<script type="application/ld+json">{"@context":"http://schema.org","@type":"SpecialAnnouncement","name":"YOUR EYES FIRST","text":"New Styles have just arrived! Visit us for your personalized eyecare experience and find your perfect look! <b>Get 50% off lenses with frame purchase.</b> Schedule your eye exam now. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Davis Vision by Versant Health and many more. At LensCrafters all prescriptions are welcome!","category":"https://www.wikidata.org/wiki/Q81068910"}</script><script type="application/ld+json">{"@context":"http://schema.org","@type":"AggregateRating","itemReviewed":{"@type":"LocalBusiness","name":"Courtyard Shopping Center"},"ratingValue":"4.4 out of 5.0","reviewCount":145}</script><script type="application/ld+json">[{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carla Blick"},"datePublished":"2025-02-17T18:40:14.078Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have been a Lenscrafter customer for a long time. Elaine at the pleasant Hill location was very helpful and gracious when I recently came in to get my lenses replaced.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-18T04:19:14.962Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mary Rae Fouts"},"datePublished":"2025-01-30T21:15:32.194Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This Pleasant Hill, CA LensCrafters used to be a good eye glasses store with helpful and prompt customer service. With the emphasis on used to be! This store has really gone downhill.\n\nRecently my husband went there mid-afternoon on a weekday to get his eye glasses repaired, a lens had become loose and would fall out. There used to be around 3 available employees up front to help with fittings, repairs, and purchases. There was only 1 employee working in the entire store, front and back!\n\nThe lone female employee was helping an entire family with eye glass purchases, and was having troubles with the order including insurance issues, while other people including my husband waited. When asked if anyone else was available to help, she said no, she was the only employee working. Her solution was to tell my husband to leave his glasses, and someone would repair them later. Um, no he can't leave the glasses, he needs them to see! One person waiting left, and after 20 minutes waiting my husband left, too.\n\nReally frustrating and disappointing. You can't run that LensCrafters with only 1 employee on duty. And businesses wonder why they go out of business!","comment":{"@type":"Comment","name":"","datePublished":"2025-01-31T08:23:45.073Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tammy Rieser"},"datePublished":"2025-01-03T01:47:51.789Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a pair of favorite pink sunglasses that I had lost the pin so 1 arm of the glasses was detached. Justin fixed it promptly at no charge!\nSuper helpful and nice. I asked him what do I owe you and he said \"pay it forward !\"","comment":{"@type":"Comment","name":"","datePublished":"2025-01-04T01:37:48.15Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Isabel Cheung"},"datePublished":"2024-12-29T01:20:41.778Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Ariel was so thoughtful during my sale. I let him know what frame I was looking for and he set aside the exact frame I wanted. Overall very kind and helpful!","comment":{"@type":"Comment","name":"","datePublished":"2024-12-30T01:44:08.461Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Uatau-He-Kakala O-Mohutala"},"datePublished":"2024-12-18T02:17:41.461Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This is the worst you could ever deal with especially with Justin, the Manager and the Optometrists. I went for my eye exam for glasses and contact lenses prescription. Optometrists told me that my contact lenses power was too high for me so she changed it lower and I was unable to see 10 yards away. I went back to redo my eye exams and I demanded that I get the 4.0 powers that I've been wearing for the past 15 years... I was only given try outs. I asked for my prescriptions and I was told that I'd pick it up when I came back for my glasses but everytime I went back, I was told that the Dr had not signed it. To date, I still have not received my prescription's.yet...\nFor my eye glasses, I picked a different frame and I went back and got my glasses in a different frame. The manager Justin took the measurements and I could not see through the glasses. I kept calling the store back and I was told that Justin, the so called Manager would call me back but he never did. I finally spoke with him after I called back for the 5th time and he said that he didn't make any mistakes. He said that it was my mistake...How could it be my mistake when he put in the order for a different frame then what I picked and he took the measurements for my bifocal too high that I couldn't see through it. He did not want to take ownership of his numerous mistakes. When I asked for compensation, he said, no such thing...\nI went back 5 times to get their mistakes corrected and they're continuing to make mistakes and they still would not take ownership of their mistakes!\nSome manager seems to have no management skills at all. Time is money and I cannot continue to take time off my busy schedule for them to continue to make mistakes...","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kunal Juneja"},"datePublished":"2024-12-16T00:54:03.951Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Justin is great and very patient ,\nHighly recommend","comment":{"@type":"Comment","name":"","datePublished":"2024-12-17T12:52:37.401Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mary George"},"datePublished":"2024-12-09T22:00:32.86Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have been doing business with Lenscrafters in Pleasant Hill for many years. I have always had a pretty good experience but this time I had excellent service. Justin really delivered! He gave me great recommedations for frames, lens, coatings and tints. All three pairs are fantastic!\nHighly recommend.","comment":{"@type":"Comment","name":"","datePublished":"2024-12-10T17:11:23.251Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Christopher O'Shaughnessy"},"datePublished":"2024-11-15T01:34:12.639Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"A staff member for some reason mis-applied my insurance coding it as pediatric (I'm a grown man in his 30s) which raised my exam fee by about $40. I was lucky that I decided to ask an unrelated follow-up question which her manager helped me with, and he caught her error in the process of answering my question and gave me my 40 bucks back.\n\nLenses (not frames) are also staggeringly expensive here. I recommend an alternative like Warby Parker.","comment":{"@type":"Comment","name":"","datePublished":"2024-11-15T15:24:43.707Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to https://luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hermilo Bolanos"},"datePublished":"2024-11-08T01:28:51.097Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-11-08T20:28:04.135Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Danitra Hollister"},"datePublished":"2024-10-28T23:54:55.67Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Worst experience ever first the staff couldn't find my online order then they gave me a pair of glasses off the shelf to rush me out the store. Then it became a problem because i wanted to return item. Please never have your item/items shipped to this store for staff to sign for it and to misplaced it like they did my item very disappointed","comment":{"@type":"Comment","name":"","datePublished":"2024-10-29T19:02:15.91Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to https://luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"shannon oliver"},"datePublished":"2024-10-04T02:21:15.99Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Quick, friendly service. Pretty big selection. Justin was super helpful and was able to make my daughter’s glasses in 15 minutes.","comment":{"@type":"Comment","name":"","datePublished":"2024-10-11T19:12:30.423Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"bernardo argueta"},"datePublished":"2024-09-25T01:29:42.828Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Justin at the Pleasant Hill location answered the questions I had about adding prescription lenses to frames I already had including pricing, turn time and options. Thanks again Justin.","comment":{"@type":"Comment","name":"","datePublished":"2024-09-30T20:39:18.902Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cmac4553@gmail.com 3434kidd"},"datePublished":"2024-09-18T19:05:57.453Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Justin and Allegra went above and beyond!!! Highly recommend LensCrafters in pleasant hill!","comment":{"@type":"Comment","name":"","datePublished":"2024-09-19T16:32:45.665Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maddie Isaacs"},"datePublished":"2024-08-02T19:46:09.566Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Attended an appointment with them in April. Was there for three hours, got charged a $40 retina exam that they didn’t ask to do nor do I believe i’m old enough to qualify it as a concern. Proceeded to get disrespected and treated poorly for 3 hours during my appointment. Sent me home with the wrong contacts prescription on purpose.\nCalled today and I was on the phone for 1.5 hours. I was on hold for 60 of those minutes. They lost my information and couldn’t find proof of my appointment in April. Finally found it after asking around. I then proceeded to have to book an appointment because they gave me the wrong prescription due to their lack of stock. The level of disrespect, unorganized files, and care is mind blowing to me. I will not be coming back here after this appointment.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-03T05:32:24.688Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6262lgET8 so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jeanne Lam"},"datePublished":"2024-07-26T20:55:55.277Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went to LensCrafters in Pleasant Hill to have my frames adjusted. The left arm of the frame was pushing against my ear and Ariel adjusted it and it fit perfectly after the adjustment. It only took Ariel one try to fix it unlike other occasions when it would take someone several attempts before it was adjusted correctly. Next time I need an adjustment I will definitely go back and ask for Ariel.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-27T06:22:51.184Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anita Leimone"},"datePublished":"2024-07-22T19:23:55.917Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"We ordered glasses 6/17/24 and checked the status of the order 2 weeks afterward. The order was never submitted though we had paid in full. They put in the order then and said it would be another 2 weeks. We checked on it again and finally got them today (7/23). They had said we'd get $50 off but that didn't happen. Not going back to Lenscrafters","comment":{"@type":"Comment","name":"","datePublished":"2024-07-23T03:47:15.668Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6261lVcuh so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jennifer Gueguen"},"datePublished":"2024-07-21T20:24:04.43Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Sharon Took care of everything I needed with a smile and a professional presence. Great store! Great style recommendations too.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-22T04:39:58.022Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Deeanne Helton"},"datePublished":"2024-06-26T18:54:27.372Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alexandria always great! She walked me through my options and help me with pricing like a pro. Super happy with my experience! Thanks Alexandria!","comment":{"@type":"Comment","name":"","datePublished":"2024-06-28T08:25:57.731Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cyn Pangelinan"},"datePublished":"2024-05-23T04:22:28.067Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My glasses broke on the way to the store I the car. I stopped by this place not expecting they would help me. I got to the door and they were closed. Jazz saw me outside and opened the door. Even though they were already closed. He did not hesitate to ask how can he help. He quickly took my glasses and fixed it immediately. He was quick and professional. That’s customer service. Thanks Jazz!","comment":{"@type":"Comment","name":"","datePublished":"2024-05-24T01:02:35.857Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Massoud Mohammadi"},"datePublished":"2024-05-11T22:49:33.745Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Worst experience at this place\nThere is a guy he is mean, disrespectful and doesn’t even know how to talk or treat customers. I had to cancel my wife’s appointment the same day and time being on site and then had to get my daughter out of there and cancel her appointment as well.\nI am not sure if there is a manager or someone that even looks at this dude at this place. Stay a way from this guy and this location and go other locations please\nThis dude acts like he is working there for free and you are there getting free service or something there I guess it’s weekend a normal person won’t be acting like that so either he is high or drunk but stay a way and don’t ruin your day dealing with these kind of abnormal people.\n\nWhat a horrible experience","comment":{"@type":"Comment","name":"","datePublished":"2024-05-12T07:56:17.37Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6269YncRP so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"F Bolurchian"},"datePublished":"2024-05-07T20:33:45.717Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Horrible service, they order your eye glasses from somewhere like China, they promised me ten days I paid in full, then had to Waite five weeks for a simple reading glasses that I could have got it from somewhere else cheaper.","comment":{"@type":"Comment","name":"","datePublished":"2024-05-08T04:05:33.783Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6265YpNeV so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Manoj Jacob"},"datePublished":"2024-05-05T20:36:29.862Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Most friendly shop i've ever been too. It was a sunday and Avrial took the time to fix my glasses. For FREE.\nOK","comment":{"@type":"Comment","name":"","datePublished":"2024-05-06T04:04:34.285Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lolo O'Keefe"},"datePublished":"2024-04-11T00:10:28.614Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have purchased many pairs of glasses over the years at Lens Crafters and always feel that the customer service at this location is great, and its not as busy as a lot of the other Lens Crafters locations.\nBut I am specifically writing this review about an employee Mireya. I walked in with a broken pair of Dior prescription glasses that my mom purchased 15 years ago from Lens Crafters in the mall. She has since passed and I had them changed to my prescription\nWell, I mistakenly stepped on them and snapped the string at the bottom of the lense and the metal was twisted. I had asked Mireya to repair them, knowing that she might not be able to. And I was aware that they might break further in the repair. She agreed to give it a try since she knew the sentimental value they have for me.\nWell, a couple of hours later I came to see if she was able to repair them, and SHE DID!! They look exactly like they did before broken.\nShe was SO kind and helpful and seriously I am so grateful! I will definitely return and recommend this location to friends and family.