Courtyard

I spent two hours in the office for an eye exam. I arrived fifteen minutes early for my appointment and there appeared to be no one before me. I was scammed in regards to insurance. I spoke to the front desk the day before and day of and was assured my VSP would be accepted. It was not. They are out of network. I would never have gone to this office had I not been misled about their coverage by their staff. I will not be returning.

I walked in three days in a row, I received Anthony’s attentive services continuously, he helped me finally find an ideal frame and a fine progressive lens. Dr. Luis Perez-Rivera was careful and precisely in my eye exam for glasses, I will schedule future appts with him. I noticed that the eye exams equipment in LensCrafters were all more advanced than the equipment in my eye doctor’s office. Overall I had a great experience in LensCrafters at Carmel Mountain.

Dr. was very efficient, thorough, and explained everything to me that was understandable. Staff was friendly , professional and very helpful.

Amazing customer service at this location! I was greeted and the employee came to check on me. When he got busy with another customer, another employee was available for questions, checking my insurance, and helping me pick out frames. Store had a decent range of frames (and range of prices)

Their eye exams are standard, nothing to complain about there. I bought their brand of contacts and they are aweful. I can actually see better without them in my eyes. My vision is constantly blurry, I have to rub my eye lids to try and get them to fit on my eye better so I can see. Its dangerous to be driving with them. Same prescription as before, I should have ordered the brand I have always used, but thought Id give lensecrafters a chance. It was an expensive mistake.

Went in to get something repaired Nick did a great job and didn’t charge me afterwards. Great service great employee

Nancy was SO HELPFUL!

Excellent service: prompt, friendly, and expert.

I booked 2 earliest available appointments (9:40am and 10am) on a Friday morning for my husband and I in the hope of getting out of there within 1 hours 20 minutes so we could do other errands. We arrived at 9:41am, filled out one page of paperwork each, then waited until 10:08am for one of us to be seen by a technician!!! What is the point of making appointment if you still have to wait almost half an hour to be seen?!? So my husband had to cancel his appointment because we were running behind schedule for our day. Then the front lady told us that patients should expect to spend about an hour from the appointment time for an eye exam there. Had I been notified about that when a guy called me the day before to remind me about the appointments, I would’ve made adjustments in my plans for that day so we both could have our exams completed. I’ve been to other LensCrafters locations for eye exams and never had to spend more than 5 minutes past my appointment time to be seen. So waiting for 25 minutes seemed excessive to me. Even the expectation of spending one hour there sounds very odd just for a basic annual eye exam. On the bright side, Dr. Alfonso was approachable, friendly, knowledgeable. I enjoyed the short interaction with her for my eye exam. Unfortunately, it’s not good enough for us to go back there and waste our time waiting. We made an eye exam appointment for my husband the next day (Saturday afternoon) at LensCrafters at UTC mall and he was seen within 5 minutes from his appointment time. Now THAT speaks volumes.

Stopped-in to repair broken sunglasses that weren't even prescription lenses. I was told the frame was fragile and the attempted repair may actually break the glasses but they'd do their best--and they did! I think Mark was the tech on duty and the gentleman out front was super helpful, also. Kudos! Glasses repaired like new in just a few minutes. Thank you!!

Very professional staff and repair service was fast and free! Greatly appreciated!

Repaired my glasses for free on the spot within a few minutes. Thanks Nick

Anthony was super helpful. Relax atmosphere

Convenient location and very helpful staff. All went very smooth. While I was getting my lens order for my glasses done, my wife was helped for our son’s lens reorder. Thanks a lot!

I've been going here for a number of years and the service and care is great! Robin did a fantastic job of helping me get my glasses replaced under the extended care warrantee when they broke. I'd recommend them to anyone looking for easy and good eye care!

Manager is rude and sarcastic. I paid for glasses and had an issue with the prescription. I went in for help, it was a little busy but I didn’t mind waiting. After feeling they were not able to help me for a while, I asked the cashier when it would be a better time to come back…. then the manger who was not part of the conversation said “YOU CAN COME BACK IN JANUARY!!!!!!”. She was Very hostile and rude the whole time. She came to the computer to look up my prescription, asked me a few questions and said I need come back. I asked her if my prescription changed from last time she said” IT IS NOT FAIR TO HELP YOU, THAT MAN HAS BEEN WAITING FOR AN HOUR!!!!”. I was confused with her attitude because she was the one who came over to help me. I went back today (Saturday ) for a refund and there was no one in the store (the month is still Dec not Jan). I will never go there again… worse experience.

