LensCrafters

North County Fair

Picking out glasses is stressful for me because there are so many styles to choose from and I want to pick a frame that complements my face. I am grateful that Elizabeth helped me with my order. She answered all of my questions, gave recommendations, and helped me pick out frames. Elizabeth was also professional, knowledgeable, friendly and most importantly put me at ease. She will be my go to person whenever I need to order glasses. My sister who accompanied to the store loathes going to the mall. She was impressed with Elizabeth and stated that she would go to the mall just to have Elizabeth help her when she needs to purchase eyeglass frames.

Great customer service from Elizabeth

The service was sub-par in the store and they chose to not tell me, when I asked, that the lab was down and would then take an extra 9-10 days to receive the glasses I had just purchased than I was originally told. I'm a bit frustrated with that, but only because I was not told the truth. 9-10 days is fine, but I was told they'd be ready the next afternoon. That is a clear way to upset your clients and to be perceived as a shady place to purchase something as important to people as their glasses.

Terrible experience.
I bought Lenses first. Then when lenses were ready , I came to the store again to get lenses and frame.
Sounds simple , right? But no. Even it was no problems with insurance, I was told that according to LensCrafters computer system , I need to return lenses , get credit for them and buy it again.
I said ok. Let’s do it now and since lenses and frame I pick in front of me , let’s do fitting.
But no. Those lenses I could not use , they need to be returned, then other lenses which is the same rx needed to be reordered. Then I need to come again and do fitting and pay again and then come back 4th time to pick it up.
That is waste of time and energy.

Great customer service