<script type="application/ld+json">{"@context":"http://schema.org","@type":"SpecialAnnouncement","name":"DEDICATED TO YOUR EYES","text":"Discover excellence in every detail at LensCrafters. Visit us for your personalized eyecare experience and find your perfect look! <b>Get 40% off Prescription Glasses (includes designer frames + lenses).</b> Schedule your eye exam now. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Davis Vision by Versant Health and many more. At LensCrafters all prescriptions are welcome!","category":"https://www.wikidata.org/wiki/Q81068910"}</script><script type="application/ld+json">{"@context":"http://schema.org","@type":"AggregateRating","itemReviewed":{"@type":"LocalBusiness","name":"Los Olivos Marketplace Irvine Spectrum"},"ratingValue":"4.5 out of 5.0","reviewCount":207}</script><script type="application/ld+json">[{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Misha Smith"},"datePublished":"2025-02-19T19:18:17.154Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-03-03T07:56:17.392Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kevin Raffay"},"datePublished":"2025-01-15T00:31:51.351Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Scammers! My daughter is covered under our insurance with Eyemed and just needed an eye exam, which is a $10 copay. \"Kim\" tried to tell her that with Eyemed exams are always an $89 copay. Then when she confirmed with Eyemed that her copay was $10, \"Kim\" doubled down, quoted a different price of $49 and did not say that included an optional $39 retinal scan, and then booked her for a $40-67.50 contact lens exam which she never asked for! Then they said that was she was charged the same the last she went to Lenscrafters at Bella Terra (I guess that one ripped her off also).\nShe just wanted a new prescription for $10 but they tried to rip her off. My family and I will never go to any Lenscrafters again and Target takes Eyemed.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-15T03:29:18.003Z","text":"We apologize if there's any miscommunication. It is standard practice for us to quote all our patients expected charges for services they may need when doing an eye exam with our optometrist.\n\n$10 is copay for your basic eyeglass exam. The retinal imaging is the standard of care in our office so that patients avoid dilation (and any side effects that comes with it like light sensitivity and temporary blurred vision). When a new patient goes to the dentist, the dentist would do an X-ray. As a new patient to this office, our eye doctor would do retinal imaging on your daughter. Retinal imaging is also quicker and faster than dilation. Virtually all our patients appreciate that.\n\nThis is why we quoted her $49. Per her phone conversation with our staff, she also asked for a contact lens prescription update because she primarily wears contact lenses. Based on her vision plan, it will be another $40-$67.50 depending on the type of prescription she'll need.\n\nInstead of writing a negative review, it would have been easy for you or your daughter to ask clarification on the charges we quoted you. As a patient, you have the right to choose the provider you want to go to and there's no reason for you to call people names when you chose not to even come here."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kathy Akagha"},"datePublished":"2025-01-03T23:53:37.631Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had such a great experience because of Lesley and Dr. Bui. Thorough eye exam and patient, excellent customer service. I’ll be back yearly.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-04T08:21:03.226Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Barbara Scarpine Kaczmarek"},"datePublished":"2025-01-01T00:44:57.107Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"They never called me when glasses were ready. Purchased Dec. 5, 2024.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-01T14:31:41.72Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pancake Lele"},"datePublished":"2024-12-25T20:51:10.104Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was extremely patient and informative. I got into a bike accident and broke my old glasses a day before. I needed my new glasses, so Lesley took her time and stayed until after-work hours to make my new glasses for me.\n\nShe’s amazing. Highly recommended.","comment":{"@type":"Comment","name":"","datePublished":"2024-12-26T02:09:14.779Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Christine King"},"datePublished":"2024-12-09T19:30:02.109Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Giovanni was outstanding! He is a greater asset to Lens Crafters! He helped my husband fast & efficiently! Gio solved all my husbands issues with his glasses! Gio is a great employee!!","comment":{"@type":"Comment","name":"","datePublished":"2024-12-10T16:33:30.092Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jordan Callaghan"},"datePublished":"2024-12-01T20:05:07.56Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I always have an outstanding experience at this LensCrafters! This location truly stands out above all others. The service was impeccable, and the staff went above and beyond to make sure I was taken care of. A special shoutout to Phi—he is incredibly knowledgeable, friendly, and helpful. He made the entire process smooth and stress-free, from selecting frames to understanding my options. If you’re looking for the best LensCrafters experience, this is the place to go, and be sure to ask for Phi.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-10T21:54:02.452Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rachel Carol"},"datePublished":"2024-11-17T07:25:33.199Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Short review, this Lenscrafters is the best location I've ever been to (I've gone to Lenscrafters for 20+ years).\n\nExplanation- I haven't had my eyes examined for the past several years (thank you Lasik). Unfortunately night time driving had become difficult and I returned to an optometrist to see how much my eyes had changed since the surgery. Despite relying on Lenscrafters in the past, I decided to go the cheaper route and go to a different chain. While they were great/friendly, I had no idea I would be waiting 10+ days for glasses when I needed them desperately to feel confident driving my kid to nighttime sport practices. I returned to old faithful Lenscrafters and this specific location couldn't have been more easygoing and professional. I wish I snagged the card of the assistant manager who worked 11/14/24, but he was the best. Yes Lenscrafters may be more expensive than other chains (without insurance) but if you're inpatient (or really need new glasses to function) this is the location to go to.","comment":{"@type":"Comment","name":"","datePublished":"2024-11-19T19:38:07.975Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yekta Ipcizade"},"datePublished":"2024-11-13T23:47:24.082Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My wife and I recently visited Lens Crafters in Tustin and had the pleasure of being assisted by Giovanni. Despite the store being incredibly busy, Giovanni remained exceptionally patient and attentive. He took the time to answer all of our questions and ensured that we found the perfect pair of glasses. His professionalism and calm demeanor made the entire experience stress-free and enjoyable. We highly recommend Giovanni for anyone in need of optician services. Thank you for the outstanding service!","comment":{"@type":"Comment","name":"","datePublished":"2024-11-15T19:21:59.902Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yaseen Kady"},"datePublished":"2024-10-09T00:04:24.757Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had my annual exam here, but also purchased glasses here numerous times, always had a good experience, special shout out to Phi the store manager 12/10 customer service !! He went above and beyond to help me out… look forward to coming back for my eyewear and other needs.\n\nDr. Tran is also very nice as well !\n\nLesley helped me get a second pair of sunglasses and was phenomenal in handling my concerns and specific questions.\n\nPhi and phong and Lesley and Jessica and the whole team are awesome!","comment":{"@type":"Comment","name":"","datePublished":"2024-10-09T17:23:53.794Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Al N"},"datePublished":"2024-08-28T23:20:46.049Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you, Mr. Phi Nguyen for your outstanding and impeccable customer service. I had some problems with my lenses having tons of glare at night, and also the adjustment was off. Mr. Nguen took the time to remeasure and adjust the measurements and also ordered new lenses with additional coating for reduction of glare. I just picked up the new pair of glasses and I absolutely love it. Thank you again Mr. Nguyen for your outstanding customer service. I highly recommend this location and I highly recommend Mr. Phi Nguyen.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-29T07:58:42.766Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jose"},"datePublished":"2024-08-04T20:03:09.482Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Just had an amazing experience with our LC associate Olive. She was great, friendly, helpful, and took the time to understand our needs. I can hear after having a horrible experience at the Mission Viejo location with Steve but Olive made up for all of the other locations short comings. I will only do business at this location from now on.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-05T04:24:33.46Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Emma Nash"},"datePublished":"2024-08-02T23:33:48.247Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was very knowledgeable and helpful from the moment I walked in to Lenscrafters to the second I left. I couldn’t have asked for a better suited person to help me with my glasses.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-03T07:49:22.172Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Farhad Vojdaniheris"},"datePublished":"2024-07-11T18:27:29.587Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"My experience at this store was beyond disappointing. Firstly, there was no manager present to address any issues or concerns. It felt like a ship without a captain, utterly directionless.\n\nSecondly, the lack of customer service was appalling. I couldn't find a single staff member willing to assist me or answer even the simplest of questions. It's as if they were invisible or simply didn't care about the customers' needs.\n\nOverall, this store is a prime example of how not to run a business. A total lack of management and customer service makes it an absolute nightmare for anyone looking for a pleasant shopping experience.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-12T04:21:29.631Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6269lzghU so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Shirin Ansari"},"datePublished":"2024-07-11T03:26:06.637Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have been a patient in this location for 3 years and always pleased with the entire staff, in person or over the phone. Everyone who has assisted me has been personable, kind, and competent. The staff’s care for the patients and commitment to customer service are heartfelt and heartwarming.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-12T00:51:29.495Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Khuong “Anthony” Vo"},"datePublished":"2024-07-04T22:48:15.485Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The best customer service. Repaired my eyeglasses for free!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-05T04:52:35.086Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"KAINAN HUNG"},"datePublished":"2024-06-22T21:45:49.404Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I recently bought a pair of prescription sunglasses and had the pleasure of being assisted by Lesley. Their patience and helpfulness made the entire process smooth and enjoyable. I highly recommend this store for anyone looking for quality eyewear and exceptional customer service.\n\nHad my second pair of eyeglasses with Lesley, still highly recommended.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-23T07:28:58.844Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ginger Vano"},"datePublished":"2024-06-22T17:21:58.815Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Appointments always late. Wait over an hour. I feel like they need to space times out . Maybe they take walk ins . I don't know. But if they need to stop\n\nO","comment":{"@type":"Comment","name":"","datePublished":"2024-06-23T03:48:40.706Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6265Y45r3 so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Zohre Taghizade"},"datePublished":"2024-06-14T13:18:31.007Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Even 1 star is too much for this branch. I order my son glass 2 weeks a go .after 2 weeks No one contact us. I went to store to follow up with them and they told me there is no order. They didn’t put any order. How you can be this much unorganized and unresponsive.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-15T01:47:00.104Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6261YxVgl so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"The Jim Hall"},"datePublished":"2024-06-11T21:17:48.66Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"2nd time here, great friendly service. Lesley the licensed optician knows her stuff.11.5 stars for her.\n\nCan't wait to go back and pick up my fancy glasses.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-12T08:16:13.348Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kazue Macdonald"},"datePublished":"2024-06-08T18:46:07.219Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alan provided excellent service here. His attention to detail and customer care were impressive. I highly recommend this store because of Alan's fantastic service!","comment":{"@type":"Comment","name":"","datePublished":"2024-06-09T04:35:39.182Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Raul Gonzalez"},"datePublished":"2024-06-03T13:25:41.166Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good Customer Service by Phi.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-04T08:51:40.108Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah Tanchoco"},"datePublished":"2024-05-29T02:06:43.686Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"They are always friendly and very helpful. Took the time to explain the different options for lenses and the most cost effective.","comment":{"@type":"Comment","name":"","datePublished":"2024-05-30T00:51:15.934Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ezra Gutierrez"},"datePublished":"2024-05-26T17:18:23.559Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This will be my third visit today. My first was to place my warranty on my lens that I scratched. The guy said super easy, and that I can pick them up when I get a text. I get the text, but when I arrive he tells me to come back tomorrow to pick them up. He wanted to keep my glasses, and I was like well how can I drive. I had to pay more to get a frame to get them all at one time, but I arrive a third time to find out they aren’t the same thing. The vision is blurry, and the RX feels different. The assistant manager tells me well progressive will never be cut the same. Goes on about how they will be different, and the thickness of the lens can change. The new ones were heavier by a lot. Told him I was very unhappy that NONE of this was explained during purchase of the warranty or the use of the warranty. Very sad to find that out after I can no longer return or make any changes. Now I have to wait even longer for another set of lenses. I would go to the LensCrafters at Marketplace they have nicer staff.","comment":{"@type":"Comment","name":"","datePublished":"2024-05-27T02:38:18.506Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6268Y590I so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sean Jazayeri"},"datePublished":"2024-05-17T13:25:23.052Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good selection of frames with top brands such as Oakley and Ray-Ban. Helpful stuff","comment":{"@type":"Comment","name":"","datePublished":"2024-05-18T01:45:53.413Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Steve Stanfill"},"datePublished":"2024-05-08T16:24:17.027Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Helga was friendly, informative and very helpful. She did a great job!","comment":{"@type":"Comment","name":"","datePublished":"2024-05-09T02:09:22.386Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maxwell Chen"},"datePublished":"2024-05-01T23:41:24.264Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley and phi was amazing at helping me fixing my broken glasses and getting my new ones! 10/10 service, they really care about their customers","comment":{"@type":"Comment","name":"","datePublished":"2024-05-02T06:39:45.123Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dre Harris"},"datePublished":"2024-04-20T01:37:20.718Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-04-21T00:56:12.302Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cindy Cohn Hierbaum"},"datePublished":"2024-04-19T22:14:50.062Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Love this LensCrafters. Super easy to access with plenty of parking just outside, and extremely helpful store manager. I got my glasses the same day I went in - unheard of - with no hassle.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-20T05:52:51.465Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"John Steenhoven"},"datePublished":"2024-04-18T23:41:13.014Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great store. Lesley is tremendous, very knowledgeable, gracious, and customer service oriented.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-19T07:06:51.534Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kenneth Orozco"},"datePublished":"2024-04-18T16:22:37.143Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was so helpful and very chill. Made my experience fast, straight to the point, comfortable, and easy.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-19T02:49:59.965Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kristian SOld"},"datePublished":"2024-04-12T21:06:29.347Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Ordered some Oakley frames and was told that it'd take 3wks instead of the usual week as I wasn't getting lenses. After 4wks I hadn't received any communication, so I went to the store and was told that the order hadn't been placed. They said to make up the mistake, they'd order the frames using a different method that would only take a week (why they didn't do this to begin with I don't know). I specifically asked to be informed of the status in a week, but didn't receive a call. After almost another week I reached out to hear that they'd received the wrong size. To make up for the second blunder they said they'd call Oakley and some other stores to get them in a day or two (again, why don't they do this first if it's fastest?). After calling around they told me the frame isn't available.\n\nThe customer service is truly incompetent here.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-13T04:46:38.956Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6268cCBVi so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paz Mendez Quiroz"},"datePublished":"2024-04-07T00:57:59.811Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-04-08T00:47:17.627Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tena Rohrback"},"datePublished":"2024-04-06T04:28:23.385Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I’m traveling on business and had a problem with my glasses not fitting. I called the store and talked with Phi, the Store Market Manager. He told me to come in and he’d fix my glasses even though they came from a Dr. in NC. I was in and out in 5 minutes with a perfect fit. He was helpful beyond compare. If I lived in Irvine or nearby, this would be the only place I’d go for glasses. Excellent service!","comment":{"@type":"Comment","name":"","datePublished":"2024-04-07T01:03:01.602Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paisley Sisson"},"datePublished":"2024-03-13T00:19:53.299Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-03-13T15:54:12.65Z","text":"Thanks for your review! We look forward to seeing you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Zenda Iannetti"},"datePublished":"2024-02-23T05:21:05.089Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have always had a great experience at this store. And I see Iris bright optometry which I highly recommend!\n\nTonight, I lucked out and was the only customer in the store. Leslie helped me. She was great! She was incredibly patient while we tried to figure out my insurance info (sorry Leslie!). She helped me decide on sunglass lenses and then we went through a bunch of regular frames until I found the right ones. When I said they didn’t feel like they would fit right, she did everything she could to make sure they were adjusted and comfortable so I could feel comfortable ordering them!\n\nLeslie also helped get me the best deal between my insurance and in-store discounts. Who doesn’t appreciate that?\n\nWe had fun (at least I did, haha) and it was a great experience. Can’t wait for my 2 new pairs of glasses.\n\nHighly recommend this store and Iris bright! Plus they always have great frames to choose from.","comment":{"@type":"Comment","name":"","datePublished":"2024-02-24T08:34:31.267Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Linh Han"},"datePublished":"2024-02-18T12:39:15.649Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I usually don't go to LensCrafters for my prescription glasses, but I broke my main pair and I needed to replace it asap. Phong, the optician, went over and beyond to help me find me the exact pair of eyeglass I had just broke. I was worried because I didn't get my prescription from the store, I wouldn't be treated as well. I was wrong. Phong treated me like I was already a loyal customer, and I appreciated that. Thanks Phong! LensCrafters is lucky to have you.","comment":{"@type":"Comment","name":"","datePublished":"2024-02-19T08:16:46.517Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Diego Tornell"},"datePublished":"2024-02-16T21:21:16.677Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Leslie was amazing! Attention to detail and knew how to keep a conversation going. She was very friendly and knowledgeable and even spoke to us in spanish as she heard we were speaking it. Great experience 10/10","comment":{"@type":"Comment","name":"","datePublished":"2024-02-17T04:45:47.83Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alexandria Bekele"},"datePublished":"2024-02-04T00:29:44.745Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Today Esther helped me with my distance prescription - she was patient, helpful and explained the pros and cons of having a dual prescription. I'm appreciative to her, because I was a little bummed about having to even get glasses and she made the process easy and pleasant. Thank you Lens Craftera and Esther. Would also like to note that the last time we were there for my exam the manager was extremely nice and adjusted my vintage RayBan frames for me. Thanks guys!!!","comment":{"@type":"Comment","name":"","datePublished":"2024-02-04T01:27:28.571Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alyssa Martinez"},"datePublished":"2024-02-02T03:31:18.702Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Exceptional service from this location. Lesley gave my husband and I undivided attention and helped us with all our questions. She was patient and kind with me when deciding which frames I wanted. She made our experience very pleasant.","comment":{"@type":"Comment","name":"","datePublished":"2024-02-03T09:06:59.031Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paulina Tran"},"datePublished":"2024-01-26T03:07:47.576Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I randomly decided to go look at some glasses not exactly knowing what I wanted and was so happy with my experience here. This store has the friendliest staff who are all very willing to help and are all clearly very knowledgeable. Phong was very attentive and patient when helping me choose frames that would suit me based on my confusing explanation of what I may have wanted. I ended up leaving with some glasses that I love and get so many compliments on!","comment":{"@type":"Comment","name":"","datePublished":"2024-01-27T09:59:21.232Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Laura Silberman"},"datePublished":"2024-01-22T23:24:08.591Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had an issue with my glasses and despite some hiccups, the doctor & store assistant manager corrected and in my opinion went above and beyond. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2024-01-23T01:50:07.383Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kaia Dineen"},"datePublished":"2024-01-08T19:41:36.618Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was very helpful and super sweet. she made the entire process of picking out and setting up my glasses very easy.","comment":{"@type":"Comment","name":"","datePublished":"2024-01-09T04:36:46.598Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eugenia Imandt-Zeidan"},"datePublished":"2023-12-01T03:07:28.229Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Teri Simpson"},"datePublished":"2023-11-29T00:46:47.394Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was so friendly and very helpful and truly went out of her way to get glasses that I like. She is so sweet and honest and helpful!! Thank you!! 😊","comment":{"@type":"Comment","name":"","datePublished":"2023-11-29T01:15:27.693Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Irene Roxas"},"datePublished":"2023-11-22T02:38:10.906Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"For Lesley who has been truly great, helpful from the start till the finish’ line. I commend her for being so insanely customer centric person! Much appreciated.","comment":{"@type":"Comment","name":"","datePublished":"2023-11-22T16:55:03.579Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Valerie Turlington"},"datePublished":"2023-11-18T00:20:57.664Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you Leslie!","comment":{"@type":"Comment","name":"","datePublished":"2023-11-18T01:23:53.748Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"brian ciocca"},"datePublished":"2023-11-12T21:20:03.086Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Purveyors of the great American up-sell. It’s not enough that you need an eye exam, No. They must scan your retina, for a fee of course. How else would they know if my eye balls are working? I think they should be innovative and launch a new service to check if my eye ball is indeed connected to my brain. Never know!","comment":{"@type":"Comment","name":"","datePublished":"2023-11-13T16:22:06.566Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/6262iBvmy so we can follow up and redirect your concern to appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nic Nich"},"datePublished":"2023-11-12T06:36:32.704Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"First time ever to this LensCrafters. Wow, was I impressed. Beautiful building, setup and professional employees. Especially from Lesley. She was very aware of her surroundings and spotted me as soon as I walked in. Lesley was very detailed and knowledgeable to the products and style that best fits my face and my look. Also wanted to say thank you to the team for helping me as they were very busy with other people but found a way to get me in and out as soon as possible. Overall great energy and supportive team. I will definitely return for all my eye care needs.","comment":{"@type":"Comment","name":"","datePublished":"2023-11-13T11:06:29.418Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"MD M"},"datePublished":"2023-11-09T19:29:57.035Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lens Crafters have a knowledgeable and experienced team. Lesley spent great time to get my first pair of Oakley sunglasses. She was patient, friendly, informative and super knowledgeable. She offered an extra protection program for my sunglasses which I really like. Her manager, Phi, and Lesley were great teammates. I had a fantastic and productive experience. Thank you.","comment":{"@type":"Comment","name":"","datePublished":"2023-11-10T15:30:34.746Z","text":"*Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Johann Cruz"},"datePublished":"2023-11-09T15:56:11.675Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was amazing, had a smile the whole time was very helpful and knowledgeable and was able to work her magic with my luxury frames.\nMy experience due to her positive attitude and skills motivated me to post a review, which I don't remember the last I've done.\n\nThank you Lesley!","comment":{"@type":"Comment","name":"","datePublished":"2023-11-10T15:28:11.087Z","text":"*Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rick T"},"datePublished":"2023-11-09T00:24:05.878Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I had planned on purchasing my second set of Eyewear here because my first purchase of prescription Eyewear went so well at another location. I needed new frames... they wouldn't honor the %50 discount coupon on just frames... when I mentioned that come next month I'll be shopping again it was clear that they didn't care about customer satisfaction and repeat business... shop on elsewhere","comment":{"@type":"Comment","name":"","datePublished":"2023-11-09T14:41:51.202Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/62609h8oy so we can follow up and redirect your concern to appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Evelyn"},"datePublished":"2023-11-07T01:32:47.295Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I broke my sunglasses (15yrs old, didn’t purchase it there either) and they helped me immediately and fixed them free of charge. Very friendly staff and amazing services! Highly recommend coming here!:-)","comment":{"@type":"Comment","name":"","datePublished":"2023-11-07T03:04:39.235Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ji Kim"},"datePublished":"2023-10-30T16:25:19.12Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"First time at Lens Crafters! Lesley helped me with getting a new set. Her recommendation was practical and invaluable that I’d ended up getting 2 pairs! She was very knowledgeable, professional AND friendly. She shared about their protection program which gave me at ease. Other staffs were cordial and friendly as well and their products are super solid. My total experience was positive, satisfactory and pleasant.","comment":{"@type":"Comment","name":"","datePublished":"2023-10-30T19:31:12.414Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brandon G"},"datePublished":"2023-10-23T02:29:47.837Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alan was very helpful and caring in helping me get glasses and sunglasses!","comment":{"@type":"Comment","name":"","datePublished":"2023-10-23T04:55:36.537Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Louisa"},"datePublished":"2023-10-22T23:27:39.759Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I lost my glasses and the lab tech, Alan, delivered the new pair to me in under an hour. Lesley was also super helpful. Very happy with the service.","comment":{"@type":"Comment","name":"","datePublished":"2023-10-23T05:26:20.211Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mohan Shivappa"},"datePublished":"2023-10-22T21:39:46.971Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-12-12T20:45:03.051Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bruce Nelson"},"datePublished":"2023-10-19T20:41:13.108Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I walked in today to the Los Olivos store to schedule an eye exam and was offered an appointment on the spot. It was a wonderful experience from start to finish. All associates were genuinely amazing. I felt like I was amoung friends. Lesley is wonderful. She is friendly, warm, kind, caring, and charming. All smiles. 