Courtyard Shopping Center

Ariel was so thoughtful during my sale. I let him know what frame I was looking for and he set aside the exact frame I wanted. Overall very kind and helpful!

This is the worst you could ever deal with especially with Justin, the Manager and the Optometrists. I went for my eye exam for glasses and contact lenses prescription. Optometrists told me that my contact lenses power was too high for me so she changed it lower and I was unable to see 10 yards away. I went back to redo my eye exams and I demanded that I get the 4.0 powers that I've been wearing for the past 15 years... I was only given try outs. I asked for my prescriptions and I was told that I'd pick it up when I came back for my glasses but everytime I went back, I was told that the Dr had not signed it. To date, I still have not received my prescription's.yet... For my eye glasses, I picked a different frame and I went back and got my glasses in a different frame. The manager Justin took the measurements and I could not see through the glasses. I kept calling the store back and I was told that Justin, the so called Manager would call me back but he never did. I finally spoke with him after I called back for the 5th time and he said that he didn't make any mistakes. He said that it was my mistake...How could it be my mistake when he put in the order for a different frame then what I picked and he took the measurements for my bifocal too high that I couldn't see through it. He did not want to take ownership of his numerous mistakes. When I asked for compensation, he said, no such thing... I went back 5 times to get their mistakes corrected and they're continuing to make mistakes and they still would not take ownership of their mistakes! Some manager seems to have no management skills at all. Time is money and I cannot continue to take time off my busy schedule for them to continue to make mistakes...

Justin is great and very patient , Highly recommend

I have been doing business with Lenscrafters in Pleasant Hill for many years. I have always had a pretty good experience but this time I had excellent service. Justin really delivered! He gave me great recommedations for frames, lens, coatings and tints. All three pairs are fantastic! Highly recommend.

A staff member for some reason mis-applied my insurance coding it as pediatric (I'm a grown man in his 30s) which raised my exam fee by about $40. I was lucky that I decided to ask an unrelated follow-up question which her manager helped me with, and he caught her error in the process of answering my question and gave me my 40 bucks back. Lenses (not frames) are also staggeringly expensive here. I recommend an alternative like Warby Parker.

Worst experience ever first the staff couldn't find my online order then they gave me a pair of glasses off the shelf to rush me out the store. Then it became a problem because i wanted to return item. Please never have your item/items shipped to this store for staff to sign for it and to misplaced it like they did my item very disappointed

Quick, friendly service. Pretty big selection. Justin was super helpful and was able to make my daughter’s glasses in 15 minutes.

Justin at the Pleasant Hill location answered the questions I had about adding prescription lenses to frames I already had including pricing, turn time and options. Thanks again Justin.

Justin and Allegra went above and beyond!!! Highly recommend LensCrafters in pleasant hill!

Attended an appointment with them in April. Was there for three hours, got charged a $40 retina exam that they didn’t ask to do nor do I believe i’m old enough to qualify it as a concern. Proceeded to get disrespected and treated poorly for 3 hours during my appointment. Sent me home with the wrong contacts prescription on purpose. Called today and I was on the phone for 1.5 hours. I was on hold for 60 of those minutes. They lost my information and couldn’t find proof of my appointment in April. Finally found it after asking around. I then proceeded to have to book an appointment because they gave me the wrong prescription due to their lack of stock. The level of disrespect, unorganized files, and care is mind blowing to me. I will not be coming back here after this appointment.

Went to LensCrafters in Pleasant Hill to have my frames adjusted. The left arm of the frame was pushing against my ear and Ariel adjusted it and it fit perfectly after the adjustment. It only took Ariel one try to fix it unlike other occasions when it would take someone several attempts before it was adjusted correctly. Next time I need an adjustment I will definitely go back and ask for Ariel.

We ordered glasses 6/17/24 and checked the status of the order 2 weeks afterward. The order was never submitted though we had paid in full. They put in the order then and said it would be another 2 weeks. We checked on it again and finally got them today (7/23). They had said we'd get $50 off but that didn't happen. Not going back to Lenscrafters

Sharon Took care of everything I needed with a smile and a professional presence. Great store! Great style recommendations too.

Alexandria always great! She walked me through my options and help me with pricing like a pro. Super happy with my experience! Thanks Alexandria!

My glasses broke on the way to the store I the car. I stopped by this place not expecting they would help me. I got to the door and they were closed. Jazz saw me outside and opened the door. Even though they were already closed. He did not hesitate to ask how can he help. He quickly took my glasses and fixed it immediately. He was quick and professional. That’s customer service. Thanks Jazz!

Worst experience at this place There is a guy he is mean, disrespectful and doesn’t even know how to talk or treat customers. I had to cancel my wife’s appointment the same day and time being on site and then had to get my daughter out of there and cancel her appointment as well. I am not sure if there is a manager or someone that even looks at this dude at this place. Stay a way from this guy and this location and go other locations please This dude acts like he is working there for free and you are there getting free service or something there I guess it’s weekend a normal person won’t be acting like that so either he is high or drunk but stay a way and don’t ruin your day dealing with these kind of abnormal people. What a horrible experience

Horrible service, they order your eye glasses from somewhere like China, they promised me ten days I paid in full, then had to Waite five weeks for a simple reading glasses that I could have got it from somewhere else cheaper.