\nTHANK YOU Mireya!","comment":{"@type":"Comment","name":"","datePublished":"2024-04-12T00:17:34.454Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Halyna Sher"},"datePublished":"2024-03-07T02:53:33.975Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-03-08T01:54:31.539Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel C"},"datePublished":"2024-03-06T21:22:09.359Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Beware of salespersons lying about pricing, bundling extra items / features without asking you","comment":{"@type":"Comment","name":"","datePublished":"2024-03-07T05:33:08.886Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6261cjJeX so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kimberly Liddy"},"datePublished":"2024-03-02T19:52:39.137Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alexandra has turned this place around. It used to be such a unpleasant experience at this location but it’s convenient for us so we keep coming. She will be the reason why we continue to come back! She’s made it a much more pleasant, professional place to be.","comment":{"@type":"Comment","name":"","datePublished":"2024-03-03T06:36:18.568Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Roselyn Siino"},"datePublished":"2024-02-16T18:00:07.312Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alexandra was so knowledgeable and patient extremely helpful. I was confused on the frame and she chose the one I purchased. Perfect! I’m so happy. Thank you Alexandra Diaz 🤗","comment":{"@type":"Comment","name":"","datePublished":"2024-02-17T08:06:40.679Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"roger mariani"},"datePublished":"2024-02-16T17:55:39.884Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a totally great experience at LensCrafters.Plesent Hill\nAlexandra was amazing. So friendly,helpful, knowledgeable. Avery was also great adjusting my new glasses for a perfect fit. The doctor an assistant were so nice to me also.i also liked the fact there was a security guard there who also was very friendly.i highly recommend this store.","comment":{"@type":"Comment","name":"","datePublished":"2024-02-17T08:14:36.824Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cynthia Abalayan"},"datePublished":"2024-02-16T00:54:28.774Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"It was amazing to see a security guard when entering the store!! Added quality to an already great experience! Alexandra and Avery were excellent and very knowledgeable!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Raymond Cannata"},"datePublished":"2024-02-14T03:27:46.063Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I just went to LensCrafters in a Pleasant Hill, and had a very knowledgeable and helpful employee help me with my eye glass purchase! She went above and beyond in helping me, more than any other eye glass store I’ve been to! Congratulations to whoever hired this employee and LensCrafter for the great service!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cristián Garay"},"datePublished":"2024-02-13T20:46:54.06Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome service Avery help me adjust my glasses and they came out perfect, thanks!","comment":{"@type":"Comment","name":"","datePublished":"2024-02-14T04:07:29.229Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Arbanas"},"datePublished":"2024-02-07T03:02:46.291Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jazz was the best and Alexandra was great too","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Russell Jackson"},"datePublished":"2024-02-06T20:23:14.713Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came in because I had slept on my glasses and my lenses popped out, and the glasses were bent. Alexandra immediately assisted me and helped me out and I was in & out within 10 minutes! Thank you to all of the crew that worked here! Much appreciated service.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah McCauley"},"datePublished":"2024-01-27T19:27:05.386Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a wonderful experience with Fratto Optometry. The customer service was great. I have really thank Avery for offering to make my glasses before I had to go to LA. He said he’d have them ready in 30 minutes and he did. He even called and left me a message that they were ready to pickup. Thank you for my glasses!","comment":{"@type":"Comment","name":"","datePublished":"2024-01-28T06:53:53.218Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leonardo Mocci"},"datePublished":"2024-01-27T03:30:37.176Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jackson Steele"},"datePublished":"2024-01-02T23:08:29.794Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a screw fall out of my glasses, so one of the arms fell off. My optometrist was going to charge me for repairs which they wouldn’t be able to do until the next day - I stopped by LensCrafters and they fixed it for free within 45 minutes. I’m sure it would have been sooner but they had a couple of costumers. Would definitely recommend because they saved me money and time!","comment":{"@type":"Comment","name":"","datePublished":"2024-01-03T02:31:56.708Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"J R"},"datePublished":"2024-01-02T06:15:58.88Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"I’m really disappointed in the staff here. I’ve been going her for almost 3 years. An while I have always loved the optometrist. An dismissed the wait times per the actual apt time. I called an asked for my prescription an the women on the phone basically said they were really busy an she would send it later. I called at noon. Which didn’t seem too professional let alone good customer service for someone who keeps coming back. I waited an finally called back at 5pm. Finally another gentleman said he would email it. I just needed to wait a few mins am if I didn’t get it to call back. I waited 10. I called back an the same women said nothing other then please hold. She placed me on hold for almost 30mins. I eventually called from another phone an they were closed. She left me on hold. All I needed was my prescription emailed to me. They may be close by but I think I’m going else where from now on. (An yes it says closed Sundays but I called an they said they were open).\n\nI’ve called back several times an said I still have not gotten my RX. Either I’m stuck on hold for a while or told it would be sent. In which they proceeded to blame my email as the reason. Maybe they should just get a better service. I asked for it to me mailed to me an they said no we can print it out an you can pick it up. What an absolute joke.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"John McClure"},"datePublished":"2023-12-26T22:45:29.191Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Lewis"},"datePublished":"2023-12-26T22:20:58.047Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jazz and Alexandra were suuuuuper dope and helpful. 10/10 will come back.","comment":{"@type":"Comment","name":"","datePublished":"2023-12-27T02:30:51.636Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maya Campbell"},"datePublished":"2023-12-24T23:51:23.499Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Was able to repair glasses Thank you Mireya!","comment":{"@type":"Comment","name":"","datePublished":"2023-12-25T01:23:45.915Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"pilot bell"},"datePublished":"2023-12-24T02:02:14.378Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent customer experience","comment":{"@type":"Comment","name":"","datePublished":"2023-12-25T06:35:49.935Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nina Radcliffe"},"datePublished":"2023-12-05T00:26:42.423Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had two pairs of glasses that needed repair and expected to pay a lot, but they did it for free! The staff is friendly and accommodating, especially Mo and Alexandra! I plan on going there from now on for my optical needs.","comment":{"@type":"Comment","name":"","datePublished":"2023-12-05T01:12:38.875Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pamela Davis"},"datePublished":"2023-11-17T00:38:15.933Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have been getting my eye exams here for the past two years. Dr. Mostardi has done a wonderful job with my prescription. I finally enjoy wearing contacts! Customer service is great. Avery helped me with my prescription sunglasses and was very courteous and knowledgeable. I highly recommend Lens Crafters.","comment":{"@type":"Comment","name":"","datePublished":"2023-11-17T02:19:05.608Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leigh Salvo"},"datePublished":"2023-11-15T19:42:11.631Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Efficient! Friendly! Convenient! Visited the Contra Costa store for some bent Tom Ford sunglasses. (Stepped on 😩). Mireya helped me right away and got them good as new - maybe even fitting even better! I’d go back anytime for glasses needs!","comment":{"@type":"Comment","name":"","datePublished":"2023-11-16T04:19:54.462Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cynthia Benevent"},"datePublished":"2023-11-14T21:28:00.368Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Terrible customer service.","comment":{"@type":"Comment","name":"","datePublished":"2023-11-15T15:08:05.304Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/6267iDzRX so we can follow up and redirect your concern to appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Noreen Smith Grubb"},"datePublished":"2023-09-30T19:25:12.423Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-10-02T23:17:14.642Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lynda Hayes"},"datePublished":"2023-09-29T00:37:44.487Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Mireya was absolutely the most customer oriented care provider and professional glassware, and expert that I have ever met. I walked in the door and she literally took care of my every need with a pair of glasses that had lost a screw. She tightened everything up quickly, and fitted it perfectly for my face, and then she went so far to tell me that she could adjust my sunglasses so they fit better. Well, what an amazing woman. She happens to be the assistant manager and if you ever need\nAnything she will go out of her way to make things perfect as possible. Thank you so much! I’ll be back.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-30T04:42:20.115Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joshua"},"datePublished":"2023-09-24T10:48:56.096Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Prompt, professional and friendly.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelly Umber"},"datePublished":"2023-09-19T18:38:57.16Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jack was awesome when I picked up my new glasses! They were unexpectedly a beautiful color! Love this location! Jack was fast and efficient! I’m loving my whole experience with these pair of new glasses! I’ll definitely be back when I need a new pair!","comment":{"@type":"Comment","name":"","datePublished":"2023-09-21T01:57:41.643Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"mark vierengel"},"datePublished":"2023-09-16T22:24:27.125Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Miraya helped me ident frames and was patient and knowledgeable throughout the process. Of note I came back to LensCrafters after two bad experiences at Costco and I will be back again in the future.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-19T20:45:29.747Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Debbie Harms"},"datePublished":"2023-09-12T01:29:54.975Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jack took great care of me, told me all the options I had & I can’t wait to pickup my new glasses 10’s across the board thank you Jack👍🏻","comment":{"@type":"Comment","name":"","datePublished":"2023-09-12T01:44:34.507Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sylviann Moisoff"},"datePublished":"2023-09-09T19:20:17.76Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jazz was very kind and helpful. He explained the insurance coverage and was patient","comment":{"@type":"Comment","name":"","datePublished":"2023-09-11T19:44:16.14Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kateryna Honcharuk"},"datePublished":"2023-09-06T19:42:40.114Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff is super nice and helpful. I had a missing screw on my glasses and my lens fell out. Fixed it for free.\nWas blind for the most part of it but the store seems nice!","comment":{"@type":"Comment","name":"","datePublished":"2023-09-06T20:28:48.061Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Craig Guggiana"},"datePublished":"2023-09-06T19:40:42.489Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went in for a quick glasses screw repair, and they were more than just friendly. Will definitely be going back.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-06T20:33:57.016Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Desiree Acol"},"datePublished":"2023-09-01T20:35:22.834Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Fixed my frames in no time at all. Great one stop place.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-01T21:12:41.468Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vanessa martinez"},"datePublished":"2023-08-29T18:52:25.147Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Really good service. Everyone was so nice","comment":{"@type":"Comment","name":"","datePublished":"2023-08-29T22:51:46.533Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"jessy carbajal"},"datePublished":"2023-08-26T18:49:32.414Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great customer service and very friendly.","comment":{"@type":"Comment","name":"","datePublished":"2023-08-29T20:19:01.409Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"James Li"},"datePublished":"2023-08-19T17:39:55.891Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent customer service. Their staffs are friendly Nd professional. I lost a part of my glasses. They fixed it within 5 minutes.","comment":{"@type":"Comment","name":"","datePublished":"2023-08-22T17:59:56.757Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"nadia frokhnia"},"datePublished":"2023-08-11T01:55:40.448Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My loupes’s ear hook broke. They fixed them in a minute and didn’t even charge me for it.","comment":{"@type":"Comment","name":"","datePublished":"2023-08-11T14:59:28Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lee Paige"},"datePublished":"2023-07-22T00:01:50.467Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service by Avery!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-22T15:37:53.696Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dontae Blinks"},"datePublished":"2023-07-20T19:08:27.275Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Mireya made my experience a great one! It usually takes me hours to find a pair of frames as I am so indecisive and need a certain look for my brand. Mireya had the perfect pair for me in minutes. The process was almost too easy. Will definitely be using this Lenscrafters always from now on","comment":{"@type":"Comment","name":"","datePublished":"2023-07-20T19:42:50.588Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jim"},"datePublished":"2023-07-20T00:11:15.612Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Avery help me at the store and the help was great. I did appreciate it. Thanks.","comment":{"@type":"Comment","name":"","datePublished":"2023-07-20T14:39:55.87Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"cassandralynn12"},"datePublished":"2023-07-16T18:58:12.377Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Super welcoming staff. Well organized and varied selections. I can be a little indecisive, but Avery was patient and helpful while I was narrowing down my choices. I’m overall very happy with my purchase!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-19T23:00:55.607Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mekenna Mroskey"},"datePublished":"2023-07-10T18:30:37.309Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This store has fixed so many of my sunglasses for free! They are the best!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-10T20:03:07.844Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carlos Lopez"},"datePublished":"2023-07-06T19:33:36.322Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Mireya and Avery were extremely helpful and made my first experience getting my glasses repaired in a timely matter. Both are very professional and I recommend seeing either of them when shopping at Lens Crafters Pleasant Hill. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-17T20:00:37.75Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elizabeth E (Liz)"},"datePublished":"2023-07-04T20:31:44.053Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This LensCrafters is so helpful! I bought my favorite prescription sunglasses from here several years ago. One of the screws just came out and Jack (store manager) fixed them for free. I really appreciated the great service! Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-19T20:35:10.877Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Juan Huaco"},"datePublished":"2023-06-23T23:37:22.376Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Nice and professional guys, thank you","comment":{"@type":"Comment","name":"","datePublished":"2023-06-24T03:29:21.68Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Emily Dowell"},"datePublished":"2023-06-16T03:29:15.035Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Avery was very helpful. I like the low pressure sales style and lots of designer options.