was considering it was in the mall. The doctor i had was very friendly and helpful. I strongly recommend getting your eyes checked here.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joel Pelletier Sn."},"datePublished":"2013-05-02T02:13:40.308Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This was a fine experience, the Doc was very friendly and professional. The Staff got me what I needed and I'm a happy camper! The place in in the mall so have some fun and shop or grab a bite to eat.\n\nJoel","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lior Ron"},"datePublished":"2011-01-18T06:47:24.052Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went there for an eye exam (not to buy glasses) and had a great experience:\n- you can set the appointment over the web (scheduled the same day)\n- the Doctor was well informed, helpful, friendly, told me what she's doing in every stage\n- They have the latest test devices\n+ its in the gallery, so plenty of parking and you can jump for dinner/shopping after.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}}]</script><script type="application/ld+json">[{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bryan Edwards"},"datePublished":"2025-03-13T01:22:29.19Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This is review for Jessica V the Optical Manager ONLY.\n\nI came into Lens Crafters in the Serramonte mall after the Pandemic shutdown was lifted. Full disclosure I was having a bit of difficulty with the person helping me and Jessica stepped in. I instantly felt this was gonna be a long-term relationship. I bought my contacts and left about four or five months later my arms weren’t as long as they used to be and I was having to use those cheater readers. A friend of mine who did a lot of the talk shows told me that she had a pair of glasses that were clear on top and were progressive to the bottom so that she could read and not look like an old lady with a pair of readers hanging off her nose… I was intrigued so I popped back over to Lens Crafters And ask Jessica hey can we make some of these? To which Jessica said absolutely let’s pick out a frame but I need to get my eyes rechecked again so I did that and ended up walking out with a new pair of regular glasses and a new pair of sunglasses/progressive readers/Swiss Army knife pair of glasses that Jessica made for me. OK, we’re off to the races about six months or seven months past and I was in love with these glasses. It was time for my annual eye exam. This would be 2022 again I got my eyes checked. I got my contacts and was super happy then Jess said “hey you should grab another pair of regular glasses and give your eyes rest from the contacts you’ve worn them for 40 years to which I was like Yeah right but then we found a really cool pair of yellow Persol’s This is where Jessica and I went to work. I like the brown lens for contrast I like the blue mirror flash that Jessie suggested for the sun and they had to be hyper photo sensitive. Let’s just say when I got these glasses it was the secret sauce. I think it was four weeks. I was back in buying another pair of Ray-Ban‘s with the same secret sauce lens I waited about nine months and then brought in a pair of Randolph engineering aviators and told Jess to make me a pair of sunglasses with the secret sauce lens She came up with.\nI think since then I have bought three more pairs of glasses and we just ordered another pair today. Of course with the secret sauce lenses.\n\nI guess what I’m trying to say in my long winded kind-of-way is Jessica is an amazing human being. Like family. The kind of person that instantly knows what you’re looking for and has the technical proudness to be able to help you design and get the exact lenses that you want since that is her forte is grinding lenses. If you’ve read this far and you want a special pair of glasses lenses or maybe your own secret sauce just walk in and ask for Jessica Monday through Friday. If you go on the weekend, you’ll just have to wait.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ani"},"datePublished":"2025-03-09T19:37:14.464Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Really good store! Alexandro helped me a lot","comment":{"@type":"Comment","name":"","datePublished":"2025-03-10T05:23:17.239Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mikey B"},"datePublished":"2025-03-08T19:24:54.881Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"quick attentiveness, business like but not stuffy, friendly, willing to give personal opinions. I think the inventory is generous and the staff knowledgable and polite and friendly. the prices probably compare to other stores or better but I have to say the price of my lenses was kinda ridiculous. Keep in mind though, I bought the most expensive lenses they have.\nall and all they get an \"A\" from me!","comment":{"@type":"Comment","name":"","datePublished":"2025-03-09T06:13:42.227Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eugene Ng"},"datePublished":"2025-03-07T23:56:37.497Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-03-08T08:30:10.492Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sean Glass"},"datePublished":"2025-02-25T01:44:08.032Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Walked in knowing exactly what I wanted to buy, looked around, stood in the store, made eye contact with multiple associates and didn't even get a hello.\nI can buy designer glasses lots of places. It won't be here.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-28T21:03:57.145Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Wyland Chapman"},"datePublished":"2025-02-24T22:54:48.93Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"The exam and doctor were fine, but when I ordered my glasses, I asked the retail associate for transition lenses to which she said they could add a “coating” to the lenses after I receive my glasses. When I picked up the glasses, I inquired about the transition lenses and the same associate told me I would need to replace my lenses and pay out of pocket for new ones. I pushed back and reminded her she told me otherwise. She said I would receive a call from someone to discuss the issue but never did. Overall, bad experience with retail and won’t be returning.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-28T21:14:52.927Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Situ"},"datePublished":"2025-02-13T01:53:06.009Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio adjusted my glasses and now I like them more. Yay","comment":{"@type":"Comment","name":"","datePublished":"2025-02-14T01:41:48.341Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kyle R"},"datePublished":"2025-02-09T02:51:36.246Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Needed to get my glasses repaired when a screw disappeared a few days ago. The employees were very helpful and got my glasses back to me with a replacement screw and cleaned within the same hour I walked in with no notice. Wish I got their name so I could shout them out here 👓","comment":{"@type":"Comment","name":"","datePublished":"2025-02-10T02:55:08.494Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Peter D. Hernandez (lockcapalot)"},"datePublished":"2025-02-07T20:46:09.785Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-02-08T05:55:31.001Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kathy Mora"},"datePublished":"2025-01-29T16:28:55.08Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-01-30T03:42:57.34Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cindy Thai"},"datePublished":"2025-01-27T03:18:00.178Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you Antonio for taking the time to help me adjust my glasses.\n\nAntonio was nice and friendly.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-28T01:36:07.57Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Keoni H J"},"datePublished":"2025-01-18T04:22:40.836Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-01-19T10:18:13.688Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Richard Tseng"},"datePublished":"2025-01-14T20:45:28.698Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Customer service experience has been terrible. They work hard to sell you on their Rayban Metas but then do nothing to help with product delays or supply issues.\n\nHad one person leave a message to say she will follow up after learning the glasses will be delayed for a week, then nothing for 3 weeks. When I call to check up on its status they told me it would be another week and then hung up on me.\n\nStill waiting on if I’ll “love what I see” but I definitely don’t like how customers are being treated.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-15T07:03:30.629Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Fiona Wang"},"datePublished":"2025-01-06T00:59:44.557Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Nice adjustment to the frame:)","comment":{"@type":"Comment","name":"","datePublished":"2025-01-07T01:12:45.202Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"P LAST"},"datePublished":"2025-01-06T00:21:26.102Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"impeccable service!","comment":{"@type":"Comment","name":"","datePublished":"2025-01-06T07:11:01.467Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jot Ranu"},"datePublished":"2024-12-28T00:35:23.361Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"My experience understanding whether my coverage was in network was abhorrent. I booked my appointment through ZocDoc -- which in the screenshot, implies that the office is in fact network with my VSP plan. The office called me the Friday before my Sunday appointment to confirm my insurance information but I was unable to answer while travelling for work (which is on me), but as ZocDoc told me I was in network, I wasn't concerned.\n\nUpon arriving to the appointment, it took the admin team 15-20 minutes to try and find my information and then they instructed me to call VSP to try and troubleshoot whether I had a member ID. The VSP voice recording (closed since it was a Sunday) said I should be able to provide just my SSN and as long as they were in network, I should be fine.\n\nThe front desk person stated that I likely was not in network then but was unable to explain specifically why / what plans under VSP they take because they don't know. I was turned away from the appointment unless I wanted to pay out of pocket for all of my services (~$125 for the appointment and ~$125+ for lens)\n\nLater in the week, I confirmed that I had not made a mistake on ZocDoc and re-checked that this VSP plan was coming up as in-network. I called LensCrafters to let them know there may be a mistake -- the associate asked me to hold for 7-10 minutes to confirm my insurance details. After 25 minutes on hold, another associate picked up and apologized for the long hold time but wasn't sure what I needed. He explained that they \"accept\" the insurance and may provide a discount, but may not actually be in network? While he was understanding and cited this happens to other patients, he also shared they are not in control of the ZocDoc experience and guided me toward leaving a review to get this resolved.\n\nI want to emphasize that the Doctor and associates were trying to be helpful but were not effectively able to provide a clear answer of whether this is in-network or not or resolve the issue with the ZocDoc booking. I'm leaving this review to ensure the erroneous listing on ZocDoc is fixed and no one else's time is wasted. Health insurance is painful enough - providers working within it should be able to communicate at least their bounds within it effectively and clearly to patients","comment":{"@type":"Comment","name":"","datePublished":"2024-12-28T10:12:03.762Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Andrey Pitin"},"datePublished":"2024-12-07T23:14:24.04Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Representative Antonio was wary helpful and attentive. Solve my problems with my glasses in 10 minutes. Always use this business for any glasses problems thank you very much","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sorel Denholtz"},"datePublished":"2024-11-18T02:21:08.285Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I stopped in to have a pair of glasses tightened and Antonio did an excellent job. Quick and perfect on the first try.","comment":{"@type":"Comment","name":"","datePublished":"2024-11-18T19:01:29.436Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"leo kang"},"datePublished":"2024-10-30T04:13:23.664Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service! Broke the line holding my half rims together and they fixed it quickly and for free! Very friendly","comment":{"@type":"Comment","name":"","datePublished":"2024-10-31T19:23:10.003Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Doug Siu"},"datePublished":"2024-10-10T00:23:24.608Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Irma was wonderful! Highly recommend getting your glasses from her","comment":{"@type":"Comment","name":"","datePublished":"2024-10-11T20:07:03.032Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hello, my name is nim"},"datePublished":"2024-09-27T22:45:21.003Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio was awesome in helping me adjust my frames. Thanks so much for the excellent service!","comment":{"@type":"Comment","name":"","datePublished":"2024-10-03T19:13:47.399Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joanne Huang"},"datePublished":"2024-09-18T02:56:40.283Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio was so helpful and friendly! We went right before the store closed and he was still able to provide such good service!","comment":{"@type":"Comment","name":"","datePublished":"2024-09-19T20:32:39.655Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"S Sam"},"datePublished":"2024-08-29T23:47:51.184Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"great service!","comment":{"@type":"Comment","name":"","datePublished":"2024-08-30T08:33:57.127Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Veronica L"},"datePublished":"2024-08-27T18:39:07.066Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came to this LensCrafters for new glasses a few months ago and the first pair I got it was a challenge to see (peripheral distortion) and didn’t have the best experience after trying to get it looked at. I worked with the customer service team after they responded to this review and they reviewed my challenges with the prescription and adjusted to a new pair. I was honestly surprised by their tenacity to get it right and I have much better fitting glasses now. It was extra work for them but I appreciate they saw the process through.