LensCrafters

Airport Boulevard

Employee appeared unconcerned. I had a card for sunglasses with a purchase for my birthday.
Went in, picked out frame and told her I wanted both the clear and sunglasses in the same frame. She was preoccupied with the card concerning the sunglasses and said the total would be 181.00. I thought that was cheap for a pair of glasses from Lenscrafters but let it go. Got a text to pickup glasses. Only sunglasses had come in. Waited a week, called back and was informed I Didn't order any glasses with the sunglasses and if I wanted glasses I had to come back in and pick out what I wanted and pay for it. I tried to discuss with the lady and got the same response again only nastier. I will be notifying all of my friends and posting on FB.

Last time using Lenscrafters

I was very pleased with the thorough eye exam.
However, there seemed to be some kind of miscommunication between myself and the eyeglass salesperson....

When I was ordering my glasses he left off my order for transition lenses which are vital to me because I work outside......

When I called to enquire about the discrepancy I was told that I didnt ask for transition lenses even though my wife and I recall me asking for them extremely well....

I was told i would have to pay an additional $100 on top of the $500 I already spent on one pair of glasses...


With that being said this will be my first and last time shopping at lenscrafters......

Customer service was excellent. However, the costs of your merchandise are entirely too expensive.

I would have given you a 5 but one employee was not helpful at all.