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-16T13:20:08.574Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ritarose Capili"},"datePublished":"2023-06-07T18:57:07.766Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jack is a miracle worker! I literally laid out one side of my Versace frames and really didn’t want to have to buy a set and he was able to them them brand new! Better than new really they now sit perfectly and more comfortably. Jacks the best Pleasant hill I’d the best location!","comment":{"@type":"Comment","name":"","datePublished":"2023-06-14T16:42:45.044Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ashley Love"},"datePublished":"2023-06-02T22:16:46.508Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Avery is amazing","comment":{"@type":"Comment","name":"","datePublished":"2023-06-14T19:06:06.174Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stevie Macdonald"},"datePublished":"2023-05-30T23:00:10.362Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-06-01T18:12:18.766Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Behrooz Sararfaz"},"datePublished":"2023-05-17T23:24:45.451Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Outstanding Service By Top Professionals & Friendly Service","comment":{"@type":"Comment","name":"","datePublished":"2023-06-08T14:14:04.339Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rachel Block"},"datePublished":"2023-04-29T17:56:41.36Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great assistance from Jack! I lost my sunglasses and he was very helpful in finding the best price and value possible. Very professional and made my visit pleasant and productive.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-09T03:20:53.926Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hana Gottfried"},"datePublished":"2023-03-22T23:30:54.437Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jack, Malena and Dr. Luu were awesome! Recommend recommend recommend!!","comment":{"@type":"Comment","name":"","datePublished":"2023-03-29T19:46:08.611Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maureen Vierengel"},"datePublished":"2023-03-18T17:23:13.139Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"She was awesome and very helpful","comment":{"@type":"Comment","name":"","datePublished":"2023-03-24T17:13:51.058Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"luis avina"},"datePublished":"2023-03-13T21:55:53.475Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My reading glasses come after dropping them, call the store and Jack answer my call and ask me to bring them in. I show up very frequently and fix them no charge and very nice customers service. I will chose this store as my future provider. Thank you","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bruce Pruitt"},"datePublished":"2023-03-05T23:43:57.021Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Fantastic service and very friendly!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pamela Skidmore"},"datePublished":"2023-03-01T23:47:20.923Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jack was super helpful and a such a pleasure to be around. I was helped immediately and appreciated the great level of service!","comment":{"@type":"Comment","name":"","datePublished":"2023-03-07T20:07:48.567Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"C.J."},"datePublished":"2023-02-18T01:58:10.272Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Avery helped out a lot. They had to run down to a different store across town and got my prescription done same day. 5/5 🫶🏽","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jalen Kia Bagacay"},"datePublished":"2023-02-06T00:39:16.829Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I highly recommend Camille and the store for anyone looking for a great pair of glasses. My shopping experience was fantastic, and I couldn't be happier with my purchase. Camille's knowledge, customer service, and selection made this a top-notch shopping experience. Thank you, Cammy!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Duy Dinh"},"datePublished":"2023-01-13T23:54:45.536Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"It was my first time having eyes exam here and the service was great! Dr. Catherine was very attentive and made sure all my inquiries answered before I left. I ordered a new pair of glasses and got another pair repaired in the same visit. Y’all are amazing!","comment":{"@type":"Comment","name":"","datePublished":"2023-01-19T21:06:45.889Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Miguel Tovar"},"datePublished":"2023-01-03T00:47:34.033Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chris was awesome! Great service!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Katherine O'Keefe"},"datePublished":"2022-12-31T02:27:12.024Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Abby assisted me and she was amazing! She took the time to thoroughly explain what my benefits covered, and broke down the costs for me. She explained the different options for lenses, and was very knowledgeable. She has amazing customer service skills, and was so friendly and patient. I’ll definitely be returning to LensCrafters and asking for Abby!","comment":{"@type":"Comment","name":"","datePublished":"2023-01-06T16:51:17.471Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sierra Vance"},"datePublished":"2022-12-31T00:14:33.661Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chris was great with getting me glasses for the first time!!","comment":{"@type":"Comment","name":"","datePublished":"2023-01-06T14:43:45.456Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Melika A"},"datePublished":"2022-12-29T00:47:06.241Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Absolutely best service from Jack today","comment":{"@type":"Comment","name":"","datePublished":"2023-01-03T19:41:43.324Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mary Anne Pellegrini"},"datePublished":"2022-12-28T18:17:12.069Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent service!! I will be back! Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2023-01-02T20:33:32.363Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tee A"},"datePublished":"2022-12-26T22:17:30.613Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chris has magical hands and whipped my glasses that had very little hope of being revived back into shape. Thank you soooo much!!","comment":{"@type":"Comment","name":"","datePublished":"2022-12-29T21:58:51.012Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dani Malekafzali"},"datePublished":"2022-12-26T21:16:42.937Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-12-29T21:33:45.69Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Ruatta"},"datePublished":"2022-12-18T01:22:37.801Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-12-22T22:04:20.426Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Janelle Davis"},"datePublished":"2022-12-14T01:50:58.434Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My first time here and it was a wonderful experience! Everyone was so kind and helpful and the service was excellent! The doctor was incredibly helpful and informative as was the lady who took my initial eye photos (I didn't get her name but she was amazing!). Chris checked me out and was awesome and so helpful. 10/10 for this location and everyone working here. Thank you! I would (will) recommend this location to anyone in need of eye care","comment":{"@type":"Comment","name":"","datePublished":"2022-12-19T20:24:15.597Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mimi De Leon"},"datePublished":"2022-12-01T01:52:51.325Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jack was amazing! He spent a lot of time with us and very patient.","comment":{"@type":"Comment","name":"","datePublished":"2022-12-01T19:58:05.911Z","text":"Hi! Thank you so much for your review. We are excited to hear Jack was able to help make your experience in LensCrafters a great one. We look forward to seeing you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Chris Rippee"},"datePublished":"2022-11-15T20:17:00.751Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very helpful knowledgeable, and quick!! Loved the service here!!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-18T19:49:29.567Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Farhad Ghorban"},"datePublished":"2022-11-08T17:12:02.741Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-11-10T20:06:51.953Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"HG Perez"},"datePublished":"2022-11-05T00:23:39.113Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I was rescheduled multiple times and when I went to appointment I was told that they didn’t have me on their books.","comment":{"@type":"Comment","name":"","datePublished":"2022-11-07T14:04:53.237Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stuart Bowling"},"datePublished":"2022-11-03T19:43:35.545Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This is where customer service went to die!\n\nThis store never returns calls from messages. It’s always an excuse, they’re too busy or was out that day. Sept 9th had my annual, new Dr wanted me to consider changing my prescription. Had zero issues with my current one and expressed I had no issues with distance and reading. Switched me to new contacts. Had me come back to try them. Wore them there was no difference and they switched me to a new prescription. New lenses ordered 9-26\nCalled the store Oct 10 told they hadn’t come in and to call back. Called 10-13 told no lenses and that as of 10-13 they were back ordered.\nCalled 10-24 told no lenses, they would chase and get back to me. 10-28 they call me and no lenses but they had another trial set I could have. Collected these 10-29. These were completely the wrong prescription and hurt my eyes. Called the store and left a voice mail first thing 10-31. They called back 11-2 no lenses and they were now 6 weeks out. No apology on 2 days to return my call. Utterly ridiculous. As the Dr modified my prescription I can’t even purchase these as I could before. I’ve filed complaints with Lens Crafters, still zero response.","comment":{"@type":"Comment","name":"","datePublished":"2022-11-03T19:58:53.409Z","text":"Hi there, thank you for your review. We are sorry to hear about your experience. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"John Freeman"},"datePublished":"2022-08-26T21:18:58.624Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I already had an eye exam and a prescription. My insurance was checked, I chose my frames..boom..done, out the door!! THANKS 👍","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Cademartori"},"datePublished":"2022-08-19T23:51:28.874Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-08-25T15:47:34.075Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Denisen Hartlove"},"datePublished":"2022-07-12T20:10:09.22Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Sales staff was WONDERFUL!!! Prices for redoing the lenses in my newer designer sunnies not wonderful. Holy cats.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-13T17:24:26.292Z","text":"Hi! Thank you so much for your positive review. We are happy we could help with your vision needs and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lisa Matteo"},"datePublished":"2022-07-06T23:17:14.672Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"While on vacation my daughter’s glasses bent and needed repair. Malena was a true professional. She didn’t just put back in the popped out lens and call it a day. She looked over the whole pair of glasses and made the necessary adjustments so the glasses were like new.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-07T14:23:02.308Z","text":"Hi! Thank you so much for your review. We are excited to hear Malena was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Devon Laduzinsky"},"datePublished":"2022-06-06T20:51:26.637Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The service was great at this LensCrafters location and I love my new glasses. Gerald and Malena went over and above to make sure everything was perfect. They were easy to work with. Initially I went to Kaiser for my prescription and it didn't turn out quite right. I got another exam at this LensCrafters and got the glasses adjusted to that prescription and everything was perfect. The level of service here far exceeds other places.","comment":{"@type":"Comment","name":"","datePublished":"2022-06-07T18:44:46.164Z","text":"Hi! Thank you so much for your review. We are excited to hear that Gerald and Malena were able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mary Figliulo"},"datePublished":"2022-05-25T18:01:03.608Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-06-01T20:29:19.664Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"LAURIE TUTTLE"},"datePublished":"2022-04-30T00:22:36.77Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"So grateful for the young woman, Camille, who helped me find the best glasses for me! Excellent, Kind customer service! Thanks again!","comment":{"@type":"Comment","name":"","datePublished":"2022-05-11T18:37:22.737Z","text":"Hi! Thank you so much for your review. We are excited to hear Camille was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Avery Munroe"},"datePublished":"2022-04-21T03:50:25.173Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-21T15:55:57.525Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Teresa Ramirez"},"datePublished":"2022-04-21T01:35:55.788Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Malena was great! I came in to get my eyeglasses adjusted & she did an amazing job!","comment":{"@type":"Comment","name":"","datePublished":"2022-04-21T16:12:31.893Z","text":"Hi! Thank you so much for your review. We are excited to hear Malena was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"E Dcruz"},"datePublished":"2022-04-16T23:51:31.828Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Camille has always been helping me everytime I go for my new pair of eye glasses. She makes sure I'll go home with the perfect eyewear that fits me. She brings options that I can try on. She is very knowlegeable and give suggestion to help me decide as to which frame I'll get within my budget. Overall my experience within the store has always been great and friendly.","comment":{"@type":"Comment","name":"","datePublished":"2022-04-18T17:18:45.259Z","text":"Hi! Thank you so much for your review. We are excited to hear Camille was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kristin Martin"},"datePublished":"2022-03-29T18:07:55.288Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Gerald is AMAZING!!!! I felt welcomed and special!!! I will come here forever as long as Gerald is here…..\nBest customer service ever!!!","comment":{"@type":"Comment","name":"","datePublished":"2022-03-31T17:19:00.569Z","text":"Hi! Thank you so much for your review. We are excited to hear Gerald was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nick Piombo"},"datePublished":"2022-01-23T21:28:22.767Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"10/10! Malena was really helpful swapping the lens in my 2 frames! Definitely gonna come back for eye exams!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah FF"},"datePublished":"2022-01-10T21:21:52.429Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Staff is awesome! Very friendly and comfortable atmosphere. Exam processes also very easy, comfortable and easy to understand. Thank you!!! We WILL be back!","comment":{"@type":"Comment","name":"","datePublished":"2022-01-11T20:53:46.466Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elena Marinelli"},"datePublished":"2022-01-06T20:53:01.698Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had to fix 2 pairs od reading glass . They did it in 5 minutes and charged $0 !\nThank you so much !!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ann Ann"},"datePublished":"2021-11-29T23:04:37.633Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robin Arbanas"},"datePublished":"2021-11-28T01:53:31.651Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The pleasant hill lens crafters store on contra costa in Ca., has an AMAZING happy competent atmosphere when you walk in. My husband and myself went in initially for our eye exams. Loved Leona!! Personable and professional, answered all our questions! Reyna however, we can’t give enough praise! She knew where ALL styles were located. We didnt even really have to look because we both told her our wants and needs. She came up with so many options for both of us! She was honest, friendly, never once made us feel rushed! Reyna and her coworker…chris?? Worked so nicely together! We were just getting our eyes checked then looked at frames while waiting for prescriptions. But loved the selections and reyna took it from there! We ended up buying 4 sets of prescription glasses! We appreciated how she tried so hard to help us with promotions going on, etc. The manager was constantly on the floor working and helping customers! Very very nice man. Please give this staff, especially Reyna the recognition she deserves! She truly is an asset. We have been a lens crafter’s customer for a long time. We saw how this store was ‘different’ in a good way. We used to go to store in Az. Arrowhead Mall, your store in Brentwood, and sun valley mall. So i know what I’m talking about. I only hope this review and request for their recognition for awesome customer service gets bubbled up to the right people.