10+++","comment":{"@type":"Comment","name":"","datePublished":"2023-10-20T02:34:45.187Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah Eiring"},"datePublished":"2023-10-10T17:54:22.057Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was very helpful, knowledgeable, and patient. Happy with my experience here overall and can’t wait to get my new glasses and sunglasses!","comment":{"@type":"Comment","name":"","datePublished":"2023-10-11T03:48:19.127Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Almira Yllana"},"datePublished":"2023-10-06T20:16:06.211Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley SAVED my glasses when my lenses popped off and I was visiting from out of town for a wedding. Beautiful, clean, friendly and professional place!! Would return there when I visit again!! Thank you Lesley!!","comment":{"@type":"Comment","name":"","datePublished":"2023-10-07T04:21:47.231Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jack Qiu"},"datePublished":"2023-09-30T20:59:46.644Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I got my chrome hearts glasses repaired here and I’m very satisfied with the outcome. Lesley was very nice and helpful through the entire process. Definitely coming back here again!","comment":{"@type":"Comment","name":"","datePublished":"2023-10-01T02:56:51.435Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Love Joy Gordon"},"datePublished":"2023-09-30T00:18:28.086Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Welcoming environment and Lesley Cho did great job explaining every detail about my prescriptions from my eye doctor and she’s very good in helping to pick the glasses that look good for your skin tone and the shape of your face. Thank you","comment":{"@type":"Comment","name":"","datePublished":"2023-10-01T18:42:24.501Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jesse Walker"},"datePublished":"2023-09-28T19:07:44.745Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in for sunglasses and prescription ones. They had a nice Oakley display and found a couple models that I liked. Lesley was very helpful.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-29T04:35:58.045Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mon Fri"},"datePublished":"2023-09-22T23:49:32.943Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"We felt welcome the moment we stepped in the store. Leslie was very accomodating, friendly and very knowledgeable. She took time helping us find the right frames making sure it fit well. Very good experience indeed!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brittany G"},"datePublished":"2023-09-21T22:40:29.152Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-09-28T01:25:09.886Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nazia Emami"},"datePublished":"2023-08-25T20:02:30.246Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent service\nPhong and phi","comment":{"@type":"Comment","name":"","datePublished":"2023-08-29T14:20:45.979Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Huong Phan"},"datePublished":"2023-08-08T21:04:53.925Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I bought 5 pairs of reading & sunglasses through Phi and have always been pleased. He is knowledgeable, professional, and courteous. He always put the customer's needs first. Phi is a role model for all lenscrafters employees. I will come to his store again.","comment":{"@type":"Comment","name":"","datePublished":"2023-08-08T23:08:25Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jane Knight"},"datePublished":"2023-07-26T13:52:57.191Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"“You get what you pay for” This is seldom not true. In this case, at LensCrafters I got MORE than I paid for!\n\nI am impressed with the quality and workmanship of my new glasses. The Rx is correct and the fit is beyond comfortable. I tried America’s Best last time and like I said, “you get what you pay for!”\n\nI’m back at LensCrafters, the BEST of the BEST!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-26T14:33:30.782Z","text":" Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again.\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hoss Vaki"},"datePublished":"2023-07-24T01:02:30.165Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"Love my new Versace glasses. Definitely not happy with the service we received from lens-crafters. It wasn’t our first visit in this location but, for sure it was the last time. the new associates attitude and costumer service wasn’t acceptable at all. It’s more than a week you guys keep sending me emails to ask for my opinion about my new glasses and you assume I received my glasses but I haven’t. I had to walk in today and ask for my new glasses. I have no idea for how long they have been sitting there and nobody contacted me. When people order glasses and pay for it in advance means they need it.","comment":{"@type":"Comment","name":"","datePublished":"2023-07-24T16:32:04.404Z","text":"Luxottica Customer CareThank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to http://ms.spr.ly/6268gCMFs to follow up so we can redirect your concern to the appropriate person. \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jez Freeman"},"datePublished":"2023-07-18T02:31:46.206Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-07-20T20:57:13.177Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Laura Pham"},"datePublished":"2023-06-25T17:24:02.934Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had an excellent eye exam with Dr Clara Chang. She is attentive to details and thorough in her explanation of what tests I took, what the test results meant and what treatment I needed to alleviate the problems. She is the 3rd optometrist I have gone this year to help correct my contact lens vision complicated by dry eyes, imflammation and clogged tear glands. My vision has drastically improved after only 5 days with her medication and supplements treatment and I can now also see clearly with my new contact lens prescriptions. I believe Dr Clara Chang has found the root cause of my issues and fixed it. The test equipments are state of the art and her office staff is tentative and friendly. I believe I receive great care there and will definitely come back. Thank you.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-27T22:08:22.92Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"John Tat"},"datePublished":"2023-06-20T19:54:31.065Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I needed both prescription and sunglasses. The store was clean and the staff was knowledgeable and friendly. Phi, the store manager, gave me excellent service. He suggested frames that were not only trendy, economical, but most importantly, functional. As my prescription is high, I was worried that the new glasses would be heavy. Thanks to Phi's help, the new glasses are actually lighter than previous pair.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-20T20:08:43.481Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stephanie Neilson"},"datePublished":"2023-06-18T00:12:05.363Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went in to get my glasses straightened and readjusted. Phong was very professional and helpful. Adjusted my glasses to fit perfectly on my face","comment":{"@type":"Comment","name":"","datePublished":"2023-06-23T14:14:35.358Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ian mckinney"},"datePublished":"2023-06-16T21:30:07.518Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Phi adjusted my glasses very well !","comment":{"@type":"Comment","name":"","datePublished":"2023-07-12T20:55:49.736Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Coach Matt"},"datePublished":"2023-06-11T19:16:49.111Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Overpriced","comment":{"@type":"Comment","name":"","datePublished":"2023-06-16T18:58:37.731Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Thaynan Siqueira"},"datePublished":"2023-06-10T18:32:52.256Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I brought my sunglasses to fix the nose pads and alignment. We were helped immediately, and in less than 15 min Jocelyne completed the task. She not only replaced and aligned the sunglasses, but also made sure the fitting was perfect. All that free of charge, regardless of purchasing or not at this location!\nJocelyne and her team were attentive, proactive, and helpful. Highly recommend them! :)","comment":{"@type":"Comment","name":"","datePublished":"2023-06-16T17:06:51.61Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"MJ C"},"datePublished":"2023-05-21T23:05:48.213Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came here because my RayBans sunglasses lost a screw. They fixed it in just 5 mins or less. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2023-06-06T19:17:19.081Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"karen boepple"},"datePublished":"2023-04-30T23:13:50.836Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Marianne was wonderful. Made buying classes fun!","comment":{"@type":"Comment","name":"","datePublished":"2023-06-13T03:25:52.278Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brandon Tanielu"},"datePublished":"2023-04-24T23:25:53.158Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Avoid this location if you want to save time. Even when there are no other guests present, they move at a snails pace and make even the simplest task take forever. Every other location I’ve used has always been a breeze getting in and out whether it’s ordering contacts or having my eye exams. This location, for some reason, always takes forever and I always find myself waiting, again, even if I’m the only person in the store.","comment":{"@type":"Comment","name":"","datePublished":"2023-04-25T01:12:04.022Z","text":"Hi there, thank you for your review. We are disappointed to hear about your wait time. We strive to serve all customers in an efficient and timely manner. Please go to http://ms.spr.ly/6264gObY8 to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cathy Juntunen"},"datePublished":"2023-04-18T12:57:16.757Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The best customer service experience I've had in a long, long time. I broke my frames yesterday and Samantha took the time to help me find a new pair and a quick fix pair that fit my old lenses. The store was pretty busy but she took the time to help me find the right solution without ever feeling rushed. I cant remember her teammates name, but he was excellent too.","comment":{"@type":"Comment","name":"","datePublished":"2023-04-18T13:16:20.541Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"M Hemmati"},"datePublished":"2023-04-11T01:10:55.421Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Phi was awesome. He graciously fixed my sunglasses. I had zero hope to get my sunglasses back as they were severely damaged but he did his magic. I’m very thankful","comment":{"@type":"Comment","name":"","datePublished":"2023-04-11T13:40:25.653Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tyler Salem"},"datePublished":"2023-03-26T17:50:24.713Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Stopped in after my lens slightly came away from the frame. Within three minutes, a very helpful associate fixed my glasses free of charge. I will definitely return in the future!","comment":{"@type":"Comment","name":"","datePublished":"2023-04-03T15:53:17.613Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nick Darden"},"datePublished":"2023-03-21T00:38:10.163Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very quick and easy. Sam and Alan both helped me by fixing my glasses 100% free. Excellent customer service, very welcoming!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Papa Milnes"},"datePublished":"2023-03-10T21:26:34.341Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"They fixed my sunglasses that had a lost screw on the arm that attaches to the frame for free and I didn’t even get these sunglasses from them. They are great and will definitely come back","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Crystal Le"},"datePublished":"2023-03-09T21:14:02.688Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came in today for not knowing what to expect. Jocelyn was the one who helped me. She was amazing! If there is anyone to recommend it’s her. She was able to answer all my questions. She was also very patient with me when I was having a hard time taking out contacts. She was very transparent and I love that she was so involve in helping my find frame that best fit me. Never once did I feel pressured to buy frames that were not my style or out of my budget. I love her for that! I will definitely be back to have her as my sales person again. I love coming to place knowing that someone as sweet as her would be there.","comment":{"@type":"Comment","name":"","datePublished":"2023-03-09T21:26:34.819Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cynthia Beltran"},"datePublished":"2023-03-07T02:39:07.906Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Phi gave me excellent service!! I lost my glasses and he immediately assured me that LensCrafters was running a promotion and that he would be able to get replacement glasses before close!!! He not only got me replacement glasses but he had already pulled the exact pair I lost and made sure the lenses were in stock. Great customer service!!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robby Ibelle"},"datePublished":"2023-03-03T23:58:30.199Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had a couple pairs of glasses in disrepair. I thought they were likely “done.”\n\nAlan was able to fix them both up, while I waited, within just a few minutes and at a total cost of zero dollars.\n\nWhile I was waiting, Sam initiated a friendly conversation with me and took me through some great additional frame selections. Both were personable, genuine and really helpful. Tnku!","comment":{"@type":"Comment","name":"","datePublished":"2023-03-06T15:06:43.92Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dean"},"datePublished":"2023-03-02T23:29:01.416Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"On our purchase day we were told the glasses will be ready in 7 to 14 days. These glasses were simple with no ad ons. Day 19, Tuesday, I called to ask if our glasses are ready to pick up. She said no but are scheduled to be here on Thursday of this week. I was surprised that they are not ready in 19 days. I called on Thursday as I was told the glasses will be ready for pick up. Again, I was told the glasses are not ready they are still at the lab as some complications at the lab. I was now told they will be ready sometime next week. I don't really think she knew when. I'm not happy at this point. I explained to her I was told they will be ready for pick up in 7 to 14 days. This is now turning into (as of today) 21 days. If they are ready next week sometime, she did not know what day, it will be 28 plus days. I am not happy with this kind of blind service.This should not have turned into 4 weeks. I am surprised with Lense Crafters a significant popular store, would give customers this kind of bad service. If I was told that day we were buying, it will be 3 to 4 weeks for pick up. I would NOT have purchased from Lense Crafters. 4 weeks is not acceptable to wait for a simple glasses prescription. I will not recommend this Lense Crafters to my family and friends. My review here only supports the promised pick up time and as of 21 days still no pick up time.","comment":{"@type":"Comment","name":"","datePublished":"2023-03-03T14:08:13.901Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ariana Simental"},"datePublished":"2023-02-28T00:41:38.594Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in for an exam and we received great customer service. We were helped immediately. Over all it was a great visit. Highly recommend.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robby Leiter"},"datePublished":"2023-02-27T18:57:09.84Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I would try and avoid this location if possible. The staff was not rude but I did not find them to be particularly helpful and found it very difficult to get ahold of anyone at the office. On top of the poor service, this place is extremely expensive.\n\nMuch better off going to Costco, its half the price and the service is way better.","comment":{"@type":"Comment","name":"","datePublished":"2023-02-27T19:21:10.567Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eduardo Erbs"},"datePublished":"2023-02-26T05:20:44.37Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Staff is very nice and friendly. Stoped by tomorrow get my sunglasses straighten and they took care of it in a few minutes.\nThe store is clean and welcoming. For sure I recommend it.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ann KL"},"datePublished":"2023-02-18T20:55:57.476Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Just had my Tom F sunglasses repaired. Samantha was very helpful and got my glasses gone in no time. Will be back for a new glasses soon","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tami Jones"},"datePublished":"2023-02-08T03:00:22.567Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Marianne was AWESOME!!! It is great to experience such outstanding customer service. Quick and easy process of ordering 2 pairs of new glasses.","comment":{"@type":"Comment","name":"","datePublished":"2023-02-13T21:44:13.498Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"J Farfrom"},"datePublished":"2023-02-05T22:00:17.544Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr Chang is always fantastic. It was a pleasure to meet Marianne and Samantha. They are great additions to the team and a pleasure to work with. I strongly recommend this location for your eye care needs!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sanjog Gawade"},"datePublished":"2023-02-05T01:07:21.011Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great customer service! Samantha was a wonderful rep.! She helped me multiple times with finding perfect frame and right glasses. Definitely would recommend this Lenscrafters.","comment":{"@type":"Comment","name":"","datePublished":"2023-02-06T15:37:28.045Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Danielle Perry"},"datePublished":"2023-02-04T00:30:20.037Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Sam was awesome. We were in a bind with my 7 year old son’s glasses losing a screw. I had to bring in all 3 of my kids and she helped me take them while we waited with stickers and a great, helpful attitude. Great service","comment":{"@type":"Comment","name":"","datePublished":"2023-02-09T14:05:36.659Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"RAKHEE B"},"datePublished":"2023-02-03T23:15:52.158Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Samantha was awesome!! Love her!!! 💕","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Andrew F"},"datePublished":"2023-02-03T18:35:22.527Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent customer service, thank you Thu!","comment":{"@type":"Comment","name":"","datePublished":"2023-02-08T22:24:21.19Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pam R."},"datePublished":"2023-02-02T20:09:18.134Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"LensCrafters is on the expensive side. But they have the BEST customer service. Jocelyn is knowledgably and cheerful. The store manager is great. An issue cropped up during my visit, and he resolved it quickly and beautifully.","comment":{"@type":"Comment","name":"","datePublished":"2023-02-08T16:08:07.871Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Susie C."},"datePublished":"2023-01-31T20:18:15.174Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a great experience getting my eye exam and glasses at this location. Great customer service from everyone I encountered, which is why I continue to come back to this location. For this year's annual exam and glasses selection, the service was excellent, especially by Sam N. who helped me pick out new glasses that would work best with my prescription as well as my personal esthetic. Sam was incredibly personable, helpful, and fun to work with, it's not often you get such a high level of customer service that is completely genuine and authentic. I'd highly recommend this location and if you're lucky maybe you'll get Sam too.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"tony nguyen"},"datePublished":"2023-01-26T17:28:16.658Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went in to look at some prescription sun glasses. Phil guided me on diffrent lense types and brands before picking out the best one to use for on water use. I had a great experience. Definitely recommend and I will be back for all my eyewear needs.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nuggs Huynh"},"datePublished":"2023-01-26T16:46:14.918Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tiffanie Nguyen"},"datePublished":"2023-01-26T16:43:25.886Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This place is very professional, clean, and amazing customer service!! I got 2 prescription glasses from here. I’ve been here a couple times and it’s always a great experience. Im always greeted right away and everyone there was very friendly, especially Phi. The eye exam from the doctor was great! They helped me pick out my glasses and made sure it was the right measurements and adjusted correctly on my face. Cant wait to come back and get new glasses soon!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"anh hoang"},"datePublished":"2023-01-26T16:39:49.819Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"hey guys. if you need help or have any questions. ask for phi.this is my 3rd year coming back. my kids needed help and phi did a wonderful job helping them out. phi was very professional at what he does. will definitely come back. highly recommended","comment":{"@type":"Comment","name":"","datePublished":"2023-01-26T16:51:43.409Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Casiziti Tran"},"datePublished":"2023-01-26T16:37:00.733Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I love this store so much the staff was so friendly from the beginning and to the end. Whoever is the store manager he/she makes the store looks so clean and so alive. Everyone is just so bright and full of smiles. They know what they are talking about to, they help me get the help I need. Thank you so much staff of LensCrafters.","comment":{"@type":"Comment","name":"","datePublished":"2023-01-26T16:51:15.917Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jasmine Vu"},"datePublished":"2023-01-26T15:53:56.166Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you for helping my daughter pick out her glasses. Phil was helping us. He is very friendly and professional. I highly recommend.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"R Y"},"datePublished":"2023-01-25T16:01:18.523Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff at this location provides exceptional service! They are all very attentive and friendly, especially Marianne and Fhi.","comment":{"@type":"Comment","name":"","datePublished":"2023-01-31T16:46:17.857Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"BARBEROUSS BARBEROUSS"},"datePublished":"2023-01-19T19:16:36.245Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jocelyne is awesome, highly recommend","comment":{"@type":"Comment","name":"","datePublished":"2023-01-24T21:51:51.181Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vedant Mathur"},"datePublished":"2023-01-17T16:50:11.093Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alan was a wonderful rep. Helped me multiple times with glasses and lenses. Definitely would recommend this Lenscrafters and will keep coming back.","comment":{"@type":"Comment","name":"","datePublished":"2023-01-17T17:04:19.749Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Phi Nguyen"},"datePublished":"2023-01-15T05:20:43.264Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"James Campbell"},"datePublished":"2022-12-17T20:13:38.135Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-12-22T19:27:49.831Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robert Bowden"},"datePublished":"2022-12-06T08:53:08.423Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Let me first say I’ve worn glasses and contacts for 25+ years. I have been to optometrists and eye care stores from coast to coast. Also worked in management at JNJ the makers of the contacts I wear. (Acuvue)\nI went to this location because I was having a medical issue with my eye. I went in to have my eye looked at and told them I wear contacts and I did not have my glasses. I also asked them before I was seen if I could have a sample (one lens) because I was down to my last (monthly)contact in one eye. ( I was due to get an eye exam in the next couple weeks.) They agreed to provide it.\nThe doctor then puts dyed eyedrops in both my eyes which ruined BOTH contacts in each of my eyes. She said she didn’t know I had contacts in. Well, she looked into my eyes BEFORE the drops were put in plus I told them I was wearing contacts.\n\nSo, after the exam the guy at the front is complaining because I told him I needed my contacts replaced. (I could not see through then and they became almost liquid, so I threw them out) He then refuses to give me the extra contact they promised me BEFORE THE EXAM. Because he just “gave me” two contacts. He tells me he can’t give me an extra one because while I had an exam, it wasn’t for vision. (This guy acted as if contacts, which are provided at NO COST to the office-were coming out of his personal stash.) I’ve never seen ANYTHING like that from an eye professional. Keep in mind I had my current prescription with me.\n\nI waited for over half an hour for the spineless doctor that ruined my contacts to also not honor the agreement they made.\n\nThe guy then says if I buy a BOX of lenses (not available in-store) then I could have one sample contact that I was told I “couldn’t get” a few minutes before because I didn’t have a vision test. (So that’s clearly not true) So after spending over $125 for the exam etc.. I buy the box essentially to get 1 contact SAMPLE.. $200 to walk out with some saline and one contact!\n\nI am due for an exam, glasses and contacts and will absolutely not give these unprofessional cheapskates my business..","comment":{"@type":"Comment","name":"","datePublished":"2024-01-24T17:22:52.257Z","text":"Hi Robert,\n\nWe appreciate your feedback but your story is not completely accurate.\n\nContact lens TRIALS are provided as a diagnostic tool for contact lens exams only and are occasionally provided as a courtesy for patients who make an order to temporarily hold them over, when waiting for their order to arrive. \n\nYou came in for a medical complaint. Our eye doctor used a coloring dye to check on your eyes and mistakenly stained your contact lenses. Consequently, we DID provide you a pair of contact lens to replace the ones that were stained even though your stained ones could have simply be cleaned out.\n\nYou then asked for an EXTRA one because you were \"out of contact lenses\" for one of your eyes. We explained to you the above policy and offered to do a full contact lens exam for you to update your contact lens prescription, since you were due for your annual eye exam within 2 weeks anyway. \n\nIt would have saved you time and money as we would only charge you for 1 comprehensive contact lens exam instead of 2 separate visits (a medical eye exam AND a contact lens exam afterwards). We would also have provided with another set of trials for your updated contact lens prescription.\n\nYou declined and decided to make an order instead to get that one \"extra\" lens.\n\nWe are known to deliver excellent care and continuously look to improve. We sincerely apologize you felt you were not cared as such or that this was not clearly communicated to you, but ultimately, you declined the level of service and convenience we were trying to provide you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Omar Turbi"},"datePublished":"2022-11-28T23:12:38.825Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service. Professional Dr. But I’m here again because measuring my eyes was off. The staff at Fashion Island LC said theses type of glasses don’t work for progressive vision.","comment":{"@type":"Comment","name":"","datePublished":"2022-12-01T17:12:18.321Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Billy Erwin"},"datePublished":"2022-11-27T21:45:26.397Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great Doctors. The sales associate, Samantha Norton is gifted picking out frames for your style and facial structure.","comment":{"@type":"Comment","name":"","datePublished":"2022-12-01T14:31:35.05Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Inge S"},"datePublished":"2022-11-26T03:18:08.348Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you for the people skills in ,\nmaking sure everything is satisfactory.\nA special thanks to Adam!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-29T17:55:47.076Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"JO Scuba"},"datePublished":"2022-11-01T03:26:16.879Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The Staff is top notch, polite, patient and friendly. I plan to always get my prescription glasses there. Already bought a seconds pair this year. Great experience!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-04T17:32:55.086Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lorrel Cairney"},"datePublished":"2022-10-16T00:20:28.21Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Marianne helped me pick out my first pair of glasses. She is the kindest and most helpful salesperson I have ever met. She made me feel confident in all the glasses I tried on. I highly recommend this store to anyone in need of new glasses. Lots of good options as well and new deals every month. 