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LensCrafters
Tanger-foley

9:00 AM - 9:00 PM 9:00 AM - 9:00 PM 9:00 AM - 9:00 PM 9:00 AM - 9:00 PM 9:00 AM - 9:00 PM 9:00 AM - 9:00 PM 10:00 AM - 7:00 PM
2.7 out of 5
Rating 2.7
(7 Reviews)
2601 S. McKenzie
Spc 234
Foley, AL 36535
US
Main Number

Retail Hours

Day of the WeekHours
Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday9:00 AM - 9:00 PM
Sunday10:00 AM - 7:00 PM

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LensCrafters Foley, AL

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About LensCrafters Foley, AL

With a mission of helping people look and see their best, your Foley LensCrafters has a passion for eyes. LensCrafters located at 2601 S. McKenzie offers the best selection of the latest trends in eyewear from leading designer brands. Associates at LensCrafters are trained to provide you with personalized eye health service throughout your experience. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states.

Recent Reviews forLensCrafters Foley, AL

2.7 out of 5
Rating 2.7
(7 Reviews)
  • 1 out of 5
    Rating 1.0
    Eye exam was thorough, but the glasses I paid over $500 for came with the wrong prescription. Apparently they used my prescription from two years ago instead of the new prescription. Hopefully they will get it right this time.
    Response from LensCrafters Foley, AL
    Hi Joe, thank you for your review and apologies for the prescription error. Corrections will be made on the rework, but if you need further assistance or have questions, please contact us at https://bit.ly/LC-LUX.
  • 5 out of 5
    Rating 5.0
    Chad at LensCrafters in Foley, AL was great. Helped me find exactly what I wanted and answered all of my questions. Great customer service!
    Response from LensCrafters Foley, AL
    Hi Mark! Thank you for your review. We are excited to hear Chad was able to help make your experience at LensCrafters a great one. We look forward to seeing you again!
  • 1 out of 5
    Rating 1.0
    Staff was not helpful, seemed uninterested in assisting and aggravated by my requests to have my glasses adjusted. They are still loose but I left because of his attitude. I've spent thousands of dollars at this store and shouldn't be treated this way.
    Response from LensCrafters Foley, AL
    Hi Patti, thank you for your review. We value you as a customer and are sorry to hear about your experience. Customer service and satisfaction are very important to us. Please go to bit.ly/LC-LUX so we can follow up with you directly.
  • 2 out of 5
    Rating 2.0
    Great selection of frames, although pricing for the total package wasn't entirely clear. I would chalk that up to the variety of insurance plans folks have. Ordered regular and sunglasses (more expensive than I would have liked, but would arrive in the correct time frame) with the specific request that they be in the store within 2 weeks due to not working in the local area. The sunglasses showed up on time and as expected, however the regular glasses did not. After stopping by daily for nearly a week (Thursday-Tuesday), I was consistently told that they haven't received any shipments, they would be in the next day or so. After I had to leave the area for work again my wife also stopped by to check on the glasses. Finally a worker decided to do a little bit of leg work and found out the glasses had been lost between the origination point and the store. They resubmitted the order and the glasses showed up a few days later. Of course the whole issue is that shipping them to where I work takes forever and will be another few weeks before they show up. I still can't review the regular glasses. I understand that issues can happen, but was put off by the blah attitude that folks had when checking up on the order.
    Response from LensCrafters Foley, AL
    Hi Robb, thanks for your review. We are sorry to hear about the delay in getting your glasses -- we aim to have them ready on the date given to you at the store, if not sooner. Please go to https://bit.ly/LC-LUX so we can follow up with you directly.
  • 1 out of 5
    Rating 1.0
    Ordered new sunglasses. The store called about a week later that they were in. They were not what I ordered. When I stated to the clerk that they were not what I ordered, he responded that, the glasses were what I ordered. I again told him that I did not order gold frame sunglasses. He stated that the glasses were the ones I ordered. After stating again that they could not be what I ordered, he went to the picture taken the day they were ordered and agreed that they were not what I selected and the glasses were not correct. It took two weeks for the re-order to come in, therefore I have waited over three weeks for the correct order.
    Response from LensCrafters Foley, AL
    Hi John, thank you for your review. We are sorry to hear about your experience. We aim to consistently meet and surpass customers' expectations. Please go to bit.ly/LC-LUX so we can follow up with you directly.

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