\nGreat customer service and knowledge of your products guys! we spent $1,200.00 and thats in addition to what our insurance pays!\n\nHeres as much info i have from receipt:\nStore 5775\nReceipt #1044873\nReyna 739292\nDate November 27, 2021\n\nAgain Thankyou\nRobin and Daniel Arbanas","comment":{"@type":"Comment","name":"","datePublished":"2021-11-29T16:25:25.871Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rachel Meyer"},"datePublished":"2021-11-26T21:49:38.541Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"richard w Ballesteros jr"},"datePublished":"2021-11-19T18:09:43.841Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gayle Moussa"},"datePublished":"2021-10-27T19:33:32.415Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Barnabas Negash"},"datePublished":"2021-10-25T23:39:35.917Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"Very slow customer service. Walked into the store and took the staff a long time to finally ask what I needed help with. Go to another store. You'll receive much better treatment","comment":{"@type":"Comment","name":"","datePublished":"2021-10-26T16:02:45.896Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We apologize that we did not exceed your expectations during your visit. We value our customer’s feedback! Please go to https://www.luxotticacustomercare.com/lenscrafters to provide your information so we can contact you and work to resolve the issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Christian Jimenez"},"datePublished":"2021-10-21T20:29:55.101Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Fred Porter"},"datePublished":"2021-10-19T19:53:37.593Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I’m a Kaiser patient with an allowance for glasses but hadn’t been satisfied with the selection or quality of their products. With several other choices we decided on Lens Crafters. We weren’t disappointed at the professional help and selection of frames. It was the right choice to make.","comment":{"@type":"Comment","name":"","datePublished":"2021-10-20T13:01:11.823Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gerald Garcia"},"datePublished":"2021-09-23T23:54:27.221Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Gerald the Manager was most support of my needs. He asked so many questions about my needs & wants. He was very patience with me. I will recommend him to all my family and friends of his kindness.","comment":{"@type":"Comment","name":"","datePublished":"2021-09-24T17:56:21.387Z","text":"Hi! Thank you so much for your review. We are excited to hear Malena was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Currie"},"datePublished":"2021-09-22T00:46:05.083Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Prompt, courteous, good selection and knowledgeable. I was very pleased","comment":{"@type":"Comment","name":"","datePublished":"2021-09-23T20:24:51.419Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jon Samuel"},"datePublished":"2021-06-23T23:31:21.204Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good service, nice people. Selection of glasses could be a little larger.","comment":{"@type":"Comment","name":"","datePublished":"2021-06-24T14:28:31.566Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jenny Guirola"},"datePublished":"2021-06-12T00:46:25.647Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Not the type of customer service I expected. I will not be coming here.","comment":{"@type":"Comment","name":"","datePublished":"2021-06-17T18:14:25.506Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Wondrusch"},"datePublished":"2021-05-05T01:16:40.238Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I am known for being a stickler especially when it comes to my eyes. Working in microsurgery and eye surgery, and also flying as a pilot, my eyesight and prescriptions need to be precise. This Lens Crafters location with the help of Chris the Optometry Tech, Dr. Rozanne Fratto and Dr. Barbara Mostardi as well as the manager were excellent! An abundance of patience, friendly and the highest degree of professionalism, and most of all world-class customer service that is second to none. Service that is so rare in today's business world where everyone just wants to give you just enough \"good\" service to get the sale with no follow up. Everyone took more time than I would have ever expected to ensure that my prescription, glasses were exactly what I needed and more importantly what I expected. They genuinely went out of their way to guarantee that I'll be a customer for a long time! Definitely will return a 10/10 business!! Thank you!!","comment":{"@type":"Comment","name":"","datePublished":"2021-05-05T13:52:15.645Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"jay Real"},"datePublished":"2021-04-26T22:48:46.024Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-04-27T20:10:16.879Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Noah Conklin"},"datePublished":"2021-04-19T22:33:50.913Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-04-21T14:47:56.308Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"malipd"},"datePublished":"2021-02-21T19:41:07.011Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Will NEVER do business at the Lens Crafters in Pleasant Hill again. Doesn’t look like staff knows what to tell customers because every time I called to ask about where my prescription glasses were; I keep getting different answers. The manager told me initially that my glasses would be ready in one week; it’s been two weeks now and nothing still. Worst part is that only the manager can track a shipment so the rest of the staff is pretty much useless and doesn’t look like the manager is in the store or she’s always “with a customer” so you never hear back from her. Wish I had never gone here. Spare yourself some major hassle if you need glasses in a hurry and go somewhere else.","comment":{"@type":"Comment","name":"","datePublished":"2021-02-22T15:48:40.043Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anthony Price"},"datePublished":"2021-01-08T13:48:26.366Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-01-12T15:05:30.46Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ramesh Kanthilal"},"datePublished":"2020-11-29T06:11:30.334Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I’ve been coming here for a few years and the doctors and staff have always been very friendly and professional. I would definitely recommend this LensCrafters!","comment":{"@type":"Comment","name":"","datePublished":"2020-12-01T03:39:43.825Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"john stevens"},"datePublished":"2020-11-28T22:04:29.64Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Vicky was outstanding as well as all I came in contact with at the store","comment":{"@type":"Comment","name":"","datePublished":"2020-12-01T22:42:55.681Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kristen Roberts"},"datePublished":"2020-10-14T21:39:45.497Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2020-10-15T14:58:16.522Z","text":"Hello Kristen, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Henning Mathew"},"datePublished":"2020-10-13T18:44:41.577Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Good overall experience. I was coming in for an eye exam. I don’t have issues with my sight but I shoot competitively and wanted my eyes checked. The check-in process was great, smooth, timely and no issues.\n\nDr. G was informative but the appointment felt a bit rushed as she had others waiting in the lobby. She provided information from the exam but my expectation was that it could have been more thorough, considering I’ve never had an eye exam before. I came away with some information about astigmatism. If they weren’t so busy I think Dr. G would have spent more time.\n\nOverall, it was a good experience. The ladies who assist Dr. G were awesome, especially the check in and initial testing person. She was great.","comment":{"@type":"Comment","name":"","datePublished":"2020-10-14T20:06:32.764Z","text":"Hello Henning, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alison Bodden"},"datePublished":"2020-10-12T19:03:43.281Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2020-10-13T19:02:51.376Z","text":"Thank you for your review. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"hector hernandez"},"datePublished":"2020-10-11T21:56:00.086Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"The lady that help me FAITH, she was really rude and my visit was really unpleasant, they must train properly this technicians how to treat costumers. She make me feel like I'm taking or stealing something from the store. REALLY POOR CUSTOMER SERVICE.","comment":{"@type":"Comment","name":"","datePublished":"2020-10-12T14:37:28.196Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"LaRunda Willis"},"datePublished":"2020-07-28T00:38:44.279Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jimmy Sahagun (Jimmy)"},"datePublished":"2019-12-19T23:34:06.356Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"My wife and I have a vision insurance and we even had our vision prescription from our doctor. I think it was expensive on my eye glasses when we went to LensCrafters. However, we end up paying a higher price than expected. My second visit there to pick up my new eyeglasses at LensCrafters, just made me realized that the person who sold me the eyeglasses did not care about helping me but just selling the most to me and doing sales talk. Telling me about unnecessary and expensive protection of the eyeglasses to make sure I’ll be convinced to purchase all the protection. go figure","comment":{"@type":"Comment","name":"","datePublished":"2020-01-08T17:48:43.415Z","text":"Hi tau Gammon, thank you for your review. We value you as a customer and are sorry to hear about your experience. We aim to always provide full and accurate information so customers can make informed decisions. Please go to bit.ly/LC-LUX so we can follow up with you directly."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Binita Patel"},"datePublished":"2019-05-04T21:16:44.025Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome place to get an Eye Exam and staff is great.","comment":{"@type":"Comment","name":"","datePublished":"2019-06-05T20:44:09.967Z","text":"Hi Binita Patel! Thank you for your positive feedback! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bubba Manzo"},"datePublished":"2019-05-04T21:13:48.337Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Doctor Gee was fantastic and the staff were very helpful. Glasses were done quick but had to wait till next day.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lily Zechnowitz"},"datePublished":"2019-03-27T21:20:55.008Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I only called this location to inquire about a few things, but the receptionist was so nice and helpful","comment":{"@type":"Comment","name":"","datePublished":"2019-04-02T14:48:15.884Z","text":"Hi Lily! Thanks for letting us know! We appreciate your feedback and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yizhen Jia"},"datePublished":"2019-03-09T22:07:06.476Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cee Mills"},"datePublished":"2019-01-27T22:37:05Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Only wish I could give NO stars! I had an appointment at 3 p.m., after half an hour I asked how much longer and was told - another half hour! No explanation, no apology so I promptly walked out! The people who work there are disgusting!","comment":{"@type":"Comment","name":"","datePublished":"2019-02-01T20:15:52.597Z","text":"Hi Cee Mills, thanks for your review. We value your business and apologize for your long wait. We strive to provide excellent customer service. Please go to http://bit.ly/2Di26GQ so we can follow up with you directly."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nicolas Riley"},"datePublished":"2018-11-01T20:03:43.151Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"Great service for my kids and wife, I'm still without glasses a month later, and have now completely cancelled my sunglasses order. Let's see how much longer it takes for my regular glasses. Probably end up cancelling them too.","comment":{"@type":"Comment","name":"","datePublished":"2018-11-09T22:22:56.744Z","text":"Hi Nicolas, thank you for leaving your review. We are disappointed to hear about the delay in the delivery of your glasses. We aim to have them ready on the date given to you at the store, if not sooner. Please go to https://bit.ly/LC-Support so we can follow up to have the issue resolved."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Steven Krasner"},"datePublished":"2018-07-19T20:38:34.482Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Walked in and was greeted by a friendly and outgoing redhead who asked how she could help me. One of the tiny screws that hold my lenses in the frame had come loose and needed to be tightened back down. She fixed the problem within minutes, cleaned my lenses, all at NO CHARGE!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Minyoung Anna Lim"},"datePublished":"2018-04-04T18:34:26.932Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Long wait without knowing what’s going on at all. Poor service. Ugh","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"nikki mitchell"},"datePublished":"2017-11-23T14:49:36.161Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"Great prices . but the reviews are so true . the doctor sanitized the chin rest at least but when doing my pre testing I had to sanitize the machines myself and there were used sterile wipes on the floor in every part of the building I went into . and yes the counters were cluttered and messy and the color blind book test need to be wiped down after each customer and it wasn't wiped down before my use(still makeup from the last clients nose) nor did I see her wipe it down after . now I know the eye doctor doesn't puncture the skin but my face gets put on those machines and I want them wiped down after each customer . the assistant didn't throw a fit when I wiped them down myself before I used them so that was nice . I came for the cheap frame prices . but only expect that . the staff couldn't answer any of my insurance questions and wouldn't stop to call vsp for me . in fact when I told them i have vsp thru United , they just tried to send me some where else until I demanded she run my insurance, I was right of coarse . . don't expect more than a good price on tiffany frames .","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jeff Carvell"},"datePublished":"2017-05-26T23:45:28.937Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr Gee is great and very helpful staff.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Denis Strebulyaev"},"datePublished":"2017-03-22T19:54:35.062Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Gregory"},"datePublished":"2017-01-11T00:13:49.884Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Lazy.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"stennis anaman"},"datePublished":"2016-12-28T17:16:58.051Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Very accommodating and flexible. The attendants were very friendly, I will recommend then to anyone.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"J C"},"datePublished":"2016-10-19T21:19:29.182Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tristan deTimofeev"},"datePublished":"2016-10-12T23:26:51.359Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ahu Emre"},"datePublished":"2016-08-15T19:21:53.851Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was reluctant to come here because of the reviews I read but I decided to come and I loved it! I came here for an eye exam and was very satisfied! This was my first time at a Lenscrafters and I was really happy with everything!. The front desk was very helpful and quick. The doctor was incredibly helpful and professional. I felt that she really cared and spent a great time helping me and answering my questions. She was really knowledgeable and took her time with me. By far the best ophthalmologist ever!! Also my lenses came in really quickly. I would definitely recommend!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Roman Huff"},"datePublished":"2016-07-30T23:31:33.96Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This place is awful. It takes FOREVER to get anything accomplished....not a surprise considering how very disorganized they are (see pic). For example, went in to pick up a pair of prescription sunglasses and it took forever just to locate them...never mind it took them longer than 2 weeks to fix their own bad work in putting the lenses in. Go somewhere else if you can.