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-28T04:14:10.066Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6267lf8rR so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jonathan Freedman"},"datePublished":"2024-08-16T21:25:41.711Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-08-17T06:25:01.052Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Roberto Aguero"},"datePublished":"2024-08-06T01:16:48.689Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very kind to repair my glasses for no cost, shout out to Terrance Choy for having them ready and looking good in around 15 minutes.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-07T00:37:29.215Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nikki Bayar"},"datePublished":"2024-07-28T20:00:39.143Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went in to get a few pairs of glasses adjusted and Antonio did a great job helping me! Really enjoyed working with him and will definitely be coming back to this location","comment":{"@type":"Comment","name":"","datePublished":"2024-07-29T04:42:31.117Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ian"},"datePublished":"2024-07-25T18:08:08.273Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in because my spectacles weren’t fitting well and they expertly adjusted my nose pads to make it more comfortable!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-26T03:18:22.227Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michelle Sauzier"},"datePublished":"2024-07-15T23:58:02.224Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio, the Team Lead at LensCrafters, provided great service during my recent visit. Despite the busy atmosphere, he made me feel like a priority. Antonio immediately paused what he was doing to address my needs, quickly and efficiently fixing the issue with my glasses. Throughout the process, he remained polite and professional, ensuring I felt valued as a customer.\n\nI don't always receive such attentive service, but Antonio truly understood the assignment. I highly recommend LensCrafters, thanks to his outstanding customer care.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-18T00:12:39.128Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sara Alarcón"},"datePublished":"2024-07-09T07:14:57.634Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"The doctor was nice, precise, and helpful. However, the salesperson that was “helping” me didn’t really engage much in the sale. She also mentioned that their system was down so I couldn’t get my glasses done or even a quote for the final price. She charged me $113 but gave me a receipt for $47.88 that was obviously the wrong one as it had someone else name on it and the time stamp did not match. Weird experience overall. Not sure if I can recommend this place yet.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-11T00:10:11.187Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6265lKRR9 so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"rftrooper"},"datePublished":"2024-07-07T18:15:37.868Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio was great","comment":{"@type":"Comment","name":"","datePublished":"2024-07-08T03:13:07.099Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Veronica L"},"datePublished":"2024-07-06T07:35:42.21Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Attentive, professional and timely service. Many thanks to the hardworking staff who repaired my sunglasses on a federal holiday (July 4th) - especially Antonio. Ya’ll are the best!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-07T01:03:19.708Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jimmy Tran"},"datePublished":"2024-07-04T18:27:13.615Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had recently purchased a pair of Ray-Ban Hexagonal Flat Lenses sunglasses from Ray-Ban. Even though I didn’t get the glasses from LensCrafters, Antonio was very happy to do a free adjustment on my sunglasses when I stopped by. Very friendly service.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-05T02:56:18.115Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anastasia M"},"datePublished":"2024-07-03T17:57:36.336Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Nice and knowledgeable doctors and staff. Corrected my previous prescription and addressed several problems I have at my age. In less than a week, I have a new pair of glasses.\nThank you, Teresa and team.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-04T03:31:25.306Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Shari Young"},"datePublished":"2024-06-02T20:27:51.489Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went to this store for an adjustment to my sunglasses purchased at another Lenscrafter store (they never got it right).\nAntonio at Stonestown store came to help me the moment I walked in the door, and finally (!) my glasses don’t slip off my face.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-04T06:26:46.51Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anya"},"datePublished":"2024-06-02T19:37:35.737Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wonderful experience thanks to Hayley and the wonderful eye doctors on staff. First time getting contacts today and Hayley was so incredibly helpful and encouraging (and fun!!) She spent extra time with me and crafting the best methods for me possible to get them in and out of my eye. Best customer service!","comment":{"@type":"Comment","name":"","datePublished":"2024-06-04T05:51:41.893Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Keller Xiao"},"datePublished":"2024-05-28T21:40:04.88Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The layout of the store is designed beautifully! The staff were super nice and helped me right away. I went in today to get my glasses adjusted as they always fell off my face and Antonio was wonderful. He was efficient and gave me indepth details about my glasses. They fit so nicely now, like they're a brand new pair!","comment":{"@type":"Comment","name":"","datePublished":"2024-05-29T05:07:48.795Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"harold natanawan"},"datePublished":"2024-05-23T17:53:04.548Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr. Lam is excellent on what she do as an optometrist. She will really find and recommend the right power for your eyes without over powering them. Happy to be a patient here at LensCrafter Galleria, Stonestown. Highly recommended.","comment":{"@type":"Comment","name":"","datePublished":"2024-05-24T03:19:31.442Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sheryll Bruce"},"datePublished":"2024-05-20T20:57:14.18Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio from lenscrafters stonestown was really helpful and knowledgeable.","comment":{"@type":"Comment","name":"","datePublished":"2024-05-21T03:52:52.075Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hsin Yu Chen"},"datePublished":"2024-05-17T02:14:40.383Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came in today to get my glasses fixed. The service was excellent, and they didn't charge me anything. Highly recommended!","comment":{"@type":"Comment","name":"","datePublished":"2024-05-18T00:46:57.591Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"James Olson"},"datePublished":"2024-04-30T19:26:01.238Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Really helpful staff at this location","comment":{"@type":"Comment","name":"","datePublished":"2024-05-01T03:18:55.749Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Natalya Koroleva"},"datePublished":"2024-04-27T23:23:07.402Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"On April 20th I went to LensCrafters at Stonestown to order lenses for my glasses with an employee named Elise. I brought my own frames and left it with her so that they could put the frames in. On April 22nd and 24th I received texts from LensCrafters that my glasses were ready for pickup. So on April 27th I go to Stonestown to pick up my glasses and Antonio, the team leader, with an unfriendly tone tells me that the lenses are ready but the frames he cannot find and doesn’t know where they are, that if I’d like I can select frames at their store. At that point I’m furious, he had no display of accountability; how can you tell me that the frames that I purchased outside of the store you cannot find and you don’t know what happened to them, that they may be with the lab technician who isn’t there during the weekend. Unbelievably poor customer service and with two other employees standing there dumbfounded. There is a huge lack of communication between employees. When I purchased the lenses on 4/20 I requested both a text and a phone call when they are ready but I only received two texts; even one of the employees was surprised and questioned why I received a text when glasses weren’t ready.\nThen Antonio tells me that if they find them someone will give me a call on Monday or Tuesday for pickup, and that any compensation will be a conversation with a manager Cerina who is usually there Monday through Fridays 10:40-5pm. This was very unprofessional and the worst experience I ever had.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-28T13:26:32.377Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6263YMBGf so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Grzegorz Cudok"},"datePublished":"2024-04-26T20:30:33.98Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Really friendly stuff they have fixed my wife's sunglasses free of charge ;). Antonio saved our day","comment":{"@type":"Comment","name":"","datePublished":"2024-04-27T08:53:04.125Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ann Nguyen"},"datePublished":"2024-04-23T21:45:03.547Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jessica was super helpful and provided amazing customer service. She was knowledgeable and shared all the options I had for me to pick the right lenses I needed for my glasses. Will definitely come back for her service!","comment":{"@type":"Comment","name":"","datePublished":"2024-04-24T05:31:14.769Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Haley Alexis"},"datePublished":"2024-04-21T03:19:38.96Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing experience with Serina ! She was so attentive and helpful during my search for the perfect glasses. I left feeling confident and will return to see Serina. Definitely ask for Serina to help find the perfect pair 🤓","comment":{"@type":"Comment","name":"","datePublished":"2024-04-22T01:38:18.245Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rex Fermin"},"datePublished":"2024-04-21T03:00:07.373Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Antonio and Michael were very helpful in replacing my lenses on a couple of ray ban sunglasses. They were both very courteous and knowledgeable. I definitely appreciate the great customer service. I will definitely come back.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-22T01:36:40.474Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"rainie ye"},"datePublished":"2024-04-17T21:18:51.333Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"非常有耐心解释。","comment":{"@type":"Comment","name":"","datePublished":"2024-04-18T04:28:27.307Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maria Powell"},"datePublished":"2024-04-15T23:44:36.285Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had an outstanding experience at LensCrafters inside Galleria Mall in SF! Their ability to accommodate a same-day appointment was a lifesaver. The staff were incredibly friendly, making me feel welcomed and valued. I love my eyeglasses and left truly satisfied with the service and care I received. Five stars without a doubt!","comment":{"@type":"Comment","name":"","datePublished":"2024-04-16T06:21:05.725Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"James Ko"},"datePublished":"2024-04-10T05:57:45.769Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very nice office, friendly service, staff was helpful and price is reasonable","comment":{"@type":"Comment","name":"","datePublished":"2024-04-11T01:20:23.542Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Melissa W"},"datePublished":"2024-04-09T20:00:29.083Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-04-10T03:49:43.076Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gladys Kupper"},"datePublished":"2024-04-03T21:59:21.3Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Hi Lens Crafter!