10/10 experience","comment":{"@type":"Comment","name":"","datePublished":"2022-10-19T20:13:50.11Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"D McFadden"},"datePublished":"2022-09-18T00:02:30.192Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in with last year’s glasses to get them tightened up and got help immediately! Samantha greeted me and was great!","comment":{"@type":"Comment","name":"","datePublished":"2022-09-20T15:29:08.183Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dylan Galvan"},"datePublished":"2022-09-16T21:14:50.8Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in just for some adjustments and was very impressed by Aleksandr skills and just adjust my glasses in less than a few minutes! Which was mind blowing. I really appreciate how they treat you like a friend/family rather than a number. Also mentioned to Samantha that I needed to update my eye exam and she told me about the main difference between the $75 exam and the ultimate eye care exam which would tell you more from not prescription but also future eye health problems that might occur. Just wanted to thank Aleksandr and Samantha one more time.","comment":{"@type":"Comment","name":"","datePublished":"2022-09-21T19:29:22Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Santiago Fuentes"},"datePublished":"2022-09-16T20:54:28.883Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very nice people and very helpful","comment":{"@type":"Comment","name":"","datePublished":"2022-09-21T19:28:38Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pablo Escarcega"},"datePublished":"2022-09-16T18:56:34.353Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Samantha was great. Really helped me with all concerns!","comment":{"@type":"Comment","name":"","datePublished":"2022-09-21T17:55:32Z","text":"Hi! Thank you so much for your review. We are excited to hear Samantha was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ray Senes"},"datePublished":"2022-09-14T21:11:01.743Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service thank you!","comment":{"@type":"Comment","name":"","datePublished":"2022-09-15T16:53:02Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"tushayan mukh"},"datePublished":"2022-09-09T00:22:39.044Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-09-09T14:07:18Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dixie Lezin"},"datePublished":"2022-09-08T00:43:05.669Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Sam, was great, amazing service!","comment":{"@type":"Comment","name":"","datePublished":"2022-09-08T14:03:37Z","text":"Hi! Thank you so much for your review. We are excited to hear Sam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Heidi Zungrone"},"datePublished":"2022-08-24T21:14:43.94Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr. Chang was so friendly and did a thorough exam on my eyes. She answered all of my questions and was very patient. This clinic seemed to have a lot of advanced technology as far as preventative testing as well. On the retail side, Adam was so helpful with ordering my glasses and sunglasses. He was friendly and well informed about the options that they have. I would recommend this LensCrafters to anyone looking for high quality glasses or sunglasses.","comment":{"@type":"Comment","name":"","datePublished":"2022-08-29T19:57:40.227Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jason George"},"datePublished":"2022-08-04T01:37:30.933Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"Not sure what happened here but this is not the same place I came to get my glasses 9 months ago. The so called \"new process\" appears to be comically inefficient .","comment":{"@type":"Comment","name":"","datePublished":"2022-08-04T14:14:03Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Marcus Powell"},"datePublished":"2022-07-21T00:14:40.378Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great staff and did a fantastic job for me!","comment":{"@type":"Comment","name":"","datePublished":"2022-07-21T14:43:56Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leo Liang"},"datePublished":"2022-07-20T00:05:10.983Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff was very helpful and instructive.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-22T18:38:42Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Darryl Gray"},"datePublished":"2022-07-18T23:05:29.301Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Adam took great care of me.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-19T15:01:14Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"TJ Gore"},"datePublished":"2022-06-15T03:25:32.171Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-06-15T16:53:38.485Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Adam Nguyen"},"datePublished":"2022-05-23T01:00:06.934Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alan was great! He helped me pick out the perfect pair of sunglasses!","comment":{"@type":"Comment","name":"","datePublished":"2022-05-23T16:18:59Z","text":"Hi! Thank you so much for your review. We are excited to hear Alan was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jamie See"},"datePublished":"2022-05-17T02:16:59.125Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great customer service, the staff helped me finding the best deal. Can’t wait to come pick up my new glasses","comment":{"@type":"Comment","name":"","datePublished":"2022-05-17T14:47:33Z","text":"Hi! Thank you so much for your positive review. We are happy we could help with your vision needs and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stevo J"},"datePublished":"2022-05-05T21:25:40.6Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Aleks had no problem helping me with a pair of sunglasses I needed some new lenses with. Excellent, professional, and easy to talk to! Thanks again!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"CJ Saati"},"datePublished":"2022-04-28T03:22:38.275Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Adam N. is the best. He's very knowlegable, thoughtful, and thorough.","comment":{"@type":"Comment","name":"","datePublished":"2022-04-28T16:32:54Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jila Rouhi"},"datePublished":"2022-04-13T19:31:12.555Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kevin Clark"},"datePublished":"2022-04-13T17:20:08.358Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wonderful people. Super helpful","comment":{"@type":"Comment","name":"","datePublished":"2022-04-13T19:47:08Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"katrina porras"},"datePublished":"2022-04-11T18:26:17.604Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-13T14:33:58Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alejandra Barbosa"},"datePublished":"2022-04-05T18:55:23.631Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Super efficient !! Really good customer service","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Helen Huang"},"datePublished":"2022-03-28T01:39:34.881Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I stopped by around closing time on a Sunday to order a pair of glasses. The associate who helped me, Adam Nguyen, was extremely helpful, knowledgeable, and patient. He didn’t rush through my transaction and explained everything to me even though they were about to close. This store is very neat and organized and has a large selection of designer frames. They have latest technology and products. I can’t wait to get my new glasses.","comment":{"@type":"Comment","name":"","datePublished":"2022-03-28T14:30:26Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maria Bia"},"datePublished":"2022-03-25T22:59:01.642Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went in last week to get my sunglasses adjusted and was so pleasantly surprised by the amazing customer service I received! Adam greeted me right away, fixed my frames so they no longer slide down my face and even cleaned them too, and it was all free! They were so gracious to help me even though I didn't even buy these glasses from lens crafters. But because of the great service I received, I will likely come back now to buy my next pair from here. Thank you again Adam!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Chad Schmidt"},"datePublished":"2022-03-19T19:57:27.432Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I live in Houston and elected to visit a LensCrafters store in CA during a visit there. This is my 2nd purchase through LensCrafters and love the systems to make sure you’re taken care of. They can ship the items purchased anywhere and are able to store my prescription in their database so I don’t have to have a hard copy.\nI love the technology available to ensure the fit of the frame and the foci of the lenses is in the proper location. I did not see an eye doctor during my visit. I had come to this location to pick a frame and lenses. Adam, the sales associate was very helpful. The location had great lighting, was clean, organized and had plenty of selections to choose from.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lifeinfocus.photography -Monique Estrada"},"datePublished":"2022-03-18T20:29:56.838Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This was my first time at LensCrafters and I loved all the options they had in glasses and sunglasses. Thank you to rashelle for her amazing customer service and being so patient in helping me pick the perfect pair of glasses.","comment":{"@type":"Comment","name":"","datePublished":"2022-03-23T15:03:53Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brooklynn Barton"},"datePublished":"2022-03-18T20:07:37.234Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-03-23T15:03:57Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lyhzy Nguyen"},"datePublished":"2022-03-16T20:57:30.048Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had an amazing experience here! Staff was very customer friendly oriented. I especially recieved great customer service from Adam Nguyen, the assistant manager. I want to thank again everyone here. I will definitely be coming back!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"lisa bryant"},"datePublished":"2022-02-26T19:55:51.106Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent and fast service. They have the latest technology in eye exam equipment and you can rest assured that you will know everything about your eyes and eyecare. The doctor is great and answered all of my questions.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kenneth Zeng"},"datePublished":"2022-02-09T22:12:42.89Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came to this lenscraft for eye check up, as well as picked up a pair of frames/glasses. They helped set my glasses up and process all my insurance. I came in on a Saturday, and I had my glasses in hand by Wed.\n\nShout out to Adam for great service and processing everything quickly for me.","comment":{"@type":"Comment","name":"","datePublished":"2022-02-10T19:55:49Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tyler Nguyen"},"datePublished":"2022-02-08T02:13:09.419Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Adam Nguyen helped me service my glasses. The screw that holds the frame to the side piece that goes on your ear had randomly fallen out so I could no longer use my glasses. Adam had me in and out in 5 minutes and fixed them up for free! Couldn’t ask for more than that. I also go here for my annual eye appointments and it’s always been a relatively quick and painless experience.","comment":{"@type":"Comment","name":"","datePublished":"2022-02-08T14:45:07Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Shayan Raoufi"},"datePublished":"2022-02-07T21:24:50.395Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Adam is the man! Thank you for the exceptional service and kindness, we will definitely be coming back here for future business!","comment":{"@type":"Comment","name":"","datePublished":"2022-02-08T21:20:01Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ye西瓜"},"datePublished":"2022-02-06T22:10:42.948Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good price and very patient","comment":{"@type":"Comment","name":"","datePublished":"2022-02-07T19:20:31Z","text":"Awesome to hear! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ciprian Rosca"},"datePublished":"2022-01-04T04:32:33.923Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went by the store today after my son partially broke my 3 months old glasses and was taken care of by the store manager Aleksander S. who was very professional and from the get go, wanted to fix them for me instead of just telling me that I need a new frame. I highly recommend the store and will for sure come back in the future for any glasses needs. Thank you.","comment":{"@type":"Comment","name":"","datePublished":"2022-01-04T15:48:08Z","text":"Hi! Thank you so much for your review. We are excited to hear Aleksander was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mila Garcia"},"datePublished":"2021-12-28T21:23:58.055Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-12-29T21:58:03Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"MaheshKumarReddy Kakuturu"},"datePublished":"2021-11-17T22:37:19.506Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ileana Niebla"},"datePublished":"2021-11-13T22:26:32.578Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Best costumer service","comment":{"@type":"Comment","name":"","datePublished":"2021-11-18T20:45:29Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brian Valenti"},"datePublished":"2021-11-12T00:14:53.79Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"We were turned away without being helped.","comment":{"@type":"Comment","name":"","datePublished":"2021-11-12T17:35:46Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lilian Sanchez"},"datePublished":"2021-10-16T01:50:30.164Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bridget Campos"},"datePublished":"2021-10-02T18:50:11.973Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elzbeth Josephson"},"datePublished":"2021-09-29T02:12:39.9Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bahar helped us today! She is the best ! So patient great service! Our daughter loved her! Thank you for everything!\n\nBajar you are the best","comment":{"@type":"Comment","name":"","datePublished":"2021-09-29T15:13:28Z","text":"Hi! Thank you so much for your review. We are excited to hear Bahar was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michelle Davis"},"datePublished":"2021-09-28T01:30:02.075Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr. Chang and the staff at the Los Olivos location are top notch! Beautiful and clean location with great service. Dr. Chang is super nice and easy to work with. I love my annual visits!","comment":{"@type":"Comment","name":"","datePublished":"2021-09-28T20:27:59Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kathy Cline"},"datePublished":"2021-09-19T17:37:39.099Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-09-24T19:54:31.137Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Zalex Balsheh"},"datePublished":"2021-09-09T00:00:37.847Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-09-09T17:17:23Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Steven"},"datePublished":"2021-09-08T21:59:44.389Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome customer service. Definitely a good spot for any glasses and exam needs. They're super comprehensive with the tests.","comment":{"@type":"Comment","name":"","datePublished":"2021-09-09T15:36:19.853Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michelle S"},"datePublished":"2021-08-23T19:50:41.581Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The level of customer service here is tremendous. They are very accommodating and were extremely helpful in helping me order new contacts.\nThe optometrist Dr. Stephanie Cheung who performed my eye exam was amazing as well! They made me feel very comfortable and made the whole process very enjoyable.","comment":{"@type":"Comment","name":"","datePublished":"2021-08-24T20:38:31Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rolf Christensen"},"datePublished":"2021-08-11T23:41:57.447Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jordan took care of me this afternoon and I was extremely impressed with his professionalism and customer service! Got me exactly what I needed. Highly recommend him and this location!","comment":{"@type":"Comment","name":"","datePublished":"2021-08-12T16:56:26Z","text":"Hi! Thank you so much for your review. We are excited to hear Jordan was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mark E Paul"},"datePublished":"2021-08-08T21:07:29.928Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very effective at communicating the process and the best lenses for me. They are extremely professional.\nOverall it was a smooth purchase and I’m happy with\nthe frames that I got.","comment":{"@type":"Comment","name":"","datePublished":"2021-08-11T16:19:32Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"kendall weatherman"},"datePublished":"2021-07-29T02:02:55.354Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Phi N. and the rest of the staff are absolutely amazing!! I am admittedly picky about glasses and difficult to fit and they were patient and beyond helpful. In addition, I was prescribed contacts elsewhere and Phi worked with me to find an even better solution.","comment":{"@type":"Comment","name":"","datePublished":"2021-07-29T14:35:35Z","text":"Hi! Thank you so much for your review. We are excited to hear Phi was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Beth Brady"},"datePublished":"2021-07-25T00:23:41.196Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had a wonderful experience with Mike!","comment":{"@type":"Comment","name":"","datePublished":"2021-07-26T20:21:10Z","text":"Hi! Thank you so much for your review. We are excited to hear Mike was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gary Brighouse"},"datePublished":"2021-07-22T20:13:53.236Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This location has the best customer service. Mike the manager is amazing. I ordered sunglasses online through Costa. The rx was not correct. Mike was able to figure out the problem and help me correct it. I will be buying my next pair directly from Lenscrafters.\n\nThank you Mike!","comment":{"@type":"Comment","name":"","datePublished":"2021-07-22T21:14:15.268Z","text":"Hello Gary, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ya Gao"},"datePublished":"2021-07-22T08:40:03.894Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Efficient management. Everyone knows exactly what they are doing, making eye exams and adjusting lens quick and smooth. Dr. Cheung is great and explained everything nice and clear. I would definitely recommend my friend come over here.","comment":{"@type":"Comment","name":"","datePublished":"2021-07-22T13:44:07.379Z","text":"Hi! Thank you so much for your review. We are excited to hear Dr. Cheung was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mark Kring"},"datePublished":"2021-07-04T18:59:17.392Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very professional and very personable! I highly recommend. Stephanie has help me over the last few years. Her knowledge is very helpful.","comment":{"@type":"Comment","name":"","datePublished":"2021-07-05T16:02:59.787Z","text":"Hi! Thank you so much for your review. We are excited to hear Stephanie was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lynda Alter"},"datePublished":"2021-05-27T00:35:17.263Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-05-27T20:51:11.304Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dean Liu"},"datePublished":"2021-05-15T10:21:32.248Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"they dont even help you change the lens with logo if you only buy the frame.","comment":{"@type":"Comment","name":"","datePublished":"2021-05-17T20:53:30.243Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yubo Jin"},"datePublished":"2021-05-15T10:13:25.935Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"IF U didnt do eye exam. DO NOT go there, cuz they will have a bad attitude and not very patient cuz u didnt do eye exam","comment":{"@type":"Comment","name":"","datePublished":"2021-05-17T20:54:17.691Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"JACK wang"},"datePublished":"2021-05-08T20:11:45.391Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"good service","comment":{"@type":"Comment","name":"","datePublished":"2021-05-10T19:55:25.251Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"colin yates"},"datePublished":"2021-04-24T20:42:41.646Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Huge selection of glasses.\nJerry was very knowledgeable and made the whole process easy and quick. I would definitely recommend to a friend.","comment":{"@type":"Comment","name":"","datePublished":"2021-04-26T20:30:21.872Z","text":"Hi! Thank you so much for your review. We are excited to hear Jerry was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robert Ganguzza"},"datePublished":"2021-04-09T15:47:16.855Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Associate was professional, knowledgeable and helpful. Couldn't ask for more.","comment":{"@type":"Comment","name":"","datePublished":"2021-04-09T19:13:31.626Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tony Galvan"},"datePublished":"2021-01-25T05:22:39.932Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This store has a nice wide selection and the customer service is great. Needed new sunglasses recommended for by Dr after my exam and left with the perfect pair. Thank you","comment":{"@type":"Comment","name":"","datePublished":"2021-01-25T14:34:45.585Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"joseph allen"},"datePublished":"2021-01-23T21:50:09.426Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great Store!","comment":{"@type":"Comment","name":"","datePublished":"2021-01-25T21:11:41.198Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jennifer Dillon"},"datePublished":"2021-01-14T16:34:00.103Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-01-15T16:53:19.062Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elizabeth Nadler"},"datePublished":"2020-12-04T01:05:55.5Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The service that I received from Phong was above and beyond! I had MANY questions each which of required him to look up information for each question, check stock offer options/colors . He even picked out an equivalent frame based on a frame that is no longer available! !! He answered all of my questions also looked up my insurance and offered pick up or delivery options. Really amazing customer service!!! Thank you so much Phong I really do appreciate you helping me!","comment":{"@type":"Comment","name":"","datePublished":"2020-12-04T14:42:35.657Z","text":"Hi! Thank you so much for your review. We are excited to hear Phong was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vi Pham"},"datePublished":"2020-11-23T21:55:39.02Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I got a pair of glasses with blue light filtering lenses and a person named Phong was extremely knowledgeable and supportive throughout my experience! The store is very spacious and parking is ample. If you are looking for someone who knows this store in and out, ask for him!","comment":{"@type":"Comment","name":"","datePublished":"2020-11-24T16:58:34.722Z","text":"Hi! Thank you so much for your review. We are excited to hear Phong was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paula Dillon"},"datePublished":"2020-11-23T17:08:59.311Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"nice glasses","comment":{"@type":"Comment","name":"","datePublished":"2020-11-24T17:21:32.686Z","text":"Thank you for your positive review! We are ecstatic to hear you are enjoying your glasses. We look forward to seeing you again."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"lisa le"},"datePublished":"2020-11-18T22:30:12.515Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The sales associate Phong is very kind and helpful. He provided respectful suggestions and guided me towards the direction to a perfect pair of glasses. Thank you for helping !","comment":{"@type":"Comment","name":"","datePublished":"2020-11-19T16:45:05.479Z","text":"Hi! Thank you so much for your review. We are excited to hear Phong was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vinh Cao"},"datePublished":"2020-11-18T20:06:22.357Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Just pick up my glasses today. I am really happy with my new glasses.\nThank you Dr. Stephanie Cheung for good eye exam. She was not rushing when doing exam, and took time to answer my questions.\n\nPhong the optician who helped me out is great. I did not feel pushing or up sale from him compare to other places. He took time to explain for me about the lens options. Recommend to look for Phong when you are going here.\n\nAlso they are doing good with social distancing, and doing good with cleaning their glasses. They clean every glasses after people touched.","comment":{"@type":"Comment","name":"","datePublished":"2020-11-19T17:09:02.789Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Goldie Perkins"},"datePublished":"2020-11-18T04:40:53.428Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have been visiting this LensCrafters since it’s opening. The staff, eye ware selection and optometrist are tops. Every visit has been overseen in a timely matter. The manager, Mr Dillon, introduces himself during the process and ensures all the frame measurements and prescription is entered properly in the system. I highly recommend this location over others.","comment":{"@type":"Comment","name":"","datePublished":"2020-11-19T17:42:04.607Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Thomas Bowlus"},"datePublished":"2020-11-17T20:57:29.781Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Store is very appealing. Light and airy. Big selection. Jordan was great. Very helpful and very friendly.","comment":{"@type":"Comment","name":"","datePublished":"2020-11-19T19:42:13.702Z","text":"Hi! Thank you so much for your review. We are excited to hear Jordan was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rocio Rincon-Camberos"},"datePublished":"2020-11-07T18:48:47.56Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2020-11-09T17:49:30.68Z","text":"Hello Rocio, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michael Barri"},"datePublished":"2020-02-19T02:08:32.327Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"It was a pleasant surprise to be treated so professionally not to mention the frame choices were numerous","comment":{"@type":"Comment","name":"","datePublished":"2020-08-09T07:16:47.903Z","text":"As the newest store in the region, we pride ourselves on having a wide range of brands and styles for you to choose from. We strive to treat all our customers with kindness and professionalism. Thank you for visiting us and we look forward to you stopping by again soon!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paula Adams"},"datePublished":"2020-01-16T03:14:21.997Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Unreasonably expensive. This small store squeezed between a Rite Aid and a Whole Foods Market offers next-day and next-week prescription glasses; however the price tag of $380~$450 a pair of lenses is absolutely outrageous. You will get 40% if you also purchase an unreasonably priced frame. So o matter what be prepared to drop $450+ for a pair of prescription glasses.","comment":{"@type":"Comment","name":"","datePublished":"2020-01-18T06:07:58.504Z","text":"Hi Paula,\n\nThank you for voicing your concern. Here at LensCrafters, we carry products at multiple price points to accommodate the needs of all our customers. However, we are known to specialize in branded frames and higher quality lenses with customizable options. All our frames and lenses come with lifetime free adjustments and free frame repairs based on in-store parts availability.\n\nWe are sorry we were unable to meet your needs this time. Depending on your insurance, vision benefits can also help you keep the cost down. If you'd like to visit us again, please speak with one of the managers so that we can look for something that better fits your budget."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Esraa Taha"},"datePublished":"2019-12-24T23:56:57.201Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"very good service from everyone especially Kate","comment":{"@type":"Comment","name":"","datePublished":"2020-01-18T05:55:05.095Z","text":"Hi Esraa! Thank you for your review! Our associates are some of the best around, and we are excited to hear Kat was able to help make your trip to LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anthony Lang"},"datePublished":"2019-08-27T23:18:18.54Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Beautiful store with very nice staff. I ended up buying this nice pair of sunglasses after going through the big selection they offer. Thanks LensCrafters 👍","comment":{"@type":"Comment","name":"","datePublished":"2019-08-28T18:48:02.712Z","text":"Hi Anthony,\n\nWe take great pride in bringing you the latest and greatest in trendy and fashionable eye wear. Thank you for coming to visit us. Knowing that you found something you love is what drives us to do what we do!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Khiem Nguyen-Trong"},"datePublished":"2019-08-04T01:27:24.5Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have high myopia so my glasses will always have thick lenses. I like to go to LensCrafters bc they always have the latest and coolest lenses options. This year, I got myself some HD lenses (thinner & clearer), with blue light filter (bc I'm on the computer a lot).\n\nOne thing I didn't know about was whether I wanted the lenses rolled and polished or not. I couldn't decide so I got both! My fiance tells me she likes the non-polished version bc it hides the fact that the lenses are thick better (they don't reflect light as much from the side) but I like the clear look more...\n\nSo hard to pick, what do you guys think?","comment":{"@type":"Comment","name":"","datePublished":"2019-08-06T14:54:30.983Z","text":"We are so happy you like your lenses. Come visit us often! We offer free glasses adjustments and cleaning anytime you want to stop by. If you are in the market for sunglasses, we just got a new batch of sunglasses from the latest Giorgio Armani, Prada Linea Rossa, Versace and Burberry collections!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Oli"},"datePublished":"2019-07-21T00:30:41.681Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The new location classy, yet welcoming. The store has a vast selection of the most popular brands. Lilian was patient with helping me pick out the perfect pair of glasses that I now love to wear all the time. Dr. Chang really cares about how I should take care of my vision and she gives great advice and recommendations on how to do so. I always look forward to my appointments.","comment":{"@type":"Comment","name":"","datePublished":"2019-07-26T05:44:42.751Z","text":"Hi Oliver, we are so happy that you had a wonderful experience with Lilian and Dr. Chang. It is our goal to make you feel like family and we hope to see you again next year. Let us know if you ever need to try out more contact lenses!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ولد راشد"},"datePublished":"2019-06-04T00:26:01.798Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hai Nguyen Trong"},"datePublished":"2019-06-01T20:39:09.598Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wow, I really like this new location!