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"waldo Garcia"},"datePublished":"2016-03-12T23:25:16.064Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Take to long to get your Lens.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}}]</script><script type="application/ld+json">[{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carla Blick"},"datePublished":"2025-02-17T18:40:14.078Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have been a Lenscrafter customer for a long time. Elaine at the pleasant Hill location was very helpful and gracious when I recently came in to get my lenses replaced.","comment":{"@type":"Comment","name":"","datePublished":"2025-02-18T04:19:14.962Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mary Rae Fouts"},"datePublished":"2025-01-30T21:15:32.194Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This Pleasant Hill, CA LensCrafters used to be a good eye glasses store with helpful and prompt customer service. With the emphasis on used to be! This store has really gone downhill.\n\nRecently my husband went there mid-afternoon on a weekday to get his eye glasses repaired, a lens had become loose and would fall out. There used to be around 3 available employees up front to help with fittings, repairs, and purchases. There was only 1 employee working in the entire store, front and back!\n\nThe lone female employee was helping an entire family with eye glass purchases, and was having troubles with the order including insurance issues, while other people including my husband waited. When asked if anyone else was available to help, she said no, she was the only employee working. Her solution was to tell my husband to leave his glasses, and someone would repair them later. Um, no he can't leave the glasses, he needs them to see! One person waiting left, and after 20 minutes waiting my husband left, too.\n\nReally frustrating and disappointing. You can't run that LensCrafters with only 1 employee on duty. And businesses wonder why they go out of business!","comment":{"@type":"Comment","name":"","datePublished":"2025-01-31T08:23:45.073Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tammy Rieser"},"datePublished":"2025-01-03T01:47:51.789Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a pair of favorite pink sunglasses that I had lost the pin so 1 arm of the glasses was detached. Justin fixed it promptly at no charge!\nSuper helpful and nice. I asked him what do I owe you and he said \"pay it forward !\"","comment":{"@type":"Comment","name":"","datePublished":"2025-01-04T01:37:48.15Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Isabel Cheung"},"datePublished":"2024-12-29T01:20:41.778Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Ariel was so thoughtful during my sale. I let him know what frame I was looking for and he set aside the exact frame I wanted. Overall very kind and helpful!","comment":{"@type":"Comment","name":"","datePublished":"2024-12-30T01:44:08.461Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Uatau-He-Kakala O-Mohutala"},"datePublished":"2024-12-18T02:17:41.461Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This is the worst you could ever deal with especially with Justin, the Manager and the Optometrists. I went for my eye exam for glasses and contact lenses prescription. Optometrists told me that my contact lenses power was too high for me so she changed it lower and I was unable to see 10 yards away. I went back to redo my eye exams and I demanded that I get the 4.0 powers that I've been wearing for the past 15 years... I was only given try outs. I asked for my prescriptions and I was told that I'd pick it up when I came back for my glasses but everytime I went back, I was told that the Dr had not signed it. To date, I still have not received my prescription's.yet...\nFor my eye glasses, I picked a different frame and I went back and got my glasses in a different frame. The manager Justin took the measurements and I could not see through the glasses. I kept calling the store back and I was told that Justin, the so called Manager would call me back but he never did. I finally spoke with him after I called back for the 5th time and he said that he didn't make any mistakes. He said that it was my mistake...How could it be my mistake when he put in the order for a different frame then what I picked and he took the measurements for my bifocal too high that I couldn't see through it. He did not want to take ownership of his numerous mistakes. When I asked for compensation, he said, no such thing...\nI went back 5 times to get their mistakes corrected and they're continuing to make mistakes and they still would not take ownership of their mistakes!\nSome manager seems to have no management skills at all. Time is money and I cannot continue to take time off my busy schedule for them to continue to make mistakes...","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kunal Juneja"},"datePublished":"2024-12-16T00:54:03.951Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Justin is great and very patient ,\nHighly recommend","comment":{"@type":"Comment","name":"","datePublished":"2024-12-17T12:52:37.401Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mary George"},"datePublished":"2024-12-09T22:00:32.86Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have been doing business with Lenscrafters in Pleasant Hill for many years. I have always had a pretty good experience but this time I had excellent service. Justin really delivered! He gave me great recommedations for frames, lens, coatings and tints. All three pairs are fantastic!\nHighly recommend.","comment":{"@type":"Comment","name":"","datePublished":"2024-12-10T17:11:23.251Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Christopher O'Shaughnessy"},"datePublished":"2024-11-15T01:34:12.639Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"A staff member for some reason mis-applied my insurance coding it as pediatric (I'm a grown man in his 30s) which raised my exam fee by about $40. I was lucky that I decided to ask an unrelated follow-up question which her manager helped me with, and he caught her error in the process of answering my question and gave me my 40 bucks back.\n\nLenses (not frames) are also staggeringly expensive here. I recommend an alternative like Warby Parker.","comment":{"@type":"Comment","name":"","datePublished":"2024-11-15T15:24:43.707Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to https://luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hermilo Bolanos"},"datePublished":"2024-11-08T01:28:51.097Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-11-08T20:28:04.135Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Danitra Hollister"},"datePublished":"2024-10-28T23:54:55.67Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Worst experience ever first the staff couldn't find my online order then they gave me a pair of glasses off the shelf to rush me out the store. Then it became a problem because i wanted to return item. Please never have your item/items shipped to this store for staff to sign for it and to misplaced it like they did my item very disappointed","comment":{"@type":"Comment","name":"","datePublished":"2024-10-29T19:02:15.91Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to https://luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"shannon oliver"},"datePublished":"2024-10-04T02:21:15.99Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Quick, friendly service. Pretty big selection. Justin was super helpful and was able to make my daughter’s glasses in 15 minutes.","comment":{"@type":"Comment","name":"","datePublished":"2024-10-11T19:12:30.423Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"bernardo argueta"},"datePublished":"2024-09-25T01:29:42.828Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Justin at the Pleasant Hill location answered the questions I had about adding prescription lenses to frames I already had including pricing, turn time and options. Thanks again Justin.","comment":{"@type":"Comment","name":"","datePublished":"2024-09-30T20:39:18.902Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cmac4553@gmail.com 3434kidd"},"datePublished":"2024-09-18T19:05:57.453Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Justin and Allegra went above and beyond!!! Highly recommend LensCrafters in pleasant hill!","comment":{"@type":"Comment","name":"","datePublished":"2024-09-19T16:32:45.665Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maddie Isaacs"},"datePublished":"2024-08-02T19:46:09.566Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Attended an appointment with them in April. Was there for three hours, got charged a $40 retina exam that they didn’t ask to do nor do I believe i’m old enough to qualify it as a concern. Proceeded to get disrespected and treated poorly for 3 hours during my appointment. Sent me home with the wrong contacts prescription on purpose.\nCalled today and I was on the phone for 1.5 hours. I was on hold for 60 of those minutes. They lost my information and couldn’t find proof of my appointment in April. Finally found it after asking around. I then proceeded to have to book an appointment because they gave me the wrong prescription due to their lack of stock. The level of disrespect, unorganized files, and care is mind blowing to me. I will not be coming back here after this appointment.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-03T05:32:24.688Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6262lgET8 so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jeanne Lam"},"datePublished":"2024-07-26T20:55:55.277Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went to LensCrafters in Pleasant Hill to have my frames adjusted. The left arm of the frame was pushing against my ear and Ariel adjusted it and it fit perfectly after the adjustment. It only took Ariel one try to fix it unlike other occasions when it would take someone several attempts before it was adjusted correctly. Next time I need an adjustment I will definitely go back and ask for Ariel.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-27T06:22:51.184Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anita Leimone"},"datePublished":"2024-07-22T19:23:55.917Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"We ordered glasses 6/17/24 and checked the status of the order 2 weeks afterward. The order was never submitted though we had paid in full. They put in the order then and said it would be another 2 weeks. We checked on it again and finally got them today (7/23). They had said we'd get $50 off but that didn't happen. Not going back to Lenscrafters","comment":{"@type":"Comment","name":"","datePublished":"2024-07-23T03:47:15.668Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6261lVcuh so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jennifer Gueguen"},"datePublished":"2024-07-21T20:24:04.43Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Sharon Took care of everything I needed with a smile and a professional presence. Great store! Great style recommendations too.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-22T04:39:58.022Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Deeanne Helton"},"datePublished":"2024-06-26T18:54:27.372Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alexandria always great! She walked me through my options and help me with pricing like a pro. Super happy with my experience! Thanks Alexandria!","comment":{"@type":"Comment","name":"","datePublished":"2024-06-28T08:25:57.731Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cyn Pangelinan"},"datePublished":"2024-05-23T04:22:28.067Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My glasses broke on the way to the store I the car. I stopped by this place not expecting they would help me. I got to the door and they were closed. Jazz saw me outside and opened the door. Even though they were already closed. He did not hesitate to ask how can he help. He quickly took my glasses and fixed it immediately. He was quick and professional. That’s customer service. Thanks Jazz!","comment":{"@type":"Comment","name":"","datePublished":"2024-05-24T01:02:35.857Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Massoud Mohammadi"},"datePublished":"2024-05-11T22:49:33.745Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Worst experience at this place\nThere is a guy he is mean, disrespectful and doesn’t even know how to talk or treat customers. I had to cancel my wife’s appointment the same day and time being on site and then had to get my daughter out of there and cancel her appointment as well.\nI am not sure if there is a manager or someone that even looks at this dude at this place. Stay a way from this guy and this location and go other locations please\nThis dude acts like he is working there for free and you are there getting free service or something there I guess it’s weekend a normal person won’t be acting like that so either he is high or drunk but stay a way and don’t ruin your day dealing with these kind of abnormal people.\n\nWhat a horrible experience","comment":{"@type":"Comment","name":"","datePublished":"2024-05-12T07:56:17.37Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6269YncRP so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"F Bolurchian"},"datePublished":"2024-05-07T20:33:45.717Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Horrible service, they order your eye glasses from somewhere like China, they promised me ten days I paid in full, then had to Waite five weeks for a simple reading glasses that I could have got it from somewhere else cheaper.","comment":{"@type":"Comment","name":"","datePublished":"2024-05-08T04:05:33.783Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6265YpNeV so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Manoj Jacob"},"datePublished":"2024-05-05T20:36:29.862Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Most friendly shop i've ever been too. It was a sunday and Avrial took the time to fix my glasses. For FREE.\nOK","comment":{"@type":"Comment","name":"","datePublished":"2024-05-06T04:04:34.285Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lolo O'Keefe"},"datePublished":"2024-04-11T00:10:28.614Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have purchased many pairs of glasses over the years at Lens Crafters and always feel that the customer service at this location is great, and its not as busy as a lot of the other Lens Crafters locations.\nBut I am specifically writing this review about an employee Mireya. I walked in with a broken pair of Dior prescription glasses that my mom purchased 15 years ago from Lens Crafters in the mall. She has since passed and I had them changed to my prescription\nWell, I mistakenly stepped on them and snapped the string at the bottom of the lense and the metal was twisted. I had asked Mireya to repair them, knowing that she might not be able to. And I was aware that they might break further in the repair. She agreed to give it a try since she knew the sentimental value they have for me.\nWell, a couple of hours later I came to see if she was able to repair them, and SHE DID!! They look exactly like they did before broken.\nShe was SO kind and helpful and seriously I am so grateful! I will definitely return and recommend this location to friends and family.\nTHANK YOU Mireya!","comment":{"@type":"Comment","name":"","datePublished":"2024-04-12T00:17:34.454Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Halyna Sher"},"datePublished":"2024-03-07T02:53:33.975Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-03-08T01:54:31.539Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel C"},"datePublished":"2024-03-06T21:22:09.359Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Beware of salespersons lying about pricing, bundling extra items / features without asking you","comment":{"@type":"Comment","name":"","datePublished":"2024-03-07T05:33:08.886Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6261cjJeX so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kimberly Liddy"},"datePublished":"2024-03-02T19:52:39.137Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alexandra has turned this place around. It used to be such a unpleasant experience at this location but it’s convenient for us so we keep coming. She will be the reason why we continue to come back! She’s made it a much more pleasant, professional place to be.","comment":{"@type":"Comment","name":"","datePublished":"2024-03-03T06:36:18.568Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Roselyn Siino"},"datePublished":"2024-02-16T18:00:07.312Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alexandra was so knowledgeable and patient extremely helpful. I was confused on the frame and she chose the one I purchased. Perfect! I’m so happy. Thank you Alexandra Diaz 🤗","comment":{"@type":"Comment","name":"","datePublished":"2024-02-17T08:06:40.679Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"roger mariani"},"datePublished":"2024-02-16T17:55:39.884Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a totally great experience at LensCrafters.Plesent Hill\nAlexandra was amazing. So friendly,helpful, knowledgeable. Avery was also great adjusting my new glasses for a perfect fit. The doctor an assistant were so nice to me also.i also liked the fact there was a security guard there who also was very friendly.i highly recommend this store.","comment":{"@type":"Comment","name":"","datePublished":"2024-02-17T08:14:36.824Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cynthia Abalayan"},"datePublished":"2024-02-16T00:54:28.774Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"It was amazing to see a security guard when entering the store!! Added quality to an already great experience! Alexandra and Avery were excellent and very knowledgeable!