\n\nI’ve been bringing my eyeglasses to you over the years to merely replace my discolored nosepieces.\n\nYour company has always been more than gracious to accommodate my requests.\nI dropped off my glasses to Antonio on March 25, 2024. I picked up my glasses with new nose pieces from Serina on March 27, 2024.\n\nThey were both kind and professional! I’d say Lens Crafter knows how to attract the best people!\n\nThank you Antonio and Serina for your help. Gladys Kupper","comment":{"@type":"Comment","name":"","datePublished":"2024-04-04T10:19:23.179Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"naty ba"},"datePublished":"2024-03-28T07:00:08.7Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Tenia un problema con los gomitas que lleva mis lentes y al entrar a la tienda rapidamente me atiendieron. Excelente servicio yo si volveria a regresar.","comment":{"@type":"Comment","name":"","datePublished":"2024-03-29T01:00:04.628Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robby C"},"datePublished":"2024-03-19T14:30:26.775Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had accidentally slept on my glasses and so the frame of my glasses end up bent/uneven. Luckily, I was assisted quite quickly by the assistant manager who was able to help to fix it for me as well as clean. Very nice staff!","comment":{"@type":"Comment","name":"","datePublished":"2024-03-19T18:24:04.686Z","text":"Thanks for your review! We are happy to hear our associates made your visit a great experience for you. We look forward to seeing you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alan Castillo"},"datePublished":"2024-03-14T20:29:23.487Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Serina is so great in helping me! Thank you","comment":{"@type":"Comment","name":"","datePublished":"2024-03-15T02:55:50.683Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ryan"},"datePublished":"2024-03-08T10:23:47.061Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Several different employees including the manager were kind and helpful, and really took the time to make sure my glasses were a good fit. I would definitely recommend this store.","comment":{"@type":"Comment","name":"","datePublished":"2024-03-09T01:46:56.516Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jose Ramirez"},"datePublished":"2024-03-03T00:32:01.584Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing people, they're the best!!!!!","comment":{"@type":"Comment","name":"","datePublished":"2024-03-03T01:26:37.335Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gail Denise Barbeau-Juarez"},"datePublished":"2024-02-21T00:25:28.372Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I am absolutely thrilled with my experience at Stonestown Lenscrafters! From the moment I stepped in, I was greeted with warm, smiles, and exceptional customer service. The staff there are not only knowledgeable, but incredibly patient, guiding me through the process of choosing the perfect pair of prescription glasses tailored just for me. Thank you, especially Serina, for going above and beyond to assist me.","comment":{"@type":"Comment","name":"","datePublished":"2024-02-21T01:23:59.224Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Radford Salas"},"datePublished":"2023-12-21T17:48:46.513Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Always a good experience.","comment":{"@type":"Comment","name":"","datePublished":"2023-12-22T07:06:05.878Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Freedom Justice"},"datePublished":"2023-12-04T23:59:57.002Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wonderful customer service, professional, competent, kind, professional and patient.","comment":{"@type":"Comment","name":"","datePublished":"2023-12-05T01:29:50.141Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alex Kashtan"},"datePublished":"2023-12-01T22:44:15.466Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Switched to lens crafters here because I thought it would be more convenient. Turns out these people are completely incompetent. 3 seperate appointments to get contact lenses. Once they were “ordered” or at least they told me they were ordered, come to find out they never ordered them. They didn’t have any trials to give me so I had to go without for a month. When they finally did order them, they lost my order and had to reorder them. These people are incompetent, do not go here unless you want to get your prescription a month and a half after your appointment. Absurd.","comment":{"@type":"Comment","name":"","datePublished":"2023-12-04T17:36:45.145Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/6263iPdsv so we can follow up and redirect your concern to appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hortencia Vazquez"},"datePublished":"2023-09-14T23:09:23.854Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very friendly and patient\nEspecially Jessica","comment":{"@type":"Comment","name":"","datePublished":"2023-09-14T23:40:25.278Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nigel Brim"},"datePublished":"2023-08-25T18:20:39.139Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-08-25T20:44:43.39Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kurt Duecker"},"datePublished":"2023-07-21T22:25:39.556Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-07-22T16:51:24Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Roberto S. Gatchalian (gatchabert)"},"datePublished":"2023-07-18T03:37:02.757Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Eileen was great. She answered every question I had and the overall experience was awesome.","comment":{"@type":"Comment","name":"","datePublished":"2023-07-20T20:56:45Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joseph Le"},"datePublished":"2023-07-05T22:26:37.964Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-07-07T03:04:04Z","text":"Thank you for your review! We look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Viranda K"},"datePublished":"2023-07-01T01:00:01.608Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Irma helped fix my glasses and she was so sweet! Even went the extra mile to help make a screw they didn't have!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-04T01:04:09Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leo Leckey"},"datePublished":"2023-06-10T21:37:53.379Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-06-16T02:58:14Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lelouch L"},"datePublished":"2023-04-21T03:49:50.816Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good experience!","comment":{"@type":"Comment","name":"","datePublished":"2023-05-18T01:07:58Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nick Rubio"},"datePublished":"2023-04-19T18:31:58.965Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very helpful and friendly. Worked with my to solve my problem and get my glasses good as new.","comment":{"@type":"Comment","name":"","datePublished":"2023-05-09T03:53:56Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elgene Crescini"},"datePublished":"2023-04-12T03:16:02.098Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-04-17T20:01:08Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Erika Cruz"},"datePublished":"2023-04-08T00:23:50.973Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-04-12T15:59:44Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"️Gerlie Vedad"},"datePublished":"2023-03-23T21:00:41.347Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing customer service, Serina and her team always have great energy and are all very approachable.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Omar Martinez"},"datePublished":"2023-03-18T18:33:29.56Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Serena was amazing and fixed my glasses free of charge. Thank you!!","comment":{"@type":"Comment","name":"","datePublished":"2023-03-24T19:04:29Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Trang Ta"},"datePublished":"2023-02-18T01:41:53.855Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"April Rosenlund Ford"},"datePublished":"2022-12-11T04:04:49.207Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"This experience has to do with their receipts and inability to email copies. When dealing with insurance and having do fine detail on the retail receipt break down when it doesn’t match the FSA charge it’s exhausting having to drive to the store to work it out. Insurance is not fun but the retail shop doesn’t have to not use email to send copies. And then all they use are register receipts? Come on!","comment":{"@type":"Comment","name":"","datePublished":"2022-12-16T16:48:11Z","text":"Thank you for your review. We are sorry to hear your experience did not meet your expectations. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sonia Ballesteros"},"datePublished":"2022-11-11T20:47:43.34Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service, fixed my daughter’s nose pieces in 10 min at no charge!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-16T14:44:50Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"J A"},"datePublished":"2022-11-05T19:29:48.11Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great customer service. Eileen went above and beyond to help me.","comment":{"@type":"Comment","name":"","datePublished":"2022-11-07T15:00:36Z","text":"Thank you for your review! We are happy to hear that all of your questions were answered. We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Juan Ca"},"datePublished":"2022-10-31T23:11:10.61Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Customer service is solid and her attention to details to meet our needs was awesome. When people matter you can't help but go back!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-01T13:25:13Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"callista"},"datePublished":"2022-10-11T07:14:15.694Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"DONT GO THERE!!!!!!!!They scratched my frame while adjusting!!!!!And they didn’t say anything about it!!!!!!Worst experience ever!!!!","comment":{"@type":"Comment","name":"","datePublished":"2022-10-11T21:10:21Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"BabySoft Pink"},"datePublished":"2022-10-05T22:31:03.859Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Perfect, sales are so helpful and the optometrist is joyfully pleasant. My night driving problem solved in half a day!!! 👍🏻👍🏻👍🏻","comment":{"@type":"Comment","name":"","datePublished":"2022-10-06T20:33:46Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jackie Rogers"},"datePublished":"2022-10-03T22:45:32.401Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My optometrist was avaialable almost right away- within 10 minutes after I walked in. The doctor was very informative and info was given in a detailed care plan for my eye problems. She even included details on the best diet for your eyes! She was efficient and lovely.\nMy assistant Eileen helped with every detail. Insurance coverage facts, best deals, etc.\nMy glasses were ready the next day.\nWhat can I say? Great local business.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nyan Wai Lin Aung"},"datePublished":"2022-09-08T04:09:42.593Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a really great experience while getting a pair of glasses from this store. Marianne, who helped me out was not only very informative about the products such and lenses and frames, she was also very positive and caring as well. I would definitely recommend coming to this store to check out the many frames and deals that they have. Overall I was very satisfied with my experience at the store 😁😁","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Viet Le"},"datePublished":"2022-09-06T00:17:26.344Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Staff were extremely rude. Went to ask a question regarding pricing and insurance and staff could not be bothered to stop using her personal cell phone to even answer. Kept using industry terminology and expecting customers to understand her by just repeating the same thing. Would not come back again and would recommend just going to Golden Vision in the same mall. I can see why the store is a barren wasteland when your staff behaves like that and there's other options to pick from now.","comment":{"@type":"Comment","name":"","datePublished":"2022-09-06T14:37:53Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Neal"},"datePublished":"2022-08-26T02:03:07.177Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Quick service, attentive staff, wide variety of frames, including Ray-Ban Stories.