\n\nThis is my second year going to Dr. Chang. I was referred to her by friends and I love how sweet and caring she is. She always takes the time to review and explain any changes she sees in my vision. I don't feel rushed like at some other places.\n\nThe new store is bigger and I think I found the perfect pair of progressive glasses this year. Alan was the one that helped me today. He was very friendly and helped me pick the right frame. I liked that he didn't pressure me into getting the most expensive frame but just gave me his honest opinion.","comment":{"@type":"Comment","name":"","datePublished":"2019-07-26T05:48:58.201Z","text":"Our dedicated staff is what makes LensCrafters who we are today. Thank you again for choosing us as your preferred eye care and optical provider for the second year in a row! We hope to earn your trust and continued business for years to come."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Scott Tokar"},"datePublished":"2019-05-25T13:48:49.928Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This location is CLOSED and staff moved across the freeway in the Los Olivos center (near Whole Foods).\n\nThe new retail area is bigger, but the “lab” is now 1/10th the size. The result is fewer lenses are in stock, and the “lab” must now send most prescriptions out for a 7 day wait.\n\n“Glasses in about an hour” is GONE.\n\nLENS Crafters has now moved too far from the original concept of “glasses in about an hour”. It is evident that this store concept is to move the majority of the lab outside the store to increase profit. The end result feels like less service, higher prices, and an effort to justify this by using up-selling techniques that say that the quality you USED to provide was simply not good enough. With this in mind, why would Someone pay the premium at LensCrafters with only access to one lab, why wouldn’t Customers go to an independent optometrist to fill a RX with a Zeiss prescription or someone else?\n\nHave you been to a Dunkin Donuts recently? To increase profits they no longer make donuts in the store, they make them in a central distribution center, freeze them, and now thaw them for sale in the stores. Expenses have gone down for Dunkin Donuts because they no longer need fryers and prep equipment in stores, they can reduce the size of shops and rent, but now their donuts taste like they were frozen. Lens Crafters is headed in this same direction. If you can get a sup-par frozen donut at the supermarket for less money, why would you continue to go to Dunkin Donuts? The same logic will soon apply to LensCraters in this new model.\n\nIn the past I was willing to pay a premium price for convenience, but now paying $700+ for a top-end progressive Rx and having to wait 7 days makes me look more carefully for an independent optometrist who can provide better quality Zeiss Rx lenses with the best coatings and optical characteristics at $500 and get it in just 7 days. $200 savings, same amount of time, and no Luxottica “up-sell”.\n\nLens Crafters has lost its advantage. I will not be back. Regardless of where they move.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tuan A Dang"},"datePublished":"2019-02-19T02:30:25.357Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent customer service. I'll definitely recommend this place for eyes exam and prescription glasses need to everyone.","comment":{"@type":"Comment","name":"","datePublished":"2019-02-22T20:23:21.925Z","text":"Hi Tuan Dang! That’s great news! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Saghar Sefidbakht"},"datePublished":"2019-02-17T18:16:45.675Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Horrible services, unorganized inexperienced staff. They have no idea what they are doing looks like they got no training what so ever","comment":{"@type":"Comment","name":"","datePublished":"2019-03-10T20:19:21.37Z","text":"Hi Saghar, thank you for your review. We value your feedback as it helps us improve our service. Please go to bit.ly/LC-Support so we can follow up with you directly to learn more and have your issue resolved."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Richard Chang"},"datePublished":"2019-01-05T04:11:13.792Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I got my appointment Swift and accurate. I came to the location on time, the staff were courteous and efficient, preliminary check done quickly. Last time I had a proscribed glass with the help of staff, worked very well.","comment":{"@type":"Comment","name":"","datePublished":"2019-01-17T22:10:58.137Z","text":"Hi Richard! Thank you for your review! We are happy to hear your experience was great from start to finish. We look forward to serving you again."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"vidhi desai"},"datePublished":"2018-11-14T23:30:04.388Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Very bad Experience.The only good thing about the visit was Doctor was really good, otherwise worst customer service by the Manager, was so rude and did not have all information about their own network insurances . Need to call so many times because they billed me wrong.Their staff do not know much about insurance, billed me out-of network, and giving me hard time to file a claim for my Eye-Exam , which they did not know will be covered through my medical plan. Their system gave wrong information about co-pays. I will not recommend to anyone, they charge customers with high prices without having correct information .","comment":{"@type":"Comment","name":"","datePublished":"2019-01-10T21:13:31.569Z","text":"Hi Vidhi, thank you for your review. We are sorry to hear about your experience. We aim to consistently meet and surpass customers' expectations. Please go to bit.ly/LC-Support so we can follow up with you directly."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eric Nguyen"},"datePublished":"2018-10-04T05:46:27.982Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I recently had my eye exam at this location. Dr. Chang and her staff were very friendly and helpful. They made the experience very easy. I highly recommend anyone who need to get their eye exam to come here.","comment":{"@type":"Comment","name":"","datePublished":"2018-11-01T18:47:44.344Z","text":"Hi Eric! Thank you for your review! Our doctors and associates are some of the best around, and we are excited to hear Dr. Chang and her staff were able to help make your trip to LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Thao Tran"},"datePublished":"2018-07-28T05:26:02.453Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I am in my 60s. My son had had a good experience with the store and Dr. Chang and brought me to the store. The first experience I got from one of the staff was a warm greeting even though they were busy helping other customers. After checking in, I waited for 5-10 minutes before another staff member brought me into the pre-exam room. After what appeared to be routine checks, I went into the exam room where the doctor was. I liked the step-by-step process and did not have to wait for long before seeing the doctor.\n\nI had visited many eye doctors over the years and none of them were able to tell me about my diabetes based on an eye exam. I got the retina imaging during the pre-exam. During the actual exam, she looked at my retina image and told me it shows signs of type 2 diabetes. She suggested that I go with bifocals. She also suggested that I eat healthy and that I go to an eye specialist to learn about the symptoms of diabetes behind my eyeballs. All this time, Dr. Chang was friendly, trusting, and she was respectful toward an elderly like me.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Phuong-Chi Nguyen"},"datePublished":"2017-12-17T03:35:40.857Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had my first consultation with Dr. Chang when she was at the LensCrafters in Westminster. During my visit with her, I was so impressed with her dedication, her sweetness and professionalism. She was very patient and friendly, giving me plenty of time to answer and figure out which power of lenses was better or worse in order for her to finalize the best prescription for my vision.\n\nThis summer, I went back to LensCrafters in Irvine Spectrum to buy sunglasses. I was surprised to see Dr. Chang at this location. It turns out that she took over the Irvine Spectrum location. Dr. Chang just finished with one patient, and even though she had other patients waiting for her, Dr. Chang took the time to stop and say hello to me. It was really nice to see that she remembered me.\n\nYear 2017 is touching it's end, and to have a good start for 2018, I need to have my vision checked. Irvine Spectrum is further for me but I came to see her again. The staff there is friendly and makes you feel welcome.\n\nIt's not always easy to find a doctor that cares about you and not see you as just a number. I would definitely recommend her to any of my friends and family but parts of me just wants to keep her for myself :)","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"G K"},"datePublished":"2017-12-16T18:46:04.821Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Although the staff is very nice they do not seem to have adequate training. I was sold a pair of glasses that had to be ordered. I waited weeks and wasn't told that they made a mistake and the glasses were on backorder permanently. Then the lenses had to be ordered - had I purchased the upgraded more expensive lenses then I would have walked out with glasses that day. When I picked up the glasses the customer service rep kept telling me that she didn't think the glasses were crooked. I had to get help from someone else. The first rep apparently needed glasses of her own or did not want to take the time to adjust my glasses. Overall, if you need glssses before a month and multiple visits go somewhere else.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tech To The Moon"},"datePublished":"2017-12-10T01:25:55.013Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Made an appointment for an eye exam here. It has taken soooooooooo long my prescription has changed. Only go here if you like people wasting your time.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Richard Crawford"},"datePublished":"2017-08-03T19:54:37.202Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Sales do not honor posted prices. They stated this store did not have the special posted online. This special was shown in their own post online. Waisted my time. Poor way to conduct business.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah Schachte"},"datePublished":"2017-04-01T01:28:52.895Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I had an appointment booked for 4:20PM PST. I waited about 10 minutes for my initial exam to start. After the initial exams I continued to wait and wait until almost 45 minutes after my scheduled appointment. During this time, another customer came in and demanded to see the doctor right away for a non emergency. The doctor came up to me and said 'you are next in line but this patient needs to be somewhere so can he go before you?' I told the doctor that I also needed to be somewhere, that I had a scheduled appointment, and that it was scheduled for almost an hour ago. The doctor still took the other patient before me. I waited another 15 minutes and then finally had my appointment. The doctor was apologetic and said that the previous patient was a CEO and needed to be somewhere as if that was supposed to make me feel better. I will not shop here or at any other lenscrafters again. This office made me feel like a second class citizen and has no regard for my time. There is no reason why a loud, disruptive person without an appointment should be seen before a person who has patiently been waiting for almost an hour. On top of that, I should not have been told that the patient was more important than me because of his job description.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jamison Schuster"},"datePublished":"2017-02-27T19:48:35.35Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went there over my lunch break for an eye exam and new glasses. I figured I would come get my glasses after work when they were finished. The lab tech heard I was trying to make it back to work quickly, and he had them out for me in 20 minutes.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leon Chang"},"datePublished":"2016-11-16T21:33:41.865Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My visit was on 11/14/16. Overall, very pleasant experience. The front desk staff member was personable and professional. Dr. Chang was friendly, meticulous, and knowledgeable! She did a very thorough job with my eye exam and was able to answer my various questions related to my eye health to my satisfaction.\n\nI had gone to the Newport Beach location almost a year ago and decided to give a try the Irvine Spectrum location since it was much closer to my apartment. Glad that I did.\n\nI thought that their prices seemed fair; nothing out of \"OC ordinary.\" Even though my insurance was out of network (VSP), my out-of-pocket payment was reasonable. Definitely would come back again.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jonathan Lee"},"datePublished":"2016-09-04T02:25:20.102Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"We tried to get their \"about\" 1 hour lenses and 2 hours later we get told that the lenses they made are \"off power\" but they don't have the time to make new ones and we would have to come back the next day. YOU HAVE ONE JOB!!!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sudhamshu Beeravolu"},"datePublished":"2015-11-15T05:02:44.938Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"The worst customer service and store as a whole. They did not even do my eye test properly. DO NOT go to this store even if you do not have any other option.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Marcq Lewin"},"datePublished":"2015-10-09T02:21:51.277Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"my experience was great. I got a regular glasses and and sports Glasses made for me in 90 mins . very happy","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paul Anaya"},"datePublished":"2015-08-25T20:17:04.355Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Terrible customer service. My wife bought me a gift certificate for my birthday that I misplaced. I brought in the receipt and they would not accept! Told me I'm out 400.00! Nor acceptable! Don't buy a gift certificate EVER from Lenscrafters!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Patrick Huh"},"datePublished":"2012-04-27T22:44:30.227Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"FYI - $120 Contact Lens Eye Exams","comment":{"@type":"Comment","name":"","datePublished":"","text":""}}]</script><script type="application/ld+json">[{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Misha Smith"},"datePublished":"2025-02-19T19:18:17.154Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2025-03-03T07:56:17.392Z","text":"Thank you for your review! \nWe are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. \nWe hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kevin Raffay"},"datePublished":"2025-01-15T00:31:51.351Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Scammers! My daughter is covered under our insurance with Eyemed and just needed an eye exam, which is a $10 copay. \"Kim\" tried to tell her that with Eyemed exams are always an $89 copay. Then when she confirmed with Eyemed that her copay was $10, \"Kim\" doubled down, quoted a different price of $49 and did not say that included an optional $39 retinal scan, and then booked her for a $40-67.50 contact lens exam which she never asked for! Then they said that was she was charged the same the last she went to Lenscrafters at Bella Terra (I guess that one ripped her off also).\nShe just wanted a new prescription for $10 but they tried to rip her off. My family and I will never go to any Lenscrafters again and Target takes Eyemed.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-15T03:29:18.003Z","text":"We apologize if there's any miscommunication. It is standard practice for us to quote all our patients expected charges for services they may need when doing an eye exam with our optometrist.\n\n$10 is copay for your basic eyeglass exam. The retinal imaging is the standard of care in our office so that patients avoid dilation (and any side effects that comes with it like light sensitivity and temporary blurred vision). When a new patient goes to the dentist, the dentist would do an X-ray. As a new patient to this office, our eye doctor would do retinal imaging on your daughter. Retinal imaging is also quicker and faster than dilation. Virtually all our patients appreciate that.\n\nThis is why we quoted her $49. Per her phone conversation with our staff, she also asked for a contact lens prescription update because she primarily wears contact lenses. Based on her vision plan, it will be another $40-$67.50 depending on the type of prescription she'll need.\n\nInstead of writing a negative review, it would have been easy for you or your daughter to ask clarification on the charges we quoted you. As a patient, you have the right to choose the provider you want to go to and there's no reason for you to call people names when you chose not to even come here."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kathy Akagha"},"datePublished":"2025-01-03T23:53:37.631Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had such a great experience because of Lesley and Dr. Bui. Thorough eye exam and patient, excellent customer service. I’ll be back yearly.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-04T08:21:03.226Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Barbara Scarpine Kaczmarek"},"datePublished":"2025-01-01T00:44:57.107Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"They never called me when glasses were ready. Purchased Dec. 5, 2024.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-01T14:31:41.72Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pancake Lele"},"datePublished":"2024-12-25T20:51:10.104Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was extremely patient and informative. I got into a bike accident and broke my old glasses a day before. I needed my new glasses, so Lesley took her time and stayed until after-work hours to make my new glasses for me.\n\nShe’s amazing. Highly recommended.","comment":{"@type":"Comment","name":"","datePublished":"2024-12-26T02:09:14.779Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Christine King"},"datePublished":"2024-12-09T19:30:02.109Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Giovanni was outstanding! He is a greater asset to Lens Crafters! He helped my husband fast & efficiently! Gio solved all my husbands issues with his glasses! Gio is a great employee!!","comment":{"@type":"Comment","name":"","datePublished":"2024-12-10T16:33:30.092Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jordan Callaghan"},"datePublished":"2024-12-01T20:05:07.56Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I always have an outstanding experience at this LensCrafters! This location truly stands out above all others. The service was impeccable, and the staff went above and beyond to make sure I was taken care of. A special shoutout to Phi—he is incredibly knowledgeable, friendly, and helpful. He made the entire process smooth and stress-free, from selecting frames to understanding my options. If you’re looking for the best LensCrafters experience, this is the place to go, and be sure to ask for Phi.","comment":{"@type":"Comment","name":"","datePublished":"2025-01-10T21:54:02.452Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rachel Carol"},"datePublished":"2024-11-17T07:25:33.199Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Short review, this Lenscrafters is the best location I've ever been to (I've gone to Lenscrafters for 20+ years).\n\nExplanation- I haven't had my eyes examined for the past several years (thank you Lasik). Unfortunately night time driving had become difficult and I returned to an optometrist to see how much my eyes had changed since the surgery. Despite relying on Lenscrafters in the past, I decided to go the cheaper route and go to a different chain. While they were great/friendly, I had no idea I would be waiting 10+ days for glasses when I needed them desperately to feel confident driving my kid to nighttime sport practices. I returned to old faithful Lenscrafters and this specific location couldn't have been more easygoing and professional. I wish I snagged the card of the assistant manager who worked 11/14/24, but he was the best. Yes Lenscrafters may be more expensive than other chains (without insurance) but if you're inpatient (or really need new glasses to function) this is the location to go to.","comment":{"@type":"Comment","name":"","datePublished":"2024-11-19T19:38:07.975Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yekta Ipcizade"},"datePublished":"2024-11-13T23:47:24.082Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My wife and I recently visited Lens Crafters in Tustin and had the pleasure of being assisted by Giovanni. Despite the store being incredibly busy, Giovanni remained exceptionally patient and attentive. He took the time to answer all of our questions and ensured that we found the perfect pair of glasses. His professionalism and calm demeanor made the entire experience stress-free and enjoyable. We highly recommend Giovanni for anyone in need of optician services. Thank you for the outstanding service!","comment":{"@type":"Comment","name":"","datePublished":"2024-11-15T19:21:59.902Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yaseen Kady"},"datePublished":"2024-10-09T00:04:24.757Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had my annual exam here, but also purchased glasses here numerous times, always had a good experience, special shout out to Phi the store manager 12/10 customer service !! He went above and beyond to help me out… look forward to coming back for my eyewear and other needs.\n\nDr. Tran is also very nice as well !\n\nLesley helped me get a second pair of sunglasses and was phenomenal in handling my concerns and specific questions.\n\nPhi and phong and Lesley and Jessica and the whole team are awesome!","comment":{"@type":"Comment","name":"","datePublished":"2024-10-09T17:23:53.794Z","text":"Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Al N"},"datePublished":"2024-08-28T23:20:46.049Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you, Mr. Phi Nguyen for your outstanding and impeccable customer service. I had some problems with my lenses having tons of glare at night, and also the adjustment was off. Mr. Nguen took the time to remeasure and adjust the measurements and also ordered new lenses with additional coating for reduction of glare. I just picked up the new pair of glasses and I absolutely love it. Thank you again Mr. Nguyen for your outstanding customer service. I highly recommend this location and I highly recommend Mr. Phi Nguyen.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-29T07:58:42.766Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jose"},"datePublished":"2024-08-04T20:03:09.482Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Just had an amazing experience with our LC associate Olive. She was great, friendly, helpful, and took the time to understand our needs. I can hear after having a horrible experience at the Mission Viejo location with Steve but Olive made up for all of the other locations short comings. I will only do business at this location from now on.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-05T04:24:33.46Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Emma Nash"},"datePublished":"2024-08-02T23:33:48.247Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was very knowledgeable and helpful from the moment I walked in to Lenscrafters to the second I left. I couldn’t have asked for a better suited person to help me with my glasses.","comment":{"@type":"Comment","name":"","datePublished":"2024-08-03T07:49:22.172Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Farhad Vojdaniheris"},"datePublished":"2024-07-11T18:27:29.587Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"My experience at this store was beyond disappointing. Firstly, there was no manager present to address any issues or concerns. It felt like a ship without a captain, utterly directionless.\n\nSecondly, the lack of customer service was appalling. I couldn't find a single staff member willing to assist me or answer even the simplest of questions. It's as if they were invisible or simply didn't care about the customers' needs.\n\nOverall, this store is a prime example of how not to run a business. A total lack of management and customer service makes it an absolute nightmare for anyone looking for a pleasant shopping experience.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-12T04:21:29.631Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6269lzghU so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Shirin Ansari"},"datePublished":"2024-07-11T03:26:06.637Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have been a patient in this location for 3 years and always pleased with the entire staff, in person or over the phone. Everyone who has assisted me has been personable, kind, and competent. The staff’s care for the patients and commitment to customer service are heartfelt and heartwarming.","comment":{"@type":"Comment","name":"","datePublished":"2024-07-12T00:51:29.495Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Khuong “Anthony” Vo"},"datePublished":"2024-07-04T22:48:15.485Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The best customer service. Repaired my eyeglasses for free!","comment":{"@type":"Comment","name":"","datePublished":"2024-07-05T04:52:35.086Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"KAINAN HUNG"},"datePublished":"2024-06-22T21:45:49.404Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I recently bought a pair of prescription sunglasses and had the pleasure of being assisted by Lesley. Their patience and helpfulness made the entire process smooth and enjoyable. I highly recommend this store for anyone looking for quality eyewear and exceptional customer service.\n\nHad my second pair of eyeglasses with Lesley, still highly recommended.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-23T07:28:58.844Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ginger Vano"},"datePublished":"2024-06-22T17:21:58.815Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Appointments always late. Wait over an hour. I feel like they need to space times out . Maybe they take walk ins . I don't know. But if they need to stop\n\nO","comment":{"@type":"Comment","name":"","datePublished":"2024-06-23T03:48:40.706Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6265Y45r3 so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Zohre Taghizade"},"datePublished":"2024-06-14T13:18:31.007Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Even 1 star is too much for this branch. I order my son glass 2 weeks a go .after 2 weeks No one contact us. I went to store to follow up with them and they told me there is no order. They didn’t put any order. How you can be this much unorganized and unresponsive.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-15T01:47:00.104Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6261YxVgl so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"The Jim Hall"},"datePublished":"2024-06-11T21:17:48.66Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"2nd time here, great friendly service. Lesley the licensed optician knows her stuff.11.5 stars for her.\n\nCan't wait to go back and pick up my fancy glasses.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-12T08:16:13.348Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kazue Macdonald"},"datePublished":"2024-06-08T18:46:07.219Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alan provided excellent service here. His attention to detail and customer care were impressive. I highly recommend this store because of Alan's fantastic service!","comment":{"@type":"Comment","name":"","datePublished":"2024-06-09T04:35:39.182Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Raul Gonzalez"},"datePublished":"2024-06-03T13:25:41.166Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good Customer Service by Phi.","comment":{"@type":"Comment","name":"","datePublished":"2024-06-04T08:51:40.108Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah Tanchoco"},"datePublished":"2024-05-29T02:06:43.686Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"They are always friendly and very helpful. Took the time to explain the different options for lenses and the most cost effective.","comment":{"@type":"Comment","name":"","datePublished":"2024-05-30T00:51:15.934Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ezra Gutierrez"},"datePublished":"2024-05-26T17:18:23.559Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This will be my third visit today. My first was to place my warranty on my lens that I scratched. The guy said super easy, and that I can pick them up when I get a text. I get the text, but when I arrive he tells me to come back tomorrow to pick them up. He wanted to keep my glasses, and I was like well how can I drive. I had to pay more to get a frame to get them all at one time, but I arrive a third time to find out they aren’t the same thing. The vision is blurry, and the RX feels different. The assistant manager tells me well progressive will never be cut the same. Goes on about how they will be different, and the thickness of the lens can change. The new ones were heavier by a lot. Told him I was very unhappy that NONE of this was explained during purchase of the warranty or the use of the warranty. Very sad to find that out after I can no longer return or make any changes. Now I have to wait even longer for another set of lenses. I would go to the LensCrafters at Marketplace they have nicer staff.","comment":{"@type":"Comment","name":"","datePublished":"2024-05-27T02:38:18.506Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6268Y590I so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sean Jazayeri"},"datePublished":"2024-05-17T13:25:23.052Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good selection of frames with top brands such as Oakley and Ray-Ban. Helpful stuff","comment":{"@type":"Comment","name":"","datePublished":"2024-05-18T01:45:53.413Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Steve Stanfill"},"datePublished":"2024-05-08T16:24:17.027Z","reviewRating":{"@type":"Rating","ratingValue":"4","bestRating":"5"},"reviewBody":"Helga was friendly, informative and very helpful. She did a great job!","comment":{"@type":"Comment","name":"","datePublished":"2024-05-09T02:09:22.386Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maxwell Chen"},"datePublished":"2024-05-01T23:41:24.264Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley and phi was amazing at helping me fixing my broken glasses and getting my new ones! 10/10 service, they really care about their customers","comment":{"@type":"Comment","name":"","datePublished":"2024-05-02T06:39:45.123Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dre Harris"},"datePublished":"2024-04-20T01:37:20.718Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-04-21T00:56:12.302Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cindy Cohn Hierbaum"},"datePublished":"2024-04-19T22:14:50.062Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Love this LensCrafters. Super easy to access with plenty of parking just outside, and extremely helpful store manager. I got my glasses the same day I went in - unheard of - with no hassle.