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Raymond Cannata"},"datePublished":"2024-02-14T03:27:46.063Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I just went to LensCrafters in a Pleasant Hill, and had a very knowledgeable and helpful employee help me with my eye glass purchase! She went above and beyond in helping me, more than any other eye glass store I’ve been to! Congratulations to whoever hired this employee and LensCrafter for the great service!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cristián Garay"},"datePublished":"2024-02-13T20:46:54.06Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome service Avery help me adjust my glasses and they came out perfect, thanks!","comment":{"@type":"Comment","name":"","datePublished":"2024-02-14T04:07:29.229Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Arbanas"},"datePublished":"2024-02-07T03:02:46.291Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jazz was the best and Alexandra was great too","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Russell Jackson"},"datePublished":"2024-02-06T20:23:14.713Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came in because I had slept on my glasses and my lenses popped out, and the glasses were bent. Alexandra immediately assisted me and helped me out and I was in & out within 10 minutes! Thank you to all of the crew that worked here! Much appreciated service.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah McCauley"},"datePublished":"2024-01-27T19:27:05.386Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a wonderful experience with Fratto Optometry. The customer service was great. I have really thank Avery for offering to make my glasses before I had to go to LA. He said he’d have them ready in 30 minutes and he did. He even called and left me a message that they were ready to pickup. Thank you for my glasses!","comment":{"@type":"Comment","name":"","datePublished":"2024-01-28T06:53:53.218Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leonardo Mocci"},"datePublished":"2024-01-27T03:30:37.176Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jackson Steele"},"datePublished":"2024-01-02T23:08:29.794Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a screw fall out of my glasses, so one of the arms fell off. My optometrist was going to charge me for repairs which they wouldn’t be able to do until the next day - I stopped by LensCrafters and they fixed it for free within 45 minutes. I’m sure it would have been sooner but they had a couple of costumers. Would definitely recommend because they saved me money and time!","comment":{"@type":"Comment","name":"","datePublished":"2024-01-03T02:31:56.708Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"J R"},"datePublished":"2024-01-02T06:15:58.88Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"I’m really disappointed in the staff here. I’ve been going her for almost 3 years. An while I have always loved the optometrist. An dismissed the wait times per the actual apt time. I called an asked for my prescription an the women on the phone basically said they were really busy an she would send it later. I called at noon. Which didn’t seem too professional let alone good customer service for someone who keeps coming back. I waited an finally called back at 5pm. Finally another gentleman said he would email it. I just needed to wait a few mins am if I didn’t get it to call back. I waited 10. I called back an the same women said nothing other then please hold. She placed me on hold for almost 30mins. I eventually called from another phone an they were closed. She left me on hold. All I needed was my prescription emailed to me. They may be close by but I think I’m going else where from now on. (An yes it says closed Sundays but I called an they said they were open).\n\nI’ve called back several times an said I still have not gotten my RX. Either I’m stuck on hold for a while or told it would be sent. In which they proceeded to blame my email as the reason. Maybe they should just get a better service. I asked for it to me mailed to me an they said no we can print it out an you can pick it up. What an absolute joke.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"John McClure"},"datePublished":"2023-12-26T22:45:29.191Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Lewis"},"datePublished":"2023-12-26T22:20:58.047Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jazz and Alexandra were suuuuuper dope and helpful. 10/10 will come back.","comment":{"@type":"Comment","name":"","datePublished":"2023-12-27T02:30:51.636Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maya Campbell"},"datePublished":"2023-12-24T23:51:23.499Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Was able to repair glasses Thank you Mireya!","comment":{"@type":"Comment","name":"","datePublished":"2023-12-25T01:23:45.915Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"pilot bell"},"datePublished":"2023-12-24T02:02:14.378Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent customer experience","comment":{"@type":"Comment","name":"","datePublished":"2023-12-25T06:35:49.935Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nina Radcliffe"},"datePublished":"2023-12-05T00:26:42.423Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had two pairs of glasses that needed repair and expected to pay a lot, but they did it for free! The staff is friendly and accommodating, especially Mo and Alexandra! I plan on going there from now on for my optical needs.","comment":{"@type":"Comment","name":"","datePublished":"2023-12-05T01:12:38.875Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pamela Davis"},"datePublished":"2023-11-17T00:38:15.933Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have been getting my eye exams here for the past two years. Dr. Mostardi has done a wonderful job with my prescription. I finally enjoy wearing contacts! Customer service is great. Avery helped me with my prescription sunglasses and was very courteous and knowledgeable. I highly recommend Lens Crafters.","comment":{"@type":"Comment","name":"","datePublished":"2023-11-17T02:19:05.608Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leigh Salvo"},"datePublished":"2023-11-15T19:42:11.631Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Efficient! Friendly! Convenient! Visited the Contra Costa store for some bent Tom Ford sunglasses. (Stepped on 😩). Mireya helped me right away and got them good as new - maybe even fitting even better! I’d go back anytime for glasses needs!","comment":{"@type":"Comment","name":"","datePublished":"2023-11-16T04:19:54.462Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cynthia Benevent"},"datePublished":"2023-11-14T21:28:00.368Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Terrible customer service.","comment":{"@type":"Comment","name":"","datePublished":"2023-11-15T15:08:05.304Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/6267iDzRX so we can follow up and redirect your concern to appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Noreen Smith Grubb"},"datePublished":"2023-09-30T19:25:12.423Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-10-02T23:17:14.642Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lynda Hayes"},"datePublished":"2023-09-29T00:37:44.487Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Mireya was absolutely the most customer oriented care provider and professional glassware, and expert that I have ever met. I walked in the door and she literally took care of my every need with a pair of glasses that had lost a screw. She tightened everything up quickly, and fitted it perfectly for my face, and then she went so far to tell me that she could adjust my sunglasses so they fit better. Well, what an amazing woman. She happens to be the assistant manager and if you ever need\nAnything she will go out of her way to make things perfect as possible. Thank you so much! I’ll be back.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-30T04:42:20.115Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Joshua"},"datePublished":"2023-09-24T10:48:56.096Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Prompt, professional and friendly.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kelly Umber"},"datePublished":"2023-09-19T18:38:57.16Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jack was awesome when I picked up my new glasses! They were unexpectedly a beautiful color! Love this location! Jack was fast and efficient! I’m loving my whole experience with these pair of new glasses! I’ll definitely be back when I need a new pair!","comment":{"@type":"Comment","name":"","datePublished":"2023-09-21T01:57:41.643Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"mark vierengel"},"datePublished":"2023-09-16T22:24:27.125Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Miraya helped me ident frames and was patient and knowledgeable throughout the process. Of note I came back to LensCrafters after two bad experiences at Costco and I will be back again in the future.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-19T20:45:29.747Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Debbie Harms"},"datePublished":"2023-09-12T01:29:54.975Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jack took great care of me, told me all the options I had & I can’t wait to pickup my new glasses 10’s across the board thank you Jack👍🏻","comment":{"@type":"Comment","name":"","datePublished":"2023-09-12T01:44:34.507Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sylviann Moisoff"},"datePublished":"2023-09-09T19:20:17.76Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jazz was very kind and helpful. He explained the insurance coverage and was patient","comment":{"@type":"Comment","name":"","datePublished":"2023-09-11T19:44:16.14Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kateryna Honcharuk"},"datePublished":"2023-09-06T19:42:40.114Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff is super nice and helpful. I had a missing screw on my glasses and my lens fell out. Fixed it for free.\nWas blind for the most part of it but the store seems nice!","comment":{"@type":"Comment","name":"","datePublished":"2023-09-06T20:28:48.061Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Craig Guggiana"},"datePublished":"2023-09-06T19:40:42.489Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went in for a quick glasses screw repair, and they were more than just friendly. Will definitely be going back.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-06T20:33:57.016Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Desiree Acol"},"datePublished":"2023-09-01T20:35:22.834Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Fixed my frames in no time at all. Great one stop place.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-01T21:12:41.468Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vanessa martinez"},"datePublished":"2023-08-29T18:52:25.147Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Really good service. Everyone was so nice","comment":{"@type":"Comment","name":"","datePublished":"2023-08-29T22:51:46.533Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"jessy carbajal"},"datePublished":"2023-08-26T18:49:32.414Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great customer service and very friendly.","comment":{"@type":"Comment","name":"","datePublished":"2023-08-29T20:19:01.409Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"James Li"},"datePublished":"2023-08-19T17:39:55.891Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent customer service. Their staffs are friendly Nd professional. I lost a part of my glasses. They fixed it within 5 minutes.","comment":{"@type":"Comment","name":"","datePublished":"2023-08-22T17:59:56.757Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"nadia frokhnia"},"datePublished":"2023-08-11T01:55:40.448Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My loupes’s ear hook broke. They fixed them in a minute and didn’t even charge me for it.","comment":{"@type":"Comment","name":"","datePublished":"2023-08-11T14:59:28Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lee Paige"},"datePublished":"2023-07-22T00:01:50.467Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service by Avery!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-22T15:37:53.696Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dontae Blinks"},"datePublished":"2023-07-20T19:08:27.275Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Mireya made my experience a great one! It usually takes me hours to find a pair of frames as I am so indecisive and need a certain look for my brand. Mireya had the perfect pair for me in minutes. The process was almost too easy. Will definitely be using this Lenscrafters always from now on","comment":{"@type":"Comment","name":"","datePublished":"2023-07-20T19:42:50.588Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jim"},"datePublished":"2023-07-20T00:11:15.612Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Avery help me at the store and the help was great. I did appreciate it. Thanks.","comment":{"@type":"Comment","name":"","datePublished":"2023-07-20T14:39:55.87Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"cassandralynn12"},"datePublished":"2023-07-16T18:58:12.377Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Super welcoming staff. Well organized and varied selections. I can be a little indecisive, but Avery was patient and helpful while I was narrowing down my choices. I’m overall very happy with my purchase!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-19T23:00:55.607Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mekenna Mroskey"},"datePublished":"2023-07-10T18:30:37.309Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This store has fixed so many of my sunglasses for free! They are the best!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-10T20:03:07.844Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Carlos Lopez"},"datePublished":"2023-07-06T19:33:36.322Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Mireya and Avery were extremely helpful and made my first experience getting my glasses repaired in a timely matter. Both are very professional and I recommend seeing either of them when shopping at Lens Crafters Pleasant Hill. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-17T20:00:37.75Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elizabeth E (Liz)"},"datePublished":"2023-07-04T20:31:44.053Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This LensCrafters is so helpful! I bought my favorite prescription sunglasses from here several years ago. One of the screws just came out and Jack (store manager) fixed them for free. I really appreciated the great service! Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-19T20:35:10.877Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Juan Huaco"},"datePublished":"2023-06-23T23:37:22.376Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Nice and professional guys, thank you","comment":{"@type":"Comment","name":"","datePublished":"2023-06-24T03:29:21.68Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Emily Dowell"},"datePublished":"2023-06-16T03:29:15.035Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Avery was very helpful. I like the low pressure sales style and lots of designer options.