Caution- I did my eye exam and purchased glasses which were two very different experiences. Eye exam: This was fantastic and quick the doctor was wonderful easy. Just routine exam nothing new. Buying glasses: I got new frames and lenses with transitions. They came within a week and upon putting them on I could tell something was immediately wrong. The prescription was so much stronger I was so confused. I mentioned it immediately and they instead of checking the prescription their doctor prescribed, they compared it to my current pair. Came back and told me “oh yeah you had a big jump in your prescription”… I mentioned that I don’t recall the doctor saying that but okay and tried to get used to these strong lenses for 10days. I could not! It hurt so bad and was so hard to work with. So I bring them back mentioning I don’t think this is right. So again instead of checking the prescription I get booked for an eye recheck with the doctor. ALL OF THIS IS IN THE SAME PLACE! I show up for the exam when a manager comes over to tell me it’s going to cost 25$ which no one at any point had mentioned that before! So I agree to pay it and see the eye doctor again. The doctor rechecks my eyes, my old glasses and the previous/current prescription. All of them are the exact same my eyes haven’t changed in years. He checks the new glasses order and for some reason the team that places the order did it wrong and put a massive error on my prescription glasses. So not only was I gas lit into believing my prescription was new and my eyes were worse. I wore the wrong prescription for 10days straining and trying to adjust to something not all meant for me and paid 25$ to confirm they messed it all up! I was given a credit of 50$ so my 25 back plus 25 for a mess up that could have truly damaged not only my vision but safety as well! Fast forward- they “replace” my glasses by ordering the correct lenses for my glasses- but they did not change out the frame! So the frame is extremely loose and won’t hold on to my face! These are Oakley frames! So they don’t hook around your ears they are meant to be tight to your head and these aren’t even close! So now I have to take them back again after only having for a day! Save yourself the headache! Find another places to get glasses.

Awful service! Haughty, rude and unhelpful. Don’t misplace your prescription, this outfit will not lift a finger to email it to you or to the optical store of your choice that needs the prescription to make your lenses. This store has lost the business of our family and friends forever. You have many options, don’t waste your money in this store or with these opticians.

Ryne provided outstanding customer service!

I was at the Carmel Mt. LensCrafters after accidentally popping the lens out of my frame. I was helped by Nick, who was very helpful, professional, courteous and fixed the problem quickly. I highly recommend this location.

I really appreciated Ryne's customer service and energy. He was so welcoming and attentive from the start. My family and I made the trip to the Rancho Carmel LensCrafters store, after a disheartening experience at their UTC branch, where we were disappointed by the quality of customer service and the lack of care that the employees there showed us and to other customers. Ryne was not only wonderful with his people skills, but he also had incredible knowledge and insight in optometry as well. He provided us with excellent options that fulfilled our needs, all while being extremely patient and providing us with a sense of comfort that he was in no rush and wanted us to be 100% happy. My family and I really praise Ryne for his superb work ethic and overall persona. As a result, we will be making the Rancho Carmel Dr LensCrafters our new home store. Thanks Ryne!!

Super friendly staff and fast and helpful service! Thank you!

Amazing

Just came in for a quick repair and got the job done with no charge! Adrian and Ryan were super helpful!

Ari was very pleasant over the phone and in person, answered all questions and provided recommendations on how to manage my tired eyes. Nick helped fix the alignment and arm of my glasses so promptly! Thank you for great customer service, would highly recommend!

The doctors are very knowledgeable especially when it comes to describing any issues, super kind, and beyond helpful! The staff are amazing! Best experience getting an eye exam and glasses! I highly recommend this location! You will be taken care of!

Everyone is professional and Amazing!

Nick was friendly and helpful.

I wanted to thank Ryne for giving back life to a $400 pair of glasses. My son bent one of my metal temple bars and he used his magic to restore them. He would not take any compensation for his magic. Thank you for great customer service!

Great service for my entire family for 10 years now. They even tighten my sunglasses that are not prescription. They treat us like family. Thank you Len Crafters Carmel Mountain!

Nick is adorable and fantastic and it was a wonderful experience. Thank you thank you thank you Nick!

Ask for Adrian as your salesperson if you go to the LensCrafters on Rancho Carmel Drive. He is friendly, personable, and zero-pressure. He walked me through the process, and I left with a great pair of glasses on order and expectations exceeded.

Debbie Filmore assisted me with picking out frames for my new glasses and sunglasses. She was extremely helpful by making sure that the frames fit my face and the color worked well with my skin. Her honest opinion helped me select the frames that looked best on me. Very happy client!

Ryne is amazing! I came into with a broken nose pad and he fixed it! No charge and a smile. Thanks!

The LensCrafters Courtyard/Carmel Mountain is prob the best store in San Diego County. The employees were amazing to work with. They always take the time to follow up on requests and they ensure that you are happy with your purchase. I purchased glasses at a different store, when the glasses came in I informed the employee that I couldn't see, and the prescription wasn't right; I was told to just try it for a few days, as it is always blurry with a new prescription and the blurriness will go away. I have two things to say about that. First, my prescription didn't change. Second, any blurriness is not normal even if it is a new script! Rather than argue, I came to the LesnCrafters in Carmel Mountain and they reordered my glasses. It did take a couple of days but as soon as I tried on the new lenses it was very quick to realize that this was the right prescription. No blurriness at all. Everyone who has glasses knows when it's right and the employees at this LensCrafters do it right.

Very very very friendly and helpful, I look forward to coming back for my optical needs!

Nice people and great service!

Mark was infinitely helpful when performing a challenging fix on my glasses - much appreciated!

Excellent, efficient, friendly service including intake, eye exam, and much appreciated help with frame selection.

Wonderful staff. Dr. Perez-Rivera is professional, knowledgeable and also down to earth!