\n\nI came here for an eye exam as a first-time visitor. The medical forms were easy to fill out and I was seen after a few minutes of waiting. They have machines that blow air into your eyeball to check the pressure, but I opted for a chemical solution and a manual exam done by the optometrist. I'm glad that there's nothing wrong with my eyes and I got to try on a bunch of interesting frames.","comment":{"@type":"Comment","name":"","datePublished":"2022-08-26T13:20:01Z","text":"Hi! Thank you so much for your positive review. We are happy we could help with your vision needs and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelly Nguyen"},"datePublished":"2022-08-11T20:23:20.127Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lens crafter has such an amazing team! They were super helpful and helped me fix my sunglasses that were stretched. The lady who helped me was so sweet and attentive to my needs and I was honestly blown away. I love their selection of glasses and highly recommend coming here for all your glasses and sunglasses needs!","comment":{"@type":"Comment","name":"","datePublished":"2022-08-15T13:04:31Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robert Phillips"},"datePublished":"2022-08-06T03:14:50.222Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service by well trained vision consultants. Lab manager Jessica is outstanding. Very knowledgeable and customer oriented. Fantastic work making prescription glasses.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Raul Yanez"},"datePublished":"2022-07-31T20:32:47.248Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Highly professional and friendly service to explain options, thank you very much!","comment":{"@type":"Comment","name":"","datePublished":"2022-08-01T16:11:41Z","text":"Awesome to hear! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelly Huang"},"datePublished":"2022-07-25T00:42:03.994Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-07-25T14:07:36Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Everton Araujo"},"datePublished":"2022-07-24T22:35:51.871Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Steve & Serina are amazing!!!","comment":{"@type":"Comment","name":"","datePublished":"2022-07-25T14:56:55Z","text":"Hi! Thank you so much for your review. We are excited to hear that Steve and Serina were able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bethany"},"datePublished":"2022-07-24T02:24:56.554Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Awful customer service from the woman at the front desk. She was openly hostile; when having difficultly finding my insurance I asked to check the information. She scoffed and said she had already shown it to me when she hadn’t. Clearly, she didn’t want to be there helping me. She even told me I would only have a few minutes to look as they were closing soon, in a tone that made me feel like I was being kicked out. This place does not deserve your business.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-26T15:09:08Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah Linden"},"datePublished":"2022-07-13T18:30:21.309Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"Very poor process. To get contact lens prescription have to come back multiple times to finalize. Very bad communication in office resulting in multiple trips back for me. Will not return.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-14T12:55:20Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Josie Louie"},"datePublished":"2022-07-11T23:16:27.567Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"It was so helpful.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-12T15:46:55Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anna Mnuskina"},"datePublished":"2022-07-11T19:20:52.621Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This place is amazing. Eileen was phenomenal in helping me and giving me a quote. I really appreciate all of her hard work!","comment":{"@type":"Comment","name":"","datePublished":"2022-07-12T16:45:47Z","text":"Hi! Thank you so much for your review. We are excited to hear Eileen was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"lily phan"},"datePublished":"2022-07-02T03:47:27.451Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ricceri"},"datePublished":"2022-06-16T19:41:12.378Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lens Crafters in Stonestown, on San Francisco’s Westside, has competent, friendly staff people. Big shout out to Eileen who helped me today with a quick repair.\nI went in again today to order 2 new pairs of glasses. Great service from Marjorie.","comment":{"@type":"Comment","name":"","datePublished":"2022-06-17T17:51:44Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Angela Lowrance"},"datePublished":"2022-06-02T00:43:28.818Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"Shopping was easy, selection was nice, but when you are told that lenses will be already cut when you show up just to be told that they aren’t? VERY annoying to say the least.","comment":{"@type":"Comment","name":"","datePublished":"2022-06-02T14:30:09Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Geoffrey Ocampo"},"datePublished":"2022-05-17T18:39:20.891Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-05-18T18:29:13Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nubia Sanchez"},"datePublished":"2022-05-14T22:30:11.79Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Marie Murphy"},"datePublished":"2022-05-13T23:26:22.431Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Loved the staff, the professionalism, and the kindness. I got my glasses within less than two hours. So excited! Would definitely recommend LensCrafters in Stonestown!","comment":{"@type":"Comment","name":"","datePublished":"2022-05-16T19:01:58Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Granados"},"datePublished":"2022-05-05T20:54:20.291Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lalla Carini"},"datePublished":"2022-05-02T05:44:38.681Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-05-02T13:57:32Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jeffrey Lam"},"datePublished":"2022-05-01T22:22:02.569Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was there mid-April looking to update my eyeglasses since they were about 6 years old. I was helped by the Assistant Store Manager by the name of Ellen or Eileen (my apologies for getting the name wrong). She helped me maximize my vision benefits to get me 2 pairs of eye glasses for cheap. *Thanks a bunch!* She made my time at Lens Crafters painless. I would definitely come here again for the outstanding customer service. Highly recommended to anyone who needs new eye glasses.","comment":{"@type":"Comment","name":"","datePublished":"2022-05-02T16:37:07Z","text":"Awesome to hear! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Abe Rojas"},"datePublished":"2022-04-29T01:05:36.364Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing service!","comment":{"@type":"Comment","name":"","datePublished":"2022-04-29T14:08:24Z","text":"Awesome to hear! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"charm g"},"datePublished":"2022-04-19T20:57:11.474Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-21T13:25:39Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alexandra Goodman"},"datePublished":"2022-04-14T18:52:51.03Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-15T20:42:23Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mattie Edwards"},"datePublished":"2022-04-07T19:59:32.969Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cecilia Chan"},"datePublished":"2022-03-30T20:58:12.946Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-01T19:22:15Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelli Walsh"},"datePublished":"2022-03-28T19:12:26.267Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Eileen at Stonestown was lovely. On my recent visit, she tightened the screws on both my eye glasses and sun glasses for better alignment. Much appreciated her help.","comment":{"@type":"Comment","name":"","datePublished":"2022-03-29T20:00:00Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rob Trivetti"},"datePublished":"2022-03-26T23:56:01.717Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"From scheduling to picking up my new glasses, it was such an easy, fun process. The whole staff is friendly, informed, and incredibly helpful. Visit the Stonestown Mall in SF if you need vision care or new glasses.","comment":{"@type":"Comment","name":"","datePublished":"2022-04-01T17:59:03Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Chien Yeh"},"datePublished":"2022-03-25T19:29:55.863Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Iris Zhu"},"datePublished":"2022-03-25T01:48:18.663Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-03-25T14:27:40Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"walter herbert"},"datePublished":"2022-03-21T19:14:45.516Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very friendly customer service!","comment":{"@type":"Comment","name":"","datePublished":"2022-03-25T15:14:49Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ravi Krishnaswamy"},"datePublished":"2022-03-19T21:31:48.248Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent service. My lenses need to be fixed in a new frame. Other optometrists were not able. They did it literally in 2 minutes!! Extremely skilled! Also have a great selection.","comment":{"@type":"Comment","name":"","datePublished":"2022-03-24T15:46:40Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Aster Chin"},"datePublished":"2022-03-17T22:13:17.523Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Zhao"},"datePublished":"2022-03-17T00:22:06.437Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Thomas Gore-Schreck"},"datePublished":"2022-03-07T23:42:50.523Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very helpful and easy experience!! Will be back at this location.","comment":{"@type":"Comment","name":"","datePublished":"2022-03-08T16:57:45Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leilani Cruz"},"datePublished":"2022-03-05T22:03:28.493Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Saarth Kurle"},"datePublished":"2022-03-04T23:35:54.716Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eric Shaw"},"datePublished":"2022-03-04T21:22:48.907Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The team we responsive, helpful and had an eye for helping me find glasses that made me look great and great turnaround time.","comment":{"@type":"Comment","name":"","datePublished":"2022-03-09T18:21:41Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Junhui Wang"},"datePublished":"2022-03-04T02:14:40.958Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-03-04T15:20:37Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yuritzi Jacobo"},"datePublished":"2022-02-18T21:57:22.222Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Beatriz Lim"},"datePublished":"2022-02-16T03:07:32.878Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"The visit to LensCrafters was great! Dr. Chow was very thorough and also provided me with a lot of information and advice on proper eye care. The customer service after the visit wasn’t as great. I asked for both of my receipts to be sent to me by email just to reduce paper waste and I never received them. I also was told that I was supposed to get a call/text to tell me that my glasses were ready the next day. I had to call them near the end of their hours for them to inform me that it was ready the whole time. I confirmed my phone number and email before leaving the store so I’m not sure what happened.","comment":{"@type":"Comment","name":"","datePublished":"2022-02-16T15:36:28Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Matthew Brenner"},"datePublished":"2022-01-29T23:43:36.315Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Raeshondra Dike"},"datePublished":"2022-01-25T01:32:16.972Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Phenomenal customer service! Best I’ve ever had from any Lens Crafters, I will definitely be coming here as long as I’m living in San Francisco! Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2022-01-25T16:31:10Z","text":"Awesome to hear! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Darrel Lewis"},"datePublished":"2022-01-23T00:21:28.033Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service at a great price !!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Serina Navarro"},"datePublished":"2022-01-22T17:17:27.541Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service!! Jessica is always so helpful","comment":{"@type":"Comment","name":"","datePublished":"2022-01-27T19:20:38.367Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"nishant mungali"},"datePublished":"2022-01-20T02:32:17.36Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service. Everyone is very friendly and helpful.","comment":{"@type":"Comment","name":"","datePublished":"2022-01-20T15:29:12Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Halina Yen"},"datePublished":"2022-01-19T23:24:44.307Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Eileen is fantastic!! Thank you for having her wonderful expertise and warm, welcoming attitude at your company. Please do not lose her, as I am not a current customer, but I will be back here for my next pair of glasses very soon because of Eileen!","comment":{"@type":"Comment","name":"","datePublished":"2022-01-20T18:03:54Z","text":"Hi! Thank you so much for your review. We are excited to hear Eileen was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eric Millman"},"datePublished":"2022-01-05T20:52:26.4Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Experience was incredible. Folks here know their stuff and were extremely helpful and efficient.