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-20T05:52:51.465Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"John Steenhoven"},"datePublished":"2024-04-18T23:41:13.014Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great store. Lesley is tremendous, very knowledgeable, gracious, and customer service oriented.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-19T07:06:51.534Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kenneth Orozco"},"datePublished":"2024-04-18T16:22:37.143Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was so helpful and very chill. Made my experience fast, straight to the point, comfortable, and easy.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-19T02:49:59.965Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kristian SOld"},"datePublished":"2024-04-12T21:06:29.347Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Ordered some Oakley frames and was told that it'd take 3wks instead of the usual week as I wasn't getting lenses. After 4wks I hadn't received any communication, so I went to the store and was told that the order hadn't been placed. They said to make up the mistake, they'd order the frames using a different method that would only take a week (why they didn't do this to begin with I don't know). I specifically asked to be informed of the status in a week, but didn't receive a call. After almost another week I reached out to hear that they'd received the wrong size. To make up for the second blunder they said they'd call Oakley and some other stores to get them in a day or two (again, why don't they do this first if it's fastest?). After calling around they told me the frame isn't available.\n\nThe customer service is truly incompetent here.","comment":{"@type":"Comment","name":"","datePublished":"2024-04-13T04:46:38.956Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6268cCBVi so we can work to correct this issue for you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paz Mendez Quiroz"},"datePublished":"2024-04-07T00:57:59.811Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-04-08T00:47:17.627Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tena Rohrback"},"datePublished":"2024-04-06T04:28:23.385Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I’m traveling on business and had a problem with my glasses not fitting. I called the store and talked with Phi, the Store Market Manager. He told me to come in and he’d fix my glasses even though they came from a Dr. in NC. I was in and out in 5 minutes with a perfect fit. He was helpful beyond compare. If I lived in Irvine or nearby, this would be the only place I’d go for glasses. Excellent service!","comment":{"@type":"Comment","name":"","datePublished":"2024-04-07T01:03:01.602Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paisley Sisson"},"datePublished":"2024-03-13T00:19:53.299Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2024-03-13T15:54:12.65Z","text":"Thanks for your review! We look forward to seeing you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Zenda Iannetti"},"datePublished":"2024-02-23T05:21:05.089Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have always had a great experience at this store. And I see Iris bright optometry which I highly recommend!\n\nTonight, I lucked out and was the only customer in the store. Leslie helped me. She was great! She was incredibly patient while we tried to figure out my insurance info (sorry Leslie!). She helped me decide on sunglass lenses and then we went through a bunch of regular frames until I found the right ones. When I said they didn’t feel like they would fit right, she did everything she could to make sure they were adjusted and comfortable so I could feel comfortable ordering them!\n\nLeslie also helped get me the best deal between my insurance and in-store discounts. Who doesn’t appreciate that?\n\nWe had fun (at least I did, haha) and it was a great experience. Can’t wait for my 2 new pairs of glasses.\n\nHighly recommend this store and Iris bright! Plus they always have great frames to choose from.","comment":{"@type":"Comment","name":"","datePublished":"2024-02-24T08:34:31.267Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Linh Han"},"datePublished":"2024-02-18T12:39:15.649Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I usually don't go to LensCrafters for my prescription glasses, but I broke my main pair and I needed to replace it asap. Phong, the optician, went over and beyond to help me find me the exact pair of eyeglass I had just broke. I was worried because I didn't get my prescription from the store, I wouldn't be treated as well. I was wrong. Phong treated me like I was already a loyal customer, and I appreciated that. Thanks Phong! LensCrafters is lucky to have you.","comment":{"@type":"Comment","name":"","datePublished":"2024-02-19T08:16:46.517Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Diego Tornell"},"datePublished":"2024-02-16T21:21:16.677Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Leslie was amazing! Attention to detail and knew how to keep a conversation going. She was very friendly and knowledgeable and even spoke to us in spanish as she heard we were speaking it. Great experience 10/10","comment":{"@type":"Comment","name":"","datePublished":"2024-02-17T04:45:47.83Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alexandria Bekele"},"datePublished":"2024-02-04T00:29:44.745Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Today Esther helped me with my distance prescription - she was patient, helpful and explained the pros and cons of having a dual prescription. I'm appreciative to her, because I was a little bummed about having to even get glasses and she made the process easy and pleasant. Thank you Lens Craftera and Esther. Would also like to note that the last time we were there for my exam the manager was extremely nice and adjusted my vintage RayBan frames for me. Thanks guys!!!","comment":{"@type":"Comment","name":"","datePublished":"2024-02-04T01:27:28.571Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alyssa Martinez"},"datePublished":"2024-02-02T03:31:18.702Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Exceptional service from this location. Lesley gave my husband and I undivided attention and helped us with all our questions. She was patient and kind with me when deciding which frames I wanted. She made our experience very pleasant.","comment":{"@type":"Comment","name":"","datePublished":"2024-02-03T09:06:59.031Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paulina Tran"},"datePublished":"2024-01-26T03:07:47.576Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I randomly decided to go look at some glasses not exactly knowing what I wanted and was so happy with my experience here. This store has the friendliest staff who are all very willing to help and are all clearly very knowledgeable. Phong was very attentive and patient when helping me choose frames that would suit me based on my confusing explanation of what I may have wanted. I ended up leaving with some glasses that I love and get so many compliments on!","comment":{"@type":"Comment","name":"","datePublished":"2024-01-27T09:59:21.232Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Laura Silberman"},"datePublished":"2024-01-22T23:24:08.591Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had an issue with my glasses and despite some hiccups, the doctor & store assistant manager corrected and in my opinion went above and beyond. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2024-01-23T01:50:07.383Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kaia Dineen"},"datePublished":"2024-01-08T19:41:36.618Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was very helpful and super sweet. she made the entire process of picking out and setting up my glasses very easy.","comment":{"@type":"Comment","name":"","datePublished":"2024-01-09T04:36:46.598Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eugenia Imandt-Zeidan"},"datePublished":"2023-12-01T03:07:28.229Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Teri Simpson"},"datePublished":"2023-11-29T00:46:47.394Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was so friendly and very helpful and truly went out of her way to get glasses that I like. She is so sweet and honest and helpful!! Thank you!! 😊","comment":{"@type":"Comment","name":"","datePublished":"2023-11-29T01:15:27.693Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Irene Roxas"},"datePublished":"2023-11-22T02:38:10.906Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"For Lesley who has been truly great, helpful from the start till the finish’ line. I commend her for being so insanely customer centric person! Much appreciated.","comment":{"@type":"Comment","name":"","datePublished":"2023-11-22T16:55:03.579Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Valerie Turlington"},"datePublished":"2023-11-18T00:20:57.664Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you Leslie!","comment":{"@type":"Comment","name":"","datePublished":"2023-11-18T01:23:53.748Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"brian ciocca"},"datePublished":"2023-11-12T21:20:03.086Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Purveyors of the great American up-sell. It’s not enough that you need an eye exam, No. They must scan your retina, for a fee of course. How else would they know if my eye balls are working? I think they should be innovative and launch a new service to check if my eye ball is indeed connected to my brain. Never know!","comment":{"@type":"Comment","name":"","datePublished":"2023-11-13T16:22:06.566Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/6262iBvmy so we can follow up and redirect your concern to appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nic Nich"},"datePublished":"2023-11-12T06:36:32.704Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"First time ever to this LensCrafters. Wow, was I impressed. Beautiful building, setup and professional employees. Especially from Lesley. She was very aware of her surroundings and spotted me as soon as I walked in. Lesley was very detailed and knowledgeable to the products and style that best fits my face and my look. Also wanted to say thank you to the team for helping me as they were very busy with other people but found a way to get me in and out as soon as possible. Overall great energy and supportive team. I will definitely return for all my eye care needs.","comment":{"@type":"Comment","name":"","datePublished":"2023-11-13T11:06:29.418Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"MD M"},"datePublished":"2023-11-09T19:29:57.035Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lens Crafters have a knowledgeable and experienced team. Lesley spent great time to get my first pair of Oakley sunglasses. She was patient, friendly, informative and super knowledgeable. She offered an extra protection program for my sunglasses which I really like. Her manager, Phi, and Lesley were great teammates. I had a fantastic and productive experience. Thank you.","comment":{"@type":"Comment","name":"","datePublished":"2023-11-10T15:30:34.746Z","text":"*Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Johann Cruz"},"datePublished":"2023-11-09T15:56:11.675Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was amazing, had a smile the whole time was very helpful and knowledgeable and was able to work her magic with my luxury frames.\nMy experience due to her positive attitude and skills motivated me to post a review, which I don't remember the last I've done.\n\nThank you Lesley!","comment":{"@type":"Comment","name":"","datePublished":"2023-11-10T15:28:11.087Z","text":"*Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rick T"},"datePublished":"2023-11-09T00:24:05.878Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I had planned on purchasing my second set of Eyewear here because my first purchase of prescription Eyewear went so well at another location. I needed new frames... they wouldn't honor the %50 discount coupon on just frames... when I mentioned that come next month I'll be shopping again it was clear that they didn't care about customer satisfaction and repeat business... shop on elsewhere","comment":{"@type":"Comment","name":"","datePublished":"2023-11-09T14:41:51.202Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/62609h8oy so we can follow up and redirect your concern to appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Evelyn"},"datePublished":"2023-11-07T01:32:47.295Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I broke my sunglasses (15yrs old, didn’t purchase it there either) and they helped me immediately and fixed them free of charge. Very friendly staff and amazing services! Highly recommend coming here!:-)","comment":{"@type":"Comment","name":"","datePublished":"2023-11-07T03:04:39.235Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ji Kim"},"datePublished":"2023-10-30T16:25:19.12Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"First time at Lens Crafters! Lesley helped me with getting a new set. Her recommendation was practical and invaluable that I’d ended up getting 2 pairs! She was very knowledgeable, professional AND friendly. She shared about their protection program which gave me at ease. Other staffs were cordial and friendly as well and their products are super solid. My total experience was positive, satisfactory and pleasant.","comment":{"@type":"Comment","name":"","datePublished":"2023-10-30T19:31:12.414Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brandon G"},"datePublished":"2023-10-23T02:29:47.837Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alan was very helpful and caring in helping me get glasses and sunglasses!","comment":{"@type":"Comment","name":"","datePublished":"2023-10-23T04:55:36.537Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Louisa"},"datePublished":"2023-10-22T23:27:39.759Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I lost my glasses and the lab tech, Alan, delivered the new pair to me in under an hour. Lesley was also super helpful. Very happy with the service.","comment":{"@type":"Comment","name":"","datePublished":"2023-10-23T05:26:20.211Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mohan Shivappa"},"datePublished":"2023-10-22T21:39:46.971Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-12-12T20:45:03.051Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bruce Nelson"},"datePublished":"2023-10-19T20:41:13.108Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I walked in today to the Los Olivos store to schedule an eye exam and was offered an appointment on the spot. It was a wonderful experience from start to finish. All associates were genuinely amazing. I felt like I was amoung friends. Lesley is wonderful. She is friendly, warm, kind, caring, and charming. All smiles. 10+++","comment":{"@type":"Comment","name":"","datePublished":"2023-10-20T02:34:45.187Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah Eiring"},"datePublished":"2023-10-10T17:54:22.057Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley was very helpful, knowledgeable, and patient. Happy with my experience here overall and can’t wait to get my new glasses and sunglasses!","comment":{"@type":"Comment","name":"","datePublished":"2023-10-11T03:48:19.127Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Almira Yllana"},"datePublished":"2023-10-06T20:16:06.211Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Lesley SAVED my glasses when my lenses popped off and I was visiting from out of town for a wedding. Beautiful, clean, friendly and professional place!! Would return there when I visit again!! Thank you Lesley!!","comment":{"@type":"Comment","name":"","datePublished":"2023-10-07T04:21:47.231Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jack Qiu"},"datePublished":"2023-09-30T20:59:46.644Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I got my chrome hearts glasses repaired here and I’m very satisfied with the outcome. Lesley was very nice and helpful through the entire process. Definitely coming back here again!","comment":{"@type":"Comment","name":"","datePublished":"2023-10-01T02:56:51.435Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Love Joy Gordon"},"datePublished":"2023-09-30T00:18:28.086Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Welcoming environment and Lesley Cho did great job explaining every detail about my prescriptions from my eye doctor and she’s very good in helping to pick the glasses that look good for your skin tone and the shape of your face. Thank you","comment":{"@type":"Comment","name":"","datePublished":"2023-10-01T18:42:24.501Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jesse Walker"},"datePublished":"2023-09-28T19:07:44.745Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in for sunglasses and prescription ones. They had a nice Oakley display and found a couple models that I liked. Lesley was very helpful.","comment":{"@type":"Comment","name":"","datePublished":"2023-09-29T04:35:58.045Z","text":"Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mon Fri"},"datePublished":"2023-09-22T23:49:32.943Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"We felt welcome the moment we stepped in the store. Leslie was very accomodating, friendly and very knowledgeable. She took time helping us find the right frames making sure it fit well. Very good experience indeed!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brittany G"},"datePublished":"2023-09-21T22:40:29.152Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-09-28T01:25:09.886Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nazia Emami"},"datePublished":"2023-08-25T20:02:30.246Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent service\nPhong and phi","comment":{"@type":"Comment","name":"","datePublished":"2023-08-29T14:20:45.979Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Huong Phan"},"datePublished":"2023-08-08T21:04:53.925Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I bought 5 pairs of reading & sunglasses through Phi and have always been pleased. He is knowledgeable, professional, and courteous. He always put the customer's needs first. Phi is a role model for all lenscrafters employees. I will come to his store again.","comment":{"@type":"Comment","name":"","datePublished":"2023-08-08T23:08:25Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jane Knight"},"datePublished":"2023-07-26T13:52:57.191Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"“You get what you pay for” This is seldom not true. In this case, at LensCrafters I got MORE than I paid for!\n\nI am impressed with the quality and workmanship of my new glasses. The Rx is correct and the fit is beyond comfortable. I tried America’s Best last time and like I said, “you get what you pay for!”\n\nI’m back at LensCrafters, the BEST of the BEST!","comment":{"@type":"Comment","name":"","datePublished":"2023-07-26T14:33:30.782Z","text":" Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again.\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hoss Vaki"},"datePublished":"2023-07-24T01:02:30.165Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"Love my new Versace glasses. Definitely not happy with the service we received from lens-crafters. It wasn’t our first visit in this location but, for sure it was the last time. the new associates attitude and costumer service wasn’t acceptable at all. It’s more than a week you guys keep sending me emails to ask for my opinion about my new glasses and you assume I received my glasses but I haven’t. I had to walk in today and ask for my new glasses. I have no idea for how long they have been sitting there and nobody contacted me. When people order glasses and pay for it in advance means they need it.","comment":{"@type":"Comment","name":"","datePublished":"2023-07-24T16:32:04.404Z","text":"Luxottica Customer CareThank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to http://ms.spr.ly/6268gCMFs to follow up so we can redirect your concern to the appropriate person. \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jez Freeman"},"datePublished":"2023-07-18T02:31:46.206Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2023-07-20T20:57:13.177Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Laura Pham"},"datePublished":"2023-06-25T17:24:02.934Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had an excellent eye exam with Dr Clara Chang. She is attentive to details and thorough in her explanation of what tests I took, what the test results meant and what treatment I needed to alleviate the problems. She is the 3rd optometrist I have gone this year to help correct my contact lens vision complicated by dry eyes, imflammation and clogged tear glands. My vision has drastically improved after only 5 days with her medication and supplements treatment and I can now also see clearly with my new contact lens prescriptions. I believe Dr Clara Chang has found the root cause of my issues and fixed it. The test equipments are state of the art and her office staff is tentative and friendly. I believe I receive great care there and will definitely come back. Thank you.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-27T22:08:22.92Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"John Tat"},"datePublished":"2023-06-20T19:54:31.065Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I needed both prescription and sunglasses. The store was clean and the staff was knowledgeable and friendly. Phi, the store manager, gave me excellent service. He suggested frames that were not only trendy, economical, but most importantly, functional. As my prescription is high, I was worried that the new glasses would be heavy. Thanks to Phi's help, the new glasses are actually lighter than previous pair.","comment":{"@type":"Comment","name":"","datePublished":"2023-06-20T20:08:43.481Z","text":"Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stephanie Neilson"},"datePublished":"2023-06-18T00:12:05.363Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went in to get my glasses straightened and readjusted. Phong was very professional and helpful. Adjusted my glasses to fit perfectly on my face","comment":{"@type":"Comment","name":"","datePublished":"2023-06-23T14:14:35.358Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ian mckinney"},"datePublished":"2023-06-16T21:30:07.518Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Phi adjusted my glasses very well !","comment":{"@type":"Comment","name":"","datePublished":"2023-07-12T20:55:49.736Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Coach Matt"},"datePublished":"2023-06-11T19:16:49.111Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Overpriced","comment":{"@type":"Comment","name":"","datePublished":"2023-06-16T18:58:37.731Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Thaynan Siqueira"},"datePublished":"2023-06-10T18:32:52.256Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I brought my sunglasses to fix the nose pads and alignment. We were helped immediately, and in less than 15 min Jocelyne completed the task. She not only replaced and aligned the sunglasses, but also made sure the fitting was perfect. All that free of charge, regardless of purchasing or not at this location!\nJocelyne and her team were attentive, proactive, and helpful. Highly recommend them! :)","comment":{"@type":"Comment","name":"","datePublished":"2023-06-16T17:06:51.61Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"MJ C"},"datePublished":"2023-05-21T23:05:48.213Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came here because my RayBans sunglasses lost a screw. They fixed it in just 5 mins or less. Thank you!","comment":{"@type":"Comment","name":"","datePublished":"2023-06-06T19:17:19.081Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! \n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"karen boepple"},"datePublished":"2023-04-30T23:13:50.836Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Marianne was wonderful. Made buying classes fun!","comment":{"@type":"Comment","name":"","datePublished":"2023-06-13T03:25:52.278Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brandon Tanielu"},"datePublished":"2023-04-24T23:25:53.158Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Avoid this location if you want to save time. Even when there are no other guests present, they move at a snails pace and make even the simplest task take forever. Every other location I’ve used has always been a breeze getting in and out whether it’s ordering contacts or having my eye exams. This location, for some reason, always takes forever and I always find myself waiting, again, even if I’m the only person in the store.","comment":{"@type":"Comment","name":"","datePublished":"2023-04-25T01:12:04.022Z","text":"Hi there, thank you for your review. We are disappointed to hear about your wait time. We strive to serve all customers in an efficient and timely manner. Please go to http://ms.spr.ly/6264gObY8 to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cathy Juntunen"},"datePublished":"2023-04-18T12:57:16.757Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The best customer service experience I've had in a long, long time. I broke my frames yesterday and Samantha took the time to help me find a new pair and a quick fix pair that fit my old lenses. The store was pretty busy but she took the time to help me find the right solution without ever feeling rushed. I cant remember her teammates name, but he was excellent too.","comment":{"@type":"Comment","name":"","datePublished":"2023-04-18T13:16:20.541Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"M Hemmati"},"datePublished":"2023-04-11T01:10:55.421Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Phi was awesome. He graciously fixed my sunglasses. I had zero hope to get my sunglasses back as they were severely damaged but he did his magic. I’m very thankful","comment":{"@type":"Comment","name":"","datePublished":"2023-04-11T13:40:25.653Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tyler Salem"},"datePublished":"2023-03-26T17:50:24.713Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Stopped in after my lens slightly came away from the frame. Within three minutes, a very helpful associate fixed my glasses free of charge. I will definitely return in the future!","comment":{"@type":"Comment","name":"","datePublished":"2023-04-03T15:53:17.613Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nick Darden"},"datePublished":"2023-03-21T00:38:10.163Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very quick and easy. Sam and Alan both helped me by fixing my glasses 100% free. Excellent customer service, very welcoming!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Papa Milnes"},"datePublished":"2023-03-10T21:26:34.341Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"They fixed my sunglasses that had a lost screw on the arm that attaches to the frame for free and I didn’t even get these sunglasses from them. They are great and will definitely come back","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Crystal Le"},"datePublished":"2023-03-09T21:14:02.688Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I came in today for not knowing what to expect. Jocelyn was the one who helped me. She was amazing! If there is anyone to recommend it’s her. She was able to answer all my questions. She was also very patient with me when I was having a hard time taking out contacts. She was very transparent and I love that she was so involve in helping my find frame that best fit me. Never once did I feel pressured to buy frames that were not my style or out of my budget. I love her for that! I will definitely be back to have her as my sales person again. I love coming to place knowing that someone as sweet as her would be there.","comment":{"@type":"Comment","name":"","datePublished":"2023-03-09T21:26:34.819Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Cynthia Beltran"},"datePublished":"2023-03-07T02:39:07.906Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Phi gave me excellent service!! I lost my glasses and he immediately assured me that LensCrafters was running a promotion and that he would be able to get replacement glasses before close!!! He not only got me replacement glasses but he had already pulled the exact pair I lost and made sure the lenses were in stock. Great customer service!!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robby Ibelle"},"datePublished":"2023-03-03T23:58:30.199Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had a couple pairs of glasses in disrepair. I thought they were likely “done.”\n\nAlan was able to fix them both up, while I waited, within just a few minutes and at a total cost of zero dollars.\n\nWhile I was waiting, Sam initiated a friendly conversation with me and took me through some great additional frame selections. Both were personable, genuine and really helpful. Tnku!","comment":{"@type":"Comment","name":"","datePublished":"2023-03-06T15:06:43.92Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dean"},"datePublished":"2023-03-02T23:29:01.416Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"On our purchase day we were told the glasses will be ready in 7 to 14 days. These glasses were simple with no ad ons. Day 19, Tuesday, I called to ask if our glasses are ready to pick up. She said no but are scheduled to be here on Thursday of this week. I was surprised that they are not ready in 19 days. I called on Thursday as I was told the glasses will be ready for pick up. Again, I was told the glasses are not ready they are still at the lab as some complications at the lab. I was now told they will be ready sometime next week. I don't really think she knew when. I'm not happy at this point. I explained to her I was told they will be ready for pick up in 7 to 14 days. This is now turning into (as of today) 21 days. If they are ready next week sometime, she did not know what day, it will be 28 plus days. I am not happy with this kind of blind service.This should not have turned into 4 weeks. I am surprised with Lense Crafters a significant popular store, would give customers this kind of bad service. If I was told that day we were buying, it will be 3 to 4 weeks for pick up. I would NOT have purchased from Lense Crafters. 4 weeks is not acceptable to wait for a simple glasses prescription. I will not recommend this Lense Crafters to my family and friends. My review here only supports the promised pick up time and as of 21 days still no pick up time.","comment":{"@type":"Comment","name":"","datePublished":"2023-03-03T14:08:13.901Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ariana Simental"},"datePublished":"2023-02-28T00:41:38.594Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in for an exam and we received great customer service. We were helped immediately. Over all it was a great visit. Highly recommend.