LensCrafters

Brookwood Village

Transition lenses are not what I expected! They changed lenses and still no better $400 and i dont wear them. The guy in the story told me to put them in the freezer before going outside !!! I really want a refund

Very unhelpful in accommodating me! I had made a purchase over $500 in March, i ended up having to have eye surgery that resulted in my lens changing! On June 18th, I spent over $600 for the new lenses, they didn’t try in an fashion to accommodate me. I understand they have a 30 day policy, however, I do feel that there are exceptions to rules based on circumstances, especially since mine was medical. It showed me that they obviously don’t value their customers!

Very nice employees

Customer service was alright! I was greeted and helped with the selection. Went through the process with the selection and was almost finished until we were advised my prescription was not made for the selection. Selected second choice, repeated the process. Was advised a turn around of 10 days. Called on the 7th day to check status and was advised that the glasses take up to 10 days again, oddly enough they came in later that day. Honestly feel like my order was there and forgotten about until I checked status. Picked them up, no adjustments were made, not sure if cleaner is supposed to come with your purchase but hey, I happen to already have some. Not sure that I would recommend the particular location, but it wasn’t an awful experience.

Excellent service!