Most friendly shop i've ever been too. It was a sunday and Avrial took the time to fix my glasses. For FREE. OK

I have purchased many pairs of glasses over the years at Lens Crafters and always feel that the customer service at this location is great, and its not as busy as a lot of the other Lens Crafters locations. But I am specifically writing this review about an employee Mireya. I walked in with a broken pair of Dior prescription glasses that my mom purchased 15 years ago from Lens Crafters in the mall. She has since passed and I had them changed to my prescription Well, I mistakenly stepped on them and snapped the string at the bottom of the lense and the metal was twisted. I had asked Mireya to repair them, knowing that she might not be able to. And I was aware that they might break further in the repair. She agreed to give it a try since she knew the sentimental value they have for me. Well, a couple of hours later I came to see if she was able to repair them, and SHE DID!! They look exactly like they did before broken. She was SO kind and helpful and seriously I am so grateful! I will definitely return and recommend this location to friends and family. THANK YOU Mireya!

Beware of salespersons lying about pricing, bundling extra items / features without asking you

Alexandra has turned this place around. It used to be such a unpleasant experience at this location but it’s convenient for us so we keep coming. She will be the reason why we continue to come back! She’s made it a much more pleasant, professional place to be.

Alexandra was so knowledgeable and patient extremely helpful. I was confused on the frame and she chose the one I purchased. Perfect! I’m so happy. Thank you Alexandra Diaz 🤗

I had a totally great experience at LensCrafters.Plesent Hill Alexandra was amazing. So friendly,helpful, knowledgeable. Avery was also great adjusting my new glasses for a perfect fit. The doctor an assistant were so nice to me also.i also liked the fact there was a security guard there who also was very friendly.i highly recommend this store.

It was amazing to see a security guard when entering the store!! Added quality to an already great experience! Alexandra and Avery were excellent and very knowledgeable!

I just went to LensCrafters in a Pleasant Hill, and had a very knowledgeable and helpful employee help me with my eye glass purchase! She went above and beyond in helping me, more than any other eye glass store I’ve been to! Congratulations to whoever hired this employee and LensCrafter for the great service!

Awesome service Avery help me adjust my glasses and they came out perfect, thanks!

Jazz was the best and Alexandra was great too

I came in because I had slept on my glasses and my lenses popped out, and the glasses were bent. Alexandra immediately assisted me and helped me out and I was in & out within 10 minutes! Thank you to all of the crew that worked here! Much appreciated service.

I had a wonderful experience with Fratto Optometry. The customer service was great. I have really thank Avery for offering to make my glasses before I had to go to LA. He said he’d have them ready in 30 minutes and he did. He even called and left me a message that they were ready to pickup. Thank you for my glasses!

I had a screw fall out of my glasses, so one of the arms fell off. My optometrist was going to charge me for repairs which they wouldn’t be able to do until the next day - I stopped by LensCrafters and they fixed it for free within 45 minutes. I’m sure it would have been sooner but they had a couple of costumers. Would definitely recommend because they saved me money and time!

I’m really disappointed in the staff here. I’ve been going her for almost 3 years. An while I have always loved the optometrist. An dismissed the wait times per the actual apt time. I called an asked for my prescription an the women on the phone basically said they were really busy an she would send it later. I called at noon. Which didn’t seem too professional let alone good customer service for someone who keeps coming back. I waited an finally called back at 5pm. Finally another gentleman said he would email it. I just needed to wait a few mins am if I didn’t get it to call back. I waited 10. I called back an the same women said nothing other then please hold. She placed me on hold for almost 30mins. I eventually called from another phone an they were closed. She left me on hold. All I needed was my prescription emailed to me. They may be close by but I think I’m going else where from now on. (An yes it says closed Sundays but I called an they said they were open). I’ve called back several times an said I still have not gotten my RX. Either I’m stuck on hold for a while or told it would be sent. In which they proceeded to blame my email as the reason. Maybe they should just get a better service. I asked for it to me mailed to me an they said no we can print it out an you can pick it up. What an absolute joke.

Jazz and Alexandra were suuuuuper dope and helpful. 10/10 will come back.

Was able to repair glasses Thank you Mireya!

Excellent customer experience

I had two pairs of glasses that needed repair and expected to pay a lot, but they did it for free! The staff is friendly and accommodating, especially Mo and Alexandra! I plan on going there from now on for my optical needs.

I have been getting my eye exams here for the past two years. Dr. Mostardi has done a wonderful job with my prescription. I finally enjoy wearing contacts! Customer service is great. Avery helped me with my prescription sunglasses and was very courteous and knowledgeable. I highly recommend Lens Crafters.

Efficient! Friendly! Convenient! Visited the Contra Costa store for some bent Tom Ford sunglasses. (Stepped on 😩). Mireya helped me right away and got them good as new - maybe even fitting even better! I’d go back anytime for glasses needs!

Terrible customer service.

Mireya was absolutely the most customer oriented care provider and professional glassware, and expert that I have ever met. I walked in the door and she literally took care of my every need with a pair of glasses that had lost a screw. She tightened everything up quickly, and fitted it perfectly for my face, and then she went so far to tell me that she could adjust my sunglasses so they fit better. Well, what an amazing woman. She happens to be the assistant manager and if you ever need Anything she will go out of her way to make things perfect as possible. Thank you so much! I’ll be back.

Prompt, professional and friendly.

Jack was awesome when I picked up my new glasses! They were unexpectedly a beautiful color! Love this location! Jack was fast and efficient! I’m loving my whole experience with these pair of new glasses! I’ll definitely be back when I need a new pair!

Miraya helped me ident frames and was patient and knowledgeable throughout the process. Of note I came back to LensCrafters after two bad experiences at Costco and I will be back again in the future.