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lisa Silberstein"},"datePublished":"2022-01-01T00:44:53.979Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Eileen was amazing! Super great experience on a busy day. Thank you so much.","comment":{"@type":"Comment","name":"","datePublished":"2022-01-04T21:39:15Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stephen Yarbrough"},"datePublished":"2021-12-25T01:11:36.709Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tiffany Wong"},"datePublished":"2021-12-24T01:02:17.013Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had a wonderful experience at LensCrafters at Stonestown! It was a super easy experience getting to try on a wide variety of eyeglass frames. Staff let you take your time while doing this and there is plenty of space inside the store to walk around and socially distance from others (given covid pandemic). From there, everything was efficient and easy thanks to Eileen’s help! She was fantastic and knowledgeable in helping me select the right type of lens for the frames and placing the order. The glasses were ready in less than a week and I’m super happy with the result! Highly recommend this place for the service, and the selection.","comment":{"@type":"Comment","name":"","datePublished":"2021-12-27T16:17:55Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dan Quine"},"datePublished":"2021-12-22T20:07:28.555Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Competent, fast service, great range of frames and contact lens options.","comment":{"@type":"Comment","name":"","datePublished":"2021-12-28T17:54:15Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anna Center"},"datePublished":"2021-12-19T23:55:58.1Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in to get my glasses adjusted so they’d stop falling off my face, and even though they normally don’t do adjustments on weekends, Serena helped me out and did it for me! What a lifesaver! Thank you","comment":{"@type":"Comment","name":"","datePublished":"2021-12-20T15:28:01Z","text":"Hi! Thank you so much for your review. We are excited to hear Serena was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"theo tam"},"datePublished":"2021-12-14T22:14:10.822Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-12-15T18:52:27Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lee Brenner"},"datePublished":"2021-12-14T09:54:49.928Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"After going here for ever, they settled a dispute on their slow time frame over 3-4 months","comment":{"@type":"Comment","name":"","datePublished":"2021-12-14T15:02:31Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"eric hickerson"},"datePublished":"2021-12-04T22:15:33.575Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"Brought my prescription in to have an inexpensive back up pair of glasses made that day. Never received a text saying they were done so I came back to pick them up anyway and they were done. As I was leaving the store I noticed the lenses were completely unacceptable. Scratches, multiple chips, and installed in the frames so there were spaces and falling out. Immediately turned around and showed the counter employee and she apologized and said they would remake them but they wouldn’t be available til the next day around 1 and they would text me when they were done. Called at 2pm the next day and they had not started them and said they didn’t know when they would be available because the lab was busy. Wasn’t helped until the employee’s were done on their phones and was told that I shouldn’t purchase the cheap lenses because they break easily until I told here they were just made that way today and she apologized because they were so bad looking. Horrible service and craftsmanship, try to find another location.","comment":{"@type":"Comment","name":"","datePublished":"2021-12-07T14:20:13Z","text":"Hi there, thank you for your review. We are disappointed to hear about your experience. We strive to provide the best glasses and customer service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters so we can resolve this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Silva Bidanian"},"datePublished":"2021-12-01T19:08:58.818Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Olga Pekar"},"datePublished":"2021-11-30T23:36:44.252Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Absolutely horrible service, delays with zero notifications and no response when contacting them","comment":{"@type":"Comment","name":"","datePublished":"2021-12-01T19:00:27Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Karen Stradford"},"datePublished":"2021-11-30T01:23:31.194Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Deniz"},"datePublished":"2021-11-29T01:53:42.915Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Super friendly staff. Love to come back and get some shades too.","comment":{"@type":"Comment","name":"","datePublished":"2021-11-29T14:57:39Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michael Nguyen"},"datePublished":"2021-11-29T00:55:57.776Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Everyone was amazingly helpful. Eileen and Dr.Eng were especially helpful!","comment":{"@type":"Comment","name":"","datePublished":"2021-11-29T15:21:10Z","text":"Hi! Thank you so much for your review. We are excited to hear that Eiileen and Dr. Eng were able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Edwin Nguyen"},"datePublished":"2021-11-29T00:55:02.97Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-29T15:21:48Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Christian Trezvant"},"datePublished":"2021-11-24T22:18:54.337Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Irma is sooooooooo cool! Super informative. She helped me go through all my diff insurances for the best price. She also gave me great advice and personal opinion on my new frames! She’s super helpful. Answered ALL my questions (a lot of them) and knew exactly what she was doing! Will def be coming back JUST to see her! Thank you Irma!!!!!! 🏌🏾‍♂️🏌🏾‍♂️🏌🏾‍♂️🏌🏾‍♂️","comment":{"@type":"Comment","name":"","datePublished":"2021-11-26T21:49:16Z","text":"Thanks for the review! We are happy to hear that all of your questions were answered. We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"kayla nuno"},"datePublished":"2021-11-24T00:25:19.626Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-24T17:33:47Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Avery Hansen"},"datePublished":"2021-11-21T02:26:15.72Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-23T20:23:55.432Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bradley Flynn"},"datePublished":"2021-11-18T19:51:14.562Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Irene, Serina, and Irma were amazing. I needed urgent new lenses post eye surgery and they got me a pair the very next day. They were all so helpful, informative, and patient. World class customer service.","comment":{"@type":"Comment","name":"","datePublished":"2021-11-24T16:46:45Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ReRe’s Nails Regina"},"datePublished":"2021-11-17T17:36:21.095Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very friendly service serina was so helpful and patient with me and never made me feel rushed to pick my frames","comment":{"@type":"Comment","name":"","datePublished":"2021-11-17T20:54:03Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Shari"},"datePublished":"2021-11-11T06:20:20.224Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I give one star, because sales lady in the store by the name of serina is very unhelpful & purposely she ignored me (bad customer service). I hope store owner look in to this. Dr. & eye exam was great.","comment":{"@type":"Comment","name":"","datePublished":"2021-11-11T15:04:27Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We apologize that we did not exceed your expectations during your visit. We value our customer’s feedback! Please go to https://www.luxotticacustomercare.com/lenscrafters to provide your information so we can contact you and work to resolve the issue"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Grumpy garbageman"},"datePublished":"2021-11-09T21:26:50.033Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-11T15:41:05.209Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robbie Molinar"},"datePublished":"2021-11-06T22:26:56.519Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Amazing service! The best lens crafters in the bay. They have the best selection of frames.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"maria Drake"},"datePublished":"2021-11-06T19:13:30.241Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-12T16:25:48Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Casey Morgan"},"datePublished":"2021-11-06T18:52:17.876Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The Manager Serina and her staff were very efficient and knowledgeable in helping me with the frame selection.","comment":{"@type":"Comment","name":"","datePublished":"2021-11-12T14:47:44.916Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Val Desuyo"},"datePublished":"2021-11-04T22:57:07.222Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-10T19:12:56Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Josh Fong"},"datePublished":"2021-10-28T20:32:42.415Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nathan Chein"},"datePublished":"2021-10-28T01:21:44.526Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"A++!! Fast and easy","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bonnie Fimbres"},"datePublished":"2021-10-27T22:21:03.239Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I received a very comprehensive eye exam from Dr. Ng, but more important, she spent a lot of time answering all my questions and explained everything in terms I could understand. I am so happy with this visit and will return for my annual exams in the future.\nJessica was very helpful with selecting frames and explaining g my insurance coverage. My glasses were ready in 30 in minutes!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Chris Chan"},"datePublished":"2021-10-27T01:22:32.285Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Eileen and Imani were wonderful! Eileen was awesome, walked me through everything, gave me options for booking an appointment, sat down with me to help me decide on the best looking frames, and was really personable. I am so happy to have come here because of her. Imani had impeccable customer service and walked me through what each eye machine does. The doctor was great at explaining everything as well! This place is so efficient and helpful!","comment":{"@type":"Comment","name":"","datePublished":"2021-10-27T13:25:35Z","text":"Hi! Thank you so much for your review. We are excited to hear that Eileen and Imani were able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"lana stein"},"datePublished":"2021-10-26T22:27:04.256Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I needed a pair of new glasses. I was offered a plenty of the frames to choose and great help suggesting which frame fits better. The representative was extremely professional, helpful, friendly and patient. I felt really happy leaving the office.","comment":{"@type":"Comment","name":"","datePublished":"2021-10-28T13:36:08.05Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mica Manotoc"},"datePublished":"2021-10-26T00:48:14.198Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-02T20:36:56Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Debra Plousha-Moore"},"datePublished":"2021-10-25T22:48:04.96Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-11-02T19:23:43Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elizabeth Strong"},"datePublished":"2021-10-23T00:37:49.594Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a fantastic experience at LensCrafters. Eileen, was especially helpful. She went above and beyond to make sure I had the perfect set of frames. I am very picky and Eileen took the time to answer all my questions and provide me with the information I needed. She also was extremely patient while I considered my options. I definitely recommend LensCrafters and you’ll be lucky if Eileen is there :)","comment":{"@type":"Comment","name":"","datePublished":"2021-10-28T18:37:18Z","text":"Hi! Thank you so much for your review. We are excited to hear Eileen was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Emily M"},"datePublished":"2021-10-19T21:45:41.041Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Employees are very kind, and products are great quality.","comment":{"@type":"Comment","name":"","datePublished":"2021-10-22T14:42:07Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Veronica Lewis"},"datePublished":"2021-10-19T19:47:55.965Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Super friendly and helpful.","comment":{"@type":"Comment","name":"","datePublished":"2021-10-21T20:30:03Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jasmine Juarez"},"datePublished":"2021-10-19T19:44:16.6Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-10-21T20:41:36Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"a l"},"datePublished":"2021-10-19T19:01:40.015Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-10-21T19:49:07Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Misty Lam"},"datePublished":"2021-10-09T19:23:41.835Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The woman who helped me was extremely knowledgeable, helpful, and friendly. I am changing my regular eye place because of her. I wish I caught her name.