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robby Leiter"},"datePublished":"2023-02-27T18:57:09.84Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I would try and avoid this location if possible. The staff was not rude but I did not find them to be particularly helpful and found it very difficult to get ahold of anyone at the office. On top of the poor service, this place is extremely expensive.\n\nMuch better off going to Costco, its half the price and the service is way better.","comment":{"@type":"Comment","name":"","datePublished":"2023-02-27T19:21:10.567Z","text":"Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can redirect your concern to the appropriate person. "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eduardo Erbs"},"datePublished":"2023-02-26T05:20:44.37Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Staff is very nice and friendly. Stoped by tomorrow get my sunglasses straighten and they took care of it in a few minutes.\nThe store is clean and welcoming. For sure I recommend it.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ann KL"},"datePublished":"2023-02-18T20:55:57.476Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Just had my Tom F sunglasses repaired. Samantha was very helpful and got my glasses gone in no time. Will be back for a new glasses soon","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tami Jones"},"datePublished":"2023-02-08T03:00:22.567Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Marianne was AWESOME!!! It is great to experience such outstanding customer service. Quick and easy process of ordering 2 pairs of new glasses.","comment":{"@type":"Comment","name":"","datePublished":"2023-02-13T21:44:13.498Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"J Farfrom"},"datePublished":"2023-02-05T22:00:17.544Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr Chang is always fantastic. It was a pleasure to meet Marianne and Samantha. They are great additions to the team and a pleasure to work with. I strongly recommend this location for your eye care needs!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sanjog Gawade"},"datePublished":"2023-02-05T01:07:21.011Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great customer service! Samantha was a wonderful rep.! She helped me multiple times with finding perfect frame and right glasses. Definitely would recommend this Lenscrafters.","comment":{"@type":"Comment","name":"","datePublished":"2023-02-06T15:37:28.045Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Danielle Perry"},"datePublished":"2023-02-04T00:30:20.037Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Sam was awesome. We were in a bind with my 7 year old son’s glasses losing a screw. I had to bring in all 3 of my kids and she helped me take them while we waited with stickers and a great, helpful attitude. Great service","comment":{"@type":"Comment","name":"","datePublished":"2023-02-09T14:05:36.659Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"RAKHEE B"},"datePublished":"2023-02-03T23:15:52.158Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Samantha was awesome!! Love her!!! 💕","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Andrew F"},"datePublished":"2023-02-03T18:35:22.527Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent customer service, thank you Thu!","comment":{"@type":"Comment","name":"","datePublished":"2023-02-08T22:24:21.19Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pam R."},"datePublished":"2023-02-02T20:09:18.134Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"LensCrafters is on the expensive side. But they have the BEST customer service. Jocelyn is knowledgably and cheerful. The store manager is great. An issue cropped up during my visit, and he resolved it quickly and beautifully.","comment":{"@type":"Comment","name":"","datePublished":"2023-02-08T16:08:07.871Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Susie C."},"datePublished":"2023-01-31T20:18:15.174Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had a great experience getting my eye exam and glasses at this location. Great customer service from everyone I encountered, which is why I continue to come back to this location. For this year's annual exam and glasses selection, the service was excellent, especially by Sam N. who helped me pick out new glasses that would work best with my prescription as well as my personal esthetic. Sam was incredibly personable, helpful, and fun to work with, it's not often you get such a high level of customer service that is completely genuine and authentic. I'd highly recommend this location and if you're lucky maybe you'll get Sam too.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"tony nguyen"},"datePublished":"2023-01-26T17:28:16.658Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went in to look at some prescription sun glasses. Phil guided me on diffrent lense types and brands before picking out the best one to use for on water use. I had a great experience. Definitely recommend and I will be back for all my eyewear needs.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Nuggs Huynh"},"datePublished":"2023-01-26T16:46:14.918Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tiffanie Nguyen"},"datePublished":"2023-01-26T16:43:25.886Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This place is very professional, clean, and amazing customer service!! I got 2 prescription glasses from here. I’ve been here a couple times and it’s always a great experience. Im always greeted right away and everyone there was very friendly, especially Phi. The eye exam from the doctor was great! They helped me pick out my glasses and made sure it was the right measurements and adjusted correctly on my face. Cant wait to come back and get new glasses soon!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"anh hoang"},"datePublished":"2023-01-26T16:39:49.819Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"hey guys. if you need help or have any questions. ask for phi.this is my 3rd year coming back. my kids needed help and phi did a wonderful job helping them out. phi was very professional at what he does. will definitely come back. highly recommended","comment":{"@type":"Comment","name":"","datePublished":"2023-01-26T16:51:43.409Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Casiziti Tran"},"datePublished":"2023-01-26T16:37:00.733Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I love this store so much the staff was so friendly from the beginning and to the end. Whoever is the store manager he/she makes the store looks so clean and so alive. Everyone is just so bright and full of smiles. They know what they are talking about to, they help me get the help I need. Thank you so much staff of LensCrafters.","comment":{"@type":"Comment","name":"","datePublished":"2023-01-26T16:51:15.917Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jasmine Vu"},"datePublished":"2023-01-26T15:53:56.166Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you for helping my daughter pick out her glasses. Phil was helping us. He is very friendly and professional. I highly recommend.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"R Y"},"datePublished":"2023-01-25T16:01:18.523Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff at this location provides exceptional service! They are all very attentive and friendly, especially Marianne and Fhi.","comment":{"@type":"Comment","name":"","datePublished":"2023-01-31T16:46:17.857Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"BARBEROUSS BARBEROUSS"},"datePublished":"2023-01-19T19:16:36.245Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jocelyne is awesome, highly recommend","comment":{"@type":"Comment","name":"","datePublished":"2023-01-24T21:51:51.181Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vedant Mathur"},"datePublished":"2023-01-17T16:50:11.093Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alan was a wonderful rep. Helped me multiple times with glasses and lenses. Definitely would recommend this Lenscrafters and will keep coming back.","comment":{"@type":"Comment","name":"","datePublished":"2023-01-17T17:04:19.749Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Phi Nguyen"},"datePublished":"2023-01-15T05:20:43.264Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"James Campbell"},"datePublished":"2022-12-17T20:13:38.135Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-12-22T19:27:49.831Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robert Bowden"},"datePublished":"2022-12-06T08:53:08.423Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Let me first say I’ve worn glasses and contacts for 25+ years. I have been to optometrists and eye care stores from coast to coast. Also worked in management at JNJ the makers of the contacts I wear. (Acuvue)\nI went to this location because I was having a medical issue with my eye. I went in to have my eye looked at and told them I wear contacts and I did not have my glasses. I also asked them before I was seen if I could have a sample (one lens) because I was down to my last (monthly)contact in one eye. ( I was due to get an eye exam in the next couple weeks.) They agreed to provide it.\nThe doctor then puts dyed eyedrops in both my eyes which ruined BOTH contacts in each of my eyes. She said she didn’t know I had contacts in. Well, she looked into my eyes BEFORE the drops were put in plus I told them I was wearing contacts.\n\nSo, after the exam the guy at the front is complaining because I told him I needed my contacts replaced. (I could not see through then and they became almost liquid, so I threw them out) He then refuses to give me the extra contact they promised me BEFORE THE EXAM. Because he just “gave me” two contacts. He tells me he can’t give me an extra one because while I had an exam, it wasn’t for vision. (This guy acted as if contacts, which are provided at NO COST to the office-were coming out of his personal stash.) I’ve never seen ANYTHING like that from an eye professional. Keep in mind I had my current prescription with me.\n\nI waited for over half an hour for the spineless doctor that ruined my contacts to also not honor the agreement they made.\n\nThe guy then says if I buy a BOX of lenses (not available in-store) then I could have one sample contact that I was told I “couldn’t get” a few minutes before because I didn’t have a vision test. (So that’s clearly not true) So after spending over $125 for the exam etc.. I buy the box essentially to get 1 contact SAMPLE.. $200 to walk out with some saline and one contact!\n\nI am due for an exam, glasses and contacts and will absolutely not give these unprofessional cheapskates my business..","comment":{"@type":"Comment","name":"","datePublished":"2024-01-24T17:22:52.257Z","text":"Hi Robert,\n\nWe appreciate your feedback but your story is not completely accurate.\n\nContact lens TRIALS are provided as a diagnostic tool for contact lens exams only and are occasionally provided as a courtesy for patients who make an order to temporarily hold them over, when waiting for their order to arrive. \n\nYou came in for a medical complaint. Our eye doctor used a coloring dye to check on your eyes and mistakenly stained your contact lenses. Consequently, we DID provide you a pair of contact lens to replace the ones that were stained even though your stained ones could have simply be cleaned out.\n\nYou then asked for an EXTRA one because you were \"out of contact lenses\" for one of your eyes. We explained to you the above policy and offered to do a full contact lens exam for you to update your contact lens prescription, since you were due for your annual eye exam within 2 weeks anyway. \n\nIt would have saved you time and money as we would only charge you for 1 comprehensive contact lens exam instead of 2 separate visits (a medical eye exam AND a contact lens exam afterwards). We would also have provided with another set of trials for your updated contact lens prescription.\n\nYou declined and decided to make an order instead to get that one \"extra\" lens.\n\nWe are known to deliver excellent care and continuously look to improve. We sincerely apologize you felt you were not cared as such or that this was not clearly communicated to you, but ultimately, you declined the level of service and convenience we were trying to provide you."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Omar Turbi"},"datePublished":"2022-11-28T23:12:38.825Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service. Professional Dr. But I’m here again because measuring my eyes was off. The staff at Fashion Island LC said theses type of glasses don’t work for progressive vision.","comment":{"@type":"Comment","name":"","datePublished":"2022-12-01T17:12:18.321Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Billy Erwin"},"datePublished":"2022-11-27T21:45:26.397Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great Doctors. The sales associate, Samantha Norton is gifted picking out frames for your style and facial structure.","comment":{"@type":"Comment","name":"","datePublished":"2022-12-01T14:31:35.05Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Inge S"},"datePublished":"2022-11-26T03:18:08.348Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Thank you for the people skills in ,\nmaking sure everything is satisfactory.\nA special thanks to Adam!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-29T17:55:47.076Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"JO Scuba"},"datePublished":"2022-11-01T03:26:16.879Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The Staff is top notch, polite, patient and friendly. I plan to always get my prescription glasses there. Already bought a seconds pair this year. Great experience!","comment":{"@type":"Comment","name":"","datePublished":"2022-11-04T17:32:55.086Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!\n"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lorrel Cairney"},"datePublished":"2022-10-16T00:20:28.21Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Marianne helped me pick out my first pair of glasses. She is the kindest and most helpful salesperson I have ever met. She made me feel confident in all the glasses I tried on. I highly recommend this store to anyone in need of new glasses. Lots of good options as well and new deals every month. 10/10 experience","comment":{"@type":"Comment","name":"","datePublished":"2022-10-19T20:13:50.11Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again! "}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"D McFadden"},"datePublished":"2022-09-18T00:02:30.192Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in with last year’s glasses to get them tightened up and got help immediately! Samantha greeted me and was great!","comment":{"@type":"Comment","name":"","datePublished":"2022-09-20T15:29:08.183Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dylan Galvan"},"datePublished":"2022-09-16T21:14:50.8Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came in just for some adjustments and was very impressed by Aleksandr skills and just adjust my glasses in less than a few minutes! Which was mind blowing. I really appreciate how they treat you like a friend/family rather than a number. Also mentioned to Samantha that I needed to update my eye exam and she told me about the main difference between the $75 exam and the ultimate eye care exam which would tell you more from not prescription but also future eye health problems that might occur. Just wanted to thank Aleksandr and Samantha one more time.","comment":{"@type":"Comment","name":"","datePublished":"2022-09-21T19:29:22Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Santiago Fuentes"},"datePublished":"2022-09-16T20:54:28.883Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very nice people and very helpful","comment":{"@type":"Comment","name":"","datePublished":"2022-09-21T19:28:38Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Pablo Escarcega"},"datePublished":"2022-09-16T18:56:34.353Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Samantha was great. Really helped me with all concerns!","comment":{"@type":"Comment","name":"","datePublished":"2022-09-21T17:55:32Z","text":"Hi! Thank you so much for your review. We are excited to hear Samantha was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ray Senes"},"datePublished":"2022-09-14T21:11:01.743Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great service thank you!","comment":{"@type":"Comment","name":"","datePublished":"2022-09-15T16:53:02Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"tushayan mukh"},"datePublished":"2022-09-09T00:22:39.044Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-09-09T14:07:18Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dixie Lezin"},"datePublished":"2022-09-08T00:43:05.669Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Sam, was great, amazing service!","comment":{"@type":"Comment","name":"","datePublished":"2022-09-08T14:03:37Z","text":"Hi! Thank you so much for your review. We are excited to hear Sam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Heidi Zungrone"},"datePublished":"2022-08-24T21:14:43.94Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr. Chang was so friendly and did a thorough exam on my eyes. She answered all of my questions and was very patient. This clinic seemed to have a lot of advanced technology as far as preventative testing as well. On the retail side, Adam was so helpful with ordering my glasses and sunglasses. He was friendly and well informed about the options that they have. I would recommend this LensCrafters to anyone looking for high quality glasses or sunglasses.","comment":{"@type":"Comment","name":"","datePublished":"2022-08-29T19:57:40.227Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jason George"},"datePublished":"2022-08-04T01:37:30.933Z","reviewRating":{"@type":"Rating","ratingValue":"3","bestRating":"5"},"reviewBody":"Not sure what happened here but this is not the same place I came to get my glasses 9 months ago. The so called \"new process\" appears to be comically inefficient .","comment":{"@type":"Comment","name":"","datePublished":"2022-08-04T14:14:03Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Marcus Powell"},"datePublished":"2022-07-21T00:14:40.378Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great staff and did a fantastic job for me!","comment":{"@type":"Comment","name":"","datePublished":"2022-07-21T14:43:56Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leo Liang"},"datePublished":"2022-07-20T00:05:10.983Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The staff was very helpful and instructive.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-22T18:38:42Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Darryl Gray"},"datePublished":"2022-07-18T23:05:29.301Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Adam took great care of me.","comment":{"@type":"Comment","name":"","datePublished":"2022-07-19T15:01:14Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"TJ Gore"},"datePublished":"2022-06-15T03:25:32.171Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-06-15T16:53:38.485Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Adam Nguyen"},"datePublished":"2022-05-23T01:00:06.934Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Alan was great! He helped me pick out the perfect pair of sunglasses!","comment":{"@type":"Comment","name":"","datePublished":"2022-05-23T16:18:59Z","text":"Hi! Thank you so much for your review. We are excited to hear Alan was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jamie See"},"datePublished":"2022-05-17T02:16:59.125Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great customer service, the staff helped me finding the best deal. Can’t wait to come pick up my new glasses","comment":{"@type":"Comment","name":"","datePublished":"2022-05-17T14:47:33Z","text":"Hi! Thank you so much for your positive review. We are happy we could help with your vision needs and look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Stevo J"},"datePublished":"2022-05-05T21:25:40.6Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Aleks had no problem helping me with a pair of sunglasses I needed some new lenses with. Excellent, professional, and easy to talk to! Thanks again!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"CJ Saati"},"datePublished":"2022-04-28T03:22:38.275Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Adam N. is the best. He's very knowlegable, thoughtful, and thorough.","comment":{"@type":"Comment","name":"","datePublished":"2022-04-28T16:32:54Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jila Rouhi"},"datePublished":"2022-04-13T19:31:12.555Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kevin Clark"},"datePublished":"2022-04-13T17:20:08.358Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wonderful people. Super helpful","comment":{"@type":"Comment","name":"","datePublished":"2022-04-13T19:47:08Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"katrina porras"},"datePublished":"2022-04-11T18:26:17.604Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-04-13T14:33:58Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Alejandra Barbosa"},"datePublished":"2022-04-05T18:55:23.631Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Super efficient !! Really good customer service","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Helen Huang"},"datePublished":"2022-03-28T01:39:34.881Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I stopped by around closing time on a Sunday to order a pair of glasses. The associate who helped me, Adam Nguyen, was extremely helpful, knowledgeable, and patient. He didn’t rush through my transaction and explained everything to me even though they were about to close. This store is very neat and organized and has a large selection of designer frames. They have latest technology and products. I can’t wait to get my new glasses.","comment":{"@type":"Comment","name":"","datePublished":"2022-03-28T14:30:26Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Maria Bia"},"datePublished":"2022-03-25T22:59:01.642Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went in last week to get my sunglasses adjusted and was so pleasantly surprised by the amazing customer service I received! Adam greeted me right away, fixed my frames so they no longer slide down my face and even cleaned them too, and it was all free! They were so gracious to help me even though I didn't even buy these glasses from lens crafters. But because of the great service I received, I will likely come back now to buy my next pair from here. Thank you again Adam!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Chad Schmidt"},"datePublished":"2022-03-19T19:57:27.432Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I live in Houston and elected to visit a LensCrafters store in CA during a visit there. This is my 2nd purchase through LensCrafters and love the systems to make sure you’re taken care of. They can ship the items purchased anywhere and are able to store my prescription in their database so I don’t have to have a hard copy.\nI love the technology available to ensure the fit of the frame and the foci of the lenses is in the proper location. I did not see an eye doctor during my visit. I had come to this location to pick a frame and lenses. Adam, the sales associate was very helpful. The location had great lighting, was clean, organized and had plenty of selections to choose from.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lifeinfocus.photography -Monique Estrada"},"datePublished":"2022-03-18T20:29:56.838Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This was my first time at LensCrafters and I loved all the options they had in glasses and sunglasses. Thank you to rashelle for her amazing customer service and being so patient in helping me pick the perfect pair of glasses.","comment":{"@type":"Comment","name":"","datePublished":"2022-03-23T15:03:53Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brooklynn Barton"},"datePublished":"2022-03-18T20:07:37.234Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2022-03-23T15:03:57Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lyhzy Nguyen"},"datePublished":"2022-03-16T20:57:30.048Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had an amazing experience here! Staff was very customer friendly oriented. I especially recieved great customer service from Adam Nguyen, the assistant manager. I want to thank again everyone here. I will definitely be coming back!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"lisa bryant"},"datePublished":"2022-02-26T19:55:51.106Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent and fast service. They have the latest technology in eye exam equipment and you can rest assured that you will know everything about your eyes and eyecare. The doctor is great and answered all of my questions.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kenneth Zeng"},"datePublished":"2022-02-09T22:12:42.89Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Came to this lenscraft for eye check up, as well as picked up a pair of frames/glasses. They helped set my glasses up and process all my insurance. I came in on a Saturday, and I had my glasses in hand by Wed.\n\nShout out to Adam for great service and processing everything quickly for me.","comment":{"@type":"Comment","name":"","datePublished":"2022-02-10T19:55:49Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tyler Nguyen"},"datePublished":"2022-02-08T02:13:09.419Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Adam Nguyen helped me service my glasses. The screw that holds the frame to the side piece that goes on your ear had randomly fallen out so I could no longer use my glasses. Adam had me in and out in 5 minutes and fixed them up for free! Couldn’t ask for more than that. I also go here for my annual eye appointments and it’s always been a relatively quick and painless experience.","comment":{"@type":"Comment","name":"","datePublished":"2022-02-08T14:45:07Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Shayan Raoufi"},"datePublished":"2022-02-07T21:24:50.395Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Adam is the man! Thank you for the exceptional service and kindness, we will definitely be coming back here for future business!","comment":{"@type":"Comment","name":"","datePublished":"2022-02-08T21:20:01Z","text":"Hi! Thank you so much for your review. We are excited to hear Adam was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ye西瓜"},"datePublished":"2022-02-06T22:10:42.948Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Good price and very patient","comment":{"@type":"Comment","name":"","datePublished":"2022-02-07T19:20:31Z","text":"Awesome to hear! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ciprian Rosca"},"datePublished":"2022-01-04T04:32:33.923Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Went by the store today after my son partially broke my 3 months old glasses and was taken care of by the store manager Aleksander S. who was very professional and from the get go, wanted to fix them for me instead of just telling me that I need a new frame. I highly recommend the store and will for sure come back in the future for any glasses needs. Thank you.","comment":{"@type":"Comment","name":"","datePublished":"2022-01-04T15:48:08Z","text":"Hi! Thank you so much for your review. We are excited to hear Aleksander was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mila Garcia"},"datePublished":"2021-12-28T21:23:58.055Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-12-29T21:58:03Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"MaheshKumarReddy Kakuturu"},"datePublished":"2021-11-17T22:37:19.506Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ileana Niebla"},"datePublished":"2021-11-13T22:26:32.578Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Best costumer service","comment":{"@type":"Comment","name":"","datePublished":"2021-11-18T20:45:29Z","text":"Hello, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Brian Valenti"},"datePublished":"2021-11-12T00:14:53.79Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"We were turned away without being helped.","comment":{"@type":"Comment","name":"","datePublished":"2021-11-12T17:35:46Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lilian Sanchez"},"datePublished":"2021-10-16T01:50:30.164Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Bridget Campos"},"datePublished":"2021-10-02T18:50:11.973Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elzbeth Josephson"},"datePublished":"2021-09-29T02:12:39.9Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Bahar helped us today! She is the best ! So patient great service! Our daughter loved her! Thank you for everything!\n\nBajar you are the best","comment":{"@type":"Comment","name":"","datePublished":"2021-09-29T15:13:28Z","text":"Hi! Thank you so much for your review. We are excited to hear Bahar was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michelle Davis"},"datePublished":"2021-09-28T01:30:02.075Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Dr. Chang and the staff at the Los Olivos location are top notch! Beautiful and clean location with great service. Dr. Chang is super nice and easy to work with. I love my annual visits!","comment":{"@type":"Comment","name":"","datePublished":"2021-09-28T20:27:59Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Kathy Cline"},"datePublished":"2021-09-19T17:37:39.099Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-09-24T19:54:31.137Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Zalex Balsheh"},"datePublished":"2021-09-09T00:00:37.847Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-09-09T17:17:23Z","text":"Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Steven"},"datePublished":"2021-09-08T21:59:44.389Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Awesome customer service. Definitely a good spot for any glasses and exam needs. They're super comprehensive with the tests.","comment":{"@type":"Comment","name":"","datePublished":"2021-09-09T15:36:19.853Z","text":"Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michelle S"},"datePublished":"2021-08-23T19:50:41.581Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The level of customer service here is tremendous. They are very accommodating and were extremely helpful in helping me order new contacts.\nThe optometrist Dr. Stephanie Cheung who performed my eye exam was amazing as well! They made me feel very comfortable and made the whole process very enjoyable.","comment":{"@type":"Comment","name":"","datePublished":"2021-08-24T20:38:31Z","text":"Thank you for your review! We look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rolf Christensen"},"datePublished":"2021-08-11T23:41:57.447Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Jordan took care of me this afternoon and I was extremely impressed with his professionalism and customer service! Got me exactly what I needed. Highly recommend him and this location!","comment":{"@type":"Comment","name":"","datePublished":"2021-08-12T16:56:26Z","text":"Hi! Thank you so much for your review. We are excited to hear Jordan was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mark E Paul"},"datePublished":"2021-08-08T21:07:29.928Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very effective at communicating the process and the best lenses for me. They are extremely professional.