Macy's - The Shops At Mission Viejo

Pablo, one of LensCrafter’s rep was so helpful! I came in to change out the prescription lens on my sunglasses. Pablo was great in helping me! Actually he helped me on the phone a few days earlier & was able to give me a really reasonable quote. That’s why I came in today to get the lens change out. I ended up buying another pair of prescription Sunglasses as well! The Ray-ban looked so nice on me! I’d go here from now on! Thanks Pablo for your help!

Employees & optometrist were very helpful, knowledgeable & kind. A very pleasant experience.

Always a great visit when working with Dr. Attar and her staff. They feel like friends to me because they remember what we talked about even if we only see each other once a year at least. Always felt comfortable and helped. I’ve been going to her office for a couple of years now, I believe 6-7 years, ever since she was in Newport Beach, now Mission Viejo.

Miriam is the best employee!!! She went out of her way to help me get the frames for my 90-year-old mother fixed. You should really appreciate employees such as Miriam. They are hard to come by and should be treated with great respect.

I have been a customer of David’s at Mission Viejo Macy’s LensCrafters for a long time. I can’t praise David enough. He is so kind, professional, patient and resourceful. He always has my best interests at heart and is committed to insuring I find the best option possible both functionally and esthetically. He has a depth of knowledge regarding his products, services and techniques for creating the optimal selection for each client. It is always a challenge finding a frame that fits my face and David’s talent for matching me to the perfect frame always amazes me. I am so grateful for his kindness, commitment and experience and hope he is appreciated at LensCrafters as much as he is by me. He consistently delivers on every level and is a stellar representative of everything a company would want in an exceptional employee. Just ordered 3 pairs of glasses with him and I know he will deliver a great product, he always does.

They are friendly and so helpful on every visit my wife and I have here. Always well taken care of!!

Super awesome customer service and good selection of frames. I do enjoy shopping here!

I had an amazing experience picking out my new glasses. I had the pleasure of working with Pablo, provided useful insight on frame selection and was very knowledgeable in explaining the product options. I would 100% recommend coming to this spot very technologically advanced on the way they make there lenses.

I wanted to just say thank you to Miriam and David! They were so sweet and helpful while i was trying to find the perfect glasses for myself and my husband. Usually i tend to avoid asking for help but they were very welcoming and honestly gave me really good feedback regarding what type of glasses i should get and what would best fit my face shape !

Had a fantastic experience for my first eye exam with Dr Attar. She and the staff were very friendly and knowledgeable, and I’m very happy with my first pair of eye wear, and the prescription is on point.

muy amables todos y muy rápido a cualquier problema por resolver especialmente la muchacha que me atendió su nombre es Miriam gracias 😀

I had a great experience at this establishment with Dr.Atusa Attar. She prescribed me medicated eye drops when I was having an issue. Cleared right up in a few days! David & Miryam are both super friendly up at the front.

They fixed my loose glasses and cleaned them and gave me a free bag shoutout lens crafters thank you mission viejo lens crafters inside of Macy’s.

My wife and I received the most warm and accommodating welcome and visit recently while at the Mission Viejo Macy's location. Both Dr Atusa and the nice gentleman helping us with eyeglass selection were outstanding! Highly recommend anyone to visit this location. The selection of frames was plentiful as well.

Miriam and Stephen at the lens crafters in Macy’s store in mission viejo ma all are the best. Buying glasses has always been very stressful for me. Miriam was so great she took so much time with me encouraged me to try on as many pairs as I wanted. She made some great suggestions and I love the pair she recommended. I will only shop here in the future. Thanks again Miriam and Stephen for all your help.

Very personable and knowledgeable staff.

I’ve had very good experiences here with both the doctor and the staff. David and Mary at the front helped me so much! Excellent service. I’m glad I come here!

So nice and helpful

Very satisfied with my visit! Customer service is personal and on-point. Everyone working today was warm and helpful from start to finish. Thank you for a perfect first-impression, I'm looking forward to picking my new Armani glasses!

I sure do love over paying for basic products.