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nick Bianculli"},"datePublished":"2021-10-09T06:24:42.344Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Danyang Fu"},"datePublished":"2021-10-03T18:30:34.248Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had the eye exam with Dr Lam yesterday. She is very knowledgeable, professional, attentive and patient. She explains every test and every result/image with you and makes sure you understand your eye health. I have family history of glaucoma so I’m always a bit concerned of this. She went over everything and reassured me nothing was wrong mutiole times- I feel she went above and beyond to calm my anxiety down as well 💆🏻‍♀️💆🏻‍♀️ fast check in process compared to other places I’ve been to for eye exams. The front desk and the people picking up phone calls are always friendly. I also got the glasses here!! Very cute collection! highly highly recommend!","comment":{"@type":"Comment","name":"","datePublished":"2021-10-04T19:03:55Z","text":"Hi! Thank you so much for your review. We are excited to hear Dr. Lam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Donnielle Kirkland"},"datePublished":"2021-09-26T23:43:36.5Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was recently in for an eye exam and glasses, and the customer service was terrific! When I entered the store, I was greeted and got help right away and checked in for my appointment. Serina, who I believe is the store manager help me from the start until I left with no hassle; even when the store got busy, she made sure I was good along with other customers, and that's why I kept coming. Her knowledge when it comes to frame and lens is awe-inspiring. Thank you again for the incredible service, and I can't wait to get my glasses. 👓","comment":{"@type":"Comment","name":"","datePublished":"2021-09-27T18:12:35Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rich Richmond"},"datePublished":"2021-09-23T23:10:00.638Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This is my go to store every time I need new eyewear. I come here every year or so for an eye exam. The doctor is friendly and the staff is helpful. I definitely recommend this store.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rich Aransazo"},"datePublished":"2021-09-23T23:03:09.918Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I love everything about this store. They have good variety and selections of frames. The store manager is also very helpful and knowledgeable about their products! 5 stars all the way","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Igor Maydanskiy"},"datePublished":"2021-09-23T01:42:13.171Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-10-07T13:29:58Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Natalia Guenther-Murcia"},"datePublished":"2021-09-11T18:19:28.453Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jialing Hung"},"datePublished":"2021-08-01T00:51:02.005Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff I encountered made my experience excellent. MD Ng is professional and warm, taking the time to answer my questions, listening to and comforting me, with her pleasant smile the whole time. The other excellent staff is Eldrin. He shows good attitude and does his best to attend my needs. Thank you.","comment":{"@type":"Comment","name":"","datePublished":"2021-08-03T13:56:46Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michael Lopez"},"datePublished":"2021-07-22T20:53:03.236Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-08-12T20:04:30Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Oscar Mackey"},"datePublished":"2021-07-19T18:32:38.674Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mechelle Williams"},"datePublished":"2021-07-12T20:16:11.138Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wonderful service and almost zero wait time. I got my eye exam and then came back to be fitted for contacts and to order. Ordered a pair of glasses as well.","comment":{"@type":"Comment","name":"","datePublished":"2021-07-16T19:59:45Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Darzelle E Oliveros"},"datePublished":"2021-06-21T02:50:13.464Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Helpful and accommodating staff. Dr. Teresa Wong was so lovely and informative. Great customer service!!","comment":{"@type":"Comment","name":"","datePublished":"2021-06-21T20:58:33Z","text":"Hi! Thank you so much for your review. We are excited to hear Dr. Wong was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Usagi Yojimbo"},"datePublished":"2021-06-20T00:23:41.486Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Eldrin was very professional and courteous. He owned my issue from start to finish and ensured that I was satisfied with my new glasses. He is definitely as asset to this location.","comment":{"@type":"Comment","name":"","datePublished":"2021-06-22T20:58:08Z","text":"Hi! Thank you so much for your review. We are excited to hear Eldrin was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eric"},"datePublished":"2021-05-17T02:59:28.041Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Not long ago, I had visited this LensCrafters, and it turned out to be a positive experience. Dr. Wong not only checked my prescription for eye glasses, she also patiently addressed concerns about my eye health. A shoutout to this office for having an exceptional optometrist on staff. Otherwise, I am still deciding on whether to have my replacement lenses made here due to the unappealing cost.","comment":{"@type":"Comment","name":"","datePublished":"2021-05-17T13:53:51Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Patricia Hayes"},"datePublished":"2021-05-13T02:39:53.518Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-05-13T13:40:08Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"deborah"},"datePublished":"2021-05-06T19:46:48.841Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Recently I had a special request for LensCrafters to replace my elderly father's glasses that the hospital had lost. Jessica assisted me with this and she and the optometrist pushed everything through and his replacement glasses arrived at my doorstep in about 24 hours. I am SO impressed!","comment":{"@type":"Comment","name":"","datePublished":"2021-05-07T15:47:28Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alan Leung"},"datePublished":"2021-04-23T09:51:04.888Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Knowledgeable staff and great customer Service! I will definitely make this my number 1 choice when it comes to eyeglasses and prescription.","comment":{"@type":"Comment","name":"","datePublished":"2021-04-23T19:29:49Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pete Reich"},"datePublished":"2020-12-02T22:43:56.842Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service, professional and friendly! Thanks to the Team...","comment":{"@type":"Comment","name":"","datePublished":"2020-12-03T17:21:28Z","text":"Thank you, we look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nene"},"datePublished":"2020-09-08T05:49:53.7Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Shuai Guan"},"datePublished":"2020-02-06T18:25:23.723Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This location is HORRIBLE. I had my eye exam here and let them change my lenses on my glasses. It's already been A MONTH and I don't even know where my glasses went.","comment":{"@type":"Comment","name":"","datePublished":"2020-02-14T15:56:57Z","text":"Hi Shuai, thanks for your review. We are sorry to hear about the delay in getting back your glasses -- we aim to have them ready on the date given to you at the store, if not sooner. Please go to https://bit.ly/LC-LUX so we can follow up to resolve this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Boguslawa Noworyta"},"datePublished":"2020-01-16T04:03:39.549Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"TeeMoney"},"datePublished":"2020-01-11T01:23:05.257Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joan Berosil"},"datePublished":"2018-12-20T19:07:54.214Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"It's my first time to do a review. I was just really so disappointed. staff told me to pick up my glasses at 10am the next day. I came in at 11am just to make sure it's all ready, and need to go to work at 12pm. But it was so disappointing, it wasn't ready yet and need to wait for another 30minutes.","comment":{"@type":"Comment","name":"","datePublished":"2018-12-21T15:26:43.686Z","text":"Hi JB, thank you for your review. We value your feedback as it helps us improve our service. Please go to bit.ly/LC-Support so we can follow up with you directly."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michie Garcia"},"datePublished":"2018-10-19T02:43:45.585Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"We all have different experiences and opinions. I almost did not want to come to this location due to all the horrible reviews I saw in Yelp. But the frames I really wanted might be in stock. So, I took my chances! And I am SO glad I did because I felt moaded. Right when I walked in, I was greeted and the staff continued to check up on me to make sure I get the help I need while browsing. There's so many highend brands to choose from. I wasted more time browsing than finalizing the transaction.\n\nEveryone was nice and courteous but there's one particular staff that stood out. Her name is Evelyn. She is the sweetest and most helpful sales associate I've encountered so far! She was very upfront with her opinion about which glasses looked better on me. After all the back and forth with types of frame that looks best, I was sold by this Prada eyeglasses. I couldn't be more happier coming here, had a smooth transaction, and found the ideal glasses that I want. Thanks LensCrafters for a great experience!","comment":{"@type":"Comment","name":"","datePublished":"2018-10-31T13:56:35.182Z","text":"Hi Michie! Thank you so much for your review. We are excited to hear Evelyn and the rest of the team were able to help make your experience at LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carlos Hernandez"},"datePublished":"2017-09-24T03:26:01.643Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joe Maristela"},"datePublished":"2017-08-20T18:42:45.13Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"T L"},"datePublished":"2017-04-30T15:08:01.845Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jessica Vazquez"},"datePublished":"2016-10-18T07:10:48.663Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Quick run to LC to use the warranty kn my glasses before they expire. Thanks Serina for helping out. Always a pleasure to come to the Stonestown location.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nelly Aguilar"},"datePublished":"2016-04-01T01:43:50.67Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Friendly people.\nTreat you like family.\nMake sure you dont feel nervous and very patient.\nDefinately coming back here again.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Justin Rosenthal"},"datePublished":"2014-10-28T23:09:10.321Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was surprised how professional it was considering it was in the mall. The doctor i had was very friendly and helpful. I strongly recommend getting your eyes checked here.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joel Pelletier Sn."},"datePublished":"2013-05-02T02:13:40.308Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This was a fine experience, the Doc was very friendly and professional. The Staff got me what I needed and I'm a happy camper! The place in in the mall so have some fun and shop or grab a bite to eat.\n\nJoel","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lior Ron"},"datePublished":"2011-01-18T06:47:24.052Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went there for an eye exam (not to buy glasses) and had a great experience:\n- you can set the appointment over the web (scheduled the same day)\n- the Doctor was well informed, helpful, friendly, told me what she's doing in every stage\n- They have the latest test devices\n+ its in the gallery, so plenty of parking and you can jump for dinner/shopping after.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}}]</script>
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New Styles have just arrived! Visit us for your personalized eyecare experience and find your perfect look! Get 50% off lenses with frame purchase. Schedule your eye exam now. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Davis Vision by Versant Health and many more. At LensCrafters all prescriptions are welcome!