\nOverall it was a smooth purchase and I’m happy with\nthe frames that I got.","comment":{"@type":"Comment","name":"","datePublished":"2021-08-11T16:19:32Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"kendall weatherman"},"datePublished":"2021-07-29T02:02:55.354Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Phi N. and the rest of the staff are absolutely amazing!! I am admittedly picky about glasses and difficult to fit and they were patient and beyond helpful. In addition, I was prescribed contacts elsewhere and Phi worked with me to find an even better solution.","comment":{"@type":"Comment","name":"","datePublished":"2021-07-29T14:35:35Z","text":"Hi! Thank you so much for your review. We are excited to hear Phi was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Beth Brady"},"datePublished":"2021-07-25T00:23:41.196Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Had a wonderful experience with Mike!","comment":{"@type":"Comment","name":"","datePublished":"2021-07-26T20:21:10Z","text":"Hi! Thank you so much for your review. We are excited to hear Mike was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Gary Brighouse"},"datePublished":"2021-07-22T20:13:53.236Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This location has the best customer service. Mike the manager is amazing. I ordered sunglasses online through Costa. The rx was not correct. Mike was able to figure out the problem and help me correct it. I will be buying my next pair directly from Lenscrafters.\n\nThank you Mike!","comment":{"@type":"Comment","name":"","datePublished":"2021-07-22T21:14:15.268Z","text":"Hello Gary, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Ya Gao"},"datePublished":"2021-07-22T08:40:03.894Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Efficient management. Everyone knows exactly what they are doing, making eye exams and adjusting lens quick and smooth. Dr. Cheung is great and explained everything nice and clear. I would definitely recommend my friend come over here.","comment":{"@type":"Comment","name":"","datePublished":"2021-07-22T13:44:07.379Z","text":"Hi! Thank you so much for your review. We are excited to hear Dr. Cheung was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Mark Kring"},"datePublished":"2021-07-04T18:59:17.392Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Very professional and very personable! I highly recommend. Stephanie has help me over the last few years. Her knowledge is very helpful.","comment":{"@type":"Comment","name":"","datePublished":"2021-07-05T16:02:59.787Z","text":"Hi! Thank you so much for your review. We are excited to hear Stephanie was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Lynda Alter"},"datePublished":"2021-05-27T00:35:17.263Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-05-27T20:51:11.304Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Dean Liu"},"datePublished":"2021-05-15T10:21:32.248Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"they dont even help you change the lens with logo if you only buy the frame.","comment":{"@type":"Comment","name":"","datePublished":"2021-05-17T20:53:30.243Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Yubo Jin"},"datePublished":"2021-05-15T10:13:25.935Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"IF U didnt do eye exam. DO NOT go there, cuz they will have a bad attitude and not very patient cuz u didnt do eye exam","comment":{"@type":"Comment","name":"","datePublished":"2021-05-17T20:54:17.691Z","text":"Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to deliver the best service in the industry. Please go to https://www.luxotticacustomercare.com/lenscrafters to follow up so we can work to correct this issue."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"JACK wang"},"datePublished":"2021-05-08T20:11:45.391Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"good service","comment":{"@type":"Comment","name":"","datePublished":"2021-05-10T19:55:25.251Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"colin yates"},"datePublished":"2021-04-24T20:42:41.646Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Huge selection of glasses.\nJerry was very knowledgeable and made the whole process easy and quick. I would definitely recommend to a friend.","comment":{"@type":"Comment","name":"","datePublished":"2021-04-26T20:30:21.872Z","text":"Hi! Thank you so much for your review. We are excited to hear Jerry was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Robert Ganguzza"},"datePublished":"2021-04-09T15:47:16.855Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Associate was professional, knowledgeable and helpful. Couldn't ask for more.","comment":{"@type":"Comment","name":"","datePublished":"2021-04-09T19:13:31.626Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tony Galvan"},"datePublished":"2021-01-25T05:22:39.932Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"This store has a nice wide selection and the customer service is great. Needed new sunglasses recommended for by Dr after my exam and left with the perfect pair. Thank you","comment":{"@type":"Comment","name":"","datePublished":"2021-01-25T14:34:45.585Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"joseph allen"},"datePublished":"2021-01-23T21:50:09.426Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Great Store!","comment":{"@type":"Comment","name":"","datePublished":"2021-01-25T21:11:41.198Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jennifer Dillon"},"datePublished":"2021-01-14T16:34:00.103Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2021-01-15T16:53:19.062Z","text":"Great to hear! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Elizabeth Nadler"},"datePublished":"2020-12-04T01:05:55.5Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The service that I received from Phong was above and beyond! I had MANY questions each which of required him to look up information for each question, check stock offer options/colors . He even picked out an equivalent frame based on a frame that is no longer available! !! He answered all of my questions also looked up my insurance and offered pick up or delivery options. Really amazing customer service!!! Thank you so much Phong I really do appreciate you helping me!","comment":{"@type":"Comment","name":"","datePublished":"2020-12-04T14:42:35.657Z","text":"Hi! Thank you so much for your review. We are excited to hear Phong was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vi Pham"},"datePublished":"2020-11-23T21:55:39.02Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I got a pair of glasses with blue light filtering lenses and a person named Phong was extremely knowledgeable and supportive throughout my experience! The store is very spacious and parking is ample. If you are looking for someone who knows this store in and out, ask for him!","comment":{"@type":"Comment","name":"","datePublished":"2020-11-24T16:58:34.722Z","text":"Hi! Thank you so much for your review. We are excited to hear Phong was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paula Dillon"},"datePublished":"2020-11-23T17:08:59.311Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"nice glasses","comment":{"@type":"Comment","name":"","datePublished":"2020-11-24T17:21:32.686Z","text":"Thank you for your positive review! We are ecstatic to hear you are enjoying your glasses. We look forward to seeing you again."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"lisa le"},"datePublished":"2020-11-18T22:30:12.515Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The sales associate Phong is very kind and helpful. He provided respectful suggestions and guided me towards the direction to a perfect pair of glasses. Thank you for helping !","comment":{"@type":"Comment","name":"","datePublished":"2020-11-19T16:45:05.479Z","text":"Hi! Thank you so much for your review. We are excited to hear Phong was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Vinh Cao"},"datePublished":"2020-11-18T20:06:22.357Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Just pick up my glasses today. I am really happy with my new glasses.\nThank you Dr. Stephanie Cheung for good eye exam. She was not rushing when doing exam, and took time to answer my questions.\n\nPhong the optician who helped me out is great. I did not feel pushing or up sale from him compare to other places. He took time to explain for me about the lens options. Recommend to look for Phong when you are going here.\n\nAlso they are doing good with social distancing, and doing good with cleaning their glasses. They clean every glasses after people touched.","comment":{"@type":"Comment","name":"","datePublished":"2020-11-19T17:09:02.789Z","text":"Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Goldie Perkins"},"datePublished":"2020-11-18T04:40:53.428Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have been visiting this LensCrafters since it’s opening. The staff, eye ware selection and optometrist are tops. Every visit has been overseen in a timely matter. The manager, Mr Dillon, introduces himself during the process and ensures all the frame measurements and prescription is entered properly in the system. I highly recommend this location over others.","comment":{"@type":"Comment","name":"","datePublished":"2020-11-19T17:42:04.607Z","text":"Thank you for your review! Our associates strive to provide the best possible service. We are happy to hear about your positive experience and look forward to serving you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Thomas Bowlus"},"datePublished":"2020-11-17T20:57:29.781Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Store is very appealing. Light and airy. Big selection. Jordan was great. Very helpful and very friendly.","comment":{"@type":"Comment","name":"","datePublished":"2020-11-19T19:42:13.702Z","text":"Hi! Thank you so much for your review. We are excited to hear Jordan was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Rocio Rincon-Camberos"},"datePublished":"2020-11-07T18:48:47.56Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"2020-11-09T17:49:30.68Z","text":"Hello Rocio, thank you so much for sharing your experience. At LensCrafters our goal is to set the standard in quality in eye care and eyewear by ensuring every patient and customer has the best experience in every location every time. We are very excited to hear about your experience and value your feedback."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Michael Barri"},"datePublished":"2020-02-19T02:08:32.327Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"It was a pleasant surprise to be treated so professionally not to mention the frame choices were numerous","comment":{"@type":"Comment","name":"","datePublished":"2020-08-09T07:16:47.903Z","text":"As the newest store in the region, we pride ourselves on having a wide range of brands and styles for you to choose from. We strive to treat all our customers with kindness and professionalism. Thank you for visiting us and we look forward to you stopping by again soon!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paula Adams"},"datePublished":"2020-01-16T03:14:21.997Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Unreasonably expensive. This small store squeezed between a Rite Aid and a Whole Foods Market offers next-day and next-week prescription glasses; however the price tag of $380~$450 a pair of lenses is absolutely outrageous. You will get 40% if you also purchase an unreasonably priced frame. So o matter what be prepared to drop $450+ for a pair of prescription glasses.","comment":{"@type":"Comment","name":"","datePublished":"2020-01-18T06:07:58.504Z","text":"Hi Paula,\n\nThank you for voicing your concern. Here at LensCrafters, we carry products at multiple price points to accommodate the needs of all our customers. However, we are known to specialize in branded frames and higher quality lenses with customizable options. All our frames and lenses come with lifetime free adjustments and free frame repairs based on in-store parts availability.\n\nWe are sorry we were unable to meet your needs this time. Depending on your insurance, vision benefits can also help you keep the cost down. If you'd like to visit us again, please speak with one of the managers so that we can look for something that better fits your budget."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Esraa Taha"},"datePublished":"2019-12-24T23:56:57.201Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"very good service from everyone especially Kate","comment":{"@type":"Comment","name":"","datePublished":"2020-01-18T05:55:05.095Z","text":"Hi Esraa! Thank you for your review! Our associates are some of the best around, and we are excited to hear Kat was able to help make your trip to LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Anthony Lang"},"datePublished":"2019-08-27T23:18:18.54Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Beautiful store with very nice staff. I ended up buying this nice pair of sunglasses after going through the big selection they offer. Thanks LensCrafters 👍","comment":{"@type":"Comment","name":"","datePublished":"2019-08-28T18:48:02.712Z","text":"Hi Anthony,\n\nWe take great pride in bringing you the latest and greatest in trendy and fashionable eye wear. Thank you for coming to visit us. Knowing that you found something you love is what drives us to do what we do!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Khiem Nguyen-Trong"},"datePublished":"2019-08-04T01:27:24.5Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I have high myopia so my glasses will always have thick lenses. I like to go to LensCrafters bc they always have the latest and coolest lenses options. This year, I got myself some HD lenses (thinner & clearer), with blue light filter (bc I'm on the computer a lot).\n\nOne thing I didn't know about was whether I wanted the lenses rolled and polished or not. I couldn't decide so I got both! My fiance tells me she likes the non-polished version bc it hides the fact that the lenses are thick better (they don't reflect light as much from the side) but I like the clear look more...\n\nSo hard to pick, what do you guys think?","comment":{"@type":"Comment","name":"","datePublished":"2019-08-06T14:54:30.983Z","text":"We are so happy you like your lenses. Come visit us often! We offer free glasses adjustments and cleaning anytime you want to stop by. If you are in the market for sunglasses, we just got a new batch of sunglasses from the latest Giorgio Armani, Prada Linea Rossa, Versace and Burberry collections!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Oli"},"datePublished":"2019-07-21T00:30:41.681Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"The new location classy, yet welcoming. The store has a vast selection of the most popular brands. Lilian was patient with helping me pick out the perfect pair of glasses that I now love to wear all the time. Dr. Chang really cares about how I should take care of my vision and she gives great advice and recommendations on how to do so. I always look forward to my appointments.","comment":{"@type":"Comment","name":"","datePublished":"2019-07-26T05:44:42.751Z","text":"Hi Oliver, we are so happy that you had a wonderful experience with Lilian and Dr. Chang. It is our goal to make you feel like family and we hope to see you again next year. Let us know if you ever need to try out more contact lenses!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"ولد راشد"},"datePublished":"2019-06-04T00:26:01.798Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Hai Nguyen Trong"},"datePublished":"2019-06-01T20:39:09.598Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Wow, I really like this new location!\n\nThis is my second year going to Dr. Chang. I was referred to her by friends and I love how sweet and caring she is. She always takes the time to review and explain any changes she sees in my vision. I don't feel rushed like at some other places.\n\nThe new store is bigger and I think I found the perfect pair of progressive glasses this year. Alan was the one that helped me today. He was very friendly and helped me pick the right frame. I liked that he didn't pressure me into getting the most expensive frame but just gave me his honest opinion.","comment":{"@type":"Comment","name":"","datePublished":"2019-07-26T05:48:58.201Z","text":"Our dedicated staff is what makes LensCrafters who we are today. Thank you again for choosing us as your preferred eye care and optical provider for the second year in a row! We hope to earn your trust and continued business for years to come."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Scott Tokar"},"datePublished":"2019-05-25T13:48:49.928Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"This location is CLOSED and staff moved across the freeway in the Los Olivos center (near Whole Foods).\n\nThe new retail area is bigger, but the “lab” is now 1/10th the size. The result is fewer lenses are in stock, and the “lab” must now send most prescriptions out for a 7 day wait.\n\n“Glasses in about an hour” is GONE.\n\nLENS Crafters has now moved too far from the original concept of “glasses in about an hour”. It is evident that this store concept is to move the majority of the lab outside the store to increase profit. The end result feels like less service, higher prices, and an effort to justify this by using up-selling techniques that say that the quality you USED to provide was simply not good enough. With this in mind, why would Someone pay the premium at LensCrafters with only access to one lab, why wouldn’t Customers go to an independent optometrist to fill a RX with a Zeiss prescription or someone else?\n\nHave you been to a Dunkin Donuts recently? To increase profits they no longer make donuts in the store, they make them in a central distribution center, freeze them, and now thaw them for sale in the stores. Expenses have gone down for Dunkin Donuts because they no longer need fryers and prep equipment in stores, they can reduce the size of shops and rent, but now their donuts taste like they were frozen. Lens Crafters is headed in this same direction. If you can get a sup-par frozen donut at the supermarket for less money, why would you continue to go to Dunkin Donuts? The same logic will soon apply to LensCraters in this new model.\n\nIn the past I was willing to pay a premium price for convenience, but now paying $700+ for a top-end progressive Rx and having to wait 7 days makes me look more carefully for an independent optometrist who can provide better quality Zeiss Rx lenses with the best coatings and optical characteristics at $500 and get it in just 7 days. $200 savings, same amount of time, and no Luxottica “up-sell”.\n\nLens Crafters has lost its advantage. I will not be back. Regardless of where they move.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tuan A Dang"},"datePublished":"2019-02-19T02:30:25.357Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"Excellent customer service. I'll definitely recommend this place for eyes exam and prescription glasses need to everyone.","comment":{"@type":"Comment","name":"","datePublished":"2019-02-22T20:23:21.925Z","text":"Hi Tuan Dang! That’s great news! We appreciate your review and hope to see you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Saghar Sefidbakht"},"datePublished":"2019-02-17T18:16:45.675Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Horrible services, unorganized inexperienced staff. They have no idea what they are doing looks like they got no training what so ever","comment":{"@type":"Comment","name":"","datePublished":"2019-03-10T20:19:21.37Z","text":"Hi Saghar, thank you for your review. We value your feedback as it helps us improve our service. Please go to bit.ly/LC-Support so we can follow up with you directly to learn more and have your issue resolved."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Richard Chang"},"datePublished":"2019-01-05T04:11:13.792Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I got my appointment Swift and accurate. I came to the location on time, the staff were courteous and efficient, preliminary check done quickly. Last time I had a proscribed glass with the help of staff, worked very well.","comment":{"@type":"Comment","name":"","datePublished":"2019-01-17T22:10:58.137Z","text":"Hi Richard! Thank you for your review! We are happy to hear your experience was great from start to finish. We look forward to serving you again."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"vidhi desai"},"datePublished":"2018-11-14T23:30:04.388Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Very bad Experience.The only good thing about the visit was Doctor was really good, otherwise worst customer service by the Manager, was so rude and did not have all information about their own network insurances . Need to call so many times because they billed me wrong.Their staff do not know much about insurance, billed me out-of network, and giving me hard time to file a claim for my Eye-Exam , which they did not know will be covered through my medical plan. Their system gave wrong information about co-pays. I will not recommend to anyone, they charge customers with high prices without having correct information .","comment":{"@type":"Comment","name":"","datePublished":"2019-01-10T21:13:31.569Z","text":"Hi Vidhi, thank you for your review. We are sorry to hear about your experience. We aim to consistently meet and surpass customers' expectations. Please go to bit.ly/LC-Support so we can follow up with you directly."}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Eric Nguyen"},"datePublished":"2018-10-04T05:46:27.982Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I recently had my eye exam at this location. Dr. Chang and her staff were very friendly and helpful. They made the experience very easy. I highly recommend anyone who need to get their eye exam to come here.","comment":{"@type":"Comment","name":"","datePublished":"2018-11-01T18:47:44.344Z","text":"Hi Eric! Thank you for your review! Our doctors and associates are some of the best around, and we are excited to hear Dr. Chang and her staff were able to help make your trip to LensCrafters a great one. We look forward to seeing you again!"}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Thao Tran"},"datePublished":"2018-07-28T05:26:02.453Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I am in my 60s. My son had had a good experience with the store and Dr. Chang and brought me to the store. The first experience I got from one of the staff was a warm greeting even though they were busy helping other customers. After checking in, I waited for 5-10 minutes before another staff member brought me into the pre-exam room. After what appeared to be routine checks, I went into the exam room where the doctor was. I liked the step-by-step process and did not have to wait for long before seeing the doctor.\n\nI had visited many eye doctors over the years and none of them were able to tell me about my diabetes based on an eye exam. I got the retina imaging during the pre-exam. During the actual exam, she looked at my retina image and told me it shows signs of type 2 diabetes. She suggested that I go with bifocals. She also suggested that I eat healthy and that I go to an eye specialist to learn about the symptoms of diabetes behind my eyeballs. All this time, Dr. Chang was friendly, trusting, and she was respectful toward an elderly like me.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Phuong-Chi Nguyen"},"datePublished":"2017-12-17T03:35:40.857Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I had my first consultation with Dr. Chang when she was at the LensCrafters in Westminster. During my visit with her, I was so impressed with her dedication, her sweetness and professionalism. She was very patient and friendly, giving me plenty of time to answer and figure out which power of lenses was better or worse in order for her to finalize the best prescription for my vision.\n\nThis summer, I went back to LensCrafters in Irvine Spectrum to buy sunglasses. I was surprised to see Dr. Chang at this location. It turns out that she took over the Irvine Spectrum location. Dr. Chang just finished with one patient, and even though she had other patients waiting for her, Dr. Chang took the time to stop and say hello to me. It was really nice to see that she remembered me.\n\nYear 2017 is touching it's end, and to have a good start for 2018, I need to have my vision checked. Irvine Spectrum is further for me but I came to see her again. The staff there is friendly and makes you feel welcome.\n\nIt's not always easy to find a doctor that cares about you and not see you as just a number. I would definitely recommend her to any of my friends and family but parts of me just wants to keep her for myself :)","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"G K"},"datePublished":"2017-12-16T18:46:04.821Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Although the staff is very nice they do not seem to have adequate training. I was sold a pair of glasses that had to be ordered. I waited weeks and wasn't told that they made a mistake and the glasses were on backorder permanently. Then the lenses had to be ordered - had I purchased the upgraded more expensive lenses then I would have walked out with glasses that day. When I picked up the glasses the customer service rep kept telling me that she didn't think the glasses were crooked. I had to get help from someone else. The first rep apparently needed glasses of her own or did not want to take the time to adjust my glasses. Overall, if you need glssses before a month and multiple visits go somewhere else.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Tech To The Moon"},"datePublished":"2017-12-10T01:25:55.013Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Made an appointment for an eye exam here. It has taken soooooooooo long my prescription has changed. Only go here if you like people wasting your time.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Richard Crawford"},"datePublished":"2017-08-03T19:54:37.202Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Sales do not honor posted prices. They stated this store did not have the special posted online. This special was shown in their own post online. Waisted my time. Poor way to conduct business.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sarah Schachte"},"datePublished":"2017-04-01T01:28:52.895Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"I had an appointment booked for 4:20PM PST. I waited about 10 minutes for my initial exam to start. After the initial exams I continued to wait and wait until almost 45 minutes after my scheduled appointment. During this time, another customer came in and demanded to see the doctor right away for a non emergency. The doctor came up to me and said 'you are next in line but this patient needs to be somewhere so can he go before you?' I told the doctor that I also needed to be somewhere, that I had a scheduled appointment, and that it was scheduled for almost an hour ago. The doctor still took the other patient before me. I waited another 15 minutes and then finally had my appointment. The doctor was apologetic and said that the previous patient was a CEO and needed to be somewhere as if that was supposed to make me feel better. I will not shop here or at any other lenscrafters again. This office made me feel like a second class citizen and has no regard for my time. There is no reason why a loud, disruptive person without an appointment should be seen before a person who has patiently been waiting for almost an hour. On top of that, I should not have been told that the patient was more important than me because of his job description.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jamison Schuster"},"datePublished":"2017-02-27T19:48:35.35Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"I went there over my lunch break for an eye exam and new glasses. I figured I would come get my glasses after work when they were finished. The lab tech heard I was trying to make it back to work quickly, and he had them out for me in 20 minutes.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Leon Chang"},"datePublished":"2016-11-16T21:33:41.865Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"My visit was on 11/14/16. Overall, very pleasant experience. The front desk staff member was personable and professional. Dr. Chang was friendly, meticulous, and knowledgeable! She did a very thorough job with my eye exam and was able to answer my various questions related to my eye health to my satisfaction.\n\nI had gone to the Newport Beach location almost a year ago and decided to give a try the Irvine Spectrum location since it was much closer to my apartment. Glad that I did.\n\nI thought that their prices seemed fair; nothing out of \"OC ordinary.\" Even though my insurance was out of network (VSP), my out-of-pocket payment was reasonable. Definitely would come back again.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Jonathan Lee"},"datePublished":"2016-09-04T02:25:20.102Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"We tried to get their \"about\" 1 hour lenses and 2 hours later we get told that the lenses they made are \"off power\" but they don't have the time to make new ones and we would have to come back the next day. YOU HAVE ONE JOB!!!!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Sudhamshu Beeravolu"},"datePublished":"2015-11-15T05:02:44.938Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"The worst customer service and store as a whole. They did not even do my eye test properly. DO NOT go to this store even if you do not have any other option.","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Marcq Lewin"},"datePublished":"2015-10-09T02:21:51.277Z","reviewRating":{"@type":"Rating","ratingValue":"5","bestRating":"5"},"reviewBody":"my experience was great. I got a regular glasses and and sports Glasses made for me in 90 mins . very happy","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Paul Anaya"},"datePublished":"2015-08-25T20:17:04.355Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"Terrible customer service. My wife bought me a gift certificate for my birthday that I misplaced. I brought in the receipt and they would not accept! Told me I'm out 400.00! Nor acceptable! Don't buy a gift certificate EVER from Lenscrafters!","comment":{"@type":"Comment","name":"","datePublished":"","text":""}},{"@context":"http://schema.org","@type":"Review","itemReviewed":{"@type":"LocalBusiness","name":"LensCrafters"},"author":{"@type":"Person","name":"Patrick Huh"},"datePublished":"2012-04-27T22:44:30.227Z","reviewRating":{"@type":"Rating","ratingValue":"1","bestRating":"5"},"reviewBody":"FYI - $120 Contact Lens Eye Exams","comment":{"@type":"Comment","name":"","datePublished":"","text":""}}]</script>
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DEDICATED TO YOUR EYES
Discover excellence in every detail at LensCrafters. Visit us for your personalized eyecare experience and find your perfect look! Get 40% off Prescription Glasses (includes designer frames + lenses). Schedule your eye exam now. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Davis Vision by Versant Health and many more. At LensCrafters all prescriptions are welcome!

