It was a terrible experience. I was promised my glasses the next day after 2pm. The next day @2:17pm I received a call from the technician informing me my glasses would be ready after 3pm.
I changed my plans for that day since my glasses weren’t going to be ready at the time promised.
I picked up my son and made it to the door@ 5:59pm. The door was already locked and I was told by a small woman with dark hair who didn’t even come to the door to talk to me, to come back tomorrow.
I told both the woman and the technician that I was just picking up, the technician looked at the woman to ask if he could give me my glasses and he then looked at me and said, “Come back tomorrow.”
The next day at 9am I had someone call and inform me that my glasses were ready for pickup. I let that person know that I was there a minute before they closed the day prior and I was locked out and refused service. He apologized and the conversation ended. About 30 min later I received another call from the same number, I let the call go to voicemail, I was told my glasses had a small imperfection and they had ordered me new lenses but I could still pick up the damaged ones and switch out the lenses when the new ones arrived in a few days.
Two days later I went to pick up the glasses and they couldn’t find them. They said the glasses had been shipped out. After a while they found the damaged glasses and gave them to me. The damage wasn’t small, I couldn’t see at all through the right lens. There was a large smudge covering most of my right eye. By then I was over it. I gave the glasses back and left.
Two days after that I received a call around 6:30pm, I let the call go to voicemail, they said my new lenses had arrived and were ready for pickup. I was excited, finally!
But then the lady said, “...unfortunately we are closed, come by anytime tomorrow.”
I have a newborn, an 8 year old son, a husband, & a life. I paid $400 for what I though would be good service & a quick turn around.
I hated the service, the quality, & the overall experience. I will not be going back ever again. I don’t even want the glasses anymore. I already went elsewhere to order another pair.