Stonestown Galleria

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4.6 out of 5.0
(184 Google Reviews)
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3251 20th Ave Ste 213A
San Francisco, CA 94132-1918
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Saturday10:00 AM - 9:00 PM
Sunday11:00 AM - 7:00 PM
Monday10:00 AM - 8:00 PM
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Visit us at LensCrafters 3251 20th Ave

3251 20th Ave LensCrafters is dedicated to providing quality eyecare to ensure you always see your best. We offer comprehensive eye exams, a complete range of premium lens solutions and a wide assortment of designer brands including Prada, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Persol and many more. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Davis Vision by Versant Health and many more. At LensCrafters all prescriptions are welcome!
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Google Reviews forLensCrafters San Francisco, CA

4.58/5
(199 reviews)
Bryan Edwards
March 13, 2025
5.0/5
This is review for Jessica V the Optical Manager ONLY. I came into Lens Crafters in the Serramonte mall after the Pandemic shutdown was lifted. Full disclosure I was having a bit of difficulty with the person helping me and Jessica stepped in. I instantly felt this was gonna be a long-term relationship. I bought my contacts and left about four or five months later my arms weren’t as long as they used to be and I was having to use those cheater readers. A friend of mine who did a lot of the talk shows told me that she had a pair of glasses that were clear on top and were progressive to the bottom so that she could read and not look like an old lady with a pair of readers hanging off her nose… I was intrigued so I popped back over to Lens Crafters And ask Jessica hey can we make some of these? To which Jessica said absolutely let’s pick out a frame but I need to get my eyes rechecked again so I did that and ended up walking out with a new pair of regular glasses and a new pair of sunglasses/progressive readers/Swiss Army knife pair of glasses that Jessica made for me. OK, we’re off to the races about six months or seven months past and I was in love with these glasses. It was time for my annual eye exam. This would be 2022 again I got my eyes checked. I got my contacts and was super happy then Jess said “hey you should grab another pair of regular glasses and give your eyes rest from the contacts you’ve worn them for 40 years to which I was like Yeah right but then we found a really cool pair of yellow Persol’s This is where Jessica and I went to work. I like the brown lens for contrast I like the blue mirror flash that Jessie suggested for the sun and they had to be hyper photo sensitive. Let’s just say when I got these glasses it was the secret sauce. I think it was four weeks. I was back in buying another pair of Ray-Ban‘s with the same secret sauce lens I waited about nine months and then brought in a pair of Randolph engineering aviators and told Jess to make me a pair of sunglasses with the secret sauce lens She came up with. I think since then I have bought three more pairs of glasses and we just ordered another pair today. Of course with the secret sauce lenses. I guess what I’m trying to say in my long winded kind-of-way is Jessica is an amazing human being. Like family. The kind of person that instantly knows what you’re looking for and has the technical proudness to be able to help you design and get the exact lenses that you want since that is her forte is grinding lenses. If you’ve read this far and you want a special pair of glasses lenses or maybe your own secret sauce just walk in and ask for Jessica Monday through Friday. If you go on the weekend, you’ll just have to wait.
ani
March 09, 2025
5.0/5
Really good store! Alexandro helped me a lot
Response from LensCrafters
March 10, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Mikey B
March 08, 2025
5.0/5
quick attentiveness, business like but not stuffy, friendly, willing to give personal opinions. I think the inventory is generous and the staff knowledgable and polite and friendly. the prices probably compare to other stores or better but I have to say the price of my lenses was kinda ridiculous. Keep in mind though, I bought the most expensive lenses they have. all and all they get an "A" from me!
Response from LensCrafters
March 09, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Eugene Ng
March 07, 2025
5.0/5
Response from LensCrafters
March 08, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Sean Glass
February 25, 2025
1.0/5
Walked in knowing exactly what I wanted to buy, looked around, stood in the store, made eye contact with multiple associates and didn't even get a hello. I can buy designer glasses lots of places. It won't be here.
Response from LensCrafters
February 28, 2025
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you.
Wyland Chapman
February 24, 2025
1.0/5
The exam and doctor were fine, but when I ordered my glasses, I asked the retail associate for transition lenses to which she said they could add a “coating” to the lenses after I receive my glasses. When I picked up the glasses, I inquired about the transition lenses and the same associate told me I would need to replace my lenses and pay out of pocket for new ones. I pushed back and reminded her she told me otherwise. She said I would receive a call from someone to discuss the issue but never did. Overall, bad experience with retail and won’t be returning.
Response from LensCrafters
February 28, 2025
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you.
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Daniel Situ
February 13, 2025
5.0/5
Antonio adjusted my glasses and now I like them more. Yay
Response from LensCrafters
February 14, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Kyle R
February 09, 2025
5.0/5
Needed to get my glasses repaired when a screw disappeared a few days ago. The employees were very helpful and got my glasses back to me with a replacement screw and cleaned within the same hour I walked in with no notice. Wish I got their name so I could shout them out here 👓
Response from LensCrafters
February 10, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Peter D. Hernandez (lockcapalot)
February 07, 2025
5.0/5
Response from LensCrafters
February 08, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Kathy Mora
January 29, 2025
5.0/5
Response from LensCrafters
January 30, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Cindy Thai
January 27, 2025
5.0/5
Thank you Antonio for taking the time to help me adjust my glasses. Antonio was nice and friendly.
Response from LensCrafters
January 28, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Keoni H J
January 18, 2025
2.0/5
Response from LensCrafters
January 19, 2025
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you.
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Richard Tseng
January 14, 2025
1.0/5
Customer service experience has been terrible. They work hard to sell you on their Rayban Metas but then do nothing to help with product delays or supply issues. Had one person leave a message to say she will follow up after learning the glasses will be delayed for a week, then nothing for 3 weeks. When I call to check up on its status they told me it would be another week and then hung up on me. Still waiting on if I’ll “love what I see” but I definitely don’t like how customers are being treated.
Response from LensCrafters
January 15, 2025
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you.
Fiona Wang
January 06, 2025
5.0/5
Nice adjustment to the frame:)
Response from LensCrafters
January 07, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
P LAST
January 06, 2025
5.0/5
impeccable service!
Response from LensCrafters
January 06, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Jot Ranu
December 28, 2024
1.0/5
My experience understanding whether my coverage was in network was abhorrent. I booked my appointment through ZocDoc -- which in the screenshot, implies that the office is in fact network with my VSP plan. The office called me the Friday before my Sunday appointment to confirm my insurance information but I was unable to answer while travelling for work (which is on me), but as ZocDoc told me I was in network, I wasn't concerned. Upon arriving to the appointment, it took the admin team 15-20 minutes to try and find my information and then they instructed me to call VSP to try and troubleshoot whether I had a member ID. The VSP voice recording (closed since it was a Sunday) said I should be able to provide just my SSN and as long as they were in network, I should be fine. The front desk person stated that I likely was not in network then but was unable to explain specifically why / what plans under VSP they take because they don't know. I was turned away from the appointment unless I wanted to pay out of pocket for all of my services (~$125 for the appointment and ~$125+ for lens) Later in the week, I confirmed that I had not made a mistake on ZocDoc and re-checked that this VSP plan was coming up as in-network. I called LensCrafters to let them know there may be a mistake -- the associate asked me to hold for 7-10 minutes to confirm my insurance details. After 25 minutes on hold, another associate picked up and apologized for the long hold time but wasn't sure what I needed. He explained that they "accept" the insurance and may provide a discount, but may not actually be in network? While he was understanding and cited this happens to other patients, he also shared they are not in control of the ZocDoc experience and guided me toward leaving a review to get this resolved. I want to emphasize that the Doctor and associates were trying to be helpful but were not effectively able to provide a clear answer of whether this is in-network or not or resolve the issue with the ZocDoc booking. I'm leaving this review to ensure the erroneous listing on ZocDoc is fixed and no one else's time is wasted. Health insurance is painful enough - providers working within it should be able to communicate at least their bounds within it effectively and clearly to patients
Response from LensCrafters
December 28, 2024
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you.