Went there today. David was very nice and very helpful

Miriam was great she was patient and thorough. She helped me find the sunglasses that best suit me and addressed all my questions carefully. I will come back for sure in the future to seek her assistance.

David was amazing. He helped my wife with repairing her Tiffany glasses while we waited. David went the extra mile for us and we appreciate it!

David is wonderful very helpful

It was my first time buying glasses and Andrea was very helpful. She answered all my questions and went over every option I had. They have such great selections! Definitely will be back next year!

Literally the best experience i’ve ever had with glasses. Like EVER (been wearing glasses since kindergarten). David’s amazing, Andrea’s amazing, Miriam’s amazing. Amazing staff!!

I love this store. Their staffs are excellent. David helped me to find a gift for my husband. He is very knowledgeable and professional, and they have a great team working. Thank you, David, for all your help. My husband loved it.

Came in to get a quick repair on my glasses and David really helped me out. He did great. You should definitely come in and ask for him

Nice staff and clean environment, got my glasses and they were super helpful.

What great customer service I received from Miriam at the Lens Crafters, Mission Viejo inside of Macy’s. She was very patient with me as I had a million questions about my insurance and what it covered, then of course I had questions about my contacts and glasses, and not once did I feel like I was annoying her or felt rushed by her. It’s hard to truly find people and businesses that genuinely want to help you these days, but let me the first to tell you to go see Miriam or anyone at that location and they will provide you with the best experience.

I was hesitant to book an appointment with LensCrafters again ( not this location). I had a really bad experience at the location near Nordstrom but I went ahead anyway. When I walked in I was greeted right away by Miriam who is kind and understanding. The team went over my options with me and booked my appointment. This location is very clean and organized. I recommend this location if you want quality and speedy service. Thank you again Miriam you really turned my frown upside down.

Mariam was AWESOME!!! She helped advise me for using my Macy's money on a great purchase. Moreover, she answered the phone right away and was so kind so I knew it was worth the drive over :)!

I don’t buy my glasses anywhere else. Miriam and the entire staff is always very, very helpful. Today I was very indecisive and David was so amazing. He exemplifies Customer Service. Thank you LensCrafters for employing David. I will come back again and again because of him!! Extremely professional and knowledgeable!! David David David!

Super speedy service from a kind young man named David Perez. Thank you kindly.

David , excelente servicio

Great and quick service

I had great service on Sunday afternoon 8/21/22. I didn't knw where thto bring my glasses to get tightened and I asked at the gentleman at the desk. He was very kind and did it for me for free! 3 pairs! that was so nice!

I have been going to Lens crafter for almost a decade now, and I would 100%recommend this location for your eyes care and lens/frames. David the manager and his crew always take care of me and help me choose the right frames to best compliment me.

Fixed my glasses and was so kind!

Great service!

David was really helpful, he was able to find a tiny screw and replace my lens back to my frame. He is polite, professional, and very pleasant. Thank you so much for your help, you have save my favorite sunglasses! Can’t thank you enough

I went to accompany my boyfriend for a routine eye exam and while I was waiting for him the manager David asked me if I needed help. He was welcoming and personable. I had no intention in buying glasses and some how he convinced me to buy a pair of sunglasses. There were a lot of good choices but he helped me narrow down which ones best complimented my round face. He was very patient with me because I must have tried on about 9 pairs of glasses before I settled on the perfect ones. I was impressed by how quick he was to sanitize all the glasses I had tried on. He explained every potential feature I could add to my sunglasses with great detail and answered any and all questions I had until I was comfortable with my choice. I was really lucky to have had the manager David help me out. I will definitely be coming back. I didn’t think it was possible to have such a great experience while purchasing sunglasses. Costumer service is a big upgrade compared to my previous long time optometrist store which NEVER felt personable. Lens Crafters has made a new costumer out of me! Someone give this man a raise!

Very professional team & awesome customer service !

Dr Attara was absolutely amazing, she was so thorough and detailed and explained everything like a story from beginning to end. She definitely gave me a peace of mind and I would recommend her to anyone who wants an honest and intelligent Doctor!