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-16T13:20:08.574Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ritarose Capili"},"datePublished":"2023-06-07T18:57:07.766Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jack is a miracle worker! I literally laid out one side of my Versace frames and really didn’t want to have to buy a set and he was able to them them brand new! Better than new really they now sit perfectly and more comfortably. Jacks the best Pleasant hill I’d the best location!","comment":{"@type":"Comment","name":"","datePublished":"2023-06-14T16:42:45.044Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ashley Love"},"datePublished":"2023-06-02T22:16:46.508Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Avery is amazing","comment":{"@type":"Comment","name":"","datePublished":"2023-06-14T19:06:06.174Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stevie Macdonald"},"datePublished":"2023-05-30T23:00:10.362Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-06-01T18:12:18.766Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Behrooz Sararfaz"},"datePublished":"2023-05-17T23:24:45.451Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Outstanding Service By Top Professionals & Friendly Service","comment":{"@type":"Comment","name":"","datePublished":"2023-06-08T14:14:04.339Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rachel Block"},"datePublished":"2023-04-29T17:56:41.36Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great assistance from Jack! I lost my sunglasses and he was very helpful in finding the best price and value possible. Very professional and made my visit pleasant and productive.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-09T03:20:53.926Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hana Gottfried"},"datePublished":"2023-03-22T23:30:54.437Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jack, Malena and Dr. Luu were awesome! Recommend recommend recommend!!","comment":{"@type":"Comment","name":"","datePublished":"2023-03-29T19:46:08.611Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maureen Vierengel"},"datePublished":"2023-03-18T17:23:13.139Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"She was awesome and very helpful","comment":{"@type":"Comment","name":"","datePublished":"2023-03-24T17:13:51.058Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"luis avina"},"datePublished":"2023-03-13T21:55:53.475Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My reading glasses come after dropping them, call the store and Jack answer my call and ask me to bring them in. I show up very frequently and fix them no charge and very nice customers service. I will chose this store as my future provider. Thank you","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bruce Pruitt"},"datePublished":"2023-03-05T23:43:57.021Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Fantastic service and very friendly!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pamela Skidmore"},"datePublished":"2023-03-01T23:47:20.923Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jack was super helpful and a such a pleasure to be around. I was helped immediately and appreciated the great level of service!","comment":{"@type":"Comment","name":"","datePublished":"2023-03-07T20:07:48.567Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"C.J."},"datePublished":"2023-02-18T01:58:10.272Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Avery helped out a lot. They had to run down to a different store across town and got my prescription done same day. 5/5 🫶🏽","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jalen Kia Bagacay"},"datePublished":"2023-02-06T00:39:16.829Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I highly recommend Camille and the store for anyone looking for a great pair of glasses. My shopping experience was fantastic, and I couldn't be happier with my purchase. Camille's knowledge, customer service, and selection made this a top-notch shopping experience. Thank you, Cammy!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Duy Dinh"},"datePublished":"2023-01-13T23:54:45.536Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"It was my first time having eyes exam here and the service was great! Dr. Catherine was very attentive and made sure all my inquiries answered before I left. I ordered a new pair of glasses and got another pair repaired in the same visit. Y’all are amazing!","comment":{"@type":"Comment","name":"","datePublished":"2023-01-19T21:06:45.889Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Miguel Tovar"},"datePublished":"2023-01-03T00:47:34.033Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chris was awesome! Great service!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Katherine O'Keefe"},"datePublished":"2022-12-31T02:27:12.024Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Abby assisted me and she was amazing! She took the time to thoroughly explain what my benefits covered, and broke down the costs for me. She explained the different options for lenses, and was very knowledgeable. She has amazing customer service skills, and was so friendly and patient. I’ll definitely be returning to LensCrafters and asking for Abby!","comment":{"@type":"Comment","name":"","datePublished":"2023-01-06T16:51:17.471Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sierra Vance"},"datePublished":"2022-12-31T00:14:33.661Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chris was great with getting me glasses for the first time!!","comment":{"@type":"Comment","name":"","datePublished":"2023-01-06T14:43:45.456Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Melika A"},"datePublished":"2022-12-29T00:47:06.241Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Absolutely best service from Jack today","comment":{"@type":"Comment","name":"","datePublished":"2023-01-03T19:41:43.324Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mary Anne Pellegrini"},"datePublished":"2022-12-28T18:17:12.069Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent service!! I will be back! Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2023-01-02T20:33:32.363Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tee A"},"datePublished":"2022-12-26T22:17:30.613Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Chris has magical hands and whipped my glasses that had very little hope of being revived back into shape. Thank you soooo much!!","comment":{"@type":"Comment","name":"","datePublished":"2022-12-29T21:58:51.012Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dani Malekafzali"},"datePublished":"2022-12-26T21:16:42.937Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-12-29T21:33:45.69Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Ruatta"},"datePublished":"2022-12-18T01:22:37.801Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-12-22T22:04:20.426Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Janelle Davis"},"datePublished":"2022-12-14T01:50:58.434Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My first time here and it was a wonderful experience! Everyone was so kind and helpful and the service was excellent! The doctor was incredibly helpful and informative as was the lady who took my initial eye photos (I didn't get her name but she was amazing!). Chris checked me out and was awesome and so helpful. 10/10 for this location and everyone working here. Thank you! I would (will) recommend this location to anyone in need of eye care","comment":{"@type":"Comment","name":"","datePublished":"2022-12-19T20:24:15.597Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mimi De Leon"},"datePublished":"2022-12-01T01:52:51.325Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jack was amazing! He spent a lot of time with us and very patient.","comment":{"@type":"Comment","name":"","datePublished":"2022-12-01T19:58:05.911Z","text":"Hi! Thank you so much for your review. We are excited to hear Jack was able to help make your experience in LensCrafters a great one. We look forward to seeing you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Chris Rippee"},"datePublished":"2022-11-15T20:17:00.751Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very helpful knowledgeable, and quick!! Loved the service here!!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-18T19:49:29.567Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Farhad Ghorban"},"datePublished":"2022-11-08T17:12:02.741Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-11-10T20:06:51.953Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"HG Perez"},"datePublished":"2022-11-05T00:23:39.113Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I was rescheduled multiple times and when I went to appointment I was told that they didn’t have me on their books.","comment":{"@type":"Comment","name":"","datePublished":"2022-11-07T14:04:53.237Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stuart Bowling"},"datePublished":"2022-11-03T19:43:35.545Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This is where customer service went to die!\n\nThis store never returns calls from messages. It’s always an excuse, they’re too busy or was out that day. Sept 9th had my annual, new Dr wanted me to consider changing my prescription. Had zero issues with my current one and expressed I had no issues with distance and reading. Switched me to new contacts. Had me come back to try them. Wore them there was no difference and they switched me to a new prescription. New lenses ordered 9-26\nCalled the store Oct 10 told they hadn’t come in and to call back. Called 10-13 told no lenses and that as of 10-13 they were back ordered.\nCalled 10-24 told no lenses, they would chase and get back to me. 10-28 they call me and no lenses but they had another trial set I could have. Collected these 10-29. These were completely the wrong prescription and hurt my eyes. Called the store and left a voice mail first thing 10-31. They called back 11-2 no lenses and they were now 6 weeks out. No apology on 2 days to return my call. Utterly ridiculous. As the Dr modified my prescription I can’t even purchase these as I could before. I’ve filed complaints with Lens Crafters, still zero response.","comment":{"@type":"Comment","name":"","datePublished":"2022-11-03T19:58:53.409Z","text":"Hi there, thank you for your review. We are sorry to hear about your experience. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"John Freeman"},"datePublished":"2022-08-26T21:18:58.624Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I already had an eye exam and a prescription. My insurance was checked, I chose my frames..boom..done, out the door!! THANKS 👍","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Cademartori"},"datePublished":"2022-08-19T23:51:28.874Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-08-25T15:47:34.075Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Denisen Hartlove"},"datePublished":"2022-07-12T20:10:09.22Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Sales staff was WONDERFUL!!! Prices for redoing the lenses in my newer designer sunnies not wonderful. Holy cats.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-13T17:24:26.292Z","text":"Hi! Thank you so much for your positive review. We are happy we could help with your vision needs and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lisa Matteo"},"datePublished":"2022-07-06T23:17:14.672Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"While on vacation my daughter’s glasses bent and needed repair. Malena was a true professional. She didn’t just put back in the popped out lens and call it a day. She looked over the whole pair of glasses and made the necessary adjustments so the glasses were like new.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-07T14:23:02.308Z","text":"Hi! Thank you so much for your review. We are excited to hear Malena was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Devon Laduzinsky"},"datePublished":"2022-06-06T20:51:26.637Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The service was great at this LensCrafters location and I love my new glasses. Gerald and Malena went over and above to make sure everything was perfect. They were easy to work with. Initially I went to Kaiser for my prescription and it didn't turn out quite right. I got another exam at this LensCrafters and got the glasses adjusted to that prescription and everything was perfect. The level of service here far exceeds other places.","comment":{"@type":"Comment","name":"","datePublished":"2022-06-07T18:44:46.164Z","text":"Hi! Thank you so much for your review. We are excited to hear that Gerald and Malena were able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mary Figliulo"},"datePublished":"2022-05-25T18:01:03.608Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-06-01T20:29:19.664Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"LAURIE TUTTLE"},"datePublished":"2022-04-30T00:22:36.77Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"So grateful for the young woman, Camille, who helped me find the best glasses for me! Excellent, Kind customer service! Thanks again!","comment":{"@type":"Comment","name":"","datePublished":"2022-05-11T18:37:22.737Z","text":"Hi! Thank you so much for your review. We are excited to hear Camille was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Avery Munroe"},"datePublished":"2022-04-21T03:50:25.173Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-21T15:55:57.525Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Teresa Ramirez"},"datePublished":"2022-04-21T01:35:55.788Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Malena was great! I came in to get my eyeglasses adjusted & she did an amazing job!","comment":{"@type":"Comment","name":"","datePublished":"2022-04-21T16:12:31.893Z","text":"Hi! Thank you so much for your review. We are excited to hear Malena was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"E Dcruz"},"datePublished":"2022-04-16T23:51:31.828Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Camille has always been helping me everytime I go for my new pair of eye glasses. She makes sure I'll go home with the perfect eyewear that fits me. She brings options that I can try on. She is very knowlegeable and give suggestion to help me decide as to which frame I'll get within my budget. Overall my experience within the store has always been great and friendly.","comment":{"@type":"Comment","name":"","datePublished":"2022-04-18T17:18:45.259Z","text":"Hi! Thank you so much for your review. We are excited to hear Camille was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kristin Martin"},"datePublished":"2022-03-29T18:07:55.288Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Gerald is AMAZING!!!! I felt welcomed and special!!! I will come here forever as long as Gerald is here…..\nBest customer service ever!!!","comment":{"@type":"Comment","name":"","datePublished":"2022-03-31T17:19:00.569Z","text":"Hi! Thank you so much for your review. We are excited to hear Gerald was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nick Piombo"},"datePublished":"2022-01-23T21:28:22.767Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"10/10! Malena was really helpful swapping the lens in my 2 frames! Definitely gonna come back for eye exams!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah FF"},"datePublished":"2022-01-10T21:21:52.429Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Staff is awesome! Very friendly and comfortable atmosphere. Exam processes also very easy, comfortable and easy to understand. Thank you!!! We WILL be back!","comment":{"@type":"Comment","name":"","datePublished":"2022-01-11T20:53:46.466Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elena Marinelli"},"datePublished":"2022-01-06T20:53:01.698Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had to fix 2 pairs od reading glass . They did it in 5 minutes and charged $0 !\nThank you so much !!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ann Ann"},"datePublished":"2021-11-29T23:04:37.633Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robin Arbanas"},"datePublished":"2021-11-28T01:53:31.651Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The pleasant hill lens crafters store on contra costa in Ca., has an AMAZING happy competent atmosphere when you walk in. My husband and myself went in initially for our eye exams. Loved Leona!! Personable and professional, answered all our questions! Reyna however, we can’t give enough praise! She knew where ALL styles were located. We didnt even really have to look because we both told her our wants and needs. She came up with so many options for both of us! She was honest, friendly, never once made us feel rushed! Reyna and her coworker…chris?? Worked so nicely together! We were just getting our eyes checked then looked at frames while waiting for prescriptions. But loved the selections and reyna took it from there! We ended up buying 4 sets of prescription glasses! We appreciated how she tried so hard to help us with promotions going on, etc. The manager was constantly on the floor working and helping customers! Very very nice man. Please give this staff, especially Reyna the recognition she deserves! She truly is an asset. We have been a lens crafter’s customer for a long time. We saw how this store was ‘different’ in a good way. We used to go to store in Az. Arrowhead Mall, your store in Brentwood, and sun valley mall. So i know what I’m talking about. I only hope this review and request for their recognition for awesome customer service gets bubbled up to the right people.\nGreat customer service and knowledge of your products guys! we spent $1,200.00 and thats in addition to what our insurance pays!