LensCrafters

Topanga Plaza

Service and doctor is great only thing Lens are not ready same day like before I moved to lens crafter because lens were done same day now I have to wait more than 8 days to get them and I wasn’t told I have to wait for a long time to get them , my previous place max waiting time was four days to get the lens until know I haven’t receive mine yet ,

Customer services was mediocre, my order was wrong and I had to return to the store to get it fixed and there was no sense of understanding. I feel like I was upsold a lense upgrade. Dr. Recommended blue IQ, I agreed and also request transitioning lenses. Store associate only put blue IQ and didn’t charge me for transitioning. I noticed this mistake and returned to the store the next day. New associate didn’t want to acknowledge the mistake on their part and said I can choose to pay for transitioning lenses now since I wasn’t charged in the beginning. Up to this point I was fine with everything for but then the associate told me that I’m not able to have blue IQ and transitioning lenses because they aren’t made in that option and to get the transitioning lenses I wanted I would have to lose the blue IQ that I paid for 2 days ago from that third visit.

Great customer service

The women helping was great however was told that they no longer have a lab there and my glasses will be made elsewhere and be available in 5 days. It’s been 7 days and still no glasses. As LensCrafters you pay more for the convenience of glasses in a couple of hours no longer true. Glasses at Costco or Kaiser less expensive and can get them in less time then LC now offers will not go back.

Great selection. Very friendly staff. Only thing is prices may be a bit high.