Andrey Pitin
December 07, 2024
5.0/5
Representative Antonio was wary helpful and attentive. Solve my problems with my glasses in 10 minutes. Always use this business for any glasses problems thank you very much
Sorel Denholtz
November 18, 2024
5.0/5
I stopped in to have a pair of glasses tightened and Antonio did an excellent job. Quick and perfect on the first try.
Response from LensCrafters
November 18, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  
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leo kang
October 30, 2024
5.0/5
Great service! Broke the line holding my half rims together and they fixed it quickly and for free! Very friendly
Response from LensCrafters
October 31, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Doug Siu
October 10, 2024
5.0/5
Irma was wonderful! Highly recommend getting your glasses from her
Response from LensCrafters
October 11, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  
Hello, my name is nim
September 27, 2024
5.0/5
Antonio was awesome in helping me adjust my frames. Thanks so much for the excellent service!
Response from LensCrafters
October 03, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
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Joanne Huang
September 18, 2024
5.0/5
Antonio was so helpful and friendly! We went right before the store closed and he was still able to provide such good service!
Response from LensCrafters
September 19, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
S Sam
August 29, 2024
5.0/5
great service!
Response from LensCrafters
August 30, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Veronica L
August 27, 2024
5.0/5
I came to this LensCrafters for new glasses a few months ago and the first pair I got it was a challenge to see (peripheral distortion) and didn’t have the best experience after trying to get it looked at. I worked with the customer service team after they responded to this review and they reviewed my challenges with the prescription and adjusted to a new pair. I was honestly surprised by their tenacity to get it right and I have much better fitting glasses now. It was extra work for them but I appreciate they saw the process through.
Response from LensCrafters
August 28, 2024
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6267lf8rR so we can work to correct this issue for you.
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Jonathan Freedman
August 16, 2024
5.0/5
Response from LensCrafters
August 17, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Roberto Aguero
August 06, 2024
5.0/5
Very kind to repair my glasses for no cost, shout out to Terrance Choy for having them ready and looking good in around 15 minutes.
Response from LensCrafters
August 07, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Nikki Bayar
July 28, 2024
5.0/5
I went in to get a few pairs of glasses adjusted and Antonio did a great job helping me! Really enjoyed working with him and will definitely be coming back to this location
Response from LensCrafters
July 29, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Ian
July 25, 2024
5.0/5
Came in because my spectacles weren’t fitting well and they expertly adjusted my nose pads to make it more comfortable!
Response from LensCrafters
July 26, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Michelle Sauzier
July 15, 2024
5.0/5
Antonio, the Team Lead at LensCrafters, provided great service during my recent visit. Despite the busy atmosphere, he made me feel like a priority. Antonio immediately paused what he was doing to address my needs, quickly and efficiently fixing the issue with my glasses. Throughout the process, he remained polite and professional, ensuring I felt valued as a customer. I don't always receive such attentive service, but Antonio truly understood the assignment. I highly recommend LensCrafters, thanks to his outstanding customer care.
Response from LensCrafters
July 18, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Sara Alarcón
July 09, 2024
2.0/5
The doctor was nice, precise, and helpful. However, the salesperson that was “helping” me didn’t really engage much in the sale. She also mentioned that their system was down so I couldn’t get my glasses done or even a quote for the final price. She charged me $113 but gave me a receipt for $47.88 that was obviously the wrong one as it had someone else name on it and the time stamp did not match. Weird experience overall. Not sure if I can recommend this place yet.
Response from LensCrafters
July 11, 2024
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6265lKRR9 so we can work to correct this issue for you.
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rftrooper
July 07, 2024
5.0/5
Antonio was great
Response from LensCrafters
July 08, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Veronica L
July 06, 2024
5.0/5
Attentive, professional and timely service. Many thanks to the hardworking staff who repaired my sunglasses on a federal holiday (July 4th) - especially Antonio. Ya’ll are the best!
Response from LensCrafters
July 07, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Jimmy Tran
July 04, 2024
5.0/5
I had recently purchased a pair of Ray-Ban Hexagonal Flat Lenses sunglasses from Ray-Ban. Even though I didn’t get the glasses from LensCrafters, Antonio was very happy to do a free adjustment on my sunglasses when I stopped by. Very friendly service.
Response from LensCrafters
July 05, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Anastasia M
July 03, 2024
5.0/5
Nice and knowledgeable doctors and staff. Corrected my previous prescription and addressed several problems I have at my age. In less than a week, I have a new pair of glasses. Thank you, Teresa and team.
Response from LensCrafters
July 04, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Shari Young
June 02, 2024
5.0/5
Went to this store for an adjustment to my sunglasses purchased at another Lenscrafter store (they never got it right). Antonio at Stonestown store came to help me the moment I walked in the door, and finally (!) my glasses don’t slip off my face.
Response from LensCrafters
June 04, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Anya
June 02, 2024
5.0/5
Wonderful experience thanks to Hayley and the wonderful eye doctors on staff. First time getting contacts today and Hayley was so incredibly helpful and encouraging (and fun!!) She spent extra time with me and crafting the best methods for me possible to get them in and out of my eye. Best customer service!
Response from LensCrafters
June 04, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Keller Xiao
May 28, 2024
5.0/5
The layout of the store is designed beautifully! The staff were super nice and helped me right away. I went in today to get my glasses adjusted as they always fell off my face and Antonio was wonderful. He was efficient and gave me indepth details about my glasses. They fit so nicely now, like they're a brand new pair!
Response from LensCrafters
May 29, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
harold natanawan
May 23, 2024
5.0/5
Dr. Lam is excellent on what she do as an optometrist. She will really find and recommend the right power for your eyes without over powering them. Happy to be a patient here at LensCrafter Galleria, Stonestown. Highly recommended.
Response from LensCrafters
May 24, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Sheryll Bruce
May 20, 2024
5.0/5
Antonio from lenscrafters stonestown was really helpful and knowledgeable.
Response from LensCrafters
May 21, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Hsin Yu Chen
May 17, 2024
5.0/5
I came in today to get my glasses fixed. The service was excellent, and they didn't charge me anything. Highly recommended!
Response from LensCrafters
May 18, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
James Olson
April 30, 2024
5.0/5
Really helpful staff at this location
Response from LensCrafters
May 01, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Natalya Koroleva
April 27, 2024
1.0/5
On April 20th I went to LensCrafters at Stonestown to order lenses for my glasses with an employee named Elise. I brought my own frames and left it with her so that they could put the frames in. On April 22nd and 24th I received texts from LensCrafters that my glasses were ready for pickup. So on April 27th I go to Stonestown to pick up my glasses and Antonio, the team leader, with an unfriendly tone tells me that the lenses are ready but the frames he cannot find and doesn’t know where they are, that if I’d like I can select frames at their store. At that point I’m furious, he had no display of accountability; how can you tell me that the frames that I purchased outside of the store you cannot find and you don’t know what happened to them, that they may be with the lab technician who isn’t there during the weekend. Unbelievably poor customer service and with two other employees standing there dumbfounded. There is a huge lack of communication between employees. When I purchased the lenses on 4/20 I requested both a text and a phone call when they are ready but I only received two texts; even one of the employees was surprised and questioned why I received a text when glasses weren’t ready. Then Antonio tells me that if they find them someone will give me a call on Monday or Tuesday for pickup, and that any compensation will be a conversation with a manager Cerina who is usually there Monday through Fridays 10:40-5pm. This was very unprofessional and the worst experience I ever had.
Response from LensCrafters
April 28, 2024
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6263YMBGf so we can work to correct this issue for you.
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Grzegorz Cudok
April 26, 2024
5.0/5
Really friendly stuff they have fixed my wife's sunglasses free of charge ;). Antonio saved our day
Response from LensCrafters
April 27, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Ann Nguyen
April 23, 2024
5.0/5
Jessica was super helpful and provided amazing customer service. She was knowledgeable and shared all the options I had for me to pick the right lenses I needed for my glasses. Will definitely come back for her service!
Response from LensCrafters
April 24, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Haley Alexis
April 21, 2024
5.0/5
Amazing experience with Serina ! She was so attentive and helpful during my search for the perfect glasses. I left feeling confident and will return to see Serina. Definitely ask for Serina to help find the perfect pair 🤓
Response from LensCrafters
April 22, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Rex Fermin
April 21, 2024
5.0/5
Antonio and Michael were very helpful in replacing my lenses on a couple of ray ban sunglasses. They were both very courteous and knowledgeable. I definitely appreciate the great customer service. I will definitely come back.
Response from LensCrafters
April 22, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
rainie ye
April 17, 2024
5.0/5
非常有耐心解释。
Response from LensCrafters
April 18, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Maria Powell
April 15, 2024
5.0/5
I had an outstanding experience at LensCrafters inside Galleria Mall in SF! Their ability to accommodate a same-day appointment was a lifesaver. The staff were incredibly friendly, making me feel welcomed and valued. I love my eyeglasses and left truly satisfied with the service and care I received. Five stars without a doubt!
Response from LensCrafters
April 16, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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James Ko
April 10, 2024
5.0/5
Very nice office, friendly service, staff was helpful and price is reasonable
Response from LensCrafters
April 11, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Melissa W
April 09, 2024
5.0/5
Response from LensCrafters
April 10, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...

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