\n\nHeres as much info i have from receipt:\nStore 5775\nReceipt #1044873\nReyna 739292\nDate November 27, 2021\n\nAgain Thankyou\nRobin and Daniel Arbanas","comment":{"@type":"Comment","name":"","datePublished":"2021-11-29T16:25:25.871Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rachel Meyer"},"datePublished":"2021-11-26T21:49:38.541Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"richard w Ballesteros jr"},"datePublished":"2021-11-19T18:09:43.841Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gayle Moussa"},"datePublished":"2021-10-27T19:33:32.415Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Barnabas Negash"},"datePublished":"2021-10-25T23:39:35.917Z","reviewRating":{"@type":"Rating","ratingValue":"2","bestRating":"5"},"reviewBody":"Very slow customer service. Walked into the store and took the staff a long time to finally ask what I needed help with. Go to another store. You'll receive much better treatment","comment":{"@type":"Comment","name":"","datePublished":"2021-10-26T16:02:45.896Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We apologize that we did not exceed your expectations during your visit. We value our customer’s feedback! Please go to https://www.luxotticacustomercare.com/lenscrafters to provide your information so we can contact you and work to resolve the issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Christian Jimenez"},"datePublished":"2021-10-21T20:29:55.101Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Fred Porter"},"datePublished":"2021-10-19T19:53:37.593Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I’m a Kaiser patient with an allowance for glasses but hadn’t been satisfied with the selection or quality of their products. With several other choices we decided on Lens Crafters. We weren’t disappointed at the professional help and selection of frames. It was the right choice to make.","comment":{"@type":"Comment","name":"","datePublished":"2021-10-20T13:01:11.823Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gerald Garcia"},"datePublished":"2021-09-23T23:54:27.221Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Gerald the Manager was most support of my needs. He asked so many questions about my needs & wants. He was very patience with me. I will recommend him to all my family and friends of his kindness.","comment":{"@type":"Comment","name":"","datePublished":"2021-09-24T17:56:21.387Z","text":"Hi! Thank you so much for your review. We are excited to hear Malena was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Currie"},"datePublished":"2021-09-22T00:46:05.083Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Prompt, courteous, good selection and knowledgeable. I was very pleased","comment":{"@type":"Comment","name":"","datePublished":"2021-09-23T20:24:51.419Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jon Samuel"},"datePublished":"2021-06-23T23:31:21.204Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good service, nice people. Selection of glasses could be a little larger.","comment":{"@type":"Comment","name":"","datePublished":"2021-06-24T14:28:31.566Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jenny Guirola"},"datePublished":"2021-06-12T00:46:25.647Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Not the type of customer service I expected. I will not be coming here.","comment":{"@type":"Comment","name":"","datePublished":"2021-06-17T18:14:25.506Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Daniel Wondrusch"},"datePublished":"2021-05-05T01:16:40.238Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I am known for being a stickler especially when it comes to my eyes. Working in microsurgery and eye surgery, and also flying as a pilot, my eyesight and prescriptions need to be precise. This Lens Crafters location with the help of Chris the Optometry Tech, Dr. Rozanne Fratto and Dr. Barbara Mostardi as well as the manager were excellent! An abundance of patience, friendly and the highest degree of professionalism, and most of all world-class customer service that is second to none. Service that is so rare in today's business world where everyone just wants to give you just enough \"good\" service to get the sale with no follow up. Everyone took more time than I would have ever expected to ensure that my prescription, glasses were exactly what I needed and more importantly what I expected. They genuinely went out of their way to guarantee that I'll be a customer for a long time! Definitely will return a 10/10 business!! Thank you!!","comment":{"@type":"Comment","name":"","datePublished":"2021-05-05T13:52:15.645Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"jay Real"},"datePublished":"2021-04-26T22:48:46.024Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-04-27T20:10:16.879Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Noah Conklin"},"datePublished":"2021-04-19T22:33:50.913Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-04-21T14:47:56.308Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"malipd"},"datePublished":"2021-02-21T19:41:07.011Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Will NEVER do business at the Lens Crafters in Pleasant Hill again. Doesn’t look like staff knows what to tell customers because every time I called to ask about where my prescription glasses were; I keep getting different answers. The manager told me initially that my glasses would be ready in one week; it’s been two weeks now and nothing still. Worst part is that only the manager can track a shipment so the rest of the staff is pretty much useless and doesn’t look like the manager is in the store or she’s always “with a customer” so you never hear back from her. Wish I had never gone here. Spare yourself some major hassle if you need glasses in a hurry and go somewhere else.","comment":{"@type":"Comment","name":"","datePublished":"2021-02-22T15:48:40.043Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anthony Price"},"datePublished":"2021-01-08T13:48:26.366Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-01-12T15:05:30.46Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ramesh Kanthilal"},"datePublished":"2020-11-29T06:11:30.334Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I’ve been coming here for a few years and the doctors and staff have always been very friendly and professional. I would definitely recommend this LensCrafters!","comment":{"@type":"Comment","name":"","datePublished":"2020-12-01T03:39:43.825Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"john stevens"},"datePublished":"2020-11-28T22:04:29.64Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Vicky was outstanding as well as all I came in contact with at the store","comment":{"@type":"Comment","name":"","datePublished":"2020-12-01T22:42:55.681Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kristen Roberts"},"datePublished":"2020-10-14T21:39:45.497Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2020-10-15T14:58:16.522Z","text":"Hello Kristen, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Henning Mathew"},"datePublished":"2020-10-13T18:44:41.577Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Good overall experience. I was coming in for an eye exam. I don’t have issues with my sight but I shoot competitively and wanted my eyes checked. The check-in process was great, smooth, timely and no issues.\n\nDr. G was informative but the appointment felt a bit rushed as she had others waiting in the lobby. She provided information from the exam but my expectation was that it could have been more thorough, considering I’ve never had an eye exam before. I came away with some information about astigmatism. If they weren’t so busy I think Dr. G would have spent more time.\n\nOverall, it was a good experience. The ladies who assist Dr. G were awesome, especially the check in and initial testing person. She was great.","comment":{"@type":"Comment","name":"","datePublished":"2020-10-14T20:06:32.764Z","text":"Hello Henning, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alison Bodden"},"datePublished":"2020-10-12T19:03:43.281Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2020-10-13T19:02:51.376Z","text":"Thank you for your review. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"hector hernandez"},"datePublished":"2020-10-11T21:56:00.086Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"The lady that help me FAITH, she was really rude and my visit was really unpleasant, they must train properly this technicians how to treat costumers. She make me feel like I'm taking or stealing something from the store. REALLY POOR CUSTOMER SERVICE.","comment":{"@type":"Comment","name":"","datePublished":"2020-10-12T14:37:28.196Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"LaRunda Willis"},"datePublished":"2020-07-28T00:38:44.279Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great experience!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jimmy Sahagun (Jimmy)"},"datePublished":"2019-12-19T23:34:06.356Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"My wife and I have a vision insurance and we even had our vision prescription from our doctor. I think it was expensive on my eye glasses when we went to LensCrafters. However, we end up paying a higher price than expected. My second visit there to pick up my new eyeglasses at LensCrafters, just made me realized that the person who sold me the eyeglasses did not care about helping me but just selling the most to me and doing sales talk. Telling me about unnecessary and expensive protection of the eyeglasses to make sure I’ll be convinced to purchase all the protection. go figure","comment":{"@type":"Comment","name":"","datePublished":"2020-01-08T17:48:43.415Z","text":"Hi tau Gammon, thank you for your review. We value you as a customer and are sorry to hear about your experience. We aim to always provide full and accurate information so customers can make informed decisions. Please go to bit.ly/LC-LUX so we can follow up with you directly."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Binita Patel"},"datePublished":"2019-05-04T21:16:44.025Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome place to get an Eye Exam and staff is great.","comment":{"@type":"Comment","name":"","datePublished":"2019-06-05T20:44:09.967Z","text":"Hi Binita Patel! Thank you for your positive feedback! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bubba Manzo"},"datePublished":"2019-05-04T21:13:48.337Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Doctor Gee was fantastic and the staff were very helpful. Glasses were done quick but had to wait till next day.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lily Zechnowitz"},"datePublished":"2019-03-27T21:20:55.008Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I only called this location to inquire about a few things, but the receptionist was so nice and helpful","comment":{"@type":"Comment","name":"","datePublished":"2019-04-02T14:48:15.884Z","text":"Hi Lily! Thanks for letting us know! We appreciate your feedback and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yizhen Jia"},"datePublished":"2019-03-09T22:07:06.476Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cee Mills"},"datePublished":"2019-01-27T22:37:05Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Only wish I could give NO stars! I had an appointment at 3 p.m., after half an hour I asked how much longer and was told - another half hour! No explanation, no apology so I promptly walked out! The people who work there are disgusting!","comment":{"@type":"Comment","name":"","datePublished":"2019-02-01T20:15:52.597Z","text":"Hi Cee Mills, thanks for your review. We value your business and apologize for your long wait. We strive to provide excellent customer service. Please go to http://bit.ly/2Di26GQ so we can follow up with you directly."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nicolas Riley"},"datePublished":"2018-11-01T20:03:43.151Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"Great service for my kids and wife, I'm still without glasses a month later, and have now completely cancelled my sunglasses order. Let's see how much longer it takes for my regular glasses. Probably end up cancelling them too.","comment":{"@type":"Comment","name":"","datePublished":"2018-11-09T22:22:56.744Z","text":"Hi Nicolas, thank you for leaving your review. We are disappointed to hear about the delay in the delivery of your glasses. We aim to have them ready on the date given to you at the store, if not sooner. Please go to https://bit.ly/LC-Support so we can follow up to have the issue resolved."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Steven Krasner"},"datePublished":"2018-07-19T20:38:34.482Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Walked in and was greeted by a friendly and outgoing redhead who asked how she could help me. One of the tiny screws that hold my lenses in the frame had come loose and needed to be tightened back down. She fixed the problem within minutes, cleaned my lenses, all at NO CHARGE!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Minyoung Anna Lim"},"datePublished":"2018-04-04T18:34:26.932Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Long wait without knowing what’s going on at all. Poor service. Ugh","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"nikki mitchell"},"datePublished":"2017-11-23T14:49:36.161Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"Great prices . but the reviews are so true . the doctor sanitized the chin rest at least but when doing my pre testing I had to sanitize the machines myself and there were used sterile wipes on the floor in every part of the building I went into . and yes the counters were cluttered and messy and the color blind book test need to be wiped down after each customer and it wasn't wiped down before my use(still makeup from the last clients nose) nor did I see her wipe it down after . now I know the eye doctor doesn't puncture the skin but my face gets put on those machines and I want them wiped down after each customer . the assistant didn't throw a fit when I wiped them down myself before I used them so that was nice . I came for the cheap frame prices . but only expect that . the staff couldn't answer any of my insurance questions and wouldn't stop to call vsp for me . in fact when I told them i have vsp thru United , they just tried to send me some where else until I demanded she run my insurance, I was right of coarse . . don't expect more than a good price on tiffany frames .","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jeff Carvell"},"datePublished":"2017-05-26T23:45:28.937Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr Gee is great and very helpful staff.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Denis Strebulyaev"},"datePublished":"2017-03-22T19:54:35.062Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"David Gregory"},"datePublished":"2017-01-11T00:13:49.884Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Lazy.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"stennis anaman"},"datePublished":"2016-12-28T17:16:58.051Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Very accommodating and flexible. The attendants were very friendly, I will recommend then to anyone.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"J C"},"datePublished":"2016-10-19T21:19:29.182Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tristan deTimofeev"},"datePublished":"2016-10-12T23:26:51.359Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ahu Emre"},"datePublished":"2016-08-15T19:21:53.851Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I was reluctant to come here because of the reviews I read but I decided to come and I loved it! I came here for an eye exam and was very satisfied! This was my first time at a Lenscrafters and I was really happy with everything!. The front desk was very helpful and quick. The doctor was incredibly helpful and professional. I felt that she really cared and spent a great time helping me and answering my questions. She was really knowledgeable and took her time with me. By far the best ophthalmologist ever!! Also my lenses came in really quickly. I would definitely recommend!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Roman Huff"},"datePublished":"2016-07-30T23:31:33.96Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This place is awful. It takes FOREVER to get anything accomplished....not a surprise considering how very disorganized they are (see pic). For example, went in to pick up a pair of prescription sunglasses and it took forever just to locate them...never mind it took them longer than 2 weeks to fix their own bad work in putting the lenses in. Go somewhere else if you can.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"waldo Garcia"},"datePublished":"2016-03-12T23:25:16.064Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Take to long to get your Lens.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}}]</script>
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