Los Olivos Marketplace Irvine Spectrum

Open Today Until 7:00 PM
4.5 out of 5.0
(207 Google Reviews)
Find available eye exam appointments
And more appointments available
for you and your family
schedule now
Or call
(949) 585-9818

Store Information

8519 Irvine Center Drive
Irvine, CA 92618-3084
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Phone:(949) 585-9818

Store Hours

Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 7:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:00 AM - 5:00 PM
Monday9:00 AM - 7:00 PM
Tuesday9:00 AM - 7:00 PM
Wednesday9:00 AM - 7:00 PM

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The destination for vision insurance members. Many insurance plans accepted.
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UP TO $200 OFF

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Visit us at LensCrafters 8519 Irvine Center Drive

8519 Irvine Center Drive LensCrafters is dedicated to providing quality eyecare to ensure you always see your best. We offer comprehensive eye exams, a complete range of premium lens solutions and a wide assortment of designer brands including Prada, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Persol and many more. We accept most vision insurance plans, including: Aetna, EyeMed, Humana, United Healthcare Vision, Davis Vision by Versant Health and many more. At LensCrafters all prescriptions are welcome!
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Google Reviews forLensCrafters Irvine, CA

4.45/5
(213 reviews)
Misha Smith
February 19, 2025
5.0/5
Response from LensCrafters
March 03, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Kevin Raffay
January 15, 2025
1.0/5
Scammers! My daughter is covered under our insurance with Eyemed and just needed an eye exam, which is a $10 copay. "Kim" tried to tell her that with Eyemed exams are always an $89 copay. Then when she confirmed with Eyemed that her copay was $10, "Kim" doubled down, quoted a different price of $49 and did not say that included an optional $39 retinal scan, and then booked her for a $40-67.50 contact lens exam which she never asked for! Then they said that was she was charged the same the last she went to Lenscrafters at Bella Terra (I guess that one ripped her off also). She just wanted a new prescription for $10 but they tried to rip her off. My family and I will never go to any Lenscrafters again and Target takes Eyemed.
Response from LensCrafters
January 15, 2025
We apologize if there's any miscommunication. It is standard practice for us to quote all our patients expected charges for services they may need when doing an eye exam with our optometrist. $10 is copay for your basic eyeglass exam. The retinal imaging is the standard of care in our office so that patients avoid dilation (and any side effects that comes with it like light sensitivity and temporary blurred vision). When a new patient goes to the dentist, the dentist would do an X-ray. As a new patient to this office, our eye doctor would do retinal imaging on your daughter. Retinal imaging is also quicker and faster than dilation. Virtually all our patients appreciate that. This is why we quoted her $49. Per her phone conversation with our staff, she also asked for a contact lens prescription update because she primarily wears contact lenses. Based on her vision plan, it will be another $40-$67.50 depending on the type of prescription she'll need. Instead of writing a negative review, it would have been easy for you or your daughter to ask clarification on the charges we quoted you. As a patient, you have the right to choose the provider you want to go to and there's no reason for you to call people names when you chose not to even come here.
Kathy Akagha
January 03, 2025
5.0/5
I had such a great experience because of Lesley and Dr. Bui. Thorough eye exam and patient, excellent customer service. I’ll be back yearly.
Response from LensCrafters
January 04, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Barbara Scarpine Kaczmarek
January 01, 2025
3.0/5
They never called me when glasses were ready. Purchased Dec. 5, 2024.
Response from LensCrafters
January 01, 2025
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to www.luxotticacustomercare.com/lenscrafters/careform so we can work to correct this issue for you.
Pancake Lele
December 25, 2024
5.0/5
Lesley was extremely patient and informative. I got into a bike accident and broke my old glasses a day before. I needed my new glasses, so Lesley took her time and stayed until after-work hours to make my new glasses for me. She’s amazing. Highly recommended.
Response from LensCrafters
December 26, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Christine King
December 09, 2024
5.0/5
Giovanni was outstanding! He is a greater asset to Lens Crafters! He helped my husband fast & efficiently! Gio solved all my husbands issues with his glasses! Gio is a great employee!!
Response from LensCrafters
December 10, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Jordan Callaghan
December 01, 2024
5.0/5
I always have an outstanding experience at this LensCrafters! This location truly stands out above all others. The service was impeccable, and the staff went above and beyond to make sure I was taken care of. A special shoutout to Phi—he is incredibly knowledgeable, friendly, and helpful. He made the entire process smooth and stress-free, from selecting frames to understanding my options. If you’re looking for the best LensCrafters experience, this is the place to go, and be sure to ask for Phi.
Response from LensCrafters
January 10, 2025
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Rachel Carol
November 17, 2024
5.0/5
Short review, this Lenscrafters is the best location I've ever been to (I've gone to Lenscrafters for 20+ years). Explanation- I haven't had my eyes examined for the past several years (thank you Lasik). Unfortunately night time driving had become difficult and I returned to an optometrist to see how much my eyes had changed since the surgery. Despite relying on Lenscrafters in the past, I decided to go the cheaper route and go to a different chain. While they were great/friendly, I had no idea I would be waiting 10+ days for glasses when I needed them desperately to feel confident driving my kid to nighttime sport practices. I returned to old faithful Lenscrafters and this specific location couldn't have been more easygoing and professional. I wish I snagged the card of the assistant manager who worked 11/14/24, but he was the best. Yes Lenscrafters may be more expensive than other chains (without insurance) but if you're inpatient (or really need new glasses to function) this is the location to go to.
Response from LensCrafters
November 19, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
Yekta Ipcizade
November 13, 2024
5.0/5
My wife and I recently visited Lens Crafters in Tustin and had the pleasure of being assisted by Giovanni. Despite the store being incredibly busy, Giovanni remained exceptionally patient and attentive. He took the time to answer all of our questions and ensured that we found the perfect pair of glasses. His professionalism and calm demeanor made the entire experience stress-free and enjoyable. We highly recommend Giovanni for anyone in need of optician services. Thank you for the outstanding service!
Response from LensCrafters
November 15, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!
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Yaseen Kady
October 09, 2024
5.0/5
Had my annual exam here, but also purchased glasses here numerous times, always had a good experience, special shout out to Phi the store manager 12/10 customer service !! He went above and beyond to help me out… look forward to coming back for my eyewear and other needs. Dr. Tran is also very nice as well ! Lesley helped me get a second pair of sunglasses and was phenomenal in handling my concerns and specific questions. Phi and phong and Lesley and Jessica and the whole team are awesome!
Response from LensCrafters
October 09, 2024
Thank you for your review!  We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry.  We hope to see you again!  
Al N
August 28, 2024
5.0/5
Thank you, Mr. Phi Nguyen for your outstanding and impeccable customer service. I had some problems with my lenses having tons of glare at night, and also the adjustment was off. Mr. Nguen took the time to remeasure and adjust the measurements and also ordered new lenses with additional coating for reduction of glare. I just picked up the new pair of glasses and I absolutely love it. Thank you again Mr. Nguyen for your outstanding customer service. I highly recommend this location and I highly recommend Mr. Phi Nguyen.
Response from LensCrafters
August 29, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Jose
August 04, 2024
5.0/5
Just had an amazing experience with our LC associate Olive. She was great, friendly, helpful, and took the time to understand our needs. I can hear after having a horrible experience at the Mission Viejo location with Steve but Olive made up for all of the other locations short comings. I will only do business at this location from now on.
Response from LensCrafters
August 05, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Emma Nash
August 02, 2024
5.0/5
Lesley was very knowledgeable and helpful from the moment I walked in to Lenscrafters to the second I left. I couldn’t have asked for a better suited person to help me with my glasses.
Response from LensCrafters
August 03, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Farhad Vojdaniheris
July 11, 2024
1.0/5
My experience at this store was beyond disappointing. Firstly, there was no manager present to address any issues or concerns. It felt like a ship without a captain, utterly directionless. Secondly, the lack of customer service was appalling. I couldn't find a single staff member willing to assist me or answer even the simplest of questions. It's as if they were invisible or simply didn't care about the customers' needs. Overall, this store is a prime example of how not to run a business. A total lack of management and customer service makes it an absolute nightmare for anyone looking for a pleasant shopping experience.
Response from LensCrafters
July 12, 2024
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6269lzghU so we can work to correct this issue for you.
Shirin Ansari
July 11, 2024
5.0/5
I have been a patient in this location for 3 years and always pleased with the entire staff, in person or over the phone. Everyone who has assisted me has been personable, kind, and competent. The staff’s care for the patients and commitment to customer service are heartfelt and heartwarming.
Response from LensCrafters
July 12, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Khuong “Anthony” Vo
July 04, 2024
5.0/5
The best customer service. Repaired my eyeglasses for free!
Response from LensCrafters
July 05, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
KAINAN HUNG
June 22, 2024
5.0/5
I recently bought a pair of prescription sunglasses and had the pleasure of being assisted by Lesley. Their patience and helpfulness made the entire process smooth and enjoyable. I highly recommend this store for anyone looking for quality eyewear and exceptional customer service. Had my second pair of eyeglasses with Lesley, still highly recommended.
Response from LensCrafters
June 23, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Ginger Vano
June 22, 2024
1.0/5
Appointments always late. Wait over an hour. I feel like they need to space times out . Maybe they take walk ins . I don't know. But if they need to stop O
Response from LensCrafters
June 23, 2024
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6265Y45r3 so we can work to correct this issue for you.
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Zohre Taghizade
June 14, 2024
1.0/5
Even 1 star is too much for this branch. I order my son glass 2 weeks a go .after 2 weeks No one contact us. I went to store to follow up with them and they told me there is no order. They didn’t put any order. How you can be this much unorganized and unresponsive.
Response from LensCrafters
June 15, 2024
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6261YxVgl so we can work to correct this issue for you.
The Jim Hall
June 11, 2024
5.0/5
2nd time here, great friendly service. Lesley the licensed optician knows her stuff.11.5 stars for her. Can't wait to go back and pick up my fancy glasses.
Response from LensCrafters
June 12, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Kazue Macdonald
June 08, 2024
5.0/5
Alan provided excellent service here. His attention to detail and customer care were impressive. I highly recommend this store because of Alan's fantastic service!
Response from LensCrafters
June 09, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Raul Gonzalez
June 03, 2024
5.0/5
Good Customer Service by Phi.
Response from LensCrafters
June 04, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Sarah Tanchoco
May 29, 2024
5.0/5
They are always friendly and very helpful. Took the time to explain the different options for lenses and the most cost effective.
Response from LensCrafters
May 30, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Ezra Gutierrez
May 26, 2024
1.0/5
This will be my third visit today. My first was to place my warranty on my lens that I scratched. The guy said super easy, and that I can pick them up when I get a text. I get the text, but when I arrive he tells me to come back tomorrow to pick them up. He wanted to keep my glasses, and I was like well how can I drive. I had to pay more to get a frame to get them all at one time, but I arrive a third time to find out they aren’t the same thing. The vision is blurry, and the RX feels different. The assistant manager tells me well progressive will never be cut the same. Goes on about how they will be different, and the thickness of the lens can change. The new ones were heavier by a lot. Told him I was very unhappy that NONE of this was explained during purchase of the warranty or the use of the warranty. Very sad to find that out after I can no longer return or make any changes. Now I have to wait even longer for another set of lenses. I would go to the LensCrafters at Marketplace they have nicer staff.
Response from LensCrafters
May 27, 2024
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6268Y590I so we can work to correct this issue for you.
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Sean Jazayeri
May 17, 2024
5.0/5
Good selection of frames with top brands such as Oakley and Ray-Ban. Helpful stuff
Response from LensCrafters
May 18, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Steve Stanfill
May 08, 2024
4.0/5
Helga was friendly, informative and very helpful. She did a great job!
Response from LensCrafters
May 09, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Maxwell Chen
May 01, 2024
5.0/5
Lesley and phi was amazing at helping me fixing my broken glasses and getting my new ones! 10/10 service, they really care about their customers
Response from LensCrafters
May 02, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Dre Harris
April 20, 2024
5.0/5
Response from LensCrafters
April 21, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Cindy Cohn Hierbaum
April 19, 2024
5.0/5
Love this LensCrafters. Super easy to access with plenty of parking just outside, and extremely helpful store manager. I got my glasses the same day I went in - unheard of - with no hassle.
Response from LensCrafters
April 20, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
John Steenhoven
April 18, 2024
5.0/5
Great store. Lesley is tremendous, very knowledgeable, gracious, and customer service oriented.
Response from LensCrafters
April 19, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Kenneth Orozco
April 18, 2024
5.0/5
Lesley was so helpful and very chill. Made my experience fast, straight to the point, comfortable, and easy.
Response from LensCrafters
April 19, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Kristian SOld
April 12, 2024
1.0/5
Ordered some Oakley frames and was told that it'd take 3wks instead of the usual week as I wasn't getting lenses. After 4wks I hadn't received any communication, so I went to the store and was told that the order hadn't been placed. They said to make up the mistake, they'd order the frames using a different method that would only take a week (why they didn't do this to begin with I don't know). I specifically asked to be informed of the status in a week, but didn't receive a call. After almost another week I reached out to hear that they'd received the wrong size. To make up for the second blunder they said they'd call Oakley and some other stores to get them in a day or two (again, why don't they do this first if it's fastest?). After calling around they told me the frame isn't available. The customer service is truly incompetent here.
Response from LensCrafters
April 13, 2024
Thank you for your review. We are sorry to hear that your experience at LensCrafters did not meet your expectations. We strive to provide the best customer service in the industry. Please go to http://ms.spr.ly/6268cCBVi so we can work to correct this issue for you.
Paz Mendez Quiroz
April 07, 2024
5.0/5
Response from LensCrafters
April 08, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Tena Rohrback
April 06, 2024
5.0/5
I’m traveling on business and had a problem with my glasses not fitting. I called the store and talked with Phi, the Store Market Manager. He told me to come in and he’d fix my glasses even though they came from a Dr. in NC. I was in and out in 5 minutes with a perfect fit. He was helpful beyond compare. If I lived in Irvine or nearby, this would be the only place I’d go for glasses. Excellent service!
Response from LensCrafters
April 07, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Paisley Sisson
March 13, 2024
5.0/5
Response from LensCrafters
March 13, 2024
Thanks for your review! We look forward to seeing you again!
Zenda Iannetti
February 23, 2024
5.0/5
I have always had a great experience at this store. And I see Iris bright optometry which I highly recommend! Tonight, I lucked out and was the only customer in the store. Leslie helped me. She was great! She was incredibly patient while we tried to figure out my insurance info (sorry Leslie!). She helped me decide on sunglass lenses and then we went through a bunch of regular frames until I found the right ones. When I said they didn’t feel like they would fit right, she did everything she could to make sure they were adjusted and comfortable so I could feel comfortable ordering them! Leslie also helped get me the best deal between my insurance and in-store discounts. Who doesn’t appreciate that? We had fun (at least I did, haha) and it was a great experience. Can’t wait for my 2 new pairs of glasses. Highly recommend this store and Iris bright! Plus they always have great frames to choose from.
Response from LensCrafters
February 24, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Linh Han
February 18, 2024
5.0/5
I usually don't go to LensCrafters for my prescription glasses, but I broke my main pair and I needed to replace it asap. Phong, the optician, went over and beyond to help me find me the exact pair of eyeglass I had just broke. I was worried because I didn't get my prescription from the store, I wouldn't be treated as well. I was wrong. Phong treated me like I was already a loyal customer, and I appreciated that. Thanks Phong! LensCrafters is lucky to have you.
Response from LensCrafters
February 19, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Diego Tornell
February 16, 2024
5.0/5
Leslie was amazing! Attention to detail and knew how to keep a conversation going. She was very friendly and knowledgeable and even spoke to us in spanish as she heard we were speaking it. Great experience 10/10
Response from LensCrafters
February 17, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Alexandria Bekele
February 04, 2024
5.0/5
Today Esther helped me with my distance prescription - she was patient, helpful and explained the pros and cons of having a dual prescription. I'm appreciative to her, because I was a little bummed about having to even get glasses and she made the process easy and pleasant. Thank you Lens Craftera and Esther. Would also like to note that the last time we were there for my exam the manager was extremely nice and adjusted my vintage RayBan frames for me. Thanks guys!!!
Response from LensCrafters
February 04, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Alyssa Martinez
February 02, 2024
5.0/5
Exceptional service from this location. Lesley gave my husband and I undivided attention and helped us with all our questions. She was patient and kind with me when deciding which frames I wanted. She made our experience very pleasant.
Response from LensCrafters
February 03, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Paulina Tran
January 26, 2024
5.0/5
I randomly decided to go look at some glasses not exactly knowing what I wanted and was so happy with my experience here. This store has the friendliest staff who are all very willing to help and are all clearly very knowledgeable. Phong was very attentive and patient when helping me choose frames that would suit me based on my confusing explanation of what I may have wanted. I ended up leaving with some glasses that I love and get so many compliments on!
Response from LensCrafters
January 27, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Laura Silberman
January 22, 2024
5.0/5
I had an issue with my glasses and despite some hiccups, the doctor & store assistant manager corrected and in my opinion went above and beyond. Thank you!
Response from LensCrafters
January 23, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Kaia Dineen
January 08, 2024
5.0/5
Lesley was very helpful and super sweet. she made the entire process of picking out and setting up my glasses very easy.
Response from LensCrafters
January 09, 2024
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Eugenia Imandt-Zeidan
December 01, 2023
5.0/5
Teri Simpson
November 29, 2023
5.0/5
Lesley was so friendly and very helpful and truly went out of her way to get glasses that I like. She is so sweet and honest and helpful!! Thank you!! 😊
Response from LensCrafters
November 29, 2023
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
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Irene Roxas
November 22, 2023
5.0/5
For Lesley who has been truly great, helpful from the start till the finish’ line. I commend her for being so insanely customer centric person! Much appreciated.
Response from LensCrafters
November 22, 2023
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
Valerie Turlington
November 18, 2023
5.0/5
Thank you Leslie!
Response from LensCrafters
November 18, 2023
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
brian ciocca
November 12, 2023
1.0/5
Purveyors of the great American up-sell. It’s not enough that you need an eye exam, No. They must scan your retina, for a fee of course. How else would they know if my eye balls are working? I think they should be innovative and launch a new service to check if my eye ball is indeed connected to my brain. Never know!
Response from LensCrafters
November 13, 2023
Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/6262iBvmy so we can follow up and redirect your concern to appropriate person.
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Nic Nich
November 12, 2023
5.0/5
First time ever to this LensCrafters. Wow, was I impressed. Beautiful building, setup and professional employees. Especially from Lesley. She was very aware of her surroundings and spotted me as soon as I walked in. Lesley was very detailed and knowledgeable to the products and style that best fits my face and my look. Also wanted to say thank you to the team for helping me as they were very busy with other people but found a way to get me in and out as soon as possible. Overall great energy and supportive team. I will definitely return for all my eye care needs.
Response from LensCrafters
November 13, 2023
Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
MD M
November 09, 2023
5.0/5
Lens Crafters have a knowledgeable and experienced team. Lesley spent great time to get my first pair of Oakley sunglasses. She was patient, friendly, informative and super knowledgeable. She offered an extra protection program for my sunglasses which I really like. Her manager, Phi, and Lesley were great teammates. I had a fantastic and productive experience. Thank you.
Response from LensCrafters
November 10, 2023
*Thank you for your review! We are happy the experience exceeded your expectations! We strive to provide the best service and knowledge in the